You HAVE to come to Ahau. The watermelon margarita, Mojito, are really really good. The food?…read moreMmm-mmm delicious. Great music great service. Sergio and his colleagues are very courteous and professional. The music was chill. Excellent vibes. Had to come back and amend the post for we returned to try their breakfast. Sergio remembered our names and sat us right away. We tried the pancake plate which came with a side of ice cream. Tasted very natural and coconut flavored. Mind you I don't eat ice cream. This one is a must try. I got huevos rancheros and my wife got huevos con papas. Our party also got the enchiladas breakfast. Everyone really enjoyed their meal. Check out the pics.

My husband and I came yesterday to the beach at Ahau Tulum. the service (CARLOS) was…read moreoutstanding!!!!! we first thought the place was a bit pricey, however we didn't realize how amazing of a time we would have. Again, SERVICE was like no other. We spent the most lazy, amazing day, being served by a WONDERFUL waiter, the drinks were delicious, the food well crafted and the view of the beach like no other. the beach is clean, the atmosphere peaceful and the beach chairs and bed so comfortable. Today, we are back for DAY TWO! Carlos is our server again. This place is a hidden jewel in Tulum. We are planning on spending a few days in this beautiful place next time we are in Tulum.

This boutique hotel was amazing. Great location right on the beach. The rooms were bright and clean…read moreand you felt like you were in a world of your own. I love that you had your own daybed right on the beach. The staff was so helpful and accommodating. The restaurants were great. The spa was great. Definitely worth it to get a massage or hydrotherapy. Hopefully will be back someday.

The service is unmatched. Everyone so kind & attentive. Hotel is clean, beautiful & really…read morepeaceful. Wonderful experience!

Service - we were greeted with a mini bevvies & someone even came with a wheelbarrow to bring our…read moreluggage to our rooms. everyone in the wellness center was extremely friendly and helpful. we had a few instances at the restaurants where people did not come over to seat us or take our orders and we had to flag someone down. not sure if that was because we went during off season. overall - very friendly & helpful. ambiance - the check-in area is outdoors with a cute lounge area. you walk down a sandy path towards the bungalows/units. you def feel like you are in the jungle with all of the plants & creatures (geckos, birds, iguanas, bugs). the different restaurants have different vibes. rooms - we opted for the bungalow **NOT THE SAME AS A STANDARD ROOM* which was basically a tent w/ an outdoor bathroom. meaning yes - you are going to be shitting & showering with the creatures. and everyone will be able to hear you! i thought it was going to be cute, but i got over that very fast & wished we got gotten either a standard room or upgraded to a bathroom that was indoors. it was kind of cool to shower next to a palm tree, but not so cool to have to pee with the possibility of a gecko falling onto your head. we did have AC though which was essential! activities - * cacao ceremony: beautiful ceremony. made me think of chocolate in a different way. held on-site and in the yoga shala. * yoga (2 different sessions): we tried to do the off-site yoga and we did not sign up early enough so we got turned away! so we did yoga on-site (again at the yoga shala). exercise has not been a focus of mine so it was TOUGH! but there were different levels and classes available. i appreciated both even if i struggled. *ice bath (private): i loved this. we did breath work beforehand. then we each got into the bath for 3 mins. our instructor was great. also held at the yoga shala on-site. food - 2 restaurants on-site. macondo was only open the first night we were there. which i was very sad about because they had the best hummus & pita. they also had a DJ so the place was insanely packed. very chill atmosphere with the couches. the other resto option was la popular which was on the beach. we had most of our meals here which was nice to be ON THE BEACH. but beware of creatures - birds stealing food & shitting on you. & iguanas crawling under the tables. ceviche from here was *chefs kiss* who would have thought grapes and shrimp went well together. !! TIP !! Bring bug spray or some bug repellant. we got eaten up. by the end of the trip i prob had over 50 bug bites all over. very very rough!

