This place is really bad. I checked in with a work friend because we had a meeting. Our room was pre-paid but the girl at the check in told us she upgraded us to a suit because they didn't have enough rooms available. We get to the room and there's one king bed. I called to let her know and she asked if I would check the couch to see if it's a pull out! I told her, no way I'm sleeping on a pull out so she re-located us to a room with two beds. I got to the room and there was blood on the white sheets and random hair in the bed sheets as well. The beds are very uncomfortable and the tv is very small and has weird reception lines scrolling up the screen. Don't stay here! Morning update** I went into the bathroom and took a shower and at the end I grabbed one of the towels which also had blood on it and I turned and looked at the wall which ALSO had dried blood on it!!! WTF read more

I had booked this hotel via a third party hotel service app. Unfortunately we did not use the room. We left because of the horrible experience my significant other had experienced when I was not there. The security guard tried to break into the room after multiple attempts after my partner clearly stated that there was someone in the room. I was not there at the moment as I was running errands nearby. I had received a call from my significant other crying in fear that someone was trying to get into her room. She locked herself in the restroom while contacting me. She kept locking the door and he kept trying to open it. Luckily, she had put the security lock on the door before his attempt to get in. That was able to stop the secuirty guard from coming in. He even tried to reach with his hand to remove the security lock. I had to drive by quickly to the hotel because of fears that something was going to happen to her. She is traumatized from the experience. Who knows what could have happened if the security  guard would of been able to get into the hotel? My question is, why is the security guard trying to get into a hotel room without the person's permission? Let alone, trying to force himself into the room? That is disturbing! By the time I got there, no one was there, I couldnt find the security guard. We grabbed our stuff and left. I had to book another hotel in the city of Downey after we left. I tried reaching out to the hotel via their email contact and they never responded back. Hence, why I am leaving this review. I tried to be cordial about addressing the issue, but it appears that they do not care about their clients. Btw, this place looks like trash. read more

A basic, inexpensive stay, but just okay. We found this place just outside Anaheim, not far from Long Beach. The first impression was that getting to the place was very confusing. It turns out that the listed address to be used via GPS brings you to an entrance that is closed at night. Upon finally checking in, the room was fairly basic. Clean, but nothing overly special. The pool and hot tub were decent. The outside grounds could use some work, but this isn't a luxury hotel, so I can't complain too much. Overall, it was a fine place to stay to crash the night and head over to Long Beach Airport in the morning. They get bonus points for actually having an open and clean hot tub. It was open until 11 p.m. too. read more

I got here to check in and the line was to the door and I stood in line for over 20 mins there was only 1 front desk clerk till another one finally showed up. There was crumbs in the chair in the room along with a broken piece of glass. There was hair on the bathroom floor and the tub disgusting. The top blanket on the bed had crumbs and you can just tell it wasn't cleaned very good. The housekeeper came knocking on the door to clean at 8:50. I would never stay again personally. read more

Hotel Saddleback - The movie National Lampoons Vacation was shot here in 1982. - Hotels Near Me - Norwalk, California

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This place gets 0 zero stars. This is more like a hotel/apartment complex with regulars. Rooms are disgusting, smell of cigarettes and mold, we bounced around to 3 rooms to figure out they were all just as bad. Decided to stay there to get some sleep with AC since there was a heatwave and my family's house in LA has no AC. AC in all 3 rooms worked very lightly with little air and not very cool. It was a waste of money. Our room had dried boogers on shower curtain. Seems like everyone in these rooms just party. Staff and security were very pleasant and tried hard to work with us. We were just tired and hot and wanted some sleep. After reading everyone's reviews seems like this is a norm. Didn't see any suspicious activity but definitely felt like suspicious activity around the complex. Bring Santi wipes if you decide to stay and wipe everything thing down , don't forget flip flops don't put your feet on those floors. BEWARE ! read more

I had a horrific stay. Would never stay here again. TV was very small and limited channels. So I went in search for a TV guide. I wish I hadn't. The paper had a dead bug. I was disgusted and turned off the TV and decided to go to bed. I pulled down the sheet and as I prepared to go to sleep I smelled something funny. I smelled the sheets and it was awful. I cant even describe the smell. I immediately stripped the bed. There was no extra covers in the room so I slept with my clothes and jacket. The lobby was beautiful but that's the only positive thing about this hotel. read more

