Hello old friend. I had been to Madrid before about 15 years ago and had short stays on either end…read moreof my trip and stayed here both times. I recalled really liking my experience. So when it came down to returning to the city I said hey I stayed here before let's do it again. Really glad we did. As I recalled the hotel was in a great location walkable to all the attractions and neighborhoods. The impeccable service here is what sets them apart. Any time we had an issue it was resolved immediately. When we arrived the mini bar refrigerator wasn't working at all and they checked on it and replaced it immediately. Simple requests were also met with the same immediate attention. Rooms are very comfortable decorated with high end finishes. The shower is amazing. A few little nitpicks: The rooftop bar is great with wonderful views and really nice drink selections. It is disappointing it's not open 7 days a week and hours are limited to evenings. The gym is nice but very small and cramped so they limit it to 4 people at a time by appointment. But that's not enough to knock it off a 5star rating for me. Bravo!

I fell in love with this hotel when I had to do a last-minute check-in because my Airbnb was full…read moreof indoor cameras (which is against their policy). I visit Spain several times a year and often love to go to the rooftops of various hotels, but this was a new find! The staff let me check in at 10 am (my reservations were made via Amex Platinum), and they warmly greeted me. I felt so much hospitality staying here for five days. The concierge helped me book tix to Altico Madrid tix--there was a glitch, and she spent 2 hours with me--I kid you not--2 hours--while offering me great espresso, tea and CAVA!! The rooftop restaurant/bar is gorgeous, and I loved being able to whizz up there without standing in a line--as a guest, you go straight to the 7th floor!

I just stayed here one night. I'm a Hyatt Globalist, so had access to the lounge. It was in the…read morebasement and nothing special about it. My room key actually didn't work for the lounge, but was able to fix that. They serve a little lunch and some tapas for dinner in the lounge. I was glad the breakfast was in the restaurant and not the lounge. It had a good spread, but the cava was out and they didn't refill it until I asked a couple of times. My room was by the elevator and a little noisy, but it was a nice room. They said they didn't have any suites to upgrade me to, but gave me a deluxe room.

The hotel is easily accessible via metro from the airport (about 40 min). All the hotel employees…read morethat I encountered were friendly and polite. I stopped by Mery Bárbola Bar to get some snack. The servers Eric and Jorge were both fantastic - they know how to treat customers with respect and anticipate what we are looking for. I was also impressed with the food quality! While there is a Regency Club Lounge, breakfast is served in the open area between the bar and another restaurant, and it is actually a much better idea than trying to do within the limited lounge space. Guest Experience/Concierge provided excellent restaurant recommendations - none of them disappointed me!

I think this hotel is the worst hotel I've ever stayed at. It was very outdated, the rooms had…read morecarpet (extremely dirty at at), the tub was DISGUSTINGLY dirty and just so many things wrong with this place. The ladies are the front desk were rude when I asked to change rooms and were very unaccomidating. This is my first bad review for anyone, do not stay here!

Definitely a good location and nice rooftop but that doesn't make up for all that went wrong and…read moretheir terrible customer service. When checking in they told me my credit card didn't go through so they ran it again. Turns out they charged me twice and won't discuss over the phone. I'm going to have to contact the credit card company and report fraud to get the card removed. Once we got to the room we immediately realized there was no air conditioning. They sent someone up to fix it and when he couldn't they sent up a desk fan. They wouldn't change our room or do anything to try and make it right. Along with the no air conditioning it was also difficult to sleep because up entering the bed we saw there were bugs in it. The staff did nothing to try and help us while staying there or after and were so rude. I would recommend looking at a different hotel

Hotel is in a great location, steps to most of the sites & the metro. We were upgraded to a suite…read moreon the sixth floor that is immaculate, quiet, plush, beautiful and just perfect. We have more amenities than I can mention. Wish we had more time to enjoy the jacuzzi, terrace ... but we are here to explore Madrid. We are loyal to the Marriott brand & were treated like rock stars here. The breakfast was included from 7:30 until 10:30 on the second floor. The room was luxurious & so was my Spanish omelet. Two women hustled, they never stopped moving; clearing tables, handing out menus, refilling coffee, serving .... Breakfast was leisurely, we spent an hour in the restaurant & noticed that many around us left over large quantities of food. If breakfast wasn't included we would have used the Nespresso in our room & grabbed muffins in the market. Unfortunately the rooftop cocktail bar is used by the casino, but we do have our own terrace. Yes, there is a casino next door & it is connected to the hotel on the 2nd floor. The gym on three looks perfect, cardio options and free weights. David & Maria both went out of their way to make recommendations , circle our maps and point us in the right direction. I hate to leave!

