I had to rehome my dog due to medical reasons combined with his severe separation anxiety and the…read morelimitations of my living space. This was an extremely painful decision, and I chose to surrender him to this foundation rather than sell him because I believed they would have the experience and compassion to ensure he had the best possible future. Unfortunately, after surrendering him, I was met with judgment rather than empathy. Given the organization's mission, I expected understanding and kindness during an already devastating situation. Instead, the experience left me feeling shamed at a moment when support would have mattered most.

I applied to adopt a dog through this agency and was very disappointed by the experience. I was…read moretold I did not qualify because of my housing situation,I live in a mobile home, even though I can provide a safe, stable, and loving environment for a pet. None of my personal references were ever contacted, which makes me feel like my application wasn't fairly considered. To make matters worse, I later saw a post on their social media claiming that the dog was still available because all potential adopters "backed out at the last minute." This is misleading, since I was denied without fair consideration. It felt dishonest and unfair. It's frustrating to feel judged based on where I live rather than the care and commitment I can offer. Every dog deserves a good home, and every responsible applicant deserves to be evaluated honestly and fairly. Save your time and go somewhere else.

Went to Brighton for years with multiple pets - two dogs and one cat, even took in a stray my son…read morefound once. Always happy with care there, although seemed on the high side for expenses. In the midst of the severe icy weather on February 6, 2026, my husband took our dogs to the vet because one of them had a broken nail that needed attention. They came in and took that dog through to the exam room and our other dog, #Skipper, slipped through that door, ran through the staff area, through and open door into another exam room that was empty, out that door to the lobby and out the front door. It was snowing and very cold and we never found our dog again, despite searching daily for over a month. In the first few minutes after he ran from the building, a few staff went to the parking lot and around the building to help find him and filled out a missing dog report with animal control. We never found our dog. After that day, we never heard from the vet's office again. Not a phone call, not a mention on their social media pages, not a "please look for our lost friend" announcement. Nothing. The day he went missing we searched all afternoon in the freezing cold. Crying and upset, I went back to their office asking for advice and help at 5:45 pm just before they closed - as the temperature was dropping to the teens. The desk attendant said, "I'm sure he's fine and he'll turn up". Losing Skipper was horrible. Having no contact or concern showed from our vet (who bears some responsibility due to lax security and open doors in his disappearance) made it even worse. We've still heard nothing from them, five months later. So, consider this when looking for a caregiver for your family pet. If you love your pet like family, you should be able to count on your vet for support even should the worst happen.

Dr Montgomery and her staff are awesome -- compassionate, caring, and communicative. My elderly…read morecat has diabetes and an endocrine disorder and Dr. Montgomery has done an outstanding job diagnosing and developing an evolving treatment plan. 5 veterinarian

We have 2 dogs and have taken them to multiple vets over the years. Dr. Wells and Dr. Casey Eckert…read morehave been the most thorough, understanding, patient, and kind vets we have met. We have one dog that is nervous and slightly reactive and she gets excited to come to the vet now that she sees Dr. Wells. Dr. Eckert detected a heart condition in our other dog that the previous vet did not. 1000% recommend to anyone.

The professionals at Eckerts have taken excellent care of my babies. From well checks to…read moreemergencies, they've been wonderful.

Looking for comprehensive, compassionate pet care for reasonable cost? This is the place!…read moreGainesway, specifically Dr. McCord has taken care of two of my toy breed dogs from puppy till the end. Dr. McCord was so kind when I had to euthanize my dog. Dr. Nolty explains things well and even writes it on the chalkboard as he speaks. From the front desk receptionist, techs and veterinarians all provide excellent, efