We needed a hotel that was reasonably priced, with decent reviews, and good location for a family of 6 (3 adults and 3 kids). I came across this hotel approx 2-3 weeks prior to arrival. It was decently priced so we went for it. I have nothing to compare it with in Venice since this was our first time. But I think it was pretty great for our family.
HOtel/Location- It is located a short walk from the famous St. Mark square. I wouldn't recommend walking from the St. Lucia train station. We did it and it took close to 40 mins (we did get lost) and I can't imagine doing it with luggage. The beautiful part is that the hotel has its own dock, so if you want to spring for a private taxi (approx 100 euros) from the train station, it will take you right to the hotel steps. It was approx 30-40mins via private taxi to airport (155 euros). IF you take the water taxi, it will drop you off a short walk with maybe 2-3 brideges to cross. The hotel is a tad old and outdated, but that is most of venice. You are located in a very high end shopping area (ie chanel, YSL, Burberry, and D&G. Not a lot of eateries near by, you have to walk approx 5-10 mins. There is a Gondola pickup stop right around the corner. The hotel itself has a historic charm to it. There is a small lobby area. There are 2 lifts. We never had to wait too long for them.
Rooms/Amenities- We ended up getting 2 rooms. the King room was a decent size with built in desk and chairs. There is a closet area and a decent size bathroom. The Quad room was like a mini suite. There were 2 twin beds in the main room. No chairs but a small coffee table. The other room had a queen bed. You can close a door to separate the two rooms. There was a good size bathroom with separate toilet and shower. The shower was a fantastic waterfall shower, but had no shower curtain or door. The beds were on the harder side, but ok. I wished they gave more than 1 pillow for the twin beds. The AC didn't seem to be working well. But weather was nice and we were able to open the windows. Not sure how it would be in the summer. There were some noises coming from outside but otherwise fairly quiet. There were ample plugs but no USB charging area. The wifi was fair throughout the property. There was a safe. If you wanted coffee, you take your mug and walk outside to a small coffee station area.
Service: Fantastic throughout. From being greeted at the dock to the fast check in, everything was great. Everyone was friendly including Giovanni at the concierge desk. He even arranged a free trip to Murano Island (glass blowers) that was fantastic. It was truly free with no obligation to buy. Probably one of our highlights of Venice. We loved the free breakfast each morning. Quite a nice spread, but bear in mind that it is the same spread each morning. Scramble eggs, bacon, and sausage were there. Bacon does run out around 9:30am. Loved the waffle bar. Service was great. It does get busy between 7-8am.
I also loved the fact that you have a fantastic restaurant in the hotel (see separate review).
All in all, a truly great stay at this hotel. I would recommend it for families. read more