I have mixed feelings about my stay. I spent a significant amount of money staying here for three…read morenights and made full use of the hotel's amenities. There were definitely some highlights: the restaurant was excellent, and the orange juice was genuinely some of the best I've ever had. The valet service was fantastic as well--I never had to worry about parking, and the staff were always friendly and helpful. The gym was also well-equipped, with towels provided, a good variety of equipment, and even a Pilates machine. Unfortunately, my experience with the front desk staff, particularly a morning employee named Edgar, left a very negative impression. On more than one occasion, I returned to the hotel and stood outside the entrance for 15-20 minutes waiting to be let in. He had seen me leave earlier and could clearly see me waiting at the door, yet made no effort to assist. Beyond that, his overall demeanor came across as passive-aggressive and unwelcoming. It's disappointing because the rest of the property and staff were great, and I genuinely enjoyed many aspects of my stay. However, customer service at the front desk is a major part of the guest experience, and this behavior was completely unacceptable. I would consider staying here again, but management should address this issue if they want guests to feel welcomed and valued.

Ok. All in all this place is dope. Wanted to stay at a nicer spot for the night on my way from…read moreAustin to CA. Checked in around 8pm. Everything is cool. Ate a nice dinner. The only issue I had was the room I was staying in had a biiiig window and outside that window was the bar and lobby and till about 11PM there was a massive caravan of people drinking and chatting the night away. I am a light sleeper (DIVA) and had this gone on any later it would have been a real issue but things pretty much completely simmered down by 11 and I got a great nights sleep. Honestly the room bordering the bar/lobby will probably keep me from coming back but all and all the staff and place is pretty lovely. They seem to have rooms that don't have this issue.

The Soluna is in an odd area. There is a budget motel next door, and a sports bar right across the…read morestreet (that seemed busy, but it was Sat night.) It strikes me as an older hotel that had a facelift awhile back (not new, but also not ages ago.) Checkin was easy and there was plenty of parking around back. The decor is medium browns and...calming. The room was spacious enough, the bathroom decent, the fridge definitely worked (we used it), and there was a microwave and blackout curtains. The bed was alright - standard med firm (not pillow top or anything), the bed was made nicely and the linens soft, and all the lamps have outlets for device charging. The continental breakfast is what you'd expect - yogurt, muffins, toast, juice, coffee, fruit, and someone was making waffles. (At least it looked like a waffle maker.) Not sure if it was just our bad timing, but the jacuzzi was not heated. Neither was the pool (not really a complaint, just still kinda cold- summer temps hadn't warmed it yet.) Also, no loungers like in their pictures-and the pool area pic is the most flattering angle for the pool area - it's wedged in a corner and even smaller than it looks. If lounging poolside is your idea- this ain't a relaxing kinda spot. My only other complaint was the cable...no channel listing provided, no channel channel so you could see what was on (or soon to be). And the remote sucked (were tech-savvy enough to manage using such things- this one was either worn out or needed new batteries.) Overall, I'd definitely consider coming back but I'd call to check on the jacuzzi (I was really looking forward to that amenity.)

Budget hotel We stayed at this hotel on the outskirts of El…read morePaso because it was a convenient location for us to base ourselves for our visit to the Carlsbad Canyons National Park and because it was cheap. The rooms are spacious and quite well equipped and the breakfast is reasonable. The hotel is quite dated - the carpet is worn and the linen has seen better days, but the bed is comfortable and the staff are helpful. When we checked in the receptionist gave us two suggestions for dinner which were both terrific. This is a good value option but not luxury!

