The parts of Juarez I saw on the drive from the airport and the area I stayed look decent. But by…read moreno means did I translate that to safe. But compared to Mexico City, Juarez is so much cleaner and nicer looking. Locals I crossed all said that all the violence shown in the news is located in the center of town which is no where near this area. I saw no signs of problems. I didn't venture out a lot, but I did walk to the stores just across the street from our hotel a couple of times. Hotel choices right by the embassy were plentiful. And I do mean right by it. Next door, across the street... within one or two blocks there had to be 20 hotels. Big chain hotels and little hotels. I looked carefully at most hotels in the area on sites like TripAdviser, Google Ratings, Yelp, Orbitz and others before I chose. I chose one a little further away, reasons listed below. A ton of restaurants around including Denny's, Applebees, Wing Nuts, Little Caesars and other familiar restaurants, as well as a million local joints and the oh-so-tasty street vendors. Right across the street there are 10 restaurants. The hotel I chose and why... I stayed at the La Quinta Inn that was about 3/4 a mile away from the embassy. There were a lot of hotels closer but this had some of the better reviews and things I thought important. I chose this hotel because it had a pool, a gym, a hot tub, guest laundry, free breakfast, in room fridge and microwave, free wifi, in room coffee and more. That has made the stay of "staying in my hotel a lot" much more pleasant. Also, I opted to get the suite (a bedroom and living room), it was just $10 more a night and very worth it! I averaged about $80 a night that I was there. Also, the hotel was gated, security guard at the gate 24/7. In addition to all this, the hotel offered a shuttle to the airport, to all of my appointments, the embassy, the border, to DHL/FedEx locations, local restaurants and shopping centers. Anywhere I needed to go, they took me. When I was ready to come back, I called and they picked me up within 15 minutes or so. Having a microwave and fridge with a ride to the grocery store cut costs on eating out, though I ate out a lot anyway just because I love the local flavor. In addition, it cut the need to go out. Then of course, the free breakfast in the morning helped a lot to. The breakfast wasn't just a continental style breakfast, but rather eggs, potatoes, beans, fruits, cereals, juices, milk, yogurts, coffee, quesadillas and more. It also changed a bit each morning. The hotel was clean and nice with daily room cleaning service. Beautiful and well kept with the staff more than willing to help any way they can. They bent over backward for me. They also had room service for dinner with most meals running around 70 to 100 pesos (not a bad price at all considering it was room service and 100 pesos translates to about $6.50 American dollars.) Almost everyone here was staying here for a consulate visit or business with the embassy. A very large grocery store was about a 5 minute walk, 1 minute drive up the street. It was a chain store called S-Mart. Never seen one before but they are all over here. Prices for everything., since it is a border town, were just slightly lower than what I'd pay in Utah but not really a significant difference. The hotel has a small sundry shop with minimal necessities in it and a few drinks, including a limited choice of beer. Rooms also have an iron, ironing board, hair dryer, work tables, plug in and wifi internet (free) and a closet with hangers. A note, rooms with fridges: turn your fridge on as soon as you get there. They turn them off to save energy so don't just assume it's cold and put your goods in it. I had to make some copies, which they kindly helped me out with. Laundry tokens were just under 100 pesos but that included soap, dryer sheet and the washer and dryer. The gym was well equipped, never crowded. I'd stay here again in a second and never look elsewhere. My flight arrived in Juarez at 8AM, knowing that check in time usually is much later than that I called the hotel in advance and asked about the possibility of checking in early. The assured me they would do every thing they could but could not guarantee anything. I was here by 9 AM, checked in at the front desk where the clerk told me no rooms were available yet but I they could secure my luggage and I could help myself to the hotel facilities, including a very much needed breakfast and coffee. By 11 AM, they had a room ready for me. Just amazing service. Especially for a hotel that gets booked solid probably every day, they could turn away people and still be full. Simply, the best service oriented hotel I've ever stayed at. I've stayed at well over a hundred hotels so that's saying a lot. It isn't the fanciest, doesn't have the biggest (or warmest pool), no plush bar or restaurant on the bottom floor; but it has everything you need and service, good service.

Overall our stay was great. We stayed 6 days for my mothers visa appointments. The transportation…read moreservice was good but not great. They were unable to take us to the airport due to our flight being in the morning. They would take sometimes up to an hour to pick us up or be available to take us somewhere which was understandable. It was convenient having the transportation though. The good thing is that the medical clinics provide transportation as well. They will also provide transportation to pick up the medical exam results. The breakfast was great. They provided a traditional Mexican breakfast with beans along with scrambled eggs and ham or hot dog almost everyday. There was also another main dish served that varied from chili with potatoes and meat from chilaquiles. There was also sweet Mexican bread, fruit, yogurt, milk, juice, coffee, and tea. Having a microwave and mini fridge was also very convenient. There are a few places to eat across the street and Wal-Mart is walking distance. The lady, Carmen,who cleaned our room was very friendly and was great at providing information about the city. We felt very safe in our hotel and in the city. There are many other people going for their visa interview and many of them are willing to share their experiences or provide advice.

