Bad service! If you don't have dollars hanging out somewhere visible, these people will not be courteous or hospitable at all. My question to the staff- if I am at an all inclusive hotel, the rooms are basic and so is the food ...I am paying a large amount of money for the service I am getting , so if I don't tip at every step, every cup of water , every coffee, every hello- I should be still getting a the hospitality that is aldready included in the price. read more

Let me start with: The grounds and building are lovely. The staff is generally very friendly. The à la carte restaurants are terrific. The shuttle service is great. They try hard to keep the beach free of sea grass. Marco at the Portofino restaurant was great! Alex at the buffet, who recognized us in Playa del Carmen, was a personality. The poor guy my wife finally tracked down at nine at night to get towels that worked his butt off to help us out (didn't get his name). The sports fields are really nice. With that said, I had two rooms for my family of 5 (including three teenagers) for six days. We picked the hotel because it offered unlimited à la carte dinners. What they don't tell you is that they are generally booked up 2-3 days out and you can't book more than 2 days in advance. So we get there and are told me can't go to a special restaurant for the first two days. We're looking at the buffets for breakfast, lunch, and dinner exclusively. They're not great, and the choices never materially change. We then made a mistake by not trying to book Thursday and Friday dinner until Wednesday morning to be told... they're all booked up. I was finally able to get the concierge to get us into a dinner on Friday. Please keep in mind that most restaurants are only half-filled, but they are supposedly at capacity. We got into dinner on Thursday by visiting 7 different restaurants before we found a manager who was able to fit us in his half-empty restaurant. Housekeeping was terrible. For one room, they cleaned it on the second day. We had to escalate the issue three times, wait six hours to receive new towels, cups, and for the room to be cleaned on the 5th day. We then had to complain again on the last full day to get the room cleaned! We got comfortable going into the service corridors to get our own towels. We also grew tired of being told that certain features, pools, or drinks were "extra" for "Family Select" or "Preferred" members. I spent $5K for the hotel alone to be told that the basics and amenities were extra. Get used to waiting in lines... for the buffets, the bars, the concierge, etc. We waited an hour and a half at the sports bar (the only restaurant available between lunch and dinner) for terrible food. For example, the garlic bread was half a toasted hot dog bun. The potato skins were half a mid-sized potato. The two jalapeno poppers were roughly 2 inches long. You get the idea. At times, I waited 20-30 minutes to talk to the concierges. There would often be one on duty in each lobby for a hotel with many hundreds of rooms. Overzealous staff kept telling us what we could not do. I couldn't take drinks from the bar (soda) into the sports bar where we were waiting. My son couldn't carry an alcoholic drink for his mother (with me by his side). The entertainment was mediocre at best. Most resorts bring in travelling entertainers with good shows. Not here. The same group of hardworking dancers work all of their shows. Don't expect much variety. My teenagers got plenty of sleep. They had nothing to do at night and complained they were bored. For a family-friendly resort, it caters to young families and little kids. There's no teen club or teen parties. Activities scheduled through the resort (dive shop, excursions, massages) are ludicrously expensive. We got better options from the guys walking the beach. There were other issues, but to top it off, after complaining to the concierge *(especially about the lack of housekeeping, towels, and dinner reservations). They offered us two free hydro-therapy sessions (normally extra cost) at the spa as compensation. So... basically they offered us access to the only hot tubs we found for one-time use. That's not quite cutting it. Finally, we were never given the chance to talk to a manager or supervisor to try to make things right. THAT'S UNACCEPTABLE. Now that I've written the review, let's see if we hear anything. read more

We were staying at nearby TRS but walked over here several times for drinks and to shop in the gift store which is by far the largest of all four of the attached resorts at this complex. The gift shop has all items that you might want or need. They had a large selection of handmade glass plates (expensive) and some glass figures as keepsakes. They sell medicines and snacks also. The grounds are nice and the lobby and dining is all walkable and easy to navigate. This is probably the least fancy of the four but we liked it. *Note - we did not stay here - my review is based upon ambiance of the lobby and shopping as well as the beautiful walkable grounds with the ponds and walkways around the pool and to the beach. read more

It's a typical all inclusive. Food is pretty good (except Portofinos..not great). You get what you pay for. Drinks are plentiful and if you tip well, you get a good pour. Please tip well. Even in dining rooms. The power in my room did go off the night before I left. I didn't call down to get it fixed since I was leaving in the morning. And my tv didn't get a picture initially, I called down to the front desk, and when I got back I had fuzzy local tv stations, while my sister's room upstairs got cable. Pools are well kept and the property seems well cared for. I was here for a wedding, and the bride and groom were happy with the resort's wedding arrangements (beachfront wedding, reception at restaurant later). read more

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Review Where to start. 1. We booked direct on their website for 2 adults 1 child. When we checked in we were being asked to pay additional for the child even though our reservation clearly stated the correct number of guests. It took a long while to resolve this issue. 2. Once sorted out, we were driven to our room (golf carts), climbed up to 3rd floor, only to find out that we were assigned to the wrong room. Our daughter opened the room only to find a couple in robes! Now we had to go back and sort that out again. Total time lost is more than an hour. 3. Of course due to time lost, the Las Olas snack bar was already closed. We haven't had lunch and it was late afternoon. Our only option then is to go to the sports bar. An hour after placing our order and no one can accurately say how long we still need to wait for our food (and we only ordered cheese rings, onion rings, and nachos). Left the place hungry and without food. 4. Guest services not picking up calls. Called more than 15 times before someone picked up. It would've been ok if we were close to front desk but these villas are a good 10-15 min walk - or a trolley ride away. 5. Requested for bath towels, was given bath robes. Had to call again after an hour and they said it was delivered. Only when I said it was not that someone did come to deliver (incorrectly). Again, that follow up call took another 10-15 tries 6. Pool towel center closes at 8pm but at 4pm they are already out of towels. No one did anything and just kept saying they are out. Had to go to front desk to ask for ANY towel and was told they don't have any. Only after pressing did front desk guy went to the back to get - pool towels. And I was told that he's only doing this one time. Great customer service! 7. We haven't left the property and this is the best one yet. We were at the pool bar at White Sands and they were closing already. After giving us our drinks they started cleaning up (no problem). However, the guy stated pouring water with soap on the counter - without even asking us to leave! Then, he went on top of the counter - with shoes on, and stated using the squeegee to push the dirty soapy water INTO THE POOL! While we and other people were there! This is the icing on the cake! I hope tomorrow would not be as bad as today. 8. I can say that concierge did talk to us about this when we replied to an email asking how our stay was. And we do appreciate the effort he put it to make things right. In the end, as with all the other incidents, we believe proper training is lacking on all levels. All of this would have been prevented if proper training was provided. Addition: we were just kicked off the shuttle because it was a direct family selection shuttle and the one group would not fit (and we are not in family selection). The driver accommodated us initially but then asked us to step down. Again poor service and poor training. Safe to say we will definitely not be back. The one star is for the effort to correct all of this, which is still sub par. But the effort was there. Addition to concierge: while offers were made we almost always had to chase them down to get an update. 2 days ago he said he will check with his supervisor and let us know. We are checking out today and still have not heard back. I'd say this downgrades this place to -1 star. read more

