Southland Vet Hospital has been my go-to vet for more years and pets than I can count. I have…read moreentrusted Dr. Millie and her staff, Missy, Jennifer, et al. with my beloved pets basically all my life. I have seen other vets over the years for perhaps a second opinions, another option, or referrals. I always stay with Southland Vet and Dr. Millie is spot on and very helpful. I am blessed to have them and their care.

God help you if you're ever in an emergency, and this was the most recent clinic to have your…read moreanimals records. Three months ago they made me fight bureaucracy for hours to sell me medicated cat food that keeps him alive. Today I brought my dog in with wounds from an animal attack, and the young lady on the phones made a sassy comment "I read your review online, and I just wanted to make sure you're at the right clinic." It's true! I didn't make my dog suffer needlessly while coaxing a rude young lady to transfer records to a nicer clinic. She once again held my pet's care hostage for her own selfish reasons. The young vet tech who brought me my dog back insisted she heard the conversation and acknowledged none of the obvious sarcasm. Owners and management, if you're reading this, you have an immature young lady managing your front office who treat your customers like a high school nemesis. She has one or more cohorts who back up her sadistic behavior. I know you have good people working there, so I strongly urge you to address that issue. When my dog is done bleeding, I'll have an opportunity to ask her to transfer records to another clinic, and I expect a tremendous amount of friction.

My dog (chihuahua Mix) was injured during a fight at the nearby Masterson Station Park. I took her…read moreLeestown clinic, as it was the closest, and they got us into a room right away!! The staff was very accommodating and friendly, and my girl was stitched up and sent home within the same night. (Reasonably priced as well, which is great on my student budget!) I cannot recommend this clinic enough! Special thanks to all of the staff and reception workers that came to our aid so quickly!

My senior poodle mix has been keeping me up all night to go out and coughs terribly. I took her…read morehere and Dr. Clark was so thorough and informative The staff were very friendly and kept on apologizing as I had to wait a while. They were busy and the doctor does spend a lot of time with clients. He prescribed a treatment plan and explained her condition. I highly recommend this clinic.

Dr Herbert is wonderful! She makes veterinary care affordable and she's so so so knowledgeable with…read moreeverything animals! I am so thankful for this clinic!!!

I called this office today to get a quote on neutering for my cat. Murphy is approximately 8-10…read moremonths old. All I wanted was a price quote, is it a one day procedure, and is there a particular day for the procedure. Then I was going to give my name and talk when. I hardly got the question of the price out of mouth before she said oh we are booked. I said how long, she said months, stuttered at least till June. I call BS. Now my pets have been to Dr. Hebert before but it has been MANY years. In fact, she saved my Grady's life. I don't know who answered the phone but I feel they could have been a little more patient in answering my questions than tell me they are booked. I know Dr Hebert would have remembered me had I just had the chance to give my name instead of being rudely put off. If you need a neutering or spaying done now, don't call this office.

I had to rehome my dog due to medical reasons combined with his severe separation anxiety and the…read morelimitations of my living space. This was an extremely painful decision, and I chose to surrender him to this foundation rather than sell him because I believed they would have the experience and compassion to ensure he had the best possible future. Unfortunately, after surrendering him, I was met with judgment rather than empathy. Given the organization's mission, I expected understanding and kindness during an already devastating situation. Instead, the experience left me feeling shamed at a moment when support would have mattered most.

I applied to adopt a dog through this agency and was very disappointed by the experience. I was…read moretold I did not qualify because of my housing situation,I live in a mobile home, even though I can provide a safe, stable, and loving environment for a pet. None of my personal references were ever contacted, which makes me feel like my application wasn't fairly considered. To make matters worse, I later saw a post on their social media claiming that the dog was still available because all potential adopters "backed out at the last minute." This is misleading, since I was denied without fair consideration. It felt dishonest and unfair. It's frustrating to feel judged based on where I live rather than the care and commitment I can offer. Every dog deserves a good home, and every responsible applicant deserves to be evaluated honestly and fairly. Save your time and go somewhere else.

