Don't be discouraged by the unflattering photos of this perfectly located hotel in a corner of the…read moreGalleria Vittorio Emanuele II. The quirky and original design, with high-quality cabinetry framed in aluminum studs, features good lighting and a very comfortable, radiant-heated bathroom with orange grout between light blue tiles. Enthusiastic, very courteous staff members could at times follow through more. (Cream for the in-room Nespressso coffee had to be requested three times, and the call from the desk for an early-morning taxi to Cadorna station for the Malpensa Express failed). The internal, courtyard-facing room was quiet, a blessing considering the construction noise on the external side. For the price, however, the room is too small, accommodating not even a reading chair. (A slightly smaller bathroom would have yielded a far more comfortable room.) Also not expected was the malodorous sewer gas from the bathroom sink (also encountered at the Hotel Ripa Roma). Is that a flaw in the Italian sanitation system? And as Rebecca H. of Westchester County observed on Oct. 24, 2022, the digital thermostat seems to have a mind of its own and doesn't retain the requested temperature, so that the room was often too warm.

I have just returned from Milan from where I had an extraordinary experience at Room Mate Giulia…read more I have never had a more satisfying hotel experience. Perfect location right near the Duomo. Fresh contemporary design. Spacious, highly functional rooms. Incredibly friendly and helpful and on it staff including concierge Sara and Andrea. A lovely breakfast and lobby bar service. I will be pursuing this concept wherever I travel! With Great Appreciation, Larry

Great Hotel! The staff is very helpful, the food was excellent, the room was perfect, I definitely…read morewould stay again.

You cannot beat the central location right outside the Galleria and Duomo. The hotel itself is…read morebeautifully renovated with classic yet modern furnishings and very spacious bathrooms. If you are traveling with an infant, they provide a crib, changing pad, blankets, bathing kit, and a diaper pail, which is beyond what other hotels of the similar tier provide. Usually they bring a crib and maybe a stuffed animal so a huge kudos to the Park Hyatt for that. Most of the staff are very helpful and friendly although every so often you will get a receptionist who is a standoffish with an air of ennui. There is also a spa with saunas as well as a fitness room with the standard equipment including 2 treadmills, a rower, an elliptical, and 2 bikes along with complimentary still and sparkling waters (canned). If you are visiting Milan and want to be in the center of it all, this is a great option.

The Bvlgari restaurant and staff are friendly and the service is exceptional…read more The food is flavorful and just right. I had the sea bass. It was delicious! It was the best piece of fish I've had in a long time. Overall, the Bvlgari brand is an important part of Italian culture. Their Milan hotel symbolizes their attention to detail with a timeless elegant appearance.

I I had high expectations for the Bvlgari Hotel in Milan, but unfortunately the experience fell far…read moreshort of what you would expect from a luxury property. From the moment we arrived, the hostess was cold, unwelcoming, and seemed genuinely uninterested in having us there. Rather than making guests feel welcome, she appeared to signal to the bar staff that there was no urgency in serving us, which set the tone for the rest of the visit. Service throughout was incredibly slow. We were given the wrong type of water, and our drinks took an excessive amount of time to arrive. Even more disappointing, one of the cocktails was completely undrinkable because it contained a bug. What was most surprising was the disconnect between the hotel's reputation and the actual experience. I have stayed at some of the world's finest five-star hotels, as well as much more modest properties, and have consistently received warmer, more genuine hospitality than I experienced here. Luxury hospitality is about making guests feel welcome and cared for. Instead, the atmosphere felt pretentious and exclusive without delivering the level of service that would justify it. Mistakes can happen anywhere, but the lack of attentiveness, warmth, and basic hospitality was impossible to overlook. At no point did we feel valued as guests. For a brand with Bvlgari's reputation, the experience was remarkably underwhelming. There are simply too many exceptional places in Milan to spend your time and money somewhere that makes you feel like an inconvenience.

Our stay at the Una Maison hotel in Milano was a five-star experience!…read more The Una Maison is conveniently located in central Milano, just footsteps from the Duomo di Milano. We were able to walk to major tourist sights, restaurants and boutiques. Anything that could not be accessed on foot could easily be accessed by subway, bus and tram. The hotel immediately feels luxurious from the moment you step into the lobby. All of the staff were so welcoming and immediately offered us beverages and snacks. The lobby is decorated very modern, but not stuffy. Jars of candy in the lobby gave the hotel a fun and playful vibe. Our hotel room were absolutely incredible! Our spacious, modern-style room was luxuriously decorated and included a large bedroom with desk, a sitting room, a massive closet and bathroom. Our spa-like bathroom included designer toiletries and the most heavenly smelling bath salts. The beds were so comfortable. Once I slipped into the hotel's bathrobe and slippers I was tempted to never leave our room! There is no sit-down restaurant at the hotel, but they do offer room service in the morning. Since we had an early flight we decided to take advantage of room service and enjoyed breakfast in our sitting room. Breakfast included our choice of coffee or tea, juice, eggs, breakfast meats, fresh fruit, yogurt, cereal and milk, and pastries. The pastries weren't the best, but everything else was fine. If you wish to skip room service there are plenty of cheaper breakfast options near the hotel. If I ever have the chance to visit Milan again I will definitely stay at the Una Maison.

Great hotel near the main cathedral (duomo), shops and restaurants. Primo location! Booked…read morethe junior suite and it was spacious and comfortable. The A/C system worked fine. Hotel staff were very friendly and helpful.