We are members of Palladium Group. Yet, this location (that includes White Sands) is one of our favs. The shows were amazing. Lots of work put into them. Was impressed with the shuttle services, didn't have to wait long. Also, our room was always cleaned and mini bar stocked with water too. We will go again for a 3rd time soon. Worth the trip. read more

This place was horrible. We stayed in Kantena and the rooms looked nothing like what the show. There was a dead roach in the room, they promised liquor for our room we got some cheap light beers, the ac kept turning off. The bathrooms were not cleaned they still had left over soap. There's a man named Jorge that will try and sell you this package and if you don't buy it he will end up being a dirt bag. They pretty much promised to upgrade our room but once they saw we didn't want to purchase the vacation packages, they ignored it. This was very sad because it was my first time traveling all inclusive. We bought this straight from the company no third parties. Beyond disappointed. Never again read more

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This was by far the worst experience traveling to Mexico and staying at an all inclusive resort. For starters when checking in we were greeted by the "Expedia Manager" Miguel that told us we'd be taken care of and to let us know any feedback because our experience at the resort was important since they get most of their bookings through Expedia, except no one on their staff knew who the "Expedia Manager" was. After that we were taken to our room to see they had given us a double bed room rather than the king room we had booked. Once that was fixed we went to the front to schedule dinner reservations for the week. They didn't have anything available for our party for our entire stay. My boyfriend had to argue with them to get us in at any of the restaurants. That night we go back to our room and can't get in because our key was not activated to the new room, so we had to walk back up to the lobby and get that fixed. This resort requires a lot of walking and carts are never available for where you want to go. The people driving the carts also didn't know where restaurants or activities were. The customer service was the worst I've ever seen. You're constantly forgotten about leaving you waiting for drinks, transportation, or food. The "Expedia Manager" kept his head down any time he walked past us. There is also no sense of nightlife at the resort, so after dinner we sat in the lobby because that was all there was to do. The buffet ran out of food on numerous occasions and not to mention I got food poisoning one of the last nights of our stay. Never in a million years would I recommend staying at Kantenah. read more

the resort was beautiful but I have never experienced someone going into my bag and stealing from me! Someone in the staff stole a chain that came with my purse! I checked everywhere and the bag it came with was still there but the chain was missing from a brand new purse. Also while I was sleeping one of the housekeeping men came in the room while I was undressed, woke me up out of my sleep and asked could he clean the room. Extremely unprofessional so I won't be coming back.. read more

Grand Palladium Kantenah - Resorts Near Me - Solidaridad, ROO

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Not the best food at this hotel- guess I've been to so many all inclusive spots internationally that this place just didn't compare. Arrived on a Tuesday and was greeted by friendly faces, but had to wait a a few hours for my room to actually be ready- luckily I had family who was already there so i changed in their room and headed to lunch, the beach and the pool. Went to the lunch buffet/ and my reaction was eh- not the greatest selections and not the greatest taste in the foods either. Just wanted some good ol Mexican food and that wasn't really the option- mostly burgers and seafood. Thought I was in Mexico- but they were serving all these American type foods- a bit weird to me but whatever. So got a burger- bit into burger- spit burger back out- what a waste-- tastes like they either boiled the burgers or steamed them. The first time i had a soggy wet burger- it was gross! Also got some fries-they were good but can you honestly ruin frozen fries you just put in a fryer? Idk but glad they tasted good. Lunch had me still hungry, so I ordered room service that wasn't any better- prob from the same kitchen- all the food tasted disgusting at this hotel and I was wondering how it's a 4 star hotel like I was told. First night sleeping in room- there were tiny bugs crawling up and down my friends arms while she was in the bed next to mine. I called down to get someone sent to the room- I couldn't sleep knowing there was Tiny bugs all over that can easily come over to my bed since the table in the middle connected to our beds was filled with the bugs. Was paranoid they'd crawl in my ears and lay eggs! So called down and waited about 25 mins for someone to come help us. He basically pushed the bed over and sprayed some bleach on the table and floor, and made the bed with fresh sheets and then left the room. I don't know how bleach was gonna stop the ant things but the next night I hadn't noticed them. Glad thy fixed the problem right away--- but honestly they would've gotten a million more calls from me about the bugs- cause I was irritated, tired and pissed off! Other than the bug issue and the terrible food- had a really amazing T-bone steak at the ribs and more restaurant. The steak was the highlight of my trip besides the kayaks and the foam party on the beach and just hanging out with my sister and friends. Watch out for the wildlife- especially the iguanas they don't play! They chase you and rub after you for food- do not feed them- they will jump on you and bite at you if you feed them then stop feeding them. read more

