I need to preface that I research hotels and resorts very heavily before I go. I do that because I…read moream very particular about where I stay and what they have to offer. That being said, I don't usually leave reviews but I have to leave one for this Iberostar because I think it will help others!
I do not regret coming here at all. I enjoyed my vacation quite well but speaking honestly I probably won't return because there is not enough to warrant me coming back.
The hotel itself is nice. Big positive for us. The rooms are kept quite clean and the covid protocol of the hotel is top notch, something we really appreciated. The room is spacious with a very functional, spacious closet. The shower has great water pressure and heats up nicely. There is no proper shower door so the the shower leaks water into the bathroom but we didn't mind that since they provide towels. The only bad thing about the room is that the AC did not feel very powerful. Some nights we woke up from it being too hot even though the AC was on high. The entire hotel is energy conscious and requires a room key to power the room. When we would leave for the day, we left the AC on, and when we returned it was cool. Somehow overnight though, it warmed up. Not sure if this was the weather or the hotel conserving energy. We are also coming from USA where we keep our AC at a constant 65F the entire night so perhaps the room being at 73F was too hot for us and might not be for other people. Another downside for us was that we needed to pay to use the safe. It's only 3 euros a day but it seemed silly to have to pay for something in the room we already paid for. It would have been nice to keep our passports and valuables safe but we made due.
The facilities in the hotel are great. There is an indoor pool with a sauna and a gym, which is great since it rained one day on our vacation. Only downside, it is a bit small but we didn't mind that. We liked how intimate it was. The outdoor pool is really nice and there are ample lounge chairs. We LOVE that the hotel is right on the beach. It also connects to a really nice nature walk and nature reserves. The entrance to the beach is private but the actual beach is a public beach. There are lounge chairs and cabanas available to rent for the day at 14 euros a day. We wish there were private cabanas for the hotel on the beach but we still liked it. The beach is very clean and boarders a lot of bars and supermarkets.
There is only one restaurant at the hotel that serves breakfast lunch and dinner buffet style. We felt there was enough variety to the food and it was great quality. We got the all inclusive boarding which we though was worth it as all drinks and food are included. We ordered multiple bottles of wine and felt very taken care of. The only downside here for us is that the restaurant is only open are certain times of the day so if you want food outside of that you're on your own. They do offer snacks at the bar for in between but they are limited. We overall never felt hungry except for the time we missed breakfast but that's our fault. The bar is great no complaints there. The drinks are strong.
The people at the hotel are very nice. A lot of them speak multiple languages. They had just re-opened a few days before we got there so there were a few hiccups when we arrived for instance, the app wasn't working for us and they forgot to give us all inclusive bands. But those were corrected quickly.
The hotel doesn't offer much in terms of booking excursions. They don't offer transports either. But they will call a cab for you so that's nice. They help book you a covid test but it costs extra money. The front desk told us a different price than the doctor so just be sure of that before you take it.
The spa offers massages, manicures, and pedicures, and some other treatments, but there is no public schedule to tell you if they are available or booked. You have to request through the app and they either confirm or deny the reservation. They confirmed our reservation but then told us it was a mistake so we were without a massage which was really annoying.
All in all I'd give it 4 stars because of the issues we had but we don't regret coming here at all. I think if they added another restaurant, upgraded the app, and expanded a bit in terms of their beach offerings and hotel entertainment/excursions, it would be 5 stars. But for the price, it was pretty good! Thank you Iberostar!