We needed a quick escape and decided to come to Tulum for a few days…read more We saw a few YouTube videos on Nomade and thought it looked beautiful so decided to stay here. First, let me just say that taxis and parking in tulum are insane. Despite this being a high end resort there is no shuttle for guests and no parking. So you're beholden to leveraging their bikes which you can rent for free between 12-5 daily or the ridiculous taxis waiting outside the entrance. If you do choose to rent a car, parking is street only and this seems ridiculous for a resort. I will note on their website they say they have parking but when we reached out directly to the hotel to inquire about parking (because we were considering renting a car) they explicitly told us it was street parking only. Ok, since we are on the negatives I'll continue by noting that check in isn't until 4pm daily so an early arrival means you can hang out in the public areas but just be aware of that when you dress for an early arrival. The other negatives, our beach access suite (the second most expensive room/suite available) did have its own pool and outdoor seating area but this area only got early morning sun. This made the area not very enjoyable to use for the majority of the day because it was fully enclosed/shaded and the "lounge area" was a couch so not ideal for lounging. Additionally, we saw a few crawly uninvited guests in our room. Ants in our toilet room and then a rather large cockroach on our sink/vanity area. With the indoor/outdoor nature vibe of this resort these guests I'm sure are a common nuisance but definitely not what you'd expect for $1000/night. The area of the resort is very intricate and maze like and while this weaving of the jungle/beach is a vibe it for sure it is not accessible to anyone with mobility issues. One of the main dining areas also offered primarily low/backless seating so again, not the best for comfort or accessibility. We also had power outages our last night - this definitely made the room pretty humid and difficult to sleep in (but the storm was great to listen to and watch). For a place like this and a per night rate as high as they charge, they should have dependable generators. Also, not necessarily a negative but important to note, there are no TVs in any of the rooms, so bring a few great books and indulge in the activities and conversations with your fellow guests. The resort does have great beach accessibility with plenty of loungers for guests. But the area also had a LOT of people walking around during the day selling various items. This definitely made it feel less like a private beach and more just like a public one which was again, disappointing. The last negative I will give for this place is we did meet up with friends who live in Tulum and who came over to join us for a lounge-y day and despite again, having one of the most expensive per night suites they did try to charge us for their "day passes". Thankfully, they said they'd make an exception which honestly, shouldn't even be a discussion given the room cost and the fact that we ordered food and drink throughout the day and had it charged to the room. So now for some highlights - as the YouTube and instareel highlights will showcase the resort itself is very "vibey". The suite we stayed in was nicely appointed and did have lots of big spacious windows providing great sea views and sounds. The bed was very comfy and big - plus the room came with a separate large seating lounge area. The pool and water feature was beautiful but again because it was shaded for the majority of the day the water remained pretty crisp. Another positive is there are daily activities you can sign up for and experience - including various yoga, sound bathing, and a really cool bonfire and stargazing. The main eating area also had live DJs and music on the nights we stayed and that was great to have available. The food was really tasty albeit very tourist priced. We enjoyed snacks on the beach (the tuna tartar and guacamole were both super fresh and delicious) and dinner at Mercado the first night (taboule salad and a great Mediterranean take on a taco). Both of these dishes were tasty and big enough to share. Our booking did include a daily breakfast but ordering more than one coffee resulted in a charge and that seems pretty petty when the cost per night is over $1000usd. It's also important to note that if you have an early check out, and pay for the breakfast, your option on your departure date is a sad boxed "lunch". This again, is wildly unacceptable for the cost. Guests leaving early should be able to place a breakfast order to go the night before their departure and not just be given a sad, tasteless boxed option. All in all, it was a great getaway for us because we were able to switch off but we'd not recommend this as a place that's worth its nightly rate. If we come back to Tulum we will for sure look for different accommodations.

Be Tulum is a beautiful property on the surface, but the guest experience is a constant struggle…read moreagainst failing infrastructure. We dealt with a non-functional HVAC system (requiring us to empty a dehumidifier every three hours), inconsistent hot water, loose door handles, and a broken safe. The most disappointing part was management's response. While we raised these issues repeatedly, the 'fixes' were either temporary patches or entirely ignored. It is exhausting to spend a luxury vacation acting as your own maintenance coordinator because the hotel fails to address basic room functionality.

This part of Tulum is beautiful, but the hotel does not live up to its luxury marketing and makes…read moremoney by scamming you. We were charged $150 for "minibar" items like small nuts and lotion that were left around the room, despite the worker telling us that only items in the fridge were part of the minibar. They make it seem like basic items are included with the (already expensive) room, and then turn around to charge you exorbitant prices. Certain items are included (the incense around the room and in the bathroom) while others are NOT (the incense on the table), with no clear indications of what is an additional cost. And certainly no price list for the items (which makes sense, since they charged us nearly $50 for a tube of aloe). Aside from profiting off of this miscommunication rather than correcting the issue, the service and basic amenities of the hotel also did not live up to expectations. The room's safe was inoperable and required a technician to come fix it. The de-humidifier was out of maintenance and beeped all night the first day, keeping us up all night. They forgot to include a hairdryer with the room, and then forgot again to bring us one after we called them about it. These issues should not have happened in the first place, and response time to fix them was unacceptable. I would recommend staying in one of the many other beautiful hotels in the hotel zone, not this one.