The parts of Juarez I saw on the drive from the airport and the area I stayed look decent. But by…read moreno means did I translate that to safe. But compared to Mexico City, Juarez is so much cleaner and nicer looking. Locals I crossed all said that all the violence shown in the news is located in the center of town which is no where near this area. I saw no signs of problems. I didn't venture out a lot, but I did walk to the stores just across the street from our hotel a couple of times. Hotel choices right by the embassy were plentiful. And I do mean right by it. Next door, across the street... within one or two blocks there had to be 20 hotels. Big chain hotels and little hotels. I looked carefully at most hotels in the area on sites like TripAdviser, Google Ratings, Yelp, Orbitz and others before I chose. I chose one a little further away, reasons listed below. A ton of restaurants around including Denny's, Applebees, Wing Nuts, Little Caesars and other familiar restaurants, as well as a million local joints and the oh-so-tasty street vendors. Right across the street there are 10 restaurants. The hotel I chose and why... I stayed at the La Quinta Inn that was about 3/4 a mile away from the embassy. There were a lot of hotels closer but this had some of the better reviews and things I thought important. I chose this hotel because it had a pool, a gym, a hot tub, guest laundry, free breakfast, in room fridge and microwave, free wifi, in room coffee and more. That has made the stay of "staying in my hotel a lot" much more pleasant. Also, I opted to get the suite (a bedroom and living room), it was just $10 more a night and very worth it! I averaged about $80 a night that I was there. Also, the hotel was gated, security guard at the gate 24/7. In addition to all this, the hotel offered a shuttle to the airport, to all of my appointments, the embassy, the border, to DHL/FedEx locations, local restaurants and shopping centers. Anywhere I needed to go, they took me. When I was ready to come back, I called and they picked me up within 15 minutes or so. Having a microwave and fridge with a ride to the grocery store cut costs on eating out, though I ate out a lot anyway just because I love the local flavor. In addition, it cut the need to go out. Then of course, the free breakfast in the morning helped a lot to. The breakfast wasn't just a continental style breakfast, but rather eggs, potatoes, beans, fruits, cereals, juices, milk, yogurts, coffee, quesadillas and more. It also changed a bit each morning. The hotel was clean and nice with daily room cleaning service. Beautiful and well kept with the staff more than willing to help any way they can. They bent over backward for me. They also had room service for dinner with most meals running around 70 to 100 pesos (not a bad price at all considering it was room service and 100 pesos translates to about $6.50 American dollars.) Almost everyone here was staying here for a consulate visit or business with the embassy. A very large grocery store was about a 5 minute walk, 1 minute drive up the street. It was a chain store called S-Mart. Never seen one before but they are all over here. Prices for everything., since it is a border town, were just slightly lower than what I'd pay in Utah but not really a significant difference. The hotel has a small sundry shop with minimal necessities in it and a few drinks, including a limited choice of beer. Rooms also have an iron, ironing board, hair dryer, work tables, plug in and wifi internet (free) and a closet with hangers. A note, rooms with fridges: turn your fridge on as soon as you get there. They turn them off to save energy so don't just assume it's cold and put your goods in it. I had to make some copies, which they kindly helped me out with. Laundry tokens were just under 100 pesos but that included soap, dryer sheet and the washer and dryer. The gym was well equipped, never crowded. I'd stay here again in a second and never look elsewhere. My flight arrived in Juarez at 8AM, knowing that check in time usually is much later than that I called the hotel in advance and asked about the possibility of checking in early. The assured me they would do every thing they could but could not guarantee anything. I was here by 9 AM, checked in at the front desk where the clerk told me no rooms were available yet but I they could secure my luggage and I could help myself to the hotel facilities, including a very much needed breakfast and coffee. By 11 AM, they had a room ready for me. Just amazing service. Especially for a hotel that gets booked solid probably every day, they could turn away people and still be full. Simply, the best service oriented hotel I've ever stayed at. I've stayed at well over a hundred hotels so that's saying a lot. It isn't the fanciest, doesn't have the biggest (or warmest pool), no plush bar or restaurant on the bottom floor; but it has everything you need and service, good service.