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So many things I really liked about this resort and overall experience. Only a few complaints. Would recommend this place to friends (and other Yelpers!) Here's the good. The hotel is beautiful and clean with lots of pools, bars and restaurants. The staff was super friendly, helpful and seemed to be genuinely happy to be there. The drinks were plentiful, might have been a little weak, but could get stronger ones if you asked (could get some top shelf too). Evening shows were actually pretty good, at least compared to some of the other resorts I stayed at in the past. Activities by the pool were a bit lame but quite frankly I was there for the pool bar, not the cooking class! Here's the not so good. I had only two real complaints. One was the HORRIBLE DJ/Host of late night activities. We attended the "70's Night" and the "80's Night", which were both late night mini-shows hosted by a DJ and a number of the hotel performers. Both nights should have been fun,but the DJ seemed to think the nights were about him. Constantly singing, talking (on the mic) and/or dancing on stage during the music. I can not begin to tell you how bad his voice was! Not even close to being on tune! Completely ruined the evening both nights. (The rest of the entertainers were great - and fun). Really hope someone re-trains this guy and tells him to shut up! My other major complaint was with the "sit down" restaurants. A few you need reservations for (Japanese and Seafood)., the others are first come - first serve. If you chose this option, be prepared to wait.... and wait... and wait! One evening at the Italian Restaurant we waited 80 minutes to get seated and almost 2 more hours to get through our meal! We actually walked out before the desserts came. The worse part was the meal sucked! I honestly had better Italian at the buffets! It did seem that tables of two people did get served much quicker... so go in smaller groups! I would highly recommend the Japanese Restaurant however! Food was good and with reservations things moved much quicker. Heard the Seafood one was good too! Some other drawbacks: -The place is huge! Can be a lot of walking. -The main pool is quite deep. Hard for shorter people to walk around! -The topless women at the "secret pool" shouldn't have been topless! Lol -The hamburgers were scary... stay away! -Don't feed the weird looking raccoon/possums outside your room, they will attack! Things you should do: -Ask for a tour (gulf cart) of the complex so you know where things are. -Attend at least one show. "Diva's" was really good. -Weekends get busy, save your seats at the pool. -The buffet on the south side is way better than the ones on the north side. -Take the boat tour around the hotel. -Walk up the beach (north) to find less rocky areas in the ocean. -Better yet, take a taxi to Akumal. Beach there is amazing! Lost one star because of the DJ and the restaurant wait time, but I would go back! read more

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Honestly yes, this place is beautiful, but there is a reason that this hotel is the only place you can book a stay. THE SERVICE SUCKS!!!! I don't care what excuse they use, but save yourself from the "carrito" drama and do not stay here. The resort is so big that "carrito" (aka golf carts) are the only way you can get around, & trust me, they are NOT prompt. Not to mention, no one who works here knows what is going on. There are plenty of other places in the Riviera Maya you can stay and the only reason you should stay here is if it's the absolute only option. I am so over this place. read more

They say it's a 5 star. It's a nice but definitely not a 5 star. And if you're Mexican o hablas español. They treat you like you're a worthless guest. People are rude and More Like a 1 star hotel. So you should talk to them in English to get better service. Like I said it's nice. But not a 5star. I'm visiting from hawaii. I've been to a lot of 5 star resorts. But since we happen to speak Spanish. Servive is nice to you. But customer service or to Check in, or the bars. They'll let English speaking customers cut in front of you. We thought talking to them in Spanish was going to be a nice gesture. But we got second hand service. If service was good. And equal. I would of given them a 5 star. read more

Grand Palladium Kantenah - Resorts Near Me - Solidaridad, ROO

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This was the best resort that i ever stayed. I am surprised that there are so many bad reviews and wondered if they went to the same place as I did. We stayed at Kantena side. The room was super clean, food was great and beach was great too. I didn't have to buy an excursions since there were ton of fish. All the employees were very kind. I once lost my jacket and Edmondo and Itzel (can't remember how to spell) were super helpful. There was a lady at Tikal restaurant and she also helped me to find my jacket. Very genuinely nice people. I want to go back soon. read more

We stayed at the Kantenah January 2 to the 7th. 1. The app and communications with the hotel had a lot to be desired. Even though I received emails with a link to checking online the app did not work. My expectation was similar to what we recently experienced with Iberostar where you check in online, pick your room and seamlessly get restaurant reservations before you arrive. Non of this worked for me and the rest of my family. I made many calls and emails. No emails were returned and calls finally led me to the front desk of the hotel which said you can't do anything until you arrive. Interestingly I was finally able to log into the app on the third day. Go figure. 2. Ala carte dining reservations. As soon as we arrived we went to book. Lo and behold everything was booked. We were finally after much cajoling able to get reservation for our last two nights. Interestingly when the app finally worked I was able to book for a restaurant but in selecting guest it only worked if I said 1. When we went to the restaurant they had it, I said there were six and I used the app, she simply shook her head and seated us. I guess they were pretty frustrated also. By the way I spoke to many guests and they had the same experience. 3. Room - you could tell the rooms were newly renovated and were very nice. A couple of things to consider. First now elevator so if stairs are a problem get a first floor room. Next while tub tip shower combo works great, there's about a 2 foot drop from the tub to floor, be careful. Next I went out on the balcony, no view just tree directly in front of me, I shut the sliding glass door. lol and behold no handle to come back in. This required place your hands on the glass and pushing. Finally in the room there was still plastic around the ceiling light, I guess left from painting, and no stand to place luggage on. 4. Overall though we had a great time with the grandkids. The resort pool and beach are beautiful. The people very friendly, drinks and food great. We loved being there for the three kings arrival and Christmas atmosphere. read more

I stayed here in November 2018 for my partners birthday and it was amazing! The food was over the top delicious and they up graded our room to a bungalow right in the river that flows through the resort. There are 3 resorts in one here and a shuttle service that takes you to any of the 3 you want to go to. It was right on the beach and everything we could have asked for in a resort! If I ever find myself in Riviera Maya again I know where I will stay! read more

Grand Palladium Kantenah - This was me hanging out in the hammock on the patio of our room - Resorts Near Me - Solidaridad, ROO