There are many mysteries in Madrid that I'd hope to understand better. One of them, is that despite…read moreit's size and location, there is such a lack of luxury hotels. Aside from Four Seasons, the rest of the properties seem to be in the four star spectrum. Circulo Gran Via appears to be a fairly new property with a location that is very central to explore key attractions. The staff are extremely professional upon a guest walking in and offer to help. The lobby is simply disappointing, as it has no character to it whatsoever and is extremely small. It feels like a lobby of a nice three star property in the US, such as an AC Hotel. Despite the Titanium status, there was very little benefit in staying here with status. It was one of those times when I couldn't even tell if I received a room upgrade or not as the room was pretty small and basic. Even what they call their "Junior Suites" are not suites at all. There was also no breakfast benefit despite the status. Aside from being connected to a casino, there are really no amenities at the hotel to explore and it is very tiny. The lack of a dedicated area for cars to pull up and a lack of proper signage also made it challenging for drivers to find this property. Despite a few of these setbacks, the hotel is extremely fresh looking and the design of the rooms is sharp. It does not feel like many corners were cut during the renovation process, which is a typical problem in the Marriott chain. All around, this is a great hotel with very well trained staff, a high level of efficiency and nicely designed rooms that I would not hesitate to recommend.

This place has the Four Seasons Hotel inside this restored 19th century building. It's new, clean,…read moreand is a great option to stay at. They also have an outstanding breakfast buffet. The hotel staff are wonderful as expected.

Some of these reviews, maybe most, are about the beautiful high end Central Palace Hotel. A couple…read moreothers are about the Royal Madrid Palace, it's a bit of a Frankenstein review, however the hotel is in the best location to walk over to see the Royal Palace and the Cathedral of Santa Maria la real. I'm a big fan of the Café de Oriente.

Hands down the BEST Hotel in Madrid. The entire staff is what makes this Hotel truly unparalleled…read more From the front desk, concierge to the waitstaff and bartenders everyone had a smile on and was willing to go an extra mile to accommodate your requests and make sure that your stay is truly enjoyable. The house keeping did an amazing job as well even arranged all the toiletries that we had on the counter. The hotel itself is in a perfect location and within walking distance of all the touristy stuff. There are a few amazing dining options as well but I will leave it to concierge to give you recommendations based on your own taste and preference. Will highly recommend and definitely stay here again when in Madrid.

Our stay at the Gran Hotel Ingles has been wonderful. It is the perfect place to serve as a home…read morebase for exploring the city of Madrid (mostly on foot). Tucked on a quiet street within a short walk of many of the city's attractions, the hotel is a refuge amidst the bustle of the city. We stayed for three nights in an executive room, which was not huge but a good size for a hotel located in the center of the city. It featured a king-sized bed table with 2 chairs, a small writing desk and a bar, plus a closet off of the bathroom. Our bathroom was almost as large as the rest of the room and had a separate claw-foot tub, shower, double vanity, and WC. The room was especially quiet and the blackout curtains made the space like a cocoon when we needed to sleep. Our room did not have a view, just a window looking out to a alley or courtyard with other windows, but being away from any streets made the room quiet and peaceful. I don't think I heard a sound from outside of our room except for water occasionally running through the pipes. There were no sirens, horns honking or noise from the hallway or elevator - perfect for getting the rest we needed after long days exploring the city. The whole hotel, including the rooms, are stylishly decorated and the lobby is large, welcoming, and comfortable. I cannot say enough about the great staff of the hotel. They were all kind and attentive throughout our stay, from the warm greeting we received upon arrival and their willingness to accommodate a very early check-in, since our red-eye flight arrived in the late morning and we were eager to take a nap. The concierge staff helped us arrange numerous activities, including numerous restaurant and shopping recommendations, flamenco dancing shows, and museum tickets. While we wanted to practice our Spanish, I was relieved that the staff all spoke English very well. They were always eager to help. The service was exceptionally good! Local attractions include Plaza Mayor, Puerta del Sol, the Mercado de San Miguel, the Royal Palace, the Catedral de la Almudena, the Museo Nacional del Prado, the Museo Nacional Centro de Arte Reina Sofía, and the former home of Cervantes. There are a number of restaurants nearby that are worth trying: Lobo 8 (in the hotel) - great place to grab breakfast, which we did several times; nice cold breakfast bar with lots of fresh fruit and pastries, plus a full menu; the staff here is very nice, and the manager saw to it that we received excellent service Chuka (right across the street) - delicious Japanese style ramen; be sure to make a reservation or get there before they open at 8:30pm - it is extremely popular and very small El Berril de las Cortes (around the corner, 5 min walk) - nice place nearby for seafood paella, not the best I've ever had but not bad and huge portions La Rollerie (at the corner) - local chain for breakfast/lunch and fresh breads and pastries

