This place is so chill. We arrived here two days ago, and the hotel is Muy Bonita. The hotel has 25…read morerooms. The staff are really cool. The place kept up really nice. And the beach bar has a great breakfast every morning. Check out the menu online. Breakfast is included. We're chilling here, now having a ceviche and a couple of Service 's. The water is flat. If you're looking for a laid-back vacation, try it.

Location location. The room is okay, nothing to write home about there. However, my rating for the…read morestaff and the location. This place is about a 10 minutes walk from the ferry. The reception was great, explained everything and escort us to our room. The staff work constantly to maintain the beautiful beach front. I am writing this as I lay on the beach overlooking the water. The room is average, typical beach resort feel. However it is spacious. It's comfortable enough but we know we won't be spending too much time indoor so it was nice perfect for us.

Isla Holbox far exceeded expectations for me! I wanted to simply "Beach" and boy did I get that and…read moreso much more! While you do have to endure a trek to get there, it is in my opinion very worth it. I stayed at an Airbnb and was happy to explore a new beach club everyday! All of the beach clubs I beached at included a shaded beach chair, you do pay for towel rentals at most places approx. $100MXN & is usually not included in the $600MXN fee for using the beach club. However food and drinks do count towards meeting your usage fee. The food - especially the aguachiles & ceviche at all of these beach clubs were amongst the best I've ever had. I highly recommend this place for solo travelers, families, and couples! There's definitely something for everyone!

A beach lovers paradise. Holbox offers crystal clear waters, pink flamingos and white sands. Free…read moreof all the hustle and bustle of the widely traveled Riviera Maya, Holbox is less traveled and just as beautiful. Prices are a bit higher here, but to be expected because of its remoteness. Sands are super white, but not powdery so building that sand sculpture may be challenging. Mosquitos a serious nuisance at dusk.

My spouse and I had an absolutely wonderful stay at Live Aqua. The property is stunning, the staff…read morewas exceptionally attentive, and the food was delicious. The spa was fantastic, offering step-by-step guidance through the dry sauna, steam room, and both warm and cool pools-such a relaxing and rejuvenating experience. The hotel sits right on the beach with breathtaking views and features several pools, including one with a fun swim-up bar. Dining options were excellent, with several restaurants to choose from, including Mediterranean, Mexican, buffet, Asian, sushi, steakhouse, and American cuisine. Our room was fantastic, with a rainfall shower, comfortable beds, prompt housekeeping, 24-hour room service, and turn-down service. We also enjoyed live entertainment and a night club on the property, yet it remained wonderfully quiet when we wanted to relax. We loved the aromatherapy --it was such a thoughtful touch. The location is very convenient: close to a pharmacy, just across the street from a shopping mall with a mix of upscale and casual dining and shops, and only 10-15 minutes from Cancun's vibrant club zone. We couldn't have asked for a better experience.

3 stars for overall experience. 5 stars for the staff. 1 star for the spa…read moreThis is a small, all inclusive resort in the hotel zone. It's across the street from a shopping mall. This is not a party resort. When we were there, there was a karaoke night and a DJ in one of their lounges, but it was never crowded and the events ended early or people just left early. The 1st room we stayed in was HORRIBLE! We couldn't sleep. There was a loud rumbling sound coming from the huge air conditioning units right outside balcony. Ear plugs did not help. We talked to 3 other people also complaining about the noise from their rooms also. We were so thankful to Eileen/Aileen at the front desk for moving us. She let us view 3 rooms that were available. We went from a partial ocean view room with a king bed on the 2nd floor to a garden view (actually just the alley with trees) with 2 queen beds on the 1st floor. There was no noise whatsoever! Yaaaay! The person booking excursions could be more friendly. He seemed uninterested and looked bored. Whenever we saw him speaking to other guests, he really looked bored or tired. ONE STAR for the spa. We arrived 15 minutes early for a couples massage. My husband was led to the men's side and I was taken to the women's side. The young lady leading the way, paused at the locker room but led me directly to the quiet room. I was fully dressed and had all my belongings with me. Everyone else was in robes. Why wasn't I given a locker to store my things and a robe to change into??? I was so upset and felt so out of place. When my husband met me in the quiet room he was as confused as I was as to why I was still fully dressed. We were led to the massage room and I asked AGAIN about changing into a robe and storing my things. One of the masseuses said I didn't need to. WTF? So I undressed and piled my clothes onto an ottoman. I could not relax. The music was too loud and inappropriate. Why are you playing music with someone singing loudly? When it was over, it took me a while to calm down. We paid for shit service?! We came back and spoke to Jessica at the desk. She was also confused and concerned about the whole lock and robe ordeal. She offered a discounted spa treatment the next day but we were leaving. I wouldn't have taken it anyway. Overall, the staff was AMAZING! Please recognize them! They worked really hard to make our stay enjoyable. Get to know the staff and tip them well. Thank you to Jose at Egos who made sure our hands always had a drink in them; Carlos at Varenna for the house special cocktails; Miguel who took care of us while we relaxed on the beachside cabana. He was so attentive, personable and funny. Alejandro at the poolside bar made us laugh, Israel at Azur for the honest feedback when we had questions about the dinner menu, and Cesar at Hidden Garden who helped us figure out what was what in the darkness of the dining area. One that note, why is it so dark at Hidden Garden during the dinner service? We had to use the flashlights on our phones to read the menu and see our food. Fernando at the Siete breakfast buffet was awesome! We watched him smoothly take care of so many tables. We never felt neglected despite all the tables and people he was tending to. Lulu (Lou Lou?) is AMAZING, FUNNY and ENTERTAINING! We were lost the 1st night we arrived. He stopped what he was doing to personally escorted us to Azur in the darkness, around all the pools. We ran into him several times during our stay. He always made sure we were ok and having a good time. His energy is unmatched! Thank you to Omar, from the Concierge desk. He welcomed us when we arrived and gave us so much information about the resort. It seemed like he works everywhere. We saw him at different places in the resort. Maryam from the Concierge Desk! She was an angel. She really listened to all of our concerns. She was so friendly and funny. Even when our stay was over and we were waiting for our ride, she offered drinks and food to take with us to the airport. She definitely put a smile back on my face.

