This was our first visit here. There were many great aspects to this hotel but unfortunately, many…read morepoor interactions as well. At check-in, the staff on the lobby floor were all very helpful and friendly. The room was also very spacious and clean which was great. Modern finishes and updated compared to other options in the area. Views from the room we had were also very nice, especially at sunset. It was great for our family that this room we booked had 2 bathrooms and a pullout bed, though the pullout bed was very hard and not very comfortable. We appreciated some of the complimentary gifts provided due to our Hilton status. Where the service slipped, was at the pool and rooftop area. On our second to last day, 2 of us decided to head to the pool around 3pm. It was busy and there were not any spots to sit/lay down. Many chairs had towels and belongings left on them where people had either left to go into the pool or left to their room to come back later or potentially not at all. We waited for some assistance near the bar area and eventually, some other guests arrived, trying to scope out spots as well. After about 15 minutes, I approached one of the guys walking around and asked if there were any spots available. He talked with one of his partners and they walked around a bit and said everything is taken (no kidding). I asked if any of the spots were just towels people left and they were done for the day and he claimed it's impossible to know. He then said to wait off to the side and he'd get us a chair to place our things so we could go in the pool. We stood off to the side (in the hot sun) for about 20 min and he never brought us the chair. We watched him walk around doing other things avoiding eye contact with us. Yet, his colleague helped another couple who arrived after us get a spot. We decided enough is enough and left. The staff need to do a much better job cleaning spots off when people leave and actually follow-through on their work. Additionally, there should be time limits so that someone cannot claim a lounge chair in the morning and use it all day long so that no one else can use the pool. There's limited space to begin with so something should be done. Additionally, the pool closed at 6PM which I think is very early and pretty unreasonable. I'm assuming this is because they do not want the noise or inconvenience for their restaurant but still. The restaurant is a whole other experience, but overall, poor food quality, slow, and overpriced. Overall, if visiting Como again, I would likely choose another place to stay as this location could use some improvements to quality of service and overall value when looking at your nightly price.

Upgraded room, yay!, with balcony! Best view of Lake Como on the rooftop bar/pool! Great pool and…read morebar albeit pricey drinks & bites but view was more tuan worth it! Yep is it reasonable €700 a night this time of year, absolutely! Attended my nephew's wedding at Villa geno just across the lake with water fountain as backdrop... fun evening that lasted til 3am!

Don't know how someone could possibly complain about this hotel. We received a complimentary Elite…read moreupgrade to a newly renovated room. The junior suite screams luxury with the finishes and bedding and the spa is so relaxing. There was no one here for 90% of my 90 minutes and I enjoyed it thoroughly. Check-in was very easy and they even surprised us with a complimentary bottle of champagne and note in the room. While it is missing the direct view of the lake, I have no other complaints.

Beautiful hotel. Great pool area. The hotel restaurants are great. The breakfast was absolutely…read moreincredible!! Amazing! The latte macchiato was incredible. I was sad we had to leave before breakfast on our last night. The spa was great. The rooms were clean and quiet. A very peaceful stay

Laura and the entire staff here are extremely kind, hospitable, helpful and just amazing all…read morearound. Every single need or desire we had they cared for us like we were family. We ended up here after a car accident on the way to catch our flight out of Zurich and it couldn't have been more perfect. They not only helped us get our car to a first class auto shop, black car taxis to the auto shop, luggage carried all over, translations for us as we don't speak Italian, help changing our flights, dinner breakfast fresh fruit in the rooms and water. It was truly amazing. We are forever grateful for this place and these people, and will tell everyone we know about it all! We will be back for sure! :) thank you with all our hearts!

Friendly staff, awesome location in Lugano. The old-school interior is not my thing, but the hotel…read moreis not trying to be chic. Wish I had brought my tennis stuff to play on their clay court.

Highly Recommend! This place is amazing…read more Great service and the hotel was very nice and organized with good ambiance. Service was excellent. Staff were very nice and helpful. The staff is the most friendly and amazing in every way. 15 out of 10!! Everything here has been amazing t the food, rooms and service. The EER SPA is one of the best I have been to in the world for hotels. The only negative is they allow kids at certain times but that's ok and can go during adult hours. But be aware of this when you come to relax and leave your own kids at home. If I had my son he would love it here and I'll bring him next time. Food was excellent. Everything we had was fresh.