Beautiful classy old hotel with nice views from some rooms, and an elevator with a glass side. The…read morestairwell is a work of art. Attentive staff, polyglots, competent and efficient from check in to housekeeping. The rooms are comfortable, monsoon shower heads with hand wands, bidets, plenty of electrical outlets, you need to bring your USB adapters. The desk could have used a light bulb (there was a desk lamp but no bulb), the coffee machine makes an acceptable espresso and they have ceramic espresso cups in the room. Downstairs in the lobby there is always cool fruit tinged water which is very welcome. The hotel has a nice bar they call the Library, and they serve a good breakfast. Walking distance from Mercado Barelo where you can pick up bread and charcuterie, produce, or sit down and have espresso, breakfast, lunch, supper or dinner (a different meal every visit for a week), there's a post office nearby, and dozens of restaurants in the immediate neighborhood ranging from very affordable tapas to more than a handful of Michelin Star places. In Winter there are hardly any American tourists, the only other Americans we met were ex-pats or students. An easy metro train ride from the airport, a short number 10 or 37 bus from here to the museum triangle, an very easy metro train to the train to Toledo for a day trip. A block away is a lovely old Catholic church for you Chief of Staff to go to Mass. Prices fluctuate but if you can get one of their better rooms for 150 Euro a night, that's a great deal.

Could have been a lot better is an excellent title…read more As I write, we are on our second of five nights at this four star hotel (early June 2025). So these comments are based mostly on that experience. Will update later if anything better or worse happens. First the pros (glass 2/5ths full): - Clean and good cleaning of room. - AC works great in room and elsewhere. - Small mini fridge, but they restock it with water every day so far. - Excellent view from the room. - Light-tight window treatments if needed. - Quiet so far. - Nice shower with somewhat logical controls (plumbing fixtures can be an issue in Spain). - Bar is nice and not overly priced. Friendly and helpful bartender. - Friendly staff overall, however... (more below). - Large breakfast and decent buffet spread (but don't assume it's included--ask first!) Now the cons (glass 3/5ths empty): - Our "deluxe" room is tiny. I would hate to be squeezed into a normal room. Maybe it's deluxe because of the nice view? - Laminate flooring could use a refresh. So gratis four-star slippers (as we had in our previous hotel) would be appreciated. - The peeling wallpaper enrages my wife. Needs a refresh too. - Access to the photo highlighted "terrace" on the fifth floor was locked on our first evening (it wasn't late at all). Will check again today, but it should have been open. - Front desk, on arrival, carried our luggage to the elevator (not to the room), which was odd. Saved us a tip I guess. - Front desk, on arrival, also mentioned breakfast was included, which conformed to our expectations based on our booking through hotels dot com. However, this morning we received a bill at the table and were told breakfast was not included (30 Euros for two). We asked about the discrepancy at the front desk. The guy told us his coworker had made a mistake in telling us breakfast was included. No offer to correct their own mistake (four stars?). Bottom line: Ask before eating or potentially suffer a bait and switch. More affordable first meals are readily available nearby. - Not one English channel on the room televisions. No biggie, but really? Considering the cost and alternatives, we probably would not stay here again. We have stayed in many hotels in Madrid and throughout Spain.

Great hotel in the center of the city. Is quaint, cozy and…read morecomfortable. Breakfast is great! I enjoy the ease of walking to all the big attractions around the center of the city, and even better, metro station is literally across the street.

We stayed here for four days in June. It was a great location, right in the middle of the city. I…read moreloved our balcony, which made me feel like a queen looming over the commoners on the street below. The restaurant was very good and the staff was amazing!! I'll definitely return.