We were staying at nearby TRS but walked over here several times for drinks and to shop in the gift…read morestore which is by far the largest of all four of the attached resorts at this complex. The gift shop has all items that you might want or need. They had a large selection of handmade glass plates (expensive) and some glass figures as keepsakes. They sell medicines and snacks also. The grounds are nice and the lobby and dining is all walkable and easy to navigate. This is probably the least fancy of the four but we liked it. *Note - we did not stay here - my review is based upon ambiance of the lobby and shopping as well as the beautiful walkable grounds with the ponds and walkways around the pool and to the beach.

Bad service! If you don't have dollars hanging out somewhere visible, these people will not be…read morecourteous or hospitable at all. My question to the staff- if I am at an all inclusive hotel, the rooms are basic and so is the food ...I am paying a large amount of money for the service I am getting , so if I don't tip at every step, every cup of water , every coffee, every hello- I should be still getting a the hospitality that is aldready included in the price.

We had a great stay at Grand Palladium White Sands. One of the highlights for me was the gym. It…read morewas well equipped, clean, and one of the best resort gyms I've used. I also really liked that guests can use the pools at the other two resorts, including Colonial. It gave us more options and made the resort feel even bigger. A couple of things could be improved. I wish breakfast and lunch hours were longer, especially since the restaurants are spread out across different areas of the resort. It can take time to get from one to another, so extended hours would make dining much more convenient. The other issue was the shower in our room, 5633. The hot water never got hot, and the shower was consistently freezing, which was disappointing. Despite those issues, we had an enjoyable stay and appreciated the amenities and the ability to explore the neighboring resorts!

We are here now at grand palladium so far the resort is beautiful and food is amazing…read moreMr Leo (LEOVIGILDO) has been Excellent Also Ms Fatima and Ms Maria are excellent severs as well,wonderful accommodations by him. He helped us to maneuver the resort and give us recommendations. My only complaint are the pools. For little kids it could be a challenge since they are deep. It states that pool is 5.3 in however it's more like 5.9 5.10 . It's a huge difference.

We had an absolutely wonderful stay in the Palafitos at El Dorado Maroma, a beautiful resort…read morelocated near Playa del Carmen and only about 30-45 minutes from Cancun International Airport. The overwater rooms in the Palafitos are truly phenomenal--spacious, luxurious, and everything you could dream of for a perfect getaway. The atmosphere in the Palafitos area is something special. It's quieter and more private than the rest of the resort, with a calm, exclusive feel that makes it easy to truly relax and disconnect. The overwater setting, gentle lagoon views, and overall sense of seclusion create a peaceful, almost intimate environment that felt like our own little escape. Our butlers, Alberto and William, were exceptional. They anticipated our every need and went above and beyond in ways we didn't even realize we needed. Eliseo was an outstanding waiter at the Palafitos restaurant and made every meal feel special. We mostly stayed within this quieter Palafitos area, but whenever we explored the rest of the property we thoroughly enjoyed the beautiful grounds and found every staff member we encountered to be kind and welcoming. A special mention goes to the bartenders at the Swing Bar who worked the 3 p.m.-close shift--they were fantastic and really elevated the experience. If you feel like leaving the resort for a bit, Playa del Carmen is nearby and offers a great selection of shopping. This resort and its people made our trip unforgettable.