Pure magic! We stayed for a week in February and it's technically the off-season which meant fewer…read morepeople, a wide-open beach, and perfect weather. Everything felt calm, spacious, and unhurried. We booked the Sea View Ground Floor Suite with Plunge Pool and it was gorgeous. The room had a king bed, two twin pullouts, a small dining table, and a bright, spa-like bathroom with 2 rain showers, dual sinks, and a separate toilet room. The private deck and plunge pool faced the ocean and beach with an unobstructed sunrise view. If we wanted it heated like a hot tub, we'd message the concierge on WhatsApp and they'd turn it on almost instantly. Service was thoughtful and seamless. Check-in was easy, communication was clear, and every night we received pastries and a thermos of tea in different flavors like lemongrass and hibiscus as a surprise treat. On arrival, the adults were welcomed with margaritas and our kids with pineapple juice. Housekeeping was meticulous, right down to straightening our shoes. Beach towels and cover ups were in the room and beachside food and drink service made it easy to spend all day by the ocean. The hotel is small (about 49 rooms) so the beach never felt crowded and there was always space to relax without competing for loungers. We were traveling with family (both of my brothers and their families), and the staff made a real effort to place rooms near each other, which made the experience even more special. Luxurious, relaxed, and genuinely welcoming. NOTES/TIPS: **Book early if you want a specific room type. We booked about four months out and availability was already limited. **They're strict about room occupancy limits. If you have more than 4 in your family, a second room is required. **If you don't want to rent a car or get a taxi, the hotel can arrange round-trip airport transportation for $400 plus tip. **Checkout is at noon. Staff will check the room for any left-behind items and the front desk can hold your luggage if you want to stay and enjoy the property longer.

Le Zebra became my home away from home, I could not recommend this beautiful luxury boutique hotel…read moremore! I had the most amazing time here being made felt at home by all the staff. Juan Carlos, Gerdaline, Mario and all the other staff took ultimate care of me not missing a beat. The staff here truly made me feel like family & they honestly became family, Le Zebra will forever be my go to place in Tulum! I highly recommend you treat yourself to this beautiful experience! It is located right on the beach & walking distance to so much, food is amazing, they offer so many extra activities you can get involved in if you would like. Don't miss out on this gem!!!

Absolutely amazing! Amazing staff! Amazing service. Food was delicious! I can't say enough of this…read moreplace. I normally don't like " boutique" type resorts but this one was on point! Highly recommend the suite with the ocean view. Worth every penny! They have "nest" type tables on top of the resort. You can order food from there, drinks, hookah.

Visiting this restaurant even once is definitely an unforgettable experience, because the place is…read morebuilt and designed in a very unique and beautiful way. It gives the impression that the entire restaurant is elevated among the trees. Up on the second floor, you'll find the main dining area, plus a bar, a DJ booth, and a space for dancing. If you go higher, there's a level with private little booths for dining, and it truly feels like you're sitting in a tree. I've visited this restaurant twice for dinner, and both times it was aesthetic heaven - the atmosphere was truly fantastic! Unfortunately, I can't say the same for the food quality. Most of the dishes my partner and I tried were just okay. Honestly, there wasn't a single dish I'd call delicious. The menu isn't very big, but it does have a few interesting options. On our last visit, we decided to share several appetizers: Naan Bread, Guacamole, Crab Croquette, Fish and Chips, Tuna Cakes. From all that, we only really liked and enjoyed the fish and chips and the crab croquette. The rest wasn't good - especially the naan bread, which was hard and flavorless. The tuna cakes were very dry and tasteless as well. From my first visit, I also remember the food tasting just okay. I did try the Grilled Octopus, which I liked, but definitely didn't love. To make matters worse, the prices on the menu are quite high. The food quality doesn't match the prices at all. Even the drinks, including soft drinks, are overpriced. For example, when I ordered a mocktail, they brought me a glass that was half-filled with ice; and the drink cost 300 Mexican pesos (U.S. $16). Crazy! Another negative point is the extremely loud music on the main second floor. It's impossible to have a conversation if you sit in the middle of that level. However, if you go to the separate area across the little bridge, the music is a bit quieter, but still louder than it should be for a relaxing dinner. The first time I visited, I got a table on the uppermost level, and the noise level was much better up there. I definitely preferred that upper area. On a positive note, I want to mention the sweet staff - the hostess and waiters were always extremely nice to me. But both times I visited, the waiters didn't check on us much during the meal. Also, if the restaurant is busy, food preparation can be very slow; we waited more than 40 minutes for our order. To sum up: I do recommend visiting this place, but more as a visual and artistic experience, not for the food. Go for the atmosphere, enjoy a drink and a tasty appetizer like the fish and chips or crab croquette, but plan to have your main meal elsewhere if you're looking for truly delicious food.