Overall our stay was great. We stayed 6 days for my mothers visa appointments. The transportation…read moreservice was good but not great. They were unable to take us to the airport due to our flight being in the morning. They would take sometimes up to an hour to pick us up or be available to take us somewhere which was understandable. It was convenient having the transportation though. The good thing is that the medical clinics provide transportation as well. They will also provide transportation to pick up the medical exam results. The breakfast was great. They provided a traditional Mexican breakfast with beans along with scrambled eggs and ham or hot dog almost everyday. There was also another main dish served that varied from chili with potatoes and meat from chilaquiles. There was also sweet Mexican bread, fruit, yogurt, milk, juice, coffee, and tea. Having a microwave and mini fridge was also very convenient. There are a few places to eat across the street and Wal-Mart is walking distance. The lady, Carmen,who cleaned our room was very friendly and was great at providing information about the city. We felt very safe in our hotel and in the city. There are many other people going for their visa interview and many of them are willing to share their experiences or provide advice.

If you are in El Paso for whatever reason this hotel is in an ideal location. Walking distance to…read moreBaseball stadium, restaurants.. and we felt safe at all times of day or night. The hotel is nice and probably in the top 2 in the area. We went for the larger suite which has a separate living room from the bedroom. Nice for working while spouse is sleeping. Room service is pretty good food.. we tried a dinner and a breakfast via room service and both times everything was great. Self parking just under the hotel so no need to stress over valet and tipping.

The service for check in was amazing! We got champagne glasses upon arrival and felt welcomed. The…read moreroom was spacious and clean with a great view of the city. We loved that the EV charging was complentary. We do wish the parking for guests is cheaper but overall okay. Definitely a great luxury hotel in the heart of the city and would highly recommend to anyone visiting El Paso.

There were some things I genuinely liked about this hotel and some things that made it clear I…read morewon't be returning. Let's start with the positives: The breakfast was surprisingly good. The gentleman working the breakfast area was incredibly kind and frequently checked on guests. The manager (jet-black hair and a big black mustache) was also very friendly and welcoming. There's a Starbucks right in the parking lot. The lobby and exterior were attractive and well-maintained. You can tell someone takes pride in the property's appearance. Unfortunately, the guest rooms told a different story. Our first night was spent in a double queen room where the towels smelled strongly of mildew and the heater took forever to warm the room. For the remainder of our stay, we moved into a king suite with a rollaway bed. Initially I was excited. More space, bigger bed, huge closet, and even a balcony! Then reality set in. The balcony was filthy and the view wasn't exactly something I'd call scenic. The bathroom doorknob was broken, the bathroom door didn't fit properly in the frame, and the ceiling was actually coming down. Every time the door opened or closed it scraped against the ceiling. There was also a leak under the sink, forcing us to use our bath towels to soak up water. The biggest disappointment, however, was the housekeeping staff. Several employees appeared visibly irritated when we declined room service early one morning. One employee became noticeably upset and began loudly speaking in Spanish while looking directly at me. When I asked if there was a problem, the answer was "No." Whether there was a misunderstanding or not, the interaction felt uncomfortable and unprofessional. I reported it to the front desk, but it seemed to be brushed aside. Overall, the hotel staff at the front desk and breakfast area were wonderful, but the condition of the room and the housekeeping experience overshadowed the positives.