Absolutely loving my stay at the Grand Hotel de Milan! From the beautiful, elegant decor to the…read moreamazing customer service, everything has been incredible. The rooms are stunning, especially the gorgeous high vaulted ceiling. My parents frequent Milan, and I decided to third wheel them here for the first time and honestly, I'm so glad I did! My experience has been amazing from start to finish. And the location?! Perfection. I'm usually NOT a walking person I'm a "let's Uber or take a taxi" kind of girl but this hotel is genuinely in the middle of shopping heaven. So many amazing places are right outside your door, which makes exploring Milan effortless. Beautiful hotel, incredible service, gorgeous rooms, and an unbeatable location. I would absolutely stay here again.

Front Desk staff service staff was very good. Walter, the head Concierge, is amazing. Indy (I'm…read morenot sure of the spelling) was a fantastic server in the restaurant.

We had a good experience here and found the staff very helpful and accommodating. They were able to…read morestore our luggage for the day as we arrived early and our room was not ready yet. They were also able to store our luggage for a few days as we left to visit another city and returned later in the week. The hotel is located close to Via Montenapoleone and the main shopping areas in Milan. It is only one stop away from Duomo as well. They can reserve fixed price taxis to both Linate and Malpensa (120 euros for Malpensa, while reserving an Uber in advance would have been about 145) airports. Our initial room had a very small and cramped bathroom. The second room had a much larger bathroom though, the shower did not drain well so it sometimes smelled a bit musty. Beware of mosquitoes if you leave the door to the outside/window open as there was no screen.

Just booked 3 nights again at this wonderful hotel. We stayed here about 3 years ago and didn't…read moreeven check other hotels in Milan this time as this one is in a perfect location to everything there is to see and do in Milan. Clean rooms and friendly staff. A definite 4 star hotel.

This place was amazing from start to finish. Every single staff member was incredibly kind and…read moreprofessional, and the room (we stayed in an Atelier Suite) was absolutely perfect. When we arrived, our room wasn't ready yet since we had arrived early for checkin, so we had to wait a bit. We were pretty hungry at that point, and since our room wasn't ready, the app for ordering food wasn't working for us. But the guest relations team stepped in, took our order personally, and made sure the food was delivered right after we got into our room. Honestly, they couldn't have handled it better. The location is also great, with a beautiful view of Milano Centrale station. Without doing any research, we were able to hop on the airport shuttle and get dropped off just two minutes from the hotel, which was incredibly convenient. Breakfast was amazing too. They even had a DIY juicer, which I loved so much I actually wanted one for my home. I'm not even a dessert person, but I tried the pastries and they were so good. Everything about this hotel felt thoughtful and well done. The service, room, the overall experience, everything was perfect! No complaints at all. Highly recommend!

This has been our go to hotel in Milan for several years for a multitude of reasons. First being it…read moreis close to the train station which is our preferred mode of transportation when in Europe. We find the trains easy, comfortable and enjoyable to sit back and enjoy viewing the countryside. Back to the Excelsior, it was my wife's birthday and when we arrived which was late we were greeted like lost friends by the gracious and friendly desk staff. Anything you need, all you have to do is ask and they are eager to comply. Our rooms were nicely appointed, well stocked with all the necessary items to make you feel at home. We were there for several days then went to Positano and then returned to finish our vacation.the roof top bar is great for a snack or a relaxing drink. The restaurant offers some traditional as well as exotic dish's that are delicious. The greatest asset is the staff that are super friendly and accommodating. A great place to stay when in Milan.

Fantastic hotel in an excellent location steps from Duomo. Very attentive staff specially laetitzia…read moreand Francesca. Our room was roomy yet cozy with a second bathroom with shower and bath on the second story. The rooms come with breakfast down in the dining room or delivered to your room. The breakfast is quite a spread ! We will definitely stay there again.

Hotel Spadari was so very perfectly located in City Center to meet our tour, see the sights and…read moreshop to our hearts delight! We could easy return to our room for a break during our day. The hotel staff are all so VERY professional, friendly, warm and attentive. Concierge was outstanding and helpful. The beds extremely comfortable and the bathroom so clean, modern and has great products such as soap and shampoo. The in-room bar was well stocked to include the cold water waiting for us each day!

A modern and minimalist design. Excellent staff and location. It's a 10-15 minute walk to the…read moreDuomo, Galleria Vittorio Emmanuelle II and the Opera house. And if you're there for shopping, it's in the middle of the designer houses so you don't have to go too far. It's also close to the train station and conveniently located to some good restaurants.

Armani hotel is an experience of its own. Service and luxury combined in one. My husband and stayed…read morein the Milan location and love it. We're definitely going back.

The good: -The room…read morewe got was huge - The room was mostly clean minus the moldy caulk in the shower - Located right across from the central train station The Bad: - A king bed to them is 2 small beds shoved together (that's not how that works) that was incredibly uncomfortable. -They had all AC turned off (saving money?) so my room was between 75-77F each night and made sleeping very difficult - The breakfast buffet they have is one of the worst. Their coffee is offensive to all of Italy. Completely unremarkable food that isn't worth the price. -For how big the room was, the shower was SO small. The handle was insanely temperamental and it's a few centimeters between getting burned to death or frozen. Overall I would not stay here again or recommend it.

The worst experience we had for our hotel in Italy! Reasons:…read more1. Cold room in the winter The max temp the room can go is 24C when we called them to increase the temp they just said No! rudely. The room is cold even during the day and not needed to say coldest at night. I come from the US, and among all the hotels I went, this is the coldest among all!!! 2. Unfunctional radiator The radiator which warms the room is behind the curtains to when you close thecurtains at night, the warm weather would go outide. So cold nights!! Useless!!! 3. 2 twin beds sold as king bed They charged us for king bed when they put 2 twin beds next to each other. You cant even sleep in the middle as it is so uncomfortable. 4. Small sized trash cans We could not even find the rooms's trash can at first so small can under the table and dont let me start on the can they put at the bathroom sooo tiny.