The trip began and ended poorly, but the in between was great. I planned this trip to surprise my girlfriend with a marriage proposal (she said yes :)). All together the trip was about 3K for 5 days. We woke up around 3 am to make our 6am leg of the trip, the shuttle ride from CUN to TRS was about an hour and 30 minutes. We arrived at the hotel at 3pm. I'm thinking "Perfect, we're here right at check-in time, I can get to the room and make sure everything is lined up for the surprise proposal tonight". WRONG! After checking in, a guy who we thought was actual hotel staff, Fernando who is actually a time share salesman, came and told us that our suite wasn't ready, so we had to wait in this restaurant until it was ready. While we were walking to the restaurant, he was making jokes about fear of commitment and asking if I was going to propose. I'm thinking " DUDE WTF! The receptionist and check-in staff should know that I'm proposing in T-minus 4 hours! Why is he bringing this up!?" He then leaves us at the restaurant (to "make sure our room is ready") where they proceed to stall us for another hour and a half. It took so long that we walked out before dessert! We left the restaurant to see Fernando chatting with another couple waving us to have a seat and wait for him. By this time we're getting impatient and irritated that our room "wasn't ready". I go back to the front desk to be told that our room IS IN FACT READY. Fernando then runs back over and tries to pitch us on scheduling a timeshare tour! We finally got to our room a little after 5pm. We later met other couples that were pissed that they had the same experience with him. We were exhausted and I was anticipating a big moment that the hotel helped to plan. His timing and sleazy sales tactics put a really bad taste in our mouths to start. But our stay was NOT all bad. Pros: * The proposal went extremely well. I pre-arranged a private dinner boat and they made sure that it was very special. The food was great, the decor was nice, I was able to play my own playlist, and the waiter and captain were excellent. * Bar staff(Jonathan with the specialty drink cart and Eduardo at the Salt Water pool bar), waiters, and butlers were extremely friendly and helpful. * The rooms were very nice, updated, and clean. * The housekeeping staff kept the room clean any time we left the room. Turn down service was good as well. * "Salt water pool". Great view of the ocean and plenty of umbrellas and cabanas. * TRS private beach was awesome. Great cabana beds and the area was not overly crowded. (The beach/ocean water in this area is a bit rocky, water shoes would have made it more enjoyable). * Chic Caberè (show dinner)was very nice compared to other resorts it was A+ material. * The food was good but not great. They were very attentive to our food allergies. They would modify dishes and you could order as many of the dishes as you wanted to try. Lots of dinner options at TRS but not a lot of lunch options. We stayed on the TRS/adults only side for meal options so this limited our options. (You would have a ton more options if you're open to dining with kids and/or like buffets). * The spa and fitness center was very nice. Cons: * Online portal- It's really nice in theory but not updated to reflect the actual events schedule and we were unable to receive messages back when trying to communicate with the Butler via the portal. We arranged our last day around events that were listed on the portal, got to the places and the events weren't happening. This wouldn't have been a major problem but we felt like we waste the bulk of our last day trying to make it to events that didn't exist. * Wait time for TRS Carts- Time is so precious while on vacation! On our final evening leaving the TRS beach, we waited for 50 minutes alongside 2 other couples. The staff kept radioing for the car and saying "five more minutes" but it NEVER CAME. All things considered, the resort was very nice but I would definitely not consider them a 5 star resort because of the issues that we experienced. read more

Grand Palladium Kantenah - Beach - Resorts Near Me - Solidaridad, ROO

Absolutely awful. Cannot believe this place is open. Also, noticed almost all of the good reviews are for OTHER LOCATIONS. The reviews for this actual business are almost all bad. - Most importantly, staff is so insanely rude. Everyone we encountered from the security guard at entrance, to the second check-in person, to the third check-in person, to the front desk when we called, to the restaurant staff. Every single person. Wow. - Check in process was complex and took 30+ minutes. I added the "plus" because after 30 minutes of BS, we were told to wait another 10 min for a shuttle to take us to our room. It never showed up. We gave up and walked about 10 min to our "villa," which is basically a cheap apartment room. - No wifi in the room. When we called reception (on the phone that barely works), they said we were lying. Actually serious. They said I was wrong and that the WiFi worked, and that we were lying. Then they told us if we wanted to fix it, we had to walk all the way back to the lobby. Eventually, we got connected... with 0.5 mbps upload and 0.20 download. - Room is dated and dirty. I actually do think this was built as an apartment complex or something else originally. It's not really laid out as a hotel or resort. - There are no elevators, and they don't ask you ahead of time if you're ok with stairs. This must be horrible for people with disabilities or injuries. I just want to say that this does not reflect how incredible Mexico is. This is not just "how it is" here. We have incredible, clean, updated hotels with great WiFi and friendly people all over Quintana Roo. This just isn't one of them. read more

I had a wonderful 5 night stay here and am seriously breaking my one visit rule to go back. Beach: there is a huge stretch of beach along the resorts. There are rocky areas and areas with tons of coral which is perfect for snorkeling. You will definitely need water shoes in these areas though! You can easily find fish while snorkeling but if you want to see them up close and personal take some bread to feed them and they will be your bffs! Food: there are about 15 restaurant options so you are bound to find something you will like. They have Italian, BBQ, Mediterranean, Brazilian and more a la carte restaurants. There are also a hand full of buffets strategically placed around the resorts. Rooms: the rooms were the typical king bed, one desk and chair rooms, however the balcony was a nice touch. We had a chance to watch a lighting storm one the balcony one evening too! The room service and refillable refrigerator were good perks too. I must have polished off 20 water bottles during my stay. Entertainment: there is always something going on. Dance lessons, water aerobics, foam party, white party, BBQ on the beach, rifle shooting-you name it they have it! Overall, my group had a blast. We have way too much food and tequila and tons of fun. read more