This place is NOT LGBTQ friendly. My friend was called a slur by a HOTEL EMPLOYEE. He was filming…read morethe sunset and was able to capture the employee saying it to him on camera. When my friend confronted him and asked if it was him in the video, he agreed but then denied he called him a slur. The hotel only gave my friend half off his massage and transportation to the hotel. For the amount of money we spent at this place, this is RIDICULOUS. The managers and employees are all complicit and allow this horrible behavior to happen. They are extremely unprofessional and the massage therapists also offer happy endings in their services, saying they work off of commission. Este lugar NO es amigable con la comunidad LGBTQ+. Un empleado del hotel insultó a mi amigo con un término despectivo. Mi amigo estaba filmando la puesta de sol y logró grabar al empleado diciéndole el insulto. Cuando mi amigo lo confrontó y le preguntó si era él quien aparecía en el video, lo admitió, pero luego negó haberlo insultado. El hotel solo le ofreció a mi amigo un 50% de descuento en su masaje y el transporte al hotel. Por la cantidad de dinero que gastamos en este lugar, esto es RIDÍCULO. Los gerentes y empleados son cómplices y permiten que ocurra este comportamiento horrible. Son extremadamente poco profesionales y las masajistas también ofrecen servicios sexuales, diciendo que trabajan a comisión.

Our stay at Boutique Hotel Mawimbi has been amazing! The…read morebest location in Holbox, close to restaurants, bars, central plaza, Mercado Municipal, etc, etc. From the moment you talk to Marcia, the receptionist, she makes you feel welcome and special. She personally took us to our beautiful room, introduced us to the other staff members and showed us around the beach front area. During the course of our stay we have met the owner, Ornella, the waiters Salvador, Moises, Amber, Facundo, Sofia, other members of the front desk Sandra, Zelet, other team members Anita, Fernanda they have extraordinarily reached the highest marks of costumer service and relations with the guests. The food at the restaurant is fabulous and authentic, the cocktails well portioned and very flavorful as well. I highly recommend this business, we are having a wonderful time.

A special hotelito of only 11 rooms right on the beach and on the edge of town. We walked past…read moreother hotels and couldn't be happier that we found Mawimbi. The grounds are impeccable, the room (Calibri) was immaculately clean. The staff in the restaurant is extremely friendly and professional and their Covid protocol is excellent. Breakfast is included in the rate and is healthy and hearty. We also ate an excellent dinner in Barquito, the hotel's restaurant on the beach. It was convenient to charge everything to the room and the menu variety and fresh ingredients could have one eat every meal onsite. The vegetation, decor and attention to detail like raked sand makes this a special, friendly and relaxing place to stay. Please book at Hotel Mawimbi, the pandemic has taken a toll on Isla Holbox and this is a great hotel to relax and feel safe.

If you are looking for a laid back place to vacation, this is your place. If you are looking for a…read moreparty scene this is not your place. We enjoyed the fact that it was so laid back, but with that being said we had wished that the bars around the pool stayed open past 5 pm and that they opened before 10 am. We love some mimosas and bloody Mary's in the morning, but unless you go to the restaurants for breakfast you are out of luck. The food was good, and the only complaints was that the pizza place is over where the kids play that is pretty far away from where we were and there were no pool side burger or taco places. They occasionally had a pop up that you could get food but it was specifically between 1-3. Don't get me wrong the pizza was great we just were not going to walk that far to wait an hour to get our pizza. Drinks were great and entertainment was good as well. We were there with the friends that were members, but after seeing the difficulties they were having we definitely will not be joining.

Its Friday 10/24/25 and we just got a update that our United Airlines flight is canceled due to…read moreSTAGE 4 Hurricane Melisa. Jennie the manager of booking is not issuing a refund as its "still safe to travel", we have a 3 month old whos coming as well. Ive never seen a hotel be so Greedy and give no refund or offer a change of date with such a sever event. Just a heads up the staff and particularly management at this place is not just unjust but its cruel making us pay for a 5 day stay WITHOUT even being able to get to the island in general. Id stay somewhere else where they care about their guests.