I recommend this hotel is amazing all of the staff are amazing the cleaning staff are amazing and…read morevery friendly. I recommend this place 10/10 every thing is so clean you have transportation and the pool area is the best they also have a Dj.

We stayed here for a week, my favorite part was the free breakfast, Each day it was something…read moredifferent 10/10 My husband & I loved how close it was to all his appointments. We were referred by a friend, the whole experience was great. I recommend trying out the mini restaurant inside the hotel, "Azul" the tacos 10/10 its a must. This place left us a good memory

We arrived and some of the rooms have kitchens, so the smell of what other guests are cooking can…read morebe very strong and it can spread into your room. The place has two restaurants: one that serves eggs, potatoes, tortillas, sweet bread, and coffee, which is included with the room; and another one with more traditional dishes that you have to pay for separately. The private rooms have a very small closet and not enough electrical outlets. The pool is not very big. What seems to be the best option are the downstairs rooms with a kitchen if u can take the smells -The private rooms feel like they belong to a completely different hotel.

Here is a more professional and clear version: I am…read moreextremely disappointed with my experience at this hotel. Upon arrival, the receptionist ignored us for about 10 minutes while chewing gum and acting very unprofessional. When I told her I had a reservation, she said check-in was at 3:00 PM. I explained that my reservation was from Saturday, May 16, through May 28, meaning I had already paid for the previous night. She then said she could not find my reservation. I provided my reservation number, and after checking, she told me my reservation had been canceled because the hotel was overbooked and because I did not check in the night before, they gave my room away. I was never contacted by phone, text, email, or any other form of communication to let me know my reservation had been canceled. This is unacceptable, especially since the reservation was already confirmed. The receptionist then told me she could book another room for 3,000 pesos per night. I asked if it would be the same suite I had reserved, and she said no, it would only be a standard double-bed room. This situation is completely unprofessional and unacceptable. I need this issue resolved immediately, and I expect a refund or proper accommodation equivalent to the reservation I originally made. PLEASE I ADVISE NOT TO BOOKED HERE.

Had a great stay here. This hotel is newly remodeled and updated, the front desk staff are helpful…read moreand accommodating, and they offer complimentary breakfast each morning featuring everything from cereals to fresh fruit and yogurt, to scrambled eggs, beans and tortilla chips, along with several kinds of juices. Like all Holiday Inn Express properties, this hotel focuses on the basic essentials that help ensure a quality stay and it has a modern contemporary design. The amenities are relatively simple with just a small gym with 3 cardio machines and a set of free weights, and no on-site bar or restaurant. They have a few shelves of sundries and snacks in the lobby that guests can purchase, but were often out of basics like water and soft drinks. That said, there's a solid Tex-Mex restaurant just next door, and the mall across the street has a large variety of stores and restaurants (much like any larger shopping mall in the USA) and also a full-service Total Fitness gym. The TV had a large variety of channels and WiFi was simple to connect to, though during our final day the internet was very spotty and slow - an issue which seemed to plague this entire area of the city, not just our hotel. The in-room coffee maker was appreciated, though this Holiday Inn Express doesn't provide in-room safes, refrigerators or microwaves. Room service attendants were friendly, accommodating and they're happy to offer full housekeeping if you'd like, or just provide things like replacement towels, complimentary bottles of water and coffee packets. The checkout time, which is normally 11 a.m. at most US hotels, was 2 p.m. here. This hotel offers a shuttle to the airport, but for some reason they have no shuttle service from Juarez airport to this hotel. Taxis often park along the street next to this property, available for guests needing a ride. In our experience, however, if you're not lucky enough to find a taxi waiting there and the hotel staff need to call one, the wait can be very long. Likewise, we attempted to use Uber here twice, and both times we cancelled after the app failed to find a driver for us after several minutes of attempts.

This is a great hotel. Rooms are remodeled and well done. Great location if you are planning to go…read moreto US Consulate. Price of room are worth it. I loved the breakfast and the staff in the kitchen are the Best. I mostly appreciate the nice lady who clean the lobby and hallways in the mornings. The room cleaning services is great... very helpful and do a great job. Please tip all these folks . Everyone greets you any time of the day. These places can only provide these exceptional service if we keep recommending them.

This is my go to hotel for whenever I am in Juarez. The location is fantastic because there is a…read morelarge shopping mall just around the corner.

