The staff is the sweetest. Everyone was willing to bend over backwards to assist my husband and I…read moreduring our time in Santiago. All staff members were ready to give directions and assist us in finding places to eat. We spent 2 nights here. We were very happy that the staff allowed us to have breakfast when we arrived at 8AM after 14 hours of traveling. The breakfast was simple but we were so grateful for the toast, cookies, ham, cheese and coffee. We were not able to check in until later that that day, but the staff allowed us to store our bags at the hotel so that we could explore Santiago a bit. The rooms were small, but very clean. The AC units were a little wonky and took a long time to cool the spaces, but overall only a minor complaint. We had a wonderful time during our stay!

Booked two nights in this Bed & Breakfast while visiting my brother in Santiago…read more It's a beautiful little house in a quaint neighborhood, and the staff was lovely. The girls working the front desk were friendly and according to my brother: super hot. He might have mentioned this several times. I was pleasantly surprised when they offered a car service to pick me up at the airport. Having endured 48 hours worth of flight delays, I was happy to not have to use my brain. It's simple, safe, clean, and close to the metro. They also have a little kitchen with a simple breakfast in the mornings. What more could you ask for?

This is an interesting hotel. It didn't start off great because we couldn't figure out where the…read morefree airport shuttle is supposed to pick you up at the airport. It's not like your typical American airports where shuttles pass by and you wait on the curb. Instead they keep it a secret when you book your reservation that the pickup place is some random parking stall in the garage. So strange. So we get to the unmarked stall (C22) and we are waiting with like 10 other people. The van comes and the driver said he can only fit 6 people, and he has a list of people who made a reservation for the shuttle. How the heck are you supposed to know to sign up for a spot on the shuttle?? So we try to ask him if we can put our names on the list for the next shuttle and he just like waves us away and is kind of rude. He said he'll be back in 50 minutes... or 15... he never clarified even though we asked. He comes back in about 20 minutes and takes the rest of us to the hotel. It was definitely a wild ride to the hotel... The hotel isn't that far from the airport, but you can't walk... We finally get into our room and it's nice enough. The shower was hot and the water pressure was great. The AC was easy to turn on and we figured out the lights. I'd definitely give this place another try knowing that I need to make a reservation for the airport shuttle. And I know where to find it.

We stayed here for a night to transit from Patagonia to Atacama…read more The free shuttle service offered by the hotel is crappy. We were extremely tired from the long journey from Patagonia and yet they made us sit in the van for at least a good 20 mins, hoping to fill up the van before taking off. We tried asking them at one point how soon can they leave (we almost got off to take a cab instead) and they just gave us a hand signal (whatever that might mean). The room itself was tired and old....and so was the bathroom. Definitely not at Hilton standards. The next morning, the shuttle service was late and didnt even gesture us despite we were waiting out front....terrible service. Next time, I rather stay at the Holiday Inn, which is literally outside the airport, than to deal this. Not recommended!

I my opinion, this is the best hotel in Santiago…read more I have also stayed at the Ritz and, although customer service is not as "keen," I found the space, design, and amenities at NOI more comfortable.

I asked hotel to arrange Covid antigen testing with appropriate doc's to get us back to the US…read more They said they good and made arrangement, charge was $130. We were tested, they gave us print outs with our negative results. Arrived at airport, tests were invalid and not accepted. After much chaos we arranged a drive by test at airport to board plane. Almost missed our flight. Contacted the hotel upon my return, candidly I thought I should get a full refund, give what transpired, at the very least the $130 refunded. They refused, saying they were not responsible. So unprofessional. this is not a 5 star hotel, maybe a 3. Rooms are very tired, bathroom sink in bedroom, no hot water in shower, shower seal broken so water everywhere.