Wonderful care and excellent staff at fair pricing. These folks do a great job. I am grateful to…read morethem for my pets excellent care!

My standard poodle, Bailey, had an accident which chipped her heel and tore her achilles tendon…read morefrom the bone and shredded it. Went to a doc in Cynthiana was told what the damage was and I needed an orthopedic surgeon. They said there was no one locally that did that kind of surgery. I could go to Cincinnati or Louisville or there is one that travels to Georgetown periodically that they would put me in touch with. They said it would be expensive $4500+ and it would be 2 weeks before he could do it. If I couldn't afford it then they said I could do nothing and it would just hang there with no use or amputate! I refused to believe there was no one else!! Lexington?! Really?!? So in a panic I started calling vets to see if I could get referrals for a vet that does orthopedic surgery and I got several diff referrals and was waiting for callbacks when I called the Animal Care Clinic in Lexington. Lori answered the phone right away and was so kind and helped calm me down then she said "let me call the Dr and I will call you right back." I sent her images for Bailey's leg and figured it would be awhile but within 5 min she called me back and said "the Dr said come in the morning and he will take a look and that he thought he could help her." I literally cried! The next morning I walked into the office. I was amazed!!! There wasn't room full of people and their pets in an overcrowded waiting room. It was like walking into a very nice hospital! It was decorated so nicely! It was clean and organized! I immediately was greeted by Ms. Christina at reception and she took me straight to a room. Lori came in and then Dr. Schroyer. He examined Bailey and sat down and explained her injury, how he would repair it, recovery time etc. I was worried it was going to be a fortune but he was so much more affordable! It made it possible for us to afford it. The surgery went great. We went home and the office would call periodically to check on her progress between follow-up visits. Animal Care Clinic was the ABSOLUTE BEST clinic I have ever been to!! Working with rescues I have seen quite a few clinics so I can say with confidence you will not be disappointed with Animal Care Clinic!!! We stop by just to say hi when we're are in Lex!! She runs in so excited to see everyone!!! I figured she would be afraid to go in but even today she gets so excited!!! A dog being happy to go to the vet's office after surgery?!??! That should say it all!!! Bailey is great today and we want to thank the entire Animal Care Clinic, Dr. Schroyer and the entire staff!!! They are part of our family now!!

Dr. Butch is the best we've ever worked with in forty years of pet ownership!…read moreWonderful man! Jo & Dale Lezu

We actually showed up half an hour early for our appointment and we were able to be seen right…read moreaway. The staff was so friendly and of course Shadow was his charming self until it came to the exam lol. They were gentle with him and gave him plenty of treats afterwards . His Doctor was friendly and very enthusiastic about Shadow being in such good shape . He has nice teeth , clean ears, clear lungs . Knowing all of this made me relax more. He got a clean bill of health with the exception that he's FIV positive. Shadow is the only cat in our house and he's strictly a indoor cat. Even with that he can and will live a full life . One of the ladies did agree with me that he looks like he's part Russian Blue. In terms of cost the initial exam was free because we adopted him from LHS . I did pay for some additional testing and I think it was a fair price . Shadow does have pet insurance for those just in case moments hopefully they'll be none of those. Shadow will continue to to there for check ups and future shots .

They are so wonderful there!! I highly recommend anyone taking their pets there. I love taking my…read morepets there. Everyone there are so caring

We have been very loyal customers for several years and have spent a lot of money here. Dr Jones…read morewas fantastic, but recently left the practice. Despite her leaving, we continued bringing our dogs here until recently, when we had an emergency situation and they were not available for us because Dr Rowland was on vacation and did not have another veterinarian to cover for him for emergency after hours calls. So we ended up taking our dog to another clinic. We are very disappointed because Heartland claims to be a 24/7 emergency practice for their clients. Yet they were not available for us when we needed them most.

This place is amazing! The doctor is by far one of the best doctors I've ever met and he knows what…read morehe's doing!