Hotel Saddleback - Hotels Near Me - Norwalk, California

This place must be infested with roaches I just killed one crawling on the desk. I am afraid this things might of got into our luggage. I'm checking out of here. I will let management know about this but I'm not staying! read more

Hotel Saddleback - I killed the Roach with their welcome card - Hotels Near Me - Norwalk, California

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I checked into the saddleback hotel on the 14th of March 2020. Everything looked nice when driving into the hotel property, lobby looked elegant. Check in was very fast and easy, the walk to the room was good no bad encounters. The room itself looked very clean, I did a search (I usually check around for roaches or trash etc) found nothing. But 20 mins later after relaxing I decide to brush my teeth and as I'm brushing I look down to the sink to spit & MY GOD!!! There was a huge Cockroach, I'm not talking about something small it was HUGE !! I took pics and videos also called the front desk to switch room or discount the room since it's already inconvenient for everyone at this hotel to pay $10 a day for the fridge and microwave. They weren't helpful at first, but after bugging them they finally said you can have the fridge for free with your stay here. So this gave me more of a reason to check around the room, but everything was good didn't find no more roaches. Bed covers needed a change I can tell they have not been changed for months. They change the sheets way up top but the bottoms layers need to be changed when you visit here !! Request !!! Anyways, I'll be uploading the pictures enjoy ! read more

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I have been 3 times in this hotel, the first two were excellent, so I decided to go for my third time, after checking in at the lobby I asked what size of bed the room has, the lady answered that i doesn't matter because it depends on the availability of the hotel!? But when you book a room you get charged more for a king bed instead of two beds. So I had a king bed room and was ok with me even though that her answer wasn't accurate at all and at the same time careless! this time they send me to the 5th building, as soon as I arrived there to park my car, I see a guy chasing my car and staring in front of my car, he was asking to fight me, I manage to get out of the situation by waiting on the car and went to the room called the lobby and the lady said call 911, even though the hotel has its own security. I get inside the room the carpet was dirty full of marks, but the most disturbing thing was the shower head which was placed very low and I had to bend on knee to take a shower even though I am 5'7 not that tall at all! Was a horrible night and in the morning I said about the guy chasing me and her answer was, oh we had a party yesterday!? Since then is allowed to chase people and ask them to fight because of a party? I didn't continue the conversation because I would be more upset and I would feel more played by her answers so I left! Horrible night and horrible costumer service! I will never book again! read more

Hotel Saddleback - Hotels Near Me - Norwalk, California

Where to start? Christine Gutierrez, the Director of Sales is AMAZING. She is the most, friendly, nice, professional, and helpful person ever. We recently celebrated my daughter's 15 (Quinceañera) and thank god for her. Everything went perfectly. The place was immaculate, and elegant. Her staffs, from the Servers, to the Front Desk Agents, Security Guards, were extremely courteous and helpful. My daughter smothered cake on my face, and off to the rescue was one of the servers (sorry to say I did not get her name), and handed me some napkins. The rooms are clean, very well appointed, and an exceptional value. There is a Club in this hotel as well. If you like 80's Disco music, this is definitely the place. Again THANKS Christine! We had a BLAST!!! Sincerely, Luis Fajardo Assistant General Manager Comfort Inn, Santa Monica CA read more

Not a good first impression. We were told the wrong location for our room. Had to go back to the front desk because the room keys did not work. And instead of asking me if I put it in with the arrows first, she said you had to put it in with the arrows first like I was a freaking idiot. And there's no ice. Hopefully New Year's Eve celebration is a lot better read more

What a crap place!! I mean I have read reviews before I even booked my room here, but thought of giving a try but ya those reviewers said truth. This place is all about money like u have to pay for WiFi like $35 cents per mins like I never seen like that before especially in hotel. Hella noise I couldn't even sleep at all whole night Btwn place is in kinda ghetto area (to be honest). Outside was pretty dirty and I was in a building #4 it looked kinda scary to me like lotta people were looking and walking around my room shhh. Front desk staff was friendly tho, but I wouldn't recommend this place for to stay. Phewww read more

