Part of working somewhere is the attitude and how you treat people that represents this place and…read morein this case they showed us why we will never becoming here again. I do not recommend coming here the staff at the front are the worst!! we came here for a wedding and they treated us so badly! And the food wasn't even that good, don't waste your money on this place. If I could give it a zero I would.

It was absolutely beautiful there! It was so amazing being able to watch the dolphins play from my…read morebalcony. Everyone was friendly there and there are so many fun activities to do in and near the resort. I watched a comedy show right next door which was hilarious! Definitely worth staying here!

Visited Feb. 13 - 20, 2023 There's a lot to like about Grand…read moreBahía Príncipe Tulum. I'm not really a fan of 'all inclusive', but we ended up here anyway and I'm glad I went. Overall, this is a really nice resort. There are a couple of negative points, but that's later. Despite it's size, any and all of the staff were very friendly and always willing to help with any situation or request. We did not get the room we signed up for (ocean view) but got a side view suite and a nice credit off the bill which satisfied us. (The ocean was in view, but mostly a tranquil 'jungle' courtyard with some really cool wildlife activity.) The suite had 2 full bathrooms, 2 TVs, 2 balconies, etc.) and was very clean and well maintained. I even felt comfortable walking on the tile floor with bare feet, never feeling grossed out. The bed and bedding was really very comfortable. (We like a firm bed and this (king) bed was just that. The sheets too were very fresh looking/feeling and offered a comfortable night's sleep. The food over all was good... very good even. It is an all inclusive, so most of the meals are in a large buffet halls, buffet style. (Obviously) A huge variety of all kinds of food was available at the buffet. Everything I tried was very good. You also get a choice of 3 ala-carte dinners at their restaurants (4 if you stay 10+ days) and the meals there were always beautifully presented. The 2 meals I posted here (shrimp and filet mignon) were really excellent. One other meal I got was less than 'yummy', but they tried to make it right. Wasn't happy, but you can't win them all. They do try to keep you entertained, with music, shows and free food, Zumba in the pool, volley ball in the main pool and on the beach, scuba or snorkeling diving and tours to the several Mayan ruins around the area. There are several pools (4, I think), the large main pool was always LOUD with music, not my favorite BUT my wife liked it... so we stayed. The other pools are more family oriented with mini water parks... but they are all kept very very clean. Let's see... what else...? Ah! The beach, the one big negative. Not a big beach and shallow, but the problem is the rocks. All I'm going to say is bring water shoes. You'll need them. As a side note... there's a market area about a 1/8 of a mile down the road, but beware. While there are some great deals we got scammed with some 'real/fake' jewelry, but PLEASE NOTE: that doesn't have anything to with the GBP Tulum resort itself.

I stayed at this resort from May 28 to June 2, and unfortunately our experience was very…read moredisappointing. One of the biggest issues was dining. Most restaurants required reservations, and despite having Privilege Club access, we still struggled to secure reservations. The buffet was essentially the only option for breakfast and lunch, and dinner if you didn't have a reservation for a restaurant. The food selection was repetitive from day to day. During our stay, both my boyfriend and I became seriously ill after eating at the resort. We experienced food poisoning, including severe stomach pain, vomiting and high fever, and later learned that other guests had also become sick. We notified the front desk as soon as we became ill, but no meaningful assistance was offered. Something as basic as a thermometer was not provided, and we were so sick that we could not leave our room. We ultimately had to rely on a friend in our group to purchase one for us as well as Gatorade. The following day, we met with the customer relations team to discuss what had happened and requested compensation for the two days we spent confined to our room due to illness. We were informed that no compensation would be provided. Thankfully our illness did not become more severe, but we were disappointed by what appeared to be a lack of concern for guest wellbeing and support during a medical situation. Room service was also extremely limited. The menu consisted primarily of items such as pizza, nachos, burgers, and other unhealthy options. After becoming ill, we were uncomfortable eating many of these foods and went multiple days with very limited food intake because there were few healthy options or soup available for room service. As a registered nurse, I was genuinely concerned about our health during this experience. Overall, this was not the vacation experience we expected, and based on our experience, I would not recommend staying at this resort.

I regret using Xelbor Transfer for airport transportation in Cancun. The pricing was shockingly…read morehigh compared to other services offering the same thing, and nothing about the experience justified the cost. Even worse was the customer service. The staff was rude, dismissive, and acted as if questions were an inconvenience. When you're paying premium prices, basic professionalism should be expected -- it wasn't delivered here. I would not use this company again and would strongly recommend looking elsewhere.

big scam! don't use. unreliable. took my money and left me…read morewithout a ride back from hotel to airport. They showed up an hour early and said i am here waiting. i said it's in an hour. i started hurrying, I texted them the whole time I am coming give me 15 mins. they left, they waited less than 10 minutes and they left. it was a horrible experience.