Much more inviting and friendly than Löwen, but sans view. Elvis style waiter added élan. Sausage…read moresalad and Casimir Rice were standouts!

(3.75) ~ Good Overall Food & Service…read more MENU: ** Water(Valser) = (4) very good * Local Air-dried Beef & Smoked Sausages = (3.75) Good * Bread = (3.5) good SWISS ICE CREAM: ** Chocolate = (4) very good ** Banana = (4) very good * Plum = (3.5) good * Whipped Cream = (3.5) good

AMAZING view of the waterfalls, such good service cant even describe, the rooms are beautiful and…read moreclean, and the free, included breakfast was super. This hotel has a game room, outdoor seating space, a picnic room for you to cook/ refridgerate food, or just a nice pizza night with your friends. Also, free chocolat+ holunderblüte!

We really enjoyed staying at this hotel. So we booked one of their attic rooms and then panicked a…read morelittle because shortly before the trip they sent a warning email about the room.... Ha! It basically said the room was up a bunch of stairs and also has no air conditioning, but it was pretty much the only affordable option so we risked it. I really loved the attic room! The weather was perfect for staying there (cloudy, drizzly, cool.... Not so good for seeing the sites, but you know). The window overlooked the street, which was great. The beds were comfy. The shared bath and shower were tiny but you could see a waterfall out the small window... so cool! Also, the breakfast was huge and delicious. The property had lots of nice communal spaces and had tea and coffee available all day. I really liked staying here!

Room= clean with nice bathroom but the sheets on the bed were horrible. Duvet was very thick and…read moreheavy and room (entire hotel,actually) was very hot. We had our window open all night. Staff are friendly and knowledgeable,and willing to help. Very disappointed in the food for dinner but breakfast buffet was nice Good location. A Walking around town, I wish we had stayed at the much less touristy Hotel Goldy

Extremely disappointed with this hotel. Please stop advertising that it has AC. I paid extra to…read morefind a hotel that had AC. The room was hot the bathroom was like a sauna. I was told the AC only gets 5 degrees cooler than it is outside, so if you're staying here in the summer, good luck! Glad I only stayed one night. Plus the room is outdated. It's dusty which is why I didn't sit on the couches. Plus, the wall ceiling looked as if it was caving in. This was the upgraded room. I can't imagine the how the economy rooms look and feel. Staff was also rude. Only plus side is that it's close to the train station.

Here's a version that feels more direct, more personal, and less polished-for-brochure:…read more I stay in a lot of luxury hotels around the world. Asia, the Middle East, Europe, the US. Enough that I think I have a pretty good barometer for what is genuinely five-star and what is just marketed that way. Victoria Jungfrau in Interlaken is the real thing. What stood out wasn't one flashy moment. It was the consistency and attention to detail from every single member of staff I interacted with. That kind of alignment doesn't happen by accident. It reflects culture and leadership. There's something here that feels like old-school European excellence in hospitality. Service that is confident, calm, precise, and not overly theatrical. It feels intentional. Lara at reception was excellent. Professional, efficient, and warm without being overdone. Check-in was smooth and polished, but never stiff. Chantal at concierge was exceptional. She noticed me every time I walked into the hotel. Not occasionally. Every time. She remembered what she had arranged, followed up naturally, and clearly paid attention. That level of detail is rare, even at top-tier properties. It made a difference. I genuinely felt that she wanted my experience in Interlaken to be great, not just adequate. In a world where many luxury hotels rely on branding and design to carry the experience, Victoria Jungfrau delivers through people. That's harder to manufacture. And it shows.

Beautiful hotel in an amazing location. It was amazing to see the skydivers come into the open…read morefield day and we had absolutely incredible views

We stayed in this lovely hotel in Lauterbrunnen in early March. The rooms were charming and unique,…read moreso unlike the large chain hotels. It was clean and the bedding was SO comfortable! Our room had a good sized balcony with table and chair and absolutely breathtaking views of the mountains. The location is excellent, just a few minutes walk to the train station as well as the gondola to ride up the mountain. Also close to shopping at three coop store. Breakfast was included and was excellent. Coffee and tea available 24/7 in the lobby. Staff super helpful. Would definitely stay again!

Loved our stay at this property in Lauterbrunnen. Not sure how/why, but we ended up with the 007…read more(James Bond) suite. Smelled faintly of cigarette smoke (rooms are non-smoking, but they allow smoking on the balconies), but I just kept the window open and that helped. The room was clean and spacious with a beautiful view of the falls. Usually we don't like to eat at the hotels where we stay (unless we have to), but the restaurant here was top notch. Liked it so much we ate there 2 of the three nights we were in town. I had the deer both nights, absolutely scrumptious). Their pizzas seem popular, though we did not have one. Super conveniently located across the street from the train station and next to the cable car up to Murren and next to the Coop Grocery (easy to pick up snacks or a bottle of wine). Not for the faint of heart, though. Dragging our bags up the hill to the property was a job - thankfully we were up to it, but if you're booking keep your fitness level in mind (or maybe the hotel offers some sort of help? I didn't ask.) I would definitely recommend staying here. If ever back in Lauterbrunnen, I would stay again.

This hotel was top notch. I manage and operate a hotel in San Diego. This hotel was top quality,…read morequaint, modern, and had amazing service. Simon was incredible. He helped us with our travel plans and went above and beyond to make us feel comfortable. The food was great at breakfast and dinner. The rooms were clean and top quality. And, it is close to the train, bus and shops. If we come back, we will stay here. Highly recommended!