I had no idea why people give this a low score. However, here's my experience with my trip so far. Hotel is very nice and clean. Yes, I did see a cockroach but it's outside on the sidewalk outside the parking lot. The beds are amazingly comfortable.Nice would recommend don't trust the neg comment "Advantage Rental Car" - Guys don't choose this. This rental car place is what you call trash. My family has already prepay the car and when we get there they said we need to pay $100 more to rent a car when in their website it only said if the driver is under 25 then you will need to pay extra. My mom is definitely over 25, it's like wth. And their service is bad, especially their attitude. They act like they are the boss of us though we are the one paying them. read more

Worse hotel ever. Stay Away! Internet slower than dial up. No exercise room. Uncomfortable bed. Terrible pillows. Leaky toilets. No tooth brush nor sandals. No cable TV. Overall, a bad airbnb is better than this place. read more

I don't know where to start!! Ok I was in building 4 room 411 - and there were roaches all over the place, poop on the corner or the drawers and dead roach bodies. You can't sleep in at this hotel because house keeping wakes u up extra early.... I was woken Up today at 7:30 by house keeping, I told them it was a hut early and she said "that's the time we start, make sure u put your "don't disturb" tag on the door" So I wasn't very happy about her waking me up and when I went to the phone to call the desk a roach was crawling on the phone rest... So I told them about the roaches and asked them to move me to another room, unfortunately they didn't have rooms on the first floor so I had to wait 2 hrs for a new room When I got to the new room in building 1 room 1108 I looked for roaches and everything looked good, however my daughter went to the restroom and the roiled wouldn't flush so we had to call the desk again, the maintenance guy came to fix it, but when I used the restroom the toilet didn't flush and water kept running... So I'm now calling the front desk to change my room This hotel is a mess !!!! Couple hours have passed, IVE HAD IT WITH THIS Hotel, tell me why someone just walked into my room ? I was laying down in bed when someone opened my door, apparently the lady in the from desk didn't make the switch on the system when they changed my room. So because this happened my key got deactivated and I got locked out of my room when I went to the car because my key wasn't working, I had to walk all the way to the front.... I'm pissed read more

Absolutely terrible!! Both our room and the other room in our party smelled like sewage when we got right as we checked in. We figured the smell would disappear as we stayed but it never did. Then even more disgusting we found a USED NEEDLE in one of our beds! The hotel staff did nothing about this. I'm pretty positive they don't even change their sheets after each stay, please do yourself a favor and stay somewhere else!! This place should be avoided at all costs. read more

Our stay here was quiet. Price was reasonable and the staff was friendly specially for late check in. The concern we had was the small roaches all over the room. We found a couple by the side table and bathroom. Luckily there wasn't any on the bed. Tho we were too tired to notice. read more

The place looked old and rundown. We could have overlooked that, had we not receive poor service from the woman in the front desk, who had an abrupt tone and no customer service. Luckily, we received help from a third party to cancel the reservation on the spot, and go somewhere where our business was appreciated. Would not recommend. read more

Customer service is everything! This place has the worst I've ever experienced. Arrived as a guest for a quinceañera and witnessed management clearly directing security to be mean to guests wanting to enter hall area early- started at 5:00pm, guests attempting to enter at 4:58. I also got yelled at, yes yelled at in front of other guests because I was drinking an ice water in the lobby! Place is ok- nothing fancy, but clean. However, the customer service SUCKS !!! read more

Came here about 10PM in April , the lady at the front desk was sweet and got me checked in really quickly. She even upgraded me for free. The lobby area looks really amazing. I was really impressed. Clean and fancy looking! So as I walking to the room, there was nothing sketchy or suspicious about the place EXCEPT loads of tourists! There are a lot of tour buses here so just be prepared to see bunch of people wandering around aimlessly. The room was large and clean. Outdated like you just traveled to the 90's but for the price it wasn't bad. At least the bed looked new. There was also a kitchen which is always a plus! If I am ever in the area I will definitely keep this hotel as one of my options! read more