I've stayed at this hotel many times in the past few years and I didn't expect anything different…read morefrom my stay last night, but it was the worst experience I've ever had at this hotel. I arrived late in the evening and the lady at the desk rushed me through check in without bothering to inform me of the amenities or when breakfast was served. I'm very familiar with these things but this was the first time they were not mentioned. I was given the option to pick which floor I would like to be on and I chose the ground floor. I'm usually assigned to the second or third floor so I thought not having to go up the stairs would be nice for a change. Oh how wrong I was... My room was really close to the lobby and I could hear the muffled voices and shuffling of every person who walked through the area. Someone had a really bad cough and they weren't being quiet about it. I went to the soda fountain a couple of times during the night to refill my cup and the lady at the desk scowled at me every time. I guess I was interrupting the videos she was watching on her phone. The noise from the lobby eventually quieted down and I was able to fall asleep around midnight, but then I was abruptly woken up at 5am by the fire alarm. I wasn't sure what it was at first because it was a sharp shriek that cut off and repeated every 10 seconds or so instead of a continuous siren like most fire alarms. I went out into the hall to see other guests wondering what was going on. I went to the front desk and another employee was fiddling with the emergency controls in the red box on the wall. She was manually silencing the alarm every time it went off, which explained the sudden cut off in the noise. She asked what I wanted and I asked if there was an emergency and if we needed to evacuate. She nonchalantly told me that someone was either smoking in their room or tampering with the fire alarm but there was no emergency. I was concerned about the latter statement but she told me there was nothing she could do about it. She was on the phone with someone (maybe the management, or maybe the fire department) but I was too irritated to care so I went back to my room. Many more guests had entered the lobby in various states of confusion and concern but they were also told "no emergency." I tried going back to sleep but I couldn't due to all the other people in the area, and then I started hearing what I thought was an air compressor filling it's tank. I couldn't figure out what the noise was exactly, but it happened every 5 minutes and would last about 30 seconds before stopping. I went back to the hallway and looked at the elevator but it made a different sound. Since sleep was no longer an option, I stayed awake and packed up around 7:30am. On my way to the lobby I heard the sound again and realized that it was being made by these two commercial refrigerators in a closet at the end of the hall. I was sort of right in the fact that it was a compressor making the noise, but I didn't think a refrigerator was the cause. There was a different lady at the desk and she didn't ask about my stay when I checked out. She asked if I wanted my receipt, but that was it. If she was informed about the chaos that happened a few hours earlier, I imagine she didn't want guests to have the invitation to complain by asking "how was everything?" I was too tired and pissed off to say anything so I left. I had booked my reservation three weeks ago and got a great deal on the one night for $80 (it was actually $95 after taxes). My previous stay at this hotel was about three months ago and after last night, I'm seriously reconsidering staying at this hotel again. Oh, there's also an abandoned van sitting in the parking lot. It's been out there for at least five months and the tires are all flat. I asked the staff about it during my last stay because I keep seeing it but they told me it wasn't their concern. So a broken down, abandoned vehicle languishing in your parking lot isn't your concern? Ok.

My husband and I stayed at the Chase Suite Hotel while we were in El Paso, and it was a lovely…read morestay. We had stopped here before on a previous visit and so were looking forward to returning. Our room was really spacious (a studio suite with two full beds) and had all the accoutrements (including a fully equipped kitchen), with a wide bar and seating to separate the kitchen and living areas. The furniture was new and attractive, and the beds were comfortable. (Note: if you're used to sleeping in a queen-size bed as a couple, you may prefer each occupying a full-size bed, as they are definitely smaller.) Everything was clean and neat and very welcoming. The cost of our room was very reasonable, even including the pet fee for our cat. Every single person on staff was extremely friendly, especially Sal in the breakfast area (5-star service!). The free hot breakfast every morning was delicious and a great way to start our day. We do wish the breakfast area could institute sustainable practices in the form of reusable cups, dishes and silverware. Every room has a recycling container as well as a trash can under the sink, so the management is aware of sustainability needs. The layout of the buildings is peaceful and calming, and reminiscent of a small apartment complex. The landscaping is xeriscape and attractive. Despite its location (right off Montana and Airway), the area is very quiet and safe. We did encounter a few small issues: a loose outlet at the bar; low water pressure and a faulty diverter in the shower; lack of handy information about the property (e.g., location of the gym, line-up of TV stations); occasional difficulty reaching the front desk by phone; and no lighting at the desk where one might choose to work. But these were just small issues and certainly did not pose any problems. Again, we had a delightful stay at the Chase Suite Hotel, and we look forward to another visit the next time we are in El Paso!

