Highlights/Lowlights…read more 1. Reservations are a MUST (unless you are a hotel guest) 2. Scenic rooftop 3. Excellent craft cocktails We visited the Singular rooftop on a Wednesday night at 5pm in late Spring (late November). We had attempted to stop in for drinks a few days earlier but were told you had to have a reservation or be a hotel guest. Reservations are a must, and can be made easily online! The rooftop restaurant/bar has a well-decorated indoor area and an awesome patio space. The patio has some tables, some outdoor couches/coffee tables and of course a scenic view of San Cristobel. Our friendly server brought us our order of a craft cocktail (hard to pick as they all sounded great!) and a glass of champagne. We just wanted an appetizer before dinner so we did the Chilean meats and cheese board. The board was well-portioned and fairly large for two! We were the first people seated on the patio at 5pm, but by the time we left it was bustling. Highly recommend The Singular rooftop if you are visiting Santiago.

SO the rooftop here is incredible I prefer a little more central because it gets dicey in…read moreProvidencia at night - with that said this was my go to WORK spot during the DAY lol because it was not really hip or active at night . I reccomend though for dining and for a stroll down Merced towards Plaza de Armas

We would have rated this hotel very favorably had it not been for the fact that someone at the…read morehotel took my expensive coat. We stayed for two nights at the hotel and then had a private driver take us to Valparaiso where we stayed for two nights before departing on a cruise. I arrived at the hotel in Santiago with my coat, hung it in the closet, and left it there. As we were unpacking our bags in Valparaiso, I realized that I had left my coat in the closet. I immediately contacted them and they said that nothing had been sent to lost and found. I explained that I was absolutely certain that I had left the coat in the closet of our room and asked that they check. They showed no urgency in doing so and I stressed that I was departing on a cruise and asked again for them to check the room. They sent me a WhatsApp message stating that nothing was found in the closet of the room. I explained again that I was absolutely certain it was left in the closet and asked that they check with housekeeping. They never responded - and still haven't. Someone, most likely housekeeping, stole my expensive coat. I understand that lam responsible for leaving it - but I would have expected it would have been turned in by housekeeping and that my loss would have been taken more seriously. I recommend choosing a more honest hotel. There appears to be a disconnect between housekeeping and management. Verv disannointina end to our stav

We had an absolutely SPECTACULAR stay at Castillo Rojo!! The castle, location, beds, incredibly…read morekind and helpful staff, wine hour, breakfast, and awesome outdoor space made this a 5 star stay!! We would absolutely stay here again in a heartbeat - truly wonderful.

This wasn't a great stay, Im sad to say: The check in staff…read morewas wholly unprepared for our group (12) despite thorough advancing. The room service doesn't offer a thorough menu late at night and the staff was rude for the stay. Internet was wonky at best. Location was great -- cool shops and a park near by. I wouldnt stay here again.

An excellent hotel with a great location. It is centrally located and an excellent point from which…read moreto explore Santiago. The quality and service is outstanding..Hey, after all, it is a Crowne Plaza, so you would expect nothing less. Given the chance, I would definitely stay her again.

I stayed at the InterContinental Santiago after a week's trip from the U.S., and overall it's a…read moresolid hotel with a few notable drawbacks. The biggest issue for me was the check-in experience. I arrived around 11 AM after a long flight and wasn't able to get into my room early, which meant waiting for hours. After traveling that far, it would have made a big difference to have a bit more flexibility or accommodation. That said, the service throughout my stay was great. The staff were professional, courteous, and helpful whenever I needed anything. The hotel itself is very clean and well-maintained, which I really appreciated. There is a sauna available, but it's quite small and located inside the men's bathroom area, which felt a bit awkward and not as accessible or relaxing as you'd expect from a hotel of this caliber. Overall, a good stay thanks to the service and cleanliness, but the check-in delay and sauna setup left room for improvement.

Love this hotel off the chaiiin they have one of the best coffee shops in Stgo named Ritual right…read morein the lobby where you can pick up a crossiant the size of your face =) no joke its so good they made it like medialuna style so get it toasted for the best results . The location of the hotel is everything and they are work from home/virtual work friendly with plentiful and beautifully decorated areas to work throughout the hotel . I was impressed with the buisness center however they did lack some basic office supplies like paper pens printers and computers to use.