Checked this hotel out to possibly have my wedding reception here. I was looking for a venue that I could have the option of paying for a open bar or bring are own alcoholic beverages- that would not break the bank. They offer some very good packages with full buffet, tables, chairs, and table cover/chairs covers. Serve soda, water and juice during the buffet hours. But after the buffet hours only water and juice would be served and my guests would have to pay for a soda on there own. That was not a option for me- I can not have my guests paying for there own soda. So that was one of the killers. They do have an option were you can pre purchase tickets for beer only and pass them out to your guest. But not for wine or other beverages. They banquet hall is huge and can accommodate up to 500 guest. They have a outdoor seating area which tables and chairs- very nice. Tons of parking and very nice entrance/wait area.... Would of loved to have my wedding reception here but my family and friends are drinkers and we plan on having a wild night and this place just did not cut it. read more

Extremely disappointed visit. Didn't expect much anyways but was not expecting this "hotel" was this bad. DISCLAIMER we came with a tour group "ctour holiday" so we had no choice in picking which hotel to stay at. 1)The water pressure extremely low. Made it difficult for washing hair or even taking a shower. 2)hair dryer doesn't even work. Nothing in this hotel seems to work properly. 3)The bed was in worse shape than the one I have at home. It's sunk in in the middle, so bad you could tell right away when you walked in the room. The other bed didn't looked sunk in but was definitely rolling towards the middle of the bed. 4) The lady that worked in the restaurant had terrible attitude. When we checked at the front desk we were told that breakfast was served from 6-9AM. We got there at 6:30AM and it was "postponed" to 7AM. About 30 people that was already waiting went in to check and immediately the lady working in there yelled at them "go go go!" Complained to the front desk. Then it finally opened. Even when we went in after it was opened she was yelling at some people saying they couldn't sit on the far end of the restaurant. 5) immediately after the incident the next day the "breakfast" was completely closed with no warning ahead of time so everyone that was waiting down there didn't eat ahead of time. Honestly with all this bad service I'm assuming it's because they have a partnership with the tour companies and that's why they won't fix anything and hire staff with horrible attitudes because they'll still get their money's worth with guests from tour companies checking in. Hopefully in the future tour companies will stop doing business with them. If you're traveling and can CHOOSE where to stay DO NOT STAY HERE! WORST HOTEL EVER! If I could rate this 0 I would! read more

Seriously yelp needs to give an option to put no stars! Stayed here for 2 weeks paid in advance. First night I checked in with MARILOU. She has such a sarcastic fake customer service voice. So we checked in. Few days later she called saying I owed $100 for deposit... I asked ok when do I come in and she giggled and said "like now" and hung up. So I paid cash. Then!!!!!! Mind you we are in a middle of a move sooo we have cars not trucks. We are taking things in and out of our cars to make things fit. So we left dog food and a bed along with a ton of boxes and bags ok.. housekeeping takes pictures and sends to Marilou. So when I went in to get other keys cause some how they locked ours... hmm.. she has this straight up Vaca face and puts her phone 3 inches from my face and says like if she's my mother, "and what is this" I told her she's disrespectful and not a way to treat customers. So I explained we're moving so yes the dog stuff will be in and out. Obviously I don't want my deposit to be kept so I wouldn't bring my dog with us. Mind you they never saw a dog in there or with me. So that was my "warning" she said. Ok mom. Then I go to pay for another few nights and she said ok but no dogs... to just shut her up I said ok I understand she got mad I didn't get on her level and she said you know what, I can't extend your stay. Please leave. So I asked for the manager... don comes out and was polite and helped me find another cheap hotel to stay at. Ok great. But the issue was his employee. She was giggling behind him and when he would look at what I was staring at she would change her stupid face. Like a child again. So I say ok thanks for helping don and I asked for my deposit... since it's check out right and nothing was destroyed and I paid everything. She said no I will not give back the $100. I was pissed. He said call back later and see if the "housekeeping manager" will release it. Uhm aren't you the manager here of the "corporate office" ??? So I left. Now 2 days later, I go to the city to see if they can help pay for a few nights. And they did!! So they reserved, paid for and everything. Sooo I show up guess who had a caca face again?? Yes Marilou!!!!!! I smiled and said hi so I went to the city and she cut me off and said we'll go back to the city! This bitch!!!! So I asked to speak with the manager of the building and she said she is. This place is fucked with her in charge. I left with my kids. People, let me tell you about the rooms. You legit have like 7 steps to walk and that's it. It smells like a funeral home. The beds have broken ass springs that hurt like a mother in the morning. Bed bugs welts on the kids! Tv is a joke, bathroom is gross with mold. Sooo my husband was in the restroom and housekeeping let them selves in while he's in there and said they need to do a search of the room. Ridiculous!! People suck so do their rooms. read more

