This is my first time visiting Teotihuacan and this place exceeded all of my expectations. From the…read morefriendly staff, to the restaurant/ bar, and overall experience. If you're looking for a place to stay that is close to the pyramids, I highly encourage you to book your stay at Hotel Palmas. The convenience of the location to the pyramids is about a 7 minute drive. The food is also amazing! I was able to try a variety of their plates throughout my stay and enjoyed every single meal. For breakfast, they have a buffet style breakfast such as your fruits, cereal, chilaquiles, pozole, and more! This place is an oasis with so much greenery and perfect for those looking for some downtime. From relaxing at the puente del amor to having a michelada at the bar and enjoying everything the hotel has to offer. The rooms are clean and the water is perfect. Not once did I experience an issue here. The beds are comfortable and there are TV's in the rooms as well. The hotel is extremely spacious, they even have a salon that you can rent for your special occasions. They have a small playground for the little ones as well. Thank you Hotel Palmas for going above and beyond for your guests. Absolutely loved my stay and can't wait to return!

Overall loved staying here , food was amazing , location was good , and all workers here were very…read morewelcoming and catering . Anyone that's visiting Teotihuacan and visiting the pyramids this is the place to stay at !

Hotel is poorly managed. Beds are extremely firm and uncomfortable. Staff seemed not to care about…read moreany problems reported or requests made. The one request they helped with was to deliver extra pillows when asked but pillows had no pillowcases. Was told they did not have any extras. Other people we were traveling with also asked for an extra pillow. They were told to pull the pillow inserts out of the one pillow they had to make two pillows. A shelf also fell off the wall and landed on my foot. The staff was not concerned this happened with the exception of the woman who swept up the area. She was at least pleasant. Last comment is that the street noise is very loud and makes it difficult to sleep.

From the owner: Hotel de negocios y turismo en Texcocoread more

First time staying at this hotel while on business trip with a side of museum visits (Soumaya and…read moreAnthropology). This is the best hotel I've stayed at in CDMX on approximately 30+ trips here. This includes the W (nope), Westin (uh-uh), Sheraton (chaos, if there's a demonstration - and there usually is one ongoing), even the St. Regis, Ritz-Carlton and JW Marriott - all too stuffy. Santiago from NJ, by way of the NYU Shanghai campus, was excellent and almost everyone here speaks English perfectly. I felt like I was in NYC, except that the service was better and the staff was much more accommodating. Breakfast was included, nothing spectacular, but everything was solid, good coffee, fresh fruit, fresh pastries, good jams and yogurt. Perfect, light start to the day. The room was not big, but well laid out with every amenity, refrigerator, beverages, Nespresso machine, bottled water and a selection of assorted snacks - all complimentary (except alcohol, unnecessary with all the good bars nearby). The gym was literally situated in a single hotel room on the lower floor. It was tiny, but fully equipped for a one-person, HIIT session. The single issue was the incessant bass drone from the bar nearby. Earplugs didn't work because it wasn't possible to mask the low Hz frequency effectively. Every major museum was about a 25 minute stroll through scenic neighborhoods to get to. Some of the best restaurants (Nobu, Sylvestre) were around the corner. All in all this is probably the best place to stay in CDMX. If not for the bass from the bar, which was totally not the hotel's fault, this was probably the quietest hotel I've ever stayed in Mexico (no children or pets, I think, but not sure). No drunk teens shouting in the hallways - idyllic. About $500-$700/night depending on date. Totally worth it.

Serene, high end, boutique hotel in the beautiful Polanco neighborhood. You are steps from parks,…read morerestaurants, bars, and luxury shopping. Avoid the big, hectic hotels and stay here instead. Furnishings are contemporary and clean. Pros: A++ attentive staff throughout the hotel Toto toilets in guest rooms Luxury, full sized bath products Free WiFi Free bottled water The hotel itself has a double filtration unit so you can use faucet water to brush teeth Free minibar nonalcoholic drinks and little snacks Made-to-order breakfast included Adults only or 13+ = quiet! Marriott hotel = Bonvoy points Cons: Cannot list one thing!