I've stayed at three other Excellence properties and have always had wonderful experiences, which…read moremade my recent stay at Excellence Riviera Cancun last month all the more shocking. This was, without exaggeration, the worst resort experience I've ever had. Food Quality and Temperature Issues The dining situation was consistently problematic across multiple venues. At the buffet, which operated on a made-to-order system (a concept I appreciate in theory), the execution was severely lacking. Proteins would arrive hot, but sides and sauces were inexplicably cold. The wait times were extraordinarily long, defeating the purpose of the buffet concept entirely. Basmati restaurant had similar issues--the naan bread was served cold. At Flavor Market, the food was not only cold but poorly prepared, with rice so hard it was inedible. The overall quality was simply unacceptable for a resort of this caliber. Drinks Most cocktails and drinks were subpar, which was disappointing given the all-inclusive nature of the property. Service Deficiencies The service speed was painfully slow throughout the resort. As a solo traveler, I noticed a clear pattern: couples received prompt, attentive service while I was frequently overlooked. I waited 26 minutes at one point just for someone to take my drink order poolside. This happened repeatedly at the bar, restaurants, pool area, and beach--being passed over or forgotten became the norm rather than the exception. Spa Experience The spa was particularly disappointing. My milk mousse bath, advertised as 25 minutes, lasted approximately 9 minutes. For the premium price point, this felt like a blatant misrepresentation of services. Arrival Issues The trip started poorly with miscommunication regarding my airport pickup, setting an unfortunate tone for the entire stay. The Bright Spots I must give credit where it's due: the staff at the Excellence Club, particularly Matilde and Itamar, were exceptional and clearly trying their best despite systemic issues. Their efforts were genuinely appreciated but by the time I was finally able to get a seat in the Excellence area, I was already counting down the hours until departure. I quite literally would've gone home early if a nonstop flight was available. Management Response I spoke with Jessica, the guest experience manager, during my stay. While she listened to my concerns, the conversation happened the day before my departure, making any resolution impossible. She promised to follow up via email but never did--unfortunately, this lack of follow-through felt consistent with the overall experience. Final Thoughts I'm someone who has traveled solo extensively and can typically find joy in any situation. I actively chose to make the best of this trip despite the numerous setbacks, but the fact that I was ready to leave early from a vacation speaks volumes. I have never felt that way before. Excellence Riviera Cancun falls dramatically short of the standards set by other properties in the Excellence portfolio. I absolutely will not return and cannot recommend this resort, especially to solo travelers who may find themselves treated as second-tier guests. Would I recommend this resort? No, absolutely not.

Pros: It's my seventh time staying at this Marriott, but the first since it bacame all-inclusive…read more All of the staff are wonderful, especially Carlos who will help you at the front door with your bags or anything else you might need, Jesus, our beach waiter was fantastic, and Ingrid, the concierge, was very helpful even before we arrived. The hotel and grounds are kept super clean and the room was very comfortable and quiet. There were enough staff at the bars so that one didn't have to wait long at all for drinks. Breakfast and lunch offered a wide variety of choices and eveything we had at breakfast was delicious. Cons: We felt the dinner selection and the food was so-so. Not great, but not terrible by any means. It would have been nice to have an Argentinian steak house or even Italian as choices. Definitely try the BBQ night outside of the sports bar. The fitness center has been expanded space wise but the equipment is very, very limited. The dumbbells maxed out at 15 pounds! Never heard of that one. There were a few weight lifting machines, but what they had were hard to get on because of the scarcity of choices. This made no sense whatsoever in a resort this size. I've seen Courtyards better equipped. They could do so much better with this space. Overall, we would definitely stay again, but hope that the Marriott addresses some oif the issues.

What comes to mind when you think of a tropical vacation?…read more Azure blue water and white sand beaches? Thatched roofs? Palm trees? Palapas with hammocks? Friendly, laid-back guesthouse hosts? This place has those things. It's what you want. Do you really want to fly all the way down to the tip of Mexico to hang out with elevnty-billion other Americans? Hell fuck no. You come here to carve out a slice of serenity. Warm, sandy, sticky serenity. Casas Del Corazon offers a strong chill vibe. Located on Soliman Bay, just a few clicks north of Tulum, this is the place to go to be removed from the action, but close enough to enjoy restaurants, etc. But during the day, the beach is yours. Corazon consists of a few casas of varying sizes. Adobe walls, thatched roofs, plantation blinds with screens, ceiling fans, some A/C, kitchens in units, a small pool, nice palapas, kayaks and SUP boards for use, and a lot of time to do a whole lot of nothing. The hosts here are friendly and laid back. From Virginia, they made the right choice. Buy property on the beach, bail out, and live the life. They were present to assist us but not up in our business. Perfect balance. Plenty of good advice and lots of resources. Accommodations are comfortable. Not luxury, but just the kind of thing we wanted. We could open the blinds at night and let the breeze blow through the room. Our kitchen was stocked out and ready to rock. And if you want to pay, they have someone who can come in and cook dinner for you. You can see my main downside to this place in my review of Soliman Bay itself, but as far as the accommodations themselves, I loved the mix of traditional, rustic and modern. Just writing this makes me want to go back!