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This is a tough review to write .. there was a lot of wonderful and unfortunate aspects of this trip. First of all I totally feel you get what you pay for and this was about 1/3 of the cost of our usual resorts. This was my first girls trip out of the country and my friend wanted to keep the price down so this was good for the price .. but compared to a Secrets. Iberostar Grand or Sandals.. it was a big step down. We had reservations at the Rivera but immediately asked what our upgrade options were and 75 a night to get to the All adult Royal side was well worth it. Over all the staff were pleasant and friendly but huge language barrier and they had no initiative. For example we ordered a drink that had 2 ingredients and he said he didn't know it . We googled and gave him the information.. he still got one of the ingredients wrong. But if we can easily find the information why couldn't he. Our first day was awful. Worst check in experience ever. We landed at 10:30 am but didn't get our room or luggage till 5pm it was infuriating. Wasted a whole valuable day. took several times walking from resort to resort and getting the run around. The language barrier was a real problem especially at the restaurants.. even the English part of the menu was often not English .. so didn't know what u would end up with. Couldn't ask your server ... he spoke no English. I went with a good friend and we we had a fun trip. Our room was lovely .. the bed was the most comfortable I'd had on vacation. Room was quiet. No trouble getting seats, shade or towels at our quiet pool. Lots of wildlife .. which I like but the wildlife here were aggressive about getting fed. If you have food they steal it. The seafood restaurant was the worst .. raccoons wouldn't leave us alone. My main issue was the drinks were VERY weak .. we drank all day with no buzz at all. Plus the food .. we tried the buffet and several of the sit down restaurants and our private restaurant and no meal was exceptional. I eat out most meals and none of our meals were at the level we are used to. the service at the restaurants varied from horrible to very good. In most cases the staff was pleasant. Our best meal was the chicken Caesar from room service. All the resorts here have no elevators so we opted for ground floor. I have never been so far from the ocean ... it was a long walk. Beach was rocky and they did don't clean the seaweed immediately so it got smelly and rotten ... the seafood restaurant on the beach.. the smell hit us as the cart got near. If this is your first all inclusive you will likely love it. But if you are used to a high standard... you will have some complaints. I would suggest you take your own snorkel ... snorkel off shore and at salt water pool. The Secret pool is a waste of time .. it's a pain to find and crowded .. it should just be called all adult .. if your at royal level your better off at our pool. Our building was great location close to pool and royal lobby so building 7500 rocked. Beware of locking yourself out .. those glass doors lock automatically and a Canal outside so your stuck. The app the claim is so helpful .. wasn't so great. The concerge did nothing when it took all day to get our room key and luggage. Lastly the boat tour was fun and nice way to spend 20 minutes. I would have given this a solid 4 but the food and drink complaints... after all that a big aspect of why we go on vacation. read more

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They just need to shut this hotel down. Soooo old & dated. Not well lit at night walking to rooms. Hard to find a cart on property when you need eat. Buffet food options suck & never change. Highlight was the Thai restaurant read more

Our stay here was good, with the amount of people here it's hard to please everyone. Everyone was helpful but the ladies at the pool were great I didn't get all their names but I did get Patricia, Yolanda and Carmela. With just two there at a time for the entire pool they did amazing. The buffet la hacienda Alicia and Eduar at night time we're ABSOLUTELY GREAT. They truly did everything they could to help my little family of three. I can not say enough how great it was to have them take care of us. They truly made it a great experience. read more

Love this place All inclusive is the way to go. So many concerts here every night. Foam party. Djs . Shows. Fancy dinners. There is a reason this place is 5 stars read more

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This was a wonderful all inclusive resort and we will definitely take advantage of it again. Room service, games, bars, restaurants, pools, gym and beach fun all included! read more

Grand Palladium Kantenah - Lobby - Resorts Near Me - Solidaridad, ROO

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LOOK FOR ANOTHER RESORT! ! The place is really nice but the staff is unhelpful and sometimes rude. If you don't speak Spanish you WILL have a hard time with the staff, they will ignore you and not try to help. I already had 3 disappointing encounters and we have only been here a few hours. Claudia, a lady in front service told me that there's no one in charge when I asked to speak to a manager or someone in charge. The place is run like no one is in charge. I would not recommend this place. read more

We had a great stay here! All the staff was so kind and helpful, the food was good, pools were nice, and the weather was beautiful! Everything being all-inclusive was exactly what we needed and there was so much to explore all over the resort. Would come again and definitely recommend! Andy and Tony and the whole travel club office were awesome and always helpful! read more

So disappointing. It's only our first evening here and within the last 10 hours we've received the most stank faces, encountered the most UNHELPFUL STAFF, and undeniably dismissed. Either their staff here is super selective in who they help or THEIR SERVICE SIMPLY SUCKS!!! Awful, just awful. Book your stay elsewhere! read more

Worst customer service ever, rooms weren't given on time and the food is always cold. I don't recommend this place at all.

Where do I start? Upon arriving here on August 22nd around 7pm. We were told that our lobby the grand kantenah is closed, so everyone has to use the white sands lobby. Check in was fine seemed like this was going to be a start of great vacation. Mind you theres 2 rooms under my reservation and both of these rooms was not what we expected. Oh yeah were still here. I was going to wait on writing this but at this point I'm definitely disappointed. Overall would I recommend? Nope Atleast not the grand kantenah villa suites. Satisfaction? Not satisfied. Theres a lack of customer service in accommodating their guests. The people that worked everywhere else except front desk and public relations. were wonderful . One comment by the people who are trying to sell you the time shares. "You get what you pay for booking through other websites. But if you buy this time share we will make sure that you get a better room. " Seriously? I booked directly through the grand palladium website and still got shit service. So what your saying is? Hey. Since you made a terrible decision paying for this shitty room, if you buy this time share will make sure you get a better room. Those guys are a fucking joke. Do not get suckered in. We didnt. They'll definitely make rude comments and change there tone if you dont want the time share. I can go on and on. Honestly the only thing I enjoyed here were the people who worked in the restaurants and the bars. Other than that we had to deal with. 1. Used toiletries in the bathroom 2. Hair on the bed. 3. Dead cockroach in the closet. (I asked for the room to get clean and that damn bug is still there. 4. Just old, the pictures will decieve you. 5. Things are rusty which is expected since it's old but can you atleast make an effort of making sure things are clean? 6. Front desk will not help and tell you all rooms are booked so you cant change rooms. 7. We met people that stayed in the same place and changed rooms due to some issues. Unfortunately we got stuck. 8. Dont even try calling from the hotel phone it's so difficult to get a hold of front desk and public relations or room service. Mind you I've called twice just to get hung up on. I had to call the dam n 1800 number from my cell phone to be transferred just so I can get an extension on my check out today. We made the best out of it is what it is. Would we come back? Nope! read more

