This is an update to a previous review Paola and Haleigh…read morereached out to me and a very friendly young lady came to clean on Friday. She was prompt and thorough. I appreciate how they followed up. I have already scheduled another cleaning. Thank you!

I have used Aromatherapy Cleaning Services twice for deep cleaning before guests arrived. They…read morewere amazing!!! The owner and business manager were incredibly gracious, friendly, and efficient, with excellent communication skills. The house cleaner was one of the most pleasant, positive, hard-working people I've met, and her ability to thoroughly clean everything in our home was amazing. She even managed to make an oven with years of baked-on gunk look nearly new, using only a baking soda solution and lots of elbow grease. I also appreciated how she arranged items on table tops and bathroom counters in a more decorative manner. Our house sparkled after this cleaning!

Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.

Lindsay is hardworking and a very diligent business owner. My experience with Arbor Maid was…read moreprofessional and pleasant . From scheduling to the service , the whole process was very streamlined . Nijah did a great job with getting our home clean in an efficient and organized manner . Will definitely use them again .

I never before hired anyone for housecleaning. I thought that no one could do it as well as I…read morecould. My life got busier, and I was having a hard time keeping up with everything. A friend told me how much she loved Arbor Maid service, and after meeting Lindsay, I felt very comfortable setting up biweekly cleaning. The cleaning has been as thorough and detailed as I would do it, and sometimes better than I would do it! Even our freezer has been defrosted and cleaned. Jessica and Olivia are amazing! They are friendly, professional, and take pride in doing excellent work. By employing Arbor Maid, I buy myself time to do other things that only I can do. I am completely satisfied with their cleaning services and with how streamlined and easy it is to do business with Arbor Maid.

I've been using Rozzano's for at least 4-5 years now. They are thorough, on-time, and very…read moreresponsive. I've also found they are very accommodating when something unexpected comes up. I would highly recommend these cleaners to my neighbors and friends.

Absolutely phenomenal job, hired them for a move in cleaning service. We had just purchased a home…read morethat was absolutely trashed and never really taken care of. I thought we were going to have to get new appliances and never imagined that the space would be as clean as it was after they left. They did such a great job and such a great price! 10/10 would recommend to anyone!

We have been working w Jillian and Nick for 7 months and have been extremely happy w their work…read more always go above and beyond to make our 2 floor home clean and extremely diligent. very friendly, great communication in scheduling and working around our ad hoc requests; I trust them completely in and around our home with our family. full endorsement as one of the best we've worked with through the years and happy to shout their reference to anybody that is looking for a new cleaner!

We've had a great experience with Nick and Jillian aka "Got Dirt". The are very friendly, the…read morequality of their work is consistently excellent, and pay attention to the small details that make a big difference. Communication is always clear and professional, and they are extremely dependable with scheduling. I have referred them to friends and would highly recommend for anyone looking for a reliable, high-quality cleaning service!

I've had a few cleanings with HVCC now. I'm always impressed by how thorough they are and how neat…read morethey leave the house. Ashly was my most recent cleaner--everything looked really great when I got home after the cleaning. My son's room needed some extra attention, and she left it looking better than it has in a very long time.

We wanted a one time deep cleaning to reset our home's freshness. Krystina, Lilly, and Alannah…read morespent an afternoon meticulously detailing our home and making sure every surface was spotless. They dusted, made our stovetop look like new, and vacuumed what seems like every inch of our home. I've never hired a professional cleaner before so wasn't sure what to expect, and it was worth every penny. I highly recommend this service for anyone who needs a few extra helping hands!

Amazing, reliable, and thorough cleaners. They are the best, and have even been able to squeeze in…read morea last minute cleaning for us before we have guests stay, which really helped. Highly recommended. They are very professional and easy to work with.

Okay, to start I didn't personally contract this company. I worked with a realtor who recommended…read morethem. The initial quote was $250 for a deep clean of my house (excluding the garage and the basement). I'll note that my house is generally very clean; when the cleaners arrived, my house was not in bad shape at all. Initially, 3 women showed up. I let them in and they began do what they do, not long after another woman and the owner Sergio showed up. At no point did Sergio speak to me about the services or what they were doing; they just all seemed to be busy cleaning. My personal opinion is the service was okay, but they ended up charging me $407 for additional deep cleaning. This wasn't communicated to me, and to be honest, any additional time they spent cleaning was entirely due to their lack of urgency not what was actually needed. I called and complained; and they decreased the fee to $365. I have no problem paying for a service, however I think this interaction was a not very good, and I'm not happy with how it appeared they were just trying to take advantage of the situation. The costs of this service compared to the work I actually feel they did doesn't line up. If you charge for additional time, it should be very clear where or why that time is needed; I feel they (the cleaners) moved at a pace that didn't allow them to complete the service in a reasonable time.

Amanda (owner) is very attentive to detail and cares a lot about doing a really good cleaning job…read more If she finishes cleaning one area more quickly than anticipated, she always deeply cleans something else. I also appreciate how she treats her staff (and me) -- she is always helpful and kind.