This is the only reason we keep coming back to Tulum ! Despite Tulum is changing :(! this place…read moreremains zen, clean , friendly , professional and most important fair in their prices not mentioned the excellent hospitality and healthy food. (Frescos restaurant the best ) love the ppl working here all of them . Until next time. Los voy a extrañar

I've never stayed anywhere as amazing as Cabanas! The moment we walked in we were welcomed with the…read moremost friendly staff. They helped us with EVERYTHING from cabs to recommendations and scheduling. You communicate via WhatsApp and they are super quick to respond. The food and frescos and Ziggys is so good. We did not have one bad meal. The spa was also amazing. We did a couples massage with hydrotherapy.. could not recommend it enough. The most friendly people, the most beautiful hotel. They went above and beyond. You will not regret booking your trip here.

We loooved sunset here! We wandered in around 6pm our first night with no idea what we were walking…read moreinto, paid the entrance fee (a little hesitant, not gonna lie.. but it comes with a drink and honestly, worth it), and followed the hostess up and up into this treetop deck with a 360 view of the ocean and the jungle. Tables, nests, netting with pillows to lie back on, a live DJ setting the mood. We were some of the first people there, and within an hour it was packed for the sunset, which was just unreal. We stayed well past dark. The architecture alone is worth the trip.. there is this wild underground-but-above-ground tunnel situation you really just have to see for yourself. I didn't make it to the restaurant (Kin Toh) this time, but it is at the top of my list for the next trip. Tip: get there early for the best seats.

I spent weeks organizing a surprise proposal for friends here. On October 9, I went ahead of time…read moreto check out the space... we had a reservation for the next night at both the nest and DSJ rooftop bar. When I got to the entrance, the woman working there (Joanna) was unbelievably rude. I explained that we already had reservations and just needed five minutes to see where to set up the surprise. She flat-out refused and said I'd have to pay 8,000 pesos just to look. I asked for a manager, but she said the manager agreed I couldn't go up. She said the place is like the pictures online and I could decide from that. After 30 minutes of back-and-forth, she finally let me in -- and I was in and out in under 3 minutes. Thankfully, Juno upstairs was wonderful and actually helpful (the only positive part of this whole story). Fast-forward to the night of the proposal: Joanna, who knew it was supposed to be a surprise, asked in front of everyone, "Is this for the engagement party?" -- completely ruining it. Her apology didn't even sound genuine. The service after that was awful. We asked for the ahumador contra mosquitos they use at the tables, and no one brought it until we asked again and they brought it as we were closing out. The wait staff basically disappeared once they realized we weren't ordering food. We still met the minimum spend and even bought bottles, but it was the worst "special occasion" experience I've ever had. The place is gorgeous in photos -- but don't let that fool you. Between rude staff, bad energy, and zero hospitality, it's just not worth it.

Great oasis in the heart of tulum beach. Everything is walking distance which is helpful because…read morecabs are expensive in the area as well. It is on the pricey side but the service is excellent and the rooms are kept very clean too. It's ocean front and the room itself inside is really nice too. The beach club is nice but one thing to note is that the service can be slow since there are only a few people working. Overall, I loved my experience at Alaya and recommend to anyone that wants a paradise like stay in Tulum. For the beach club food, I tried the shrimp aguachile and the chicken tacos and the aguachile was excellent. The tacos were pretty good. For dinner food I tried the chicken tortilla soup, empanadas, surf and turf and lava cake and all were really good. For breakfast food I tried the pancakes and the alaya eggs which were delicious. I loved the daily coffee delivery to our rooms!

a bunch of scammers... What a horrible experience!…read more At around 1 pm we decided to grab some drinks and join their 'beach bar'. The waiter who initially sounded nice informed us that if we wanted to stay we need to pay $100per person. We refuse since it was already late and we weren't planning to stay for long and he supposedly helped is to convince his 'boss' and soon we found out the following: - bottle of 250ml water $7usd - beer sol $14 usd -mojito $20 usd -margarita $20 usd -tip forcefully included at 20% ... and we had three rounds which almost brought us to $300 usd. This is while we were being under strict visual surveillance and 20 of staff dressed in disturbing military uniforms talking on their ear pieces all the time and solders with machine guns patrolling every sexons hour. Tasteless!!

What an awesome way to watch the sunset and have the fish cooked that we caught ourselves…read more Absolutely the spot to go to after deep sea fishing with Mexidivers. They only charged us $250 per plate (tacos, ceviche and grilled fish) for cooking up a delicious plate of fish. Drinks were great too because it was happy hour.

We loved our stay at Zamas. It was the perfect get away for peace and relaxation. A lovely bungalow…read moresteps away from the ocean. The staff was incredible and helpful. The restaurant was excellent and frankly, if you want quiet and beauty, you don't need to leave the premises. We want to go back here someday!