I hate being the guest with the negative review, but my spouse and I stayed at TRS for 4 nights from the 24th - 28th of March and decided to extend our stay since we loved the resort and enjoyed the experience. Initially, we preferred to stay with TRS, however KANTENAH was $250 cheaper and had good reviews along with had a beachside suite. So I thought why not, and booked with KANTENAH instead. Once we arrived at the check in desk, the check-in lady, I believe her name was 'Jocelyn' was very rude to us. I recall myself being very polite to her and asked her questions respectfully. She appeared extremely bothered and at one point she displayed a very rude and dull response, "what else do you want" when I tried asking her a simple question. I do not understand what I said or did to this lady for her to treat me this way but the fact that she spoke to me disrespectfully in front of my spouse is completely unacceptable considering I spent almost $600 on this extra night. No one deserves to be disrespected this way especially when they spend great money to be here. On top of that, the check in lady was in a hurry the entire time and did not take any time to properly discuss the suite or any of the resort amenities with us. It would have been nice If we were educated on this rather than us having to ask her questions since that clearly made us feel like a burden to her. Later after she checked us in, my spouse returned to her in hopes of asking another question about one of the restaurants and she received a response in a rude tone. Also, It would be nice if we were notified that room service would have a charge at check in, but instead no one told us till we called. Other than that along with the rude encounter we received, everything else was fine. The overall level of respect that you will receive at TRS compared to KANTENAH is very high. The way we look at it, KANTENAH made us feel like we were a burden to them while TRS made us feel like a home. I regret extending our stay at KANTENAH and will make sure to go with TRS in the future instead. read more

I have stayed at the many all inclusive resorts. This hotel was terrible. From the time of our arrival to our departure. First the rooms are NOTHING like the photos in the pictures. My bathroom was dirty the floors was wet and the room smelled like mold. After being a demanding guest I was upgraded but I had to request multiple manager's assistance. The service at the restaurants are TERRIBLE the food took long to come out when it did come out it was COLD. When you requested warm / hot items they brought something you did not even order. You have to make reservations for every restaurant and the reservation will be confirmed and when you get to the restaurant they didn't have a reservation for you. I do not recommend this resort. read more

If you are afraid of catching Covid dont go there. The reataurants are gross and everyone is touching thr utensils of the buffets. And there is no sanitizer anywhere at all the restaurants. Oh and someone at the beach was trying to sell us cocaine. I left early, never again. read more

I'm currently staying at this resort and I'm not sorry to say it's been a really bad experience. I've stayed at multiple all inclusive resorts and this place needs better management. The rooms are dirty, half the employees are rude, the service at the restaurants is super slow. The quality of the food and the drinks are not worth the money we paid for. I hate to be a Karen but this place needs to seriously get their shit together. All inclusive resorts are meant for a good stress free relaxing time and it's been stressful and disappointing. read more

As others have said, if you keep your expectations in check you will be fine. I would be upset if we didn't get this at half price for going on New Year's Day. The front desk staff is about as unfriendly as can be. There was a long line of people and we were next. Finally we were waited on by someone after they finished their personal conversation for 10 minutes (her name tag said manager too!) Our room had dirty pillows in it. There was even makeup on them from the guests before. Other than that the room was beautiful. The stars of the resort are the bar tenders and waiters in the restaurants. They were awesome! The meal situation is strange here. 2 places take reservations. We tried to book then and were told all full. Come back tomorrow morning. So we did at 9am and were told they were all booked for the day again! The buffets were good (keeping in mind the low price). Breakfast buffet was by far the best. All the other restaurants are first come first serve. The resort almost tries And pick where they want you too eat. We tried to go to the steak house and were told 2.5 hour wait, but half of the tables were empty! They said we can seat you in our Mexican restaurant (was connected to steakhouse) without a wait! Why even have the steakhouse then. Next night we waited to eat there. We went 2 hours before we were ready to eat and just drank at the bar until it was our turn to sit in the half empty restaurant. Every meal was excellent in quality. Pool is beautiful and well kept. Beach is probably the worst I have ever been too. There is a coral bed by the resort. Cut my foot 2 minutes into my swim. Beach is all rock and no sand. I booked this through Apple vacations as I have done several times before. I have never had a problem with the apple staff on any resort. The people here are a little too pushy to try and sell you an excursion. They were almost as bad as the time share people. They even called the room one morning at 8am and woke me and my wife up trying to sell us an excursion. I expect better from Apple, especially when I book 2-3 trips a year with them. I would return if the price is right, but there are better places out there in the same price range. read more

Grand Palladium Kantenah - Pool bar - Resorts Near Me - Solidaridad, ROO

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I recently, stayed at the grand paladuim and I Must say it was one of the best hotels , I ever stayed in. This resort has it all, no need to leave unless you like to explore out of the resort. I stood 4 days and I still couldn't participate in some of the activities . Great for family or couples. A++++ read more