For a Courtyard, I was pleasantly surprised. The fact that breakfast was available and included in…read moremy stay was not expected. I've never seen breakfast at any of the Courtyards in the US. They also do a complimentary happy hour from 6-7 PM daily with appetizers. The room was modern, spacious and clean. Fridge and safe available. The only thing I wasn't impressed with was the gym, but I wasn't expecting much better. A few treadmills, one elliptical, one bike, two benches, free weights up to 50 lbs and a universal system. Check in and check out was fast.

Absolutely awful... if you're very very strapped for money and need a cheap hotel I wouldn't even…read morego here... there are other places that are cheaper. You need to wait in a line for breakfast, and when I mean a line I mean a line like your at a roll or coaster ride park.. they've got like 4-5 tables for breakfast. Absolutely terrible. My room has stains all over the place. I will post photos later. It's a good location for The us consulate if you need to go there.

Rooms were neat and clean. Housekeeping was top notch. I chose this hotel mostly due to its…read morelocation, and the fact that breakfasts were included. However the biggest problem was the lack of seating in the breakfast area. There was always at least 10 to 15 people waiting in line out in the hallway, waiting for a table so they could eat. They need at least double the seating area to accommodate the guests that were hoping to eat breakfast. The hotel did have meeting and conference rooms directly adjacent to the breakfast area, and I don't understand why they couldn't have opened up those meeting rooms to help accommodate their guests to be able to eat. It was always a "circus" at the breakfast area trying to get in to eat.

After driving around looking for a decent, safe-looking hotel, we decided on this Hampton location…read more It is a little difficult finding a good hotel that accommodates pets, thankfully we found this hotel and kept note that we will be going back here when we travel to California again. I thought it off putting at first that our room was right on the corner from the reception and breakfast area. I figured we'd hear all the noises, but was pleasantly surprised that we barely heard anything. Our room was clean and spacious. The bathroom was well-kept. Any outside noise was muffled and didn't bother us, which I appreciate. The complimentary breakfast was great. They had diy waffle makers, cereal, bagels and bread for toast, and yogurt. There were also 3 trays of hot food. Egg and cheese omelet, sausage, and potatoes with chorizo. There were tortillas and toppings on the side. No complaints here, we will be back.

What an amazing stay it was! I do most of my bookings through their Hilton app and it's always so…read morequick and easy. I'm able to chat with front desk prior to arriving to make sure my stay is ready. We got ask ADA room the room was nice and spacious I was able to roll around in my power chair with zero issues. With the Hilton app I'm able to use the app as a digital key to unlock my room and turn on the tv. This feature is so helpful because I'm a quadriplegic so using my phone I'd so much easier. Safe to say I'll be booking with Hilton again. This location was beautiful.

Our stay at the City Express Junior by Marriott in Ciudad Juárez during my wife's…read moreimmigration/consulate process was something we will never forget. The immigration journey itself was honestly one of the most stressful and emotionally exhausting experiences we've ever gone through, but this hotel became a source of comfort and stability during that difficult week. First and foremost, the location is absolutely unbeatable. The hotel is directly across the street from the U.S. Consulate area, the medical clinics, and many of the offices involved in the immigration process. That convenience alone removes a huge amount of stress when you're dealing with appointments, paperwork, and uncertainty. What truly stood out, however, was the staff. Every employee we interacted with was humble, professional, patient, and genuinely kind. You can tell they understand exactly why most guests are there, and they treat people with compassion during what can be a very emotional time. The rooms are on the smaller side, but they were consistently very clean and comfortable. Honestly, the level of support and convenience more than made up for the room size. The breakfast every morning was fresh, delicious, and changed daily. It wasn't extravagant, but it was always satisfying and thoughtfully prepared. One of the biggest hidden advantages of this hotel is the complimentary shuttle service. Some required government-related appointments, such as the police station and fingerprint-related processing, are located about 20 minutes away from the consulate area. The hotel regularly organizes shuttle trips there during the week, which was incredibly helpful and removed a lot of stress from figuring out transportation on our own. The drivers deserve special recognition because they do far more than just transport guests. They are very knowledgeable about the immigration process and will genuinely help guide you through what paperwork you need, where to go, and how to get started with forms and procedures. When you're overwhelmed and unfamiliar with the area, that kind of help is invaluable. One important tip for anyone going through the process: bring cash. At the police station area, there's a small stand nearby where you can make copies of your documents if needed, which ended up being very useful during the process. The front desk staff was also incredibly accommodating whenever we needed assistance with copies or logistics. Many of the medical exam transportation vans even pick people up directly from the hotel because of how common it is for consulate applicants to stay there. There are also plenty of conveniences nearby. Las Misiones Mall is directly across the street and is a great place to walk around, grab food, relax, or simply clear your mind for a bit during long waiting periods. There's also a Starbucks in the parking lot, a decent food court inside the mall, nearby Walmart options, and many great restaurants accessible through Uber or Didi. If you're unfamiliar with the city, I highly recommend using Uber -- it made getting around simple and stress-free. Another surprisingly memorable part of the experience was the hotel's Saturday city tour. The shuttle takes guests around Juárez, including a stop in El Centro and later a seafood restaurant before returning to the hotel. It was a nice mental break from the stress of immigration appointments and gave us an opportunity to experience the city beyond the consulate district. Something that made this stay especially unique is that nearly everyone at the hotel is there for the same reason: their immigration process. There's an unspoken understanding among guests. Everyone is anxious, hopeful, nervous, and emotionally drained together. That shared experience creates a strange sense of community and support. This is not a luxury resort, nor does it pretend to be. What it offers is something far more valuable during the immigration process: reliability, safety, compassion, convenience, and peace of mind. Our immigration journey was difficult and stressful, but knowing we were staying somewhere that understood the process and genuinely cared about their guests made all the difference. I highly recommend booking early because this hotel fills up quickly, and for good reason. Thank you to the entire staff for helping make one of the hardest weeks of our lives more manageable and memorable in the best possible way.

