Overall it was a good experience! Met by valets who took the car for tips, no charge for on site…read moreparking! The location of the hotel is also great, lots of restaurants and bars in walking distance. Our only complaints were: no hand towels or wash cloths in the room whatsoever, no refrigerator which is odd for a Marriott.. and the shower was full of long black hairs! Hairs strung along the walls and clumped in the corner.. made me concerned with the cleanliness of the rest of the room! I just expected a little more from a Marriott but it probably wouldn't deter me from giving it another try sometime because the property itself was beautiful and centrally located!

I travel a lot. A lot a lot. My stay here was the first time I've ever had housekeeping just…read morestraight up take/lose something of mine. I'm assuming it was the latter, because it's just a little contact case, but at 10:45pm when you're trying to go to sleep and you can't find something that you need to do that lying where you left it, that's not right. I wish this didn't happen because everyone at the hotel is very nice and pleasant, but housekeeping messing with my stuff is not ok, very very not ok. It was also handled extremely poorly, which I would think anytime something is taken from a room, no matter what, it should be considered a serious event and taken care of quickly. As a long time platinum member of both SPG/Marriott, this is some real BS.

Very clean, nice, and cool place. I had a great experience. Very pleasant place. Close to one of…read morethe enbarcaderos to take the boat to El Cañon del Sumidero. (Walking distance). Muy buen lugar, limpio, y tranquilo. Cerca al embarcadero.

Staff is excellent but the bar is outdated, kind of lame. The dining hall could be improved as…read morewell. The kids playground outside needs to go, eye sore. Front desk staff could be more welcoming