This place was amazing! The room was beautiful and spotless. Any food you order at the resteraunt…read morewas incredibly delicious. It was surprisingly quiet for the bell parades that were going on for 3 days and nights. The staff knew your name and what room you stayed in even if you have never seen them before. Also they let me check in early the day after christmas so major points to the cleaning crew for coming in early to make the room. Everything was perfect until I re-read my bill the night after checking out. The bed had broke in the middle of the night on the 27th and I didnt notice of course until I woke up. I immedietly let the staff know and they promply fixed it while I was out. When I checked out the man at the front desk was professional but not very friendly with me. I dont know if it was because I was an American, younger, a woman or a foreigner that he was so nice to the German gentleman in front of me but had a less friendlier attitude when I talked to him. I am now back a day later to talk about the 50% bed repair for 100 chf I have on my bill. I asked to speak to someone about the charge and was handed the concierge phone at the front desk. It is Simon the owner/manager that checked me out. I ask why I have to pay for a bed I did not break, he says the break is not common and that the cost is 200chf and he graciously already paid for half. I told him how it happened in the middle of the night and that I should not have to pay for bed maintenence. I was acused this time that I must have 'jumped on the bed, or 'made aggressive movements' or had 'rough lovemaking' in the bed because it broke near the head and it shouldnt do that. He also stated that roughly 6,000 people come through the hotel per year and that the beds are fine for them. Again I explain that all I did was sleep or sit on the bed and if I had broken it myself I would have said so and paid the repair bill in full but since that is not the case I would like that portion refunded. He did offer to give me a copy of the invoice so that my insurance can reimburse me which is proper and I am glad that he is kind to offer. However he still insisted that it was my fault and it was generous that he has already paid half of the repair bill. Since I have no way to prove that the bed was previously broken, well used or faulty it seems that I am the unlucky fool that has to pay for it. I left that hotel in near tears feeling like I was branded a lier and unreasonable. The entire conversation I was calm and polite but in the end I felt like he did not care. For a Michelin hotel to treat their customers like that is unthinkable. Everything was perfect until that point.

I stayed in this hotel for 3 nights this winter, together with my work team. We had our group…read moreretreat here. Schweitzerhof is located right next to the train station in Engelberg, which makes it a very convenient destination for tourists. Across the street from it there are couple of bars and restaurants, as well as a Mammut sports and rental centre. The rooms are spacious, clean and very nice. The bathroom was also big and quite modern. The staff at the reception was polite and helpful: in the last day they let us use their lobby for many hours (we were a large group, so we were literally taking up all the space in their lobby) and even served us some fruits. Very important to mention is that the food we had at their restaurant was great: not only very tasty, but also attractively arranged on the plate. And they have a separate Cheese room, where they only serve fondue and raclette in a traditional atmosphere. You cannot leave Engelberg without having the traditional fondue pot and that's one of the nicest and well priced places to have it! For the hotel however, be prepared to empty your pockets, as you can easily spend around 200 chf/night. But it's worth pampering / being pampered every once in a while, isn't it? :)

Historical building and more than adequately sized rooms. This hotel is centrally located within…read morewalking distance of old town, new town, and all sights in Lucerne. The buffet breakfast at the pavilion was above average, with a nice selection of local meats, cheeses, fresh juices, homemade breads and even sparkling wine. I can't speak to other meals at the hotel since we dined out for other meals and only spent two days there. Our primary complaint was that the room wasn't available for the early checkin, despite pre-requesting same through virtuoso. When we planned our trip we were unaware that we would be visiting during carnal all, and nothing could have prepared us for the craziness! It was like Mardi Gras on speed, with insane costumes and people of all ages singing, dancing, playing music, eating and drinking in the streets. There as even a party on Saturday night in the lobby, lobby bar, and ballroom of the hotel that went until 4 am. What a blast!!

We loved our stay at hotel de gruyères! Phenomenal location, comfortable and cozy rooms, very…read morefriendly staff, and great restaurant! Not only was our room cozy, but the view was incredible! Looking out to rolling hills, cows, deer, biplanes, and the storybook-like views you can only find in Switzerland is incredible. And the bed was comfortable. You cannot beat the location. Nestled at the entrance to the medieval city, staying here allows you to both easily walk anywhere in the city and park your car in their lot right by your rooms. No lugging your briefcase over cobblestones to get to your hotel in the medieval city, and no driving to get to the medieval city. And you aren't sacrificing any beautiful architecture staying here - it's a great building. The restaurant is so good! We had a lot of fun with the raclette, and the ice cream and meringue dessert was huge but super fun. If I ever came back to Gruyeres, I would definitely stay here again. We had a great time!

We had three lovely experiences at this restaurant during our four night stay in Gruyeres. We left…read moreevery meal noting the great customer service and how lovely the atmosphere was. Note that all menus in Gruyeres are extremely identical so good customer service is a great way to set them apart. During our three visits we tried a variety of wines, Cafe Vienna, the beef broth soup, fondue, raclette, meringue and double cream, liqueur soaked cherries with ice cream and double cream and the salad. One dish that set this eatery apart was their version of the Brazilian pan de queso with gruyere stuffed in the center (perfection!). You'll notice that this restaurant takes over two buildings across the street from one another with patio seating as well as indoor (two levels). We really appreciated that they allowed us to share the one serving size of both the fondue and raclette (ordering two portions is not only too much food but pricey as well).