Not worth it. Rooms are super small, old mattresses and roaches. I stayed there due to the…read moreproximity to the consulate but there is better hotels all within walking distance.

NO,NO, NO. ADVERTENCIA PARA TODAS LAS PERSONAS QUE VIAJAN A CIUDAD JUÁREZ POR CITA EN EL CONSULADO:…read moreNO SE HOSPEDEN EN ESTE HOTEL Mi experiencia con este hotel fue absolutamente desastrosa y considero mi deber advertir públicamente para que ninguna otra familia pase por lo mismo. Este hotel recibe con gusto el pago completo por adelantado, pero si por alguna emergencia humana o situación fuera de tu control necesitas cancelar o mover tu reservación, simplemente se quedan con tu dinero y no les importa absolutamente nada. Yo pagué por adelantado una estadía de 10 días completos porque tenía programada una cita muy importante en el Consulado de Estados Unidos en Ciudad Juárez. Desafortunadamente surgió una emergencia seria y adicionalmente mi proceso consular tuvo que cancelarse inesperadamente. Al comunicarme con el hotel esperando al menos una mínima consideración, me encontré con una actitud fría, cerrada e indiferente. Solicité opciones completamente razonables como: * devolución parcial o total del dinero, * guardar el pago como crédito para reagendar cuando el consulado me diera nueva cita, * mover mi reservación para una fecha futura. ¿La respuesta del hotel? NINGUNA. No quisieron respetar absolutamente nada. No ofrecieron ayuda. No ofrecieron solución. No ofrecieron flexibilidad. No ofrecieron humanidad. Su única postura fue básicamente: "Gracias por pagarnos, ahora si tienes una emergencia, pierdes tu dinero." Esto no es servicio al cliente. Esto no es hospitalidad. Esto es aprovecharse de personas que ya vienen bajo presión emocional, legal y económica por sus trámites migratorios. Quienes viajamos a Ciudad Juárez para procesos del consulado sabemos perfectamente que: * las citas pueden cambiar, * pueden surgir retrasos, * pueden presentarse emergencias familiares, * y muchas veces son viajes costosos y delicados. Un hotel ubicado en esta zona debería entender perfectamente esta realidad. Pero este hotel no entiende nada porque lo único que le interesa es retener tu dinero. Les importó cero mi situación y cero ofrecer una alternativa justa. Lo más indignante es que ni siquiera quisieron dejar ese dinero como depósito para una futura reservación. Es decir: o te presentas exactamente como ellos quieren o simplemente te roban el total pagado. Así de simple. Por eso escribo esta reseña con toda honestidad: UN GRAN NO, NO Y NO HOSPEDARSE AQUÍ. Si usted está considerando este hotel para venir a Ciudad Juárez por cualquier trámite importante, especialmente por cita del consulado: PIÉNSELO DOS VECES. Porque si algo sale mal, si tiene una emergencia o si su cita cambia, aquí no le van a ayudar... aquí solamente le van a quitar su dinero. Jamás me había tocado un hotel con tan poca empatía, tan mal servicio al cliente y tan nula disposición de resolver. Una experiencia vergonzosa y completamente abusiva. NO ARRIESGUEN SU DINERO EN ESTE LUGAR.

Terrible hotel, Carlos Vásquez es grosero y el hotel no tiene aire acondicionado y está…read moreextremadamente sucio no recomiendo para nada este hotel