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*Horrible* experience, I not only will never go back there, but I may never go back to Mexico again. Top 5 list: 1. Booked at Kantenah, was never told the lobby had burned down, was never given an option to change. It was being serviced by the White Sands lobby, 3.4KM away. 2. So, yeah, go out for ice barefoot, get locked out, no one will help you, (I even asked housekeeping to just get me my flip flops from inside the door, they wouldn't), no golf cart will give you a ride. Tried to stop a golf cart for a ride, paving stones were so hot my feet were burning and the driver literally hit me to get away without giving me a ride and upon seeing my hugely bloody knee, only then could he be bothered to give me a ride. 3. All reservations for restaurants and menus are now only online through their app. I get checked in, go to load it up and it says I'm an invalid user. No problem, walk 3.4KM to the lobby, wait in line for an hour, ask them to help, they said no, that the app malfunctions and that they can't fix it, I'll have to come to the lobby daily to get dining reservations. 4. I bought a ticket to Chic, the dinner show... The show itself was fantastic, great music, amazing lip syncing, a hell of a saxophone player. The table behind me was beyond "over served" they were flat out wasted and causing problems. I ignored them, best I could. Somewhere before desert I went to the bathroom, while I was there the manager had came over to tell them to settle down. They thought I complained (I didn't) so they decided to dump all their drink remains in a champagne bucket and dump it on me. I came up about to start swinging, but the manager got there. They made it right by making the drunk people apologize to me before they kicked them out. That was $150 well spent. 5. The beach is crap, beyond crap. It would be 1 thing if it was just the sargassum, but they are lying on their "web cams." I went and found where the web cam was, stood on the beach and looked while comparing to the live stream they are advertising. It was completely a lie. On the webcam there's maybe 2' of sargassum, on the beach there's an actual 20' wide strip at least 2-3 feet deep of rotting stinking sargassum and the ocean is brown. If you can look past that, like I did, and try to salvage things by finding a nice palm tree to sit under to read, you are going to be disappointed, because they aren't even attempting to enforce beach rules of no speakers. At anytime, you get dueling speakers of folks different music. On my last day, I'd had enough, I was in the most remote part of the beach by myself, when someone rolled up with their speaker blasting crap. I asked for security, SIX times, and they never came. Other honorable mentions that didn't make the top 5 list: -Someone pooped in the pool. -The staff was beyond rude. -Checkin time is false, I had to wait until 6 PM to get my room. -The only way to avoid buffets (COVID!) is to skip breakfast and lunch. -The "beach resort" ran out of *beach towels* by 11am every day. -The resort employees all wore masks, but, the guests... This is just the resort and does not include Vacation Express which I used for booking. Vacation Express is absolutely fraudulent as well, I paid extra for private luxury transfers, got put on a shared bus, and was told sorry about your luck. But, that's in a different review. read more

Grand Palladium Kantenah - The smell on the beach is so bad, it's practically abandoned except for jerks with loud Bluetooth speakers. - Resorts Near Me - Solidaridad, ROO

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This review is definitely long overdue. Between work and life responsibilities, and all the sickness, there hasn't been much free time to write this review. We booked our room for a week at the end of May, early June of this year because we had a friend getting married on property. We wanted to stay onsite instead of trying to stay off-site, and then coming on site for the wedding celebration. Check-in was quick and painless. Gave them the last name the reservation was under, and then we gave them our passports, and then they gave us a bracelet to wear while we were there as well as our keys. We then got a lift in one of their carts to our room, along with our luggages. We got a room on the 3rd floor, with a view of the jungle that encompasses the entire resort. Very peaceful view! The room we got had a kind size bed, as well as TV and mini-fridge. So we got the all-inclusive package, which meant we can eat at any of the restaurants on property, except for the ones in the timeshare area. Breakfast was until from 7am - 11:30am (some end earlier, some end later, so check the buffet you want want to go to). Lunch was 11am - 3pm. Dinner times varies, from 5:30pm - 10:30pm (a la carte restaurants) to 6pm - 10:30pm (buffets; again, some buffets opens earlier, some opens later, and some may not even offer dinner, so check the buffet you want to go to). Breakfast and lunch are all at buffets. Dinner is the only time where you can eat at a la carte restaurants. A la carte restaurants also has a more strict dress code than the buffets; gentlemen will have to wear T-shirts or shirts with sleeves and long pants or formal bermudas. They may turn you away if you're not wearing the appropriate attire! Also, some a carte restaurants, you will need to make reservations one day in advanced, and they fill up pretty quickly!! The teppanyaki restaurant is probably the most popular and will fill up quickly, so make your reservations early in the day, the day BEFORE you want to eat there! We were there for a week, so we got to try out most buffets and restaurants, and I think the ones that are more worth it and better quality are the a la carte restaurants for dinner. I typically don't care about buffets, so the buffets didn't really impress me much. Most had similar items, but the buffet I really enjoyed for dinner was the Kabah Buffet, which had a little more variety than the others. Here's a breakdown of the a la carte restaurants we've tried: La Adelita: This is a Mexican restaurant. The food quality was much better than the food at the buffets, that's for sure! This felt more gourmet/upscale, very nice! I'd definitely come back for more, since we didn't get to try everything! Ribs & More: This is more of a meat-y place, so if you're looking for more vegetarian dishes, you definitely won't find any here! They had ribs, steak, and burgers. The food wasn't really anything spectacular, so I'd skip this if I were to come back to this resort one day. Sumptori: This is divided into 2 sections, the teppanyaki, and the dine-in restaurant. Teppanyaki is the one where reservations are required, one day in advance. We had the chance of trying both the dine-in portion as well as the teppanyaki. For dine-in, you get the food that you'd normally get at teppanyaki, just not the show in front of you. Teppanyaki is only worth it if 1) you've never been to one before or 2) you're with your friends/family and all of you can fit at a table together so it'd be more fun. I have been to Benihana before here in California, so teppanyaki wasn't all that great. There were definitely some tricks that I've never seen at Benihana before, though, so that was pretty cool. We couldn't make reservations at the same time as our group of friends, so we went by ourselves, so it wasn't as fun as it could have been. Overall, still an enjoyable time, both at the dine-in section as well as teppanyaki. Portofino: This is more of an Italian restaurant and they serve pastas and pizzas. Nothing spectacular, good if you're craving something other than the buffet foods. Chang Thai: This is the Asian food restaurant, mostly all Thai food. This was our most favorite restaurant here. Very healthy and fresh food. Besides the food, we walked around the majority of the resort. There was plenty to see, from all the pools (some are adults only, one was a freshwater pool- water straight from the ocean!), to the beach, to the sea turtles! There were also themed events that I didn't get to attend, unfortunately. The staff here is very accommodating! Some of the maintenance people may not speak any English, though! Our friend's wedding was held at the gazebo. Very nice location, on a cliff overlooking the ocean. There's no shade, though, so keep that in mind! The only shaded area is under the gazebo, but obviously, that's only for the wedding party. I had written a longer review, but Yelp has a maximum character limit. Nice resort, a bit pricey for all-inclusive. read more