I came here to attend a function, the Medina center was giving awards to the local social workers. The function was awesome,with lots of food, Got to hear a lot of speeches and enjoyed the event. Lots of Parking here. The hall was large. read more

For starters as soon as I opened the door i got a big whiff of cigarette smell that smells terrible. The TV here is super small about 22 inches with poor quality. the remote was also malfunctioning pressing one number would make it click twice. the bathroom was decent minus the rusty curtain holder and shower head. its not terrible but for paying 100 a night there's definitely better stays. read more

Don't stay here!! This is the worst hotel I've stayed in! I booked this hotel thru hotel.com. I literally had to cancel right after checking in. Pictures as advertised are fake. The beds squeak each time you sit and get up, the nobs on sink are broken, the beds have yellow stains. It's just gross! Unfortunately since it's almost 3am I was forced to stay in this nasty place because I have my kids with me and they had to rest. But leaving first thing in the morning. Hotels.com did reimburse me and gave me free night since couldn't find a hotel last minute. Worst experience ever! read more

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horrible horrible horrible!! bed sheets red stains!! carpet very dirty and stain! bug bed on mattres!! mosquitos in the room!! fuck!! i so regret coming here!! i promise my self not to be so cheap like this peace of shit and pay extra for a better hotel!! can't even sleep thinking a bug will get in my ear or bite my 7 month baby. one night stay paid $86 if you ever come to this hotel i promise you will regret doing it! my room was 2115 first floor. disgusting! !!!!!!!!!!! read more

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I'm rating the food. I went there for a wedding recently and was not sure what to expect from this hotel since it's exterior location can be deceiving.... Anyhow, they served buffet style and got a little of everything just in case. I had steak, chicken, mashed potatos, caesar salad, broccoli and bread. Woah! Each and every single thing on the plate was above average! The quality of the ingredients, the freshness and the taste were a complete surprise. I was very impressed on how each item was really good. Typically, the salad is okay but the chicken is great or vice versa. Not here, each and every food item was fantastic. Make sure you pay your chef and his crew accordingly because they are handling business in the kitchen. read more

Worst service ever, we made a reservation and due to last minute changes we called them for cancellation. They said no fees will be charged and then they charged us for no show!! On calling them they are very rude and saying "WE DON'T KNOW", call expedia. I have never seen such a rude staff. NEVER EVER GO TO THIS PLACE!!!! read more

Good price but it is an INTERNATIONAL hotel next to freeway and railway!-lots of busses and hotel staff were not that friendly. Carpet in room did not have foam pad..made crinkle sounds as I walked on it. Hair in bathtub and the room was sparsely furnished. Breakfast is a buffet for $7 read more

Had my wedding here last weekend. It was amazing! Christine was always very responsive and very accommodating. There are many upgrades that you can do if you don't like the basic chair covers and linens which I chose to do. The lighting that is in the hall is already amazing within itself, but add a couple more up lights and you are golden. The food is great, everyone loved it. Don't be fooled by the outside like every one says, it's a total gem. Not to mention, it's huge! My wedding was for 200 people and I had a photo booth inside and I'm sure we could have fit and extra 50 for sure. Drinks aren't too expensive if you at having your guests pay for them. You can have a great wedding here and not necessarily break the bank. Thank you Christine for all of your help! read more

Hotel Saddleback - My wedding - Hotels Near Me - Norwalk, California

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I stayed here 2 weeks ago on the day before my wedding and then the night of my wedding. While I see that there are quite a few bad reviews, I actually didn't have a bad stay. I had a room that was on the bottom floor and faced the pool (which was beautiful at night changing colors). While I have to admit that the only reason I booked it was that it was only 9 minutes away from where I got married and happened to be where they filmed the pool scene in Vacation it was very nice. The room was clean and fairly large for a standard Queen room. My bridal party of 4, two hair/make up artists, mother of the bride and groom, grandmother of the bride, family friend, and flower girl all fit in the room quite comfortably. Overall, not a bad stay and I would stay again if I needed to. read more