Chase Suite Hotels are run by internet Nazi's If you connect to any gaming platform such as steam,…read morexbox or playstation, you get put into Internet jail for P2P gaming. while the hotel's room are nice you will not get internet due to being banned alot. here is the address of the hotel that really needs to change its internet provider. 6791 Montana Ave, El Paso, Texas, 79925 Phone: (915) 772-8000 Email: ElPasoFO@chasesuitehotels.com

The Boxstel experience is like a hybrid hostel and motel model…read more The Boxstel is truly a modern hostel experience... You want the communal spirit of being around travelers and maybe socializing but also want your own room and private bathroom? You don't want to pay for things that you won't use as you explore El Paso? Everything is barebones and exactly what a traveler needs, like free WiFi, fridge space, a bar of soap, towel, and headphones. It's quite utilitarian, but good quality. You need a space that's in the heart of Downtown in walking distance to all transport and hot spots; stadium, museums, fine dining, concert space? It's literally all that and I was able to walk and use a scooter to get around. It runs $80-$180 depending on the type of the room/bed size you want, but it will all be private and you would never bunk with a stranger. It's a unique little spot and honestly I can see it coming in handy for layovers and hangovers (from a night out). Everything is online and automated but there is a very nice attendant in the front desk. Come check them out and support local! Morning. The Boxstel came in so frickin handy after too many margaritas and shots at Elton's Dueling Piano Bar last night. After spending the night: Easy to get in and out of (locks and code worked perfectly) because instructions were everywhere. Caveat, we had to take the stairs and navigating 2 sets of stairs is difficult when you're buzzed. Thank goodness for the installed railings. We felt safe because 24 hr cameras and monitors. WEAR the Monster headphones provided. You WILL hear the extremely loud train outside, even though the hotel has great soundproofing. You will also hear the springs/squeaks/movement from your bunkmate on top 2 feet above. You will also hear the ridiculously loud and creaky floor boards everywhere. Blessedly though you can't hear other hotel guests Crazy amount of light, but the blackout roll curtains took care of that. Shower took a about 5 minutes to warm, and the pressure was limp as a baby's wrist, but it's expected from these old buildings and the only downtown hotel I stayed at that had decent pressure was PDN, after their upgrade. It was nice that the Boxstel provided towels (even offered extra ones) a small container of soap and a small bar of soap. I've stayed at motels that didn't even give you that for double the price It's cold, and we couldn't figure out the remote to turn on the heat and didn't know who to call, so we kinda suffered though the cold night. On the plus side, bedding is warm, laundered, and the bed for me is amazing. I slept on the bottom bunk and the bed was firm, just the way I like it. Even after bed head and a night of tossing and turning in a strange bed. I never felt claustrophobic. I still wouldn't recommend it for families, since I'd AirBnB still for a home like experience. BUT if they're less than 3 adults, need to be close to the hot spots, want convenience, are on a tight budget, coming in and out of El Paso on a quick trip or business, or exploring El Paso, it's a great alternative option. More choices for the consumer! Boxstel - Modern Stay (915) 234-2976 https://www.boxstel.com/ 500 W San Francisco Ave, El Paso, TX 79901

Cool vibe and interesting concept. Check-in is like Airbnb...enter the lobby and room with a…read morekeypad. A little noisy ( it is across the street from an active train depot). The rooms are very clean, but the cubes are kinda funky (see pic below) Overall, a good value in El Paso.

I've stayed in this area twice while driving through El Paso and have felt super safe while…read morestaying. The area is nice with plenty of options for shopping & dining if needed. The check in process was super easy and their free breakfast was good too. The room was super clean, spacious, and upgraded. Keep in mind that they are doing construction through Fall 2026. Luckily it didn't affect our stay, but I believe the hours of potential disruption are 9am-6pm Monday-Saturday. Overall, this was a great stay and we would highly recommend.

My 2nd time here, first was 2 months ago...for that visit I'd say 4*. This time they tried to…read morecharge me $10 parking fee I complained the dropped it. The breakfast buffet, was just eggs...no potatoes, no meat--not ham or bacon or sausage. no oranges. not many tea choices. I'd like to say 3.5...the room and staff are great and the jacuzzi was hot and clean...my shower was hot the room clean.