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13 reasons (in no particular order) why you do not want to buy a Palladium Travel Club membership! 1. Locked out of our room 6 times in 2 days. The first 4 times required me to walk 10-15 minutes each time from my 3rd floor room (no elevator by the way) to the hotel lobby. 2. Ran out of pool towels the first day we arrived. 3. Tricked into going on a sales presentation and then lied to by Silver the concierge that I could come back for $840 when in actuality they gave me a coupon to return for $1,180. 4. Messed up our restaurant reservations 3 times. 5. Every family member has gotten sick from the food at least once. 6. Paid for 2 rooms with 2 double beds in each room. Received an upgraded junior family suite with only 2 double beds and the world's most uncomfortable pull out couch. Apparently they were all sold out of our deluxe rooms we reserved so they could only give us 1 room that's upgraded. 7. Fecal matter smell coming from the bath tub jets when turned on. 8. Numerous tram issues where we are taking to the wrong resort lobby or call down for a tram to take us from our room to the lobby. 9. Mini bar not consistently refreshed each day. 10. Received a welcome fruit basket with ants which are now all over our room. 11. Broken doors on the cabinet/dresser in the living room. 12. Housekeeping never came to bring sheets the first day to make the uncomfortable sofa bed. 13. Cellphone App does not work to allow you to book reservations for restaurants or tours. Also chat function which they tell you to use for anything you need doesn't work either. Do yourself a favor if you are thinking of staying at this resort and find a true 5 star resort by staying somewhere else. I have never in the over 20+ years I've been traveling have looked so forward to going home! Thank you Grand Palladium Riveria Maya for ruining my family's vacation. That is the only thing besides the scenery that I can thank you for. read more

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Fantastic resort/hotel! It's wonderful for family and has a lot to offer. The pool/beach always have activities. There are a lot of areas where small children can play and has indoor baby club service where you can also use. The hotel is all inclusive and has varieties of restaurant. I personally recommend the Japanese, Portofino, O'Pavao, El Dorado, Ribs and More and Punta Emilia. The buffet is also good. The hotel is nearby XCaret park which is another excellent park! The only downside of this hotel is it's a little old however the atmosphere is excellent and always clean. They are currently working on remodeling/upgrading some of the room. read more

(Overdue review from Aug 8-15, 2017) Took my family of 5 (3 kids: 12, 10, almost 3) and had a BLAST! We have been to this area a few times (Barcelo& Cancun Grand Marriott) & wanted to try a new place...never left the resort! Our goal: relax, watch kids have a good time, enjoy food & entertainment & have some drinks....everyday. Accomplished! First day we arrived was the very end of a big storm, but it was clear that they've been through that plenty of times because the activity list was insane, busy & looked fun! So many PROS: #1. The people/staff were all SO OUTSTANDING! You could tell that they were all happy to be there & all hard workers. We'd frequently catch them dancing or singing on their breaks or walking to their next destination. It seemed that some of the lifeguards would also be part of the night staff in the clubs (hopefully after a siesta) & the dancers in the nightly shows worked SO hard, even through the humid & hot evenings. We were amazed at how many routines they knew! POOLS: Specifically, BIG shout out to Arianna, Gabriel & Josaline for absolutely loving my little 3 year old Maddox & showering him with love, care & attention at the kid pool! The lifeguards were so great, watching all kids, blowing the whistle to correct as needed & giving high fives & thumbs up when they'd get to the bottom of the fun slides! The kids loved the slides in kid pool. The adult pool was pretty deep for them so they enjoyed it for doing flips & handstands, but not as much for swimming. At the pool, someone occasionally comes by with a popsicle cart & also photographers are around to snap a few photos so you don't have to bring your camera & can review &- pick some out later to buy if you like. KIDS: Highly recommend a cheap pop up stroller!!!!! I read this in a few reviews prior to going & am so happy I ran out to get one before the trip. Even if they are fine walking, after a long day, you'll end up carrying your kid if you don't have one so just go get it! Our older girls ended up loving the beach swimming the most & 3 year old loved the slides area best. There is a no-charge babysitting/kid area as well, which would have been awesome, but our kids were not interested. If you are there at a certain time, they will teach a routine & include the kids in the early night show! ROOMS: Beds were fine, no issues & I'm a light sleeper. A/C was on "vent" first night & we about died of heat/sweat. We were ready to call to switch rooms until we figured it out & had no issues after that (realize you are in the jungle, near the equator, it's humid). Rooms & fridge was restocked daily with beer, water sodas, peanuts. We had a lower corner room, very quiet. SPA: Purchased couples' massage ($100per/pers) when approached at pool. It was a bit of a treck, but we caught a shuttle & truly enjoyed the tranquility. Allowed 2 days entrance to the hot/cold pools there, which was a bonus. Arrive an hour prior to your appt to enjoy the other fun stuff. SHUTTLE: I contacted the hotel for shuttle advice, given a company they work with. All contact was via email, which made me nervous, but worked very well! Driver had our names on a sign right up front (outside) at arrival & came to pick us up at 5AM on our day to leave. There are shuttles around the resort, but most do not pick you up unless you wait (too long) at one of the shuttle stops, just plan to walk if you can. This would be a very tough resort to get around for people who have difficulty walking. Our typical timeline for the day (for the least amount of walking, lol, though we still averaged 12-14,000 steps per day): wake up, get swim stuff on & cover up with clothes, walk to breakfast buffet, go straight to pool. Lunch was either before or after heading back for nap time (though they do offer hot dogs at the pool), patio lunch by the beach had some great bands, but good was the worst there of any locations. CONS: Lots of walking but I'd read reviews and expected it (12-14,000 steps/day average for us), salt pool was closed the whole duration which was my personal big bummer because I knew that'd be a safe place for the kids to snorkel and packed a small suitcase only with snorkel gear. A few days we couldn't get pool chairs bc we slept in, but those were not deal breakers. Thai restaurant was our least favorite bc though we love thai food, we did not like theirs. Mosquitos weren't bad at all for us until the last day. Apparently, the rain storm that ended after our first day had washed everything away & then they hatch again a few days later...big difference between the beginning & end of our stay with mosquitos! Again, this would be a very difficult resort to get around for people who have difficulty walking. NONE of these cons would ever hinder our family from going back! DON'T FORGET: small stroller, mosquito repellant, phone chargers, sunglasses/hat, sunblock, $1 bills for tips! GO to white party, walk down beach to left to see baby sea turtles after dark. read more