It doesn't happen very often that I would refer to a hotel as my home away from home, but the…read moreCarménére definitely fits this profile. In fact, what I love most about this hotel is the staff: they are wonderful and cared so much that I on my second visit I was giving hugs to everyone! Seriously, I've stayed in many hotels thgroughout the years and nowhere did I feel as welcome and taken care of as here! Cudos to everyone at the Carménére! The hotel is not big - in fact I would describe it more like a traditional bed & breakfast. They have five rooms on two levels, a lounge area/living room and a wonderful secluded garden in the back. Also, they have a cute wine cellar, where they store organic wines. And the wonderful thing is - they're very generous when it comes to letting you taste their wines! I really loved that every morning I would be greeted with a wonderful Chilean brekfast - consisting of fresh juice, eggs with cheese and pancakes filled with with wonderfully delicious Manjar (the Chilean version of Dulce de Leche). And throughout the day, there's coffee, tea and other snacks available at the bar in the lobby. The Carménére is located in a quiet and residential area of Santiago called Providencia. To me this location was perfect - walking distance to many of Santiago's trendy neighbourhoods such as Barrio Italia, "Bellavista, Bellas Artes and Lastarria. In fact, I would really recommend exploring Santiago by foot and/or by public transportation - the subway is really fast and will bring you to almost all hotspots in the city. (You can borrow a metro pass from the reception.) Five thumbs up!

A lovely neighborhood experience. This place is more of a nice bed and breakfast in every sense of…read morethe word vs. a traditional hotel. The team welcomes you with a briefing of the premises as well as with some local snacks (lots of leche and chocolate) and beverages. Upon checkin the manager showed us to our room. It was a bedroom in a house, effectively, and it felt like home with the smell of freshly washed Kirkland 800 thread count linens. Very comfortable bed that I did not want to leave. The bathroom was nice and clean with new appliances. I loved the homemade breakfast in the morning (Paula knows how to cook up some eggs). Did not try the complimentary wine tasting but the cellar is a nice place to chill. I'd recommend this hotel if you're ok with walking a bit to the more happening areas as this is very much in a local neighborhood (still walking distance but not right outside the door).

This place is TINY. Like f*cking tiny. I know that on Trip Advisor they warn you about this, but…read moreeven so it did not prepare me for the closet like size of the hotel rooms. There is absolutely no counter space in the bathrooms and trying to walk around the room is literally impossible. They should really hire some Japanese consultants on how to maximize efficiency. I think this hotel does have larger rooms available, but these are not for the standard price. Pros however include an extremely helpful and friendly staff, as well as central location, but IMO it did not justify the stark furnishings and complete lack of personal space. Breakfast here was also extremely average. Would look for something else next time.

Small simple hotel with staff who do all they can to make your stay enjoyable. We got an early…read morecheck in after an overnight flight, an added breakfast and, when we needed it, a loaned electrical adaptor (they use 3-pronged here, not same as Europe). Finally, as we were looking for a glass of wine before bedtime, although bar was closed--the front desk guy gave us a beautiful bottle of red! Not fancy but first rate!!

I think for some from the US it could be a bit intimidating having to choose from a lot of local…read morehotels not representing the chain brands where used to. Rest assured that this hotel is at least as good, if not better than in some ways, as any Hilton, Marriott, Windham, or Holiday Inn. Getting here from the airport was more expensive than it could have been. Had we contacted the hotel directly, we likely may have gotten the ride for 25k instead of the 40k our illegitimate "taxi charged us. The front desk was very helpful in arranging this for us when we checked out and headed to our next hotel. In general, hotel staff was very friendly and helpful with advice, almost always in fluent English, anytime we needed it. They provided local recommendations and even warnings about places to avoid when going out, especially at night. One staff member even called out to me as I walked out the door to let me know I'd forgotten my phone was in my back pocket. Further, he recommended places to go to get drinks in the area because those at the hotel were so expensive. Our room was perfectly positioned with a view of the National Library and the adjacent Santa Lucia Hill, both of which we easily reached from the hotel by walking. The room was clean and comfortable and included outlets that fit US style 110 volt plugs. There was a main light switch on the wall near the beds - I like this feature in hotels and it's becoming more common these days. Things were generally clean, although nothing like the beautiful photos that make the property appear brand new and spotless. For the price, this was ultimately a wonderful stay.

Hotel in city center of Santiago. Quite old-fashioned. Room large enough and clean. Very bad WiFi…read more Regular breakfast. Hotel managment speaks barelh English, only Spanish and bit of Portuguese.

We stayed here on July 3rd 2019. Stayed here because close to airport and was not as overpriced as…read moreother nearby hotels. Ac/heater unit was making loud ticking noise all night long, too late too tired to complain especially with a 8 month old baby. Couldn't really/sleep at all. Told stuff the next day about the issue, they did nothing about it. An associate said all ac/heater units made noise and always get complains about it like it was nothing. Not acceptable. Shuttle was free going to the hotel from the airport but going back to the airport we were charged a fee, how convenient!!