I had called ahead as I knew we wouldn't be in Til after midnight. And requested extra pillows as hubby has a bad back When we arrived no reservation. Finally he got us checked in and we get to room and no extra pillows had to call desk and they brought Wifi did not work called the desk and they said it was running fine. We were only sleeping at hotel and out all day for our stay so for only being there to sleep it worked but wouldn't stay again or recommend. Too bad the hotel has some fun history too it read more

Firstly, the shower was not cleaned had pubic hair all over the shower, had to buy bleach across the street to clean it myself. The bed was hard, and also the pillows were nasty hard, the sheets were from the 1800s. The tv was pixelated. The room was overall rundown, outdated smelt like a funeral home. The morning breakfast buffet was $7 for a piece of toast, eggs, cold fries and cold sausage. Not really a buffet. Should have been free with your stay, don't waist your money. Will never stay here again. read more

Super saggy bed!!! All my hotel reviews are based on price. Guesthouse, being in a cheapo price range, is A-OK....except the bed...which is kind of a big deal. Hotel, bed, sleep. When I first laid down in the bed I sunk in so deep I almost needed a snorkel to insure some kind of oxygen source. The thing sucked me in. I thought no way! Then I tried the other bed in the room....same thing. It was late, I was unpacked, and didn't feel like taking the time and trouble to request another room. So-big strike there. At check in, dude behind the counter was OK till he busted out the Spanish regarding my check-in with another employ (manager?). I heard them both speak English earlier, so I thought that was really rude. The TV in my room also sucked...check this out...20 channels were available, 12 had snowy pictures and or excessive lines across the screen. There were wildly wide volume levels as you surfed from station to station. A couple of channels had very fuzzy/distorted sound too. This is not expensive technology, get with it. The grounds are decent, not pristine, some various crap laying around that really should be, a little more trash in the parking lot than there shouldn't be, stains in concrete, leaking ice machine, etc. One gets the feeling they are doing the exact minimum to keep the place decent. The grassy court yard/pool area was expansive for a budget place, and a little more well kept up. I checked out at 11 am and had no trouble with housekeeping knocking at my door prior to that. I paid $49 for the room, had I paid more, I would not have been so happy. So for that price range the place was overall pretty decent for the LA area...but the beds...jeeze-get some new damn mattresses. read more

My family booked the IV Private Lounge for a Birthday Party. Christine was very helpful and the experience was great. My family and friends had a wonderful time. I shopped around for a while before making my decision where to have the party and I must say this place was very reasonable. The IV Lounge was clean, comfortable and stylish. We stood in a honeymoon suite for two days and the room was clean and comfortable. It could use some updating, but overall it was a good experience. read more

It was the worst hotel room I have ever been in. I could smell the room just walking up to it. The door had a No Smoking sign but it smelled so bad I started feeling sick within a few minutes because the smell was so strong. The lady at the front was so rude and honestly a bitch. The number of people loitering around the parking lot seemed sketchy. A terrible experience. read more

What kind of shady "hotel" charges $10 to have a fridge and microwave put in the room? Shouldn't it be enough that we're bringing our business here in the first place be enough? The layout of the place is also weird and confusing. The rooms are decent size. Although one of our beds is taller than the other which is odd. Our bathroom was horribly old. The toilet seat was peeling and there were "dark spots" everywhere. Don't know if it was rotting wood or mold but either way it's not a good sign. Oh, and no free wifi. read more

Y'all got roaches in building 6. Room smells like cigarettes. Whole place look like the projects crackheads in the parking lot. Tv don't work and you only have 20 channels. No ice machine near me had to walk from one side of the property to the other. I just payed $100+ to stay at my baby mama crib. read more

Ok so a few people have said many bad things about this place. I disagree with most of it. I needed a place to stay for nine days while my home was being remodeled. I'll start with the front desk. Very pleasant and welcoming. Answered all questions and fulfilled all special requests such as extra bedding and towells etc... Next, the grounds. The outside of this place is very well kept. Everything was clean and in order. Even the pool and spa were heated. Finally, the room. The room was as good as can be expected. The only reason that I didn't give this place a full 5 stars was because of the limited channels on the T.V. I ultimately went and bought a video game console to help pass the time. Overall, I would recommend this place for anyone who doesn't watch T.V. read more