SANTA MARIA!!! This hotel is spectacular. My partner and I truly had the best time. We didn't…read morerealize it, but we arrived for opening weekend at the hotel. It's still the off season so it was quiet and fantastic. I booked using Amex FHR and the hotel graciously upgraded our room to a junior suite. We were celebrating my husband's bday and they left a bottle of prosecco in the room as well. The concierge and front desk team were really responsive via email leading up to our stay. They helped me book an agriturismo for lunch, as well as some spa appointments. The service is just astoundingly good. Andrea at the ristorante was a joy! The gentleman who works at the bar with glasses and the gentleman who just moved back to Italy from Canada were also lovely! The boutique is SO cute and shockingly reasonable. The woman who works here was very helpful in finding the right sizes and colors. The spa is out of the world. If you're not staying at the hotel, I recommend booking a treatment or buying a day pass to experience it. It's so gorgeous and absolutely massive. We loved the hot and cold pools and showers. The grounds of the hotel are beautiful and meticulously kept after. The views of the Lake are beautiful and best enjoyed from the hotel's front lawn. The hotel is, of course, quite expensive, but you get what you pay for! The staff here don't miss a beat and our stay was full of little, meaningful surprises. It really is such a special place!

This review is for the restaurant Veranda as we did not stay in the Villa d'Este hotel…read more We came here for dinner on Friday night along with two other couples. Upon arrival we were told that the men needed to be wearing jackets. I wish that our hotel had told us because my husband had packed one, but luckily the restaurant keeps spare jackets on site for just this situation. The large dining room is incredibly old school with beautiful brass dining chairs laden in blue and yellow striped fabric. When they brought out the wine list I thought it was a joke because it was the size of a dictionary! For dinner I had the beet tartare and the veal filet. The soy marinated tofu was a little bit of an odd flavor combined the beet dish but besides that it was quite good. My husband started with the gnocchi and it may have been the best dish of the night, it was dynamite. In my opinion, my veal filet was better than my husbands beef filet and I also really enjoyed the petite eggplant parmigiana that came with it. Soufflé and ice creams for dessert were a big hit, but I was especially pleased because I asked if they had some dark chocolates off menu and they brought me out a beautiful assortment that tasted as good as they looked. Great restaurant if you are looking for an elegant evening out on the town or an excuse to use the dinner jacket that you packed but thought you wouldn't need.

Wonderful, elegant hotel, but an employee stole purchases I had made to bring home worth $850.00…read more While at dinner Someone made off with Lovely things I bought.

Beautiful resort to get away right outside Lugano, and very close to the Italian boarder. Rooms are…read morebig and clean, staff is super friendly and very professional, a plus is that the resort is full of art pieces everywhere! The only downside is that the SPA area (pool) might get a little crowded on the weekends, a work around is to get a spa treatment, where you'll be in a completely different relaxed wing. Other than the pool area, the resort is so big there's plenty of places to relax :)

There's a restaurant in the Grand Hotel Tremezzo, it overlooks Lake Como & boy is it gorgeous…read more Staff is stellar, on point & gracious. Full bar & great cocktails. Came for lunch, what a nice surprise. Ordered the grilled prawns, after checking with the wait staff that the prawns would not come with their heads on, I was assured they were cleaned thoroughly & they were, excellent. Hubby ordered the risotto with asparagus, absolutely divine. As you wait, fresh baked bread, like a puff pastry is brought out to snack on, just heavenly. No dessert - we only leave dessert for dinner, so we have to return for dinner & definitely try one of their desserts! Word to the wise, this place is pricey, yet for me given the level of service & how good the food tasted it was well worth the price. No pics, too busy enjoying the view, the food & the people watching.

We had the absolute greatest experience here! We came just for lunch and drinks and to enjoy the…read morebeautiful views The service was incredible - very attentive, clean and pleasant. The food was some of the best that we had in Italy. The drinks were, by far, the most delicious we've had. Everything here is wonderful, beautiful and well worth it.