Sept 2024- we attended a special assembly and stayed for 11 nights. The hotel staff were very…read morefriendly. Especially the staff during breakfast. They were courteous, attentive and worked hard. The rooms were spacious enough and beds were comfortable. It's in a good location. About 20 minutes walk to Costanera mall and there are nice parks and cute cafes nearby. I have no complaints.

Toxic black mold all over shower with no operable windows!…read more Also, terrible service - although staff is friendly and kind but have not been trained in hospitality (asked for pool towels - never received, asked for menu - never received, asked for car service - never received, asked for room service menu -told to use QR code (no paper version)...seriously, no service!. Bath/shower water lukewarm and outside pool very cold even though it is warm outside. Very disappointing on all counts! Also, mini bar empty because you need to call for items off of QR menu - good luck! Two thumbs down.

We had a fantastic stay at the Ola Santiago Providencia and would absolutely return if we are ever…read morein Santiago again. We arrived very early, and the incredibly friendly, welcoming staff were able to accommodate us with a room right away. As a Hilton Gold member, I felt well taken care of, receiving a welcome drink voucher for the ground-floor bar and complimentary buffet breakfast every day of our stay, including the morning we arrived. While the breakfast spread isn't the largest, it is more than adequate with a good mix of sweet and savory options; my daily go-to was the eggs and mushrooms paired with a strong cup of coffee. The perks continue throughout the hotel, with 24/7 free coffee and tea by the check-in desk, plus two free water bottles in the room and convenient refill stations on every floor. Our double room was very spacious and comfortable, featuring a shower with excellent water pressure and plenty of hot water. The hotel's amenities are perfectly sized for a city stay, including a compact gym with enough equipment for a light workout and an outdoor pool that we skipped only because the weather was a bit chilly. Finally, a really fun touch is that if you order food delivery instead of eating at the downstairs restaurant, a robot delivers it directly to your room!

Oh my goodness. I love this hotel. It was such a great experience checking in and being welcomed…read morelike we were family. And promptly given warm cookies. The check in process was quick and easy. I spent three nights here and my room was refreshed every day. So nice. The bed is comfortable and I will definitely be back. I had the breakfast buffet and it was delicious. They will also cook to order eggs for you. The location is great. There is a huge mall very close by with an entire floor of restaurants and a food court. There is also a large grocery store. The area felt safe to me. There is also a street right around the corner with numerous restaurants. Every time I went in and out there was someone there opening the door for me.

Loved the location and the accommodations. Great service and professional hospitality with lots of…read moreareas to sit back and relax. I loved my room facing the main road. The decor was a hip trendy style with a positive vibe to enjoy. I highly recommend and hope to visit in the future.

I fully understand that hotel reviews are based on personal experiences, and they can vary widely…read morefrom guest to guest. A great stay for me doesn't invalidate someone else's disappointment, and a bad experience for another person doesn't mean the hotel can't shine. But in this case, I genuinely hope my review helps anyone in doubt about staying here. Because my stay at The Ritz-Carlton Santiago was nothing short of phenomenal. The rooms were fantastic: comfortable, elegant, and meticulously maintained. Their pool and hot tub were also highlights, beautiful, relaxing spaces that elevated the whole experience. What truly sets this hotel apart, though, is the service, which was incredible from beginning to end. The breakfast spread was wide, varied, and delicious. Something for everyone. One of the standout items was a Chilean dessert I absolutely loved. When I asked Daniel Pinto, the Maitre d' what it was and where I could buy it outside the hotel, he went above and beyond, bringing me a boxed portion to take with me. Even more impressive, Daniel wasn't working the next morning, yet he still arranged for the head chef to bake an entire pastry of this dessert and deliver it to our table. And a special shoutout to Consuelos, who baked it early in the morning just so it would be fresh for us. That level of thoughtfulness is truly rare. My stay at The Ritz-Carlton Santiago was extraordinary in every way, and the warmth and dedication of the staff made it unforgettable. I couldn't recommend this hotel more highly.

I highly recommend The Ritz Carlton in Chile,…read more The service, staff and rooms are excellent. The property itself is well maintained, along with the rooms, and common areas of the property. The hotel has a very nice selection of dining options. The area itself is very safe, very clean and reminds me of downtown areas in the United States. The area is quiet.