Overall it was a good experience! Met by valets who took the car for tips, no charge for on site…read moreparking! The location of the hotel is also great, lots of restaurants and bars in walking distance. Our only complaints were: no hand towels or wash cloths in the room whatsoever, no refrigerator which is odd for a Marriott.. and the shower was full of long black hairs! Hairs strung along the walls and clumped in the corner.. made me concerned with the cleanliness of the rest of the room! I just expected a little more from a Marriott but it probably wouldn't deter me from giving it another try sometime because the property itself was beautiful and centrally located!

I travel a lot. A lot a lot. My stay here was the first time I've ever had housekeeping just…read morestraight up take/lose something of mine. I'm assuming it was the latter, because it's just a little contact case, but at 10:45pm when you're trying to go to sleep and you can't find something that you need to do that lying where you left it, that's not right. I wish this didn't happen because everyone at the hotel is very nice and pleasant, but housekeeping messing with my stuff is not ok, very very not ok. It was also handled extremely poorly, which I would think anytime something is taken from a room, no matter what, it should be considered a serious event and taken care of quickly. As a long time platinum member of both SPG/Marriott, this is some real BS.

I just got back from this Pueblo Mágico and I'm so glad to have selected this charming boutique…read morehotel. It has everything that I needed. In January it gets cold and the hotel staff made everything comfortable. It's location is in the heart of town and it's absolutely safe and clean! I met up with a relative there and wow! everything is walking distance from all the main attractions. When I planned the trip not to many travelers share important details and I hope my experience and info/pics helps everyone. The hotel looks way better in person, I was impress with my room on the second floor with a large window over looking at the Main Street . I'm a light sleeper but the noise was never an issue and the natural light is spectacular. The furniture at the lobby is great but it could use some uplifting with a more rustic Mexican theme. But over all the place is worth the stay for its location and charm. All the staff at the hotel is absolutely amazing, The main Bell Man Leonard is very helpful and knowledgeable. My favorite place to eat authentic food was just feet away from the hotel. Be sure to stop by to Tacos y Carne bar "Los Revolcados". (Affordable prices). For higher end meals visit BRASA ( steak house ) inside Esquina San Agustin plaza. Located on the same street; walk over to enjoy some authentic hot chocolate at "Cacao Nativa". These were a few of many favorite places to eat around town. How to get to the hotel: easy and safe! From the main Airport in Tuxla ( inside the airport) there's a OCC buss counter also know as ADO and at every hour they have buses that take you straight San Cristobal De Las Casas. They take credit cards. The cost is extremely affordable approx $8.00 and they run every hour ( I purchased my ticket upon arrival). From the buss station at arrival take a local taxi that will charge you aproxima $3.00 ( the taxi ride is just 5 minutes you're at the hotel). Here's the link to the buss company: https://www.ado.com.mx/#/ Mexico and their tourism warmness continues to impress me. This is why I keep going back ! Happy Travels.

We really loved our stay! When we arrived it felt as though we were greeted by our long lost…read morefriend! The first thing that Fabricio did was to upgrade our rooms and offer us drinks on the house! He and his manager Ana have been absolutely amazing hosts -- way beyond any expectations! We shared a really nice bottle of Mexican wine with Fabricio while he told us his story about traveling through San Cristobal de las Casas 20 years ago and making it his home. He is a very charismatic philosopher/art collector and dealer and he has owned this hotel for less than two years. The vibe of the hotel and its restaurant and art gallery reflects his personality. The room worked well for us and we liked its layout with lots of light and outdoor space. Take advantage of the yoga studio on the second floor after you have a glass of wine! The breakfasts and coffee they offer are a great way to start your day in San Cristobal! Oh, and buy Fabricio's art! He is the premier art dealer and collector in town and ships worldwide! We can't wait to come back next month!

Buena experiencia, excepto por el registro... nos registramos después de las 12 a.m. y el hombre de…read morela recepción no tenía nuestra reserva en su sistema, por lo que fue increíblemente irritante después de haber viajado tan lejos para llegar aquí. Le tomó 20 minutos hacer un millón de preguntas sobre quiénes somos y cuándo hicimos nuestra reserva ... muy irritante. Además, cuando entramos en el vestíbulo, el hombre del mostrador parecía molesto porque tenía que registrarnos. La habitación estaba bien. Muy grande y espacioso, lo cual fue increíble, pero una sola toma de corriente que funcionaba para cargar nuestros dispositivos electrónicos era mala. Hay un guardia de seguridad aquí en el hotel durante la noche, lo cual también es agradable, y permiten mascotas. Okay experience except for checking in...we checked in after 12AM and the man at the front desk didn't have our reservation in his system so that was incredibly irritating after having traveled so far to get here. It took 20 minutes of him asking a million questions of who we are and when we made our reservation....very irritating. Also when we came into the lobby, the man at the desk looked annoyed he had to check us in. The room was okay. Very big and spacious which was awesome, but one single working outlet to charge our electronics was bad. There is a security guard here in the hotel over night which is also nice, and they do allow pets.

If your coming to San Cristobal de las casas there is no better place to stay in than hotel casa…read moremexicana! Excellent customer service, clean rooms and the central garden is absolutely stunning! It is walking distance to the main attractions that this beautiful city has to offer.

Clean, affordable, staff is very friendly, the restaurant across the way " la Lupe" has great…read morecuisine

Although very clean and the day personal very kind, the night personnel do not maintain the noise…read morelevel at night. After I politely advised the night management of the noise outside my room and that I had a flight to catch at 3am and mind you it's now 11:15pm, after an hour of a LARGE group of people outside my room speaking loudly the night management did nothing to silence them but instead brushed me off. I WILL NEVER STAY AT THIS LOCATION EVER AGAIN NOR WILL I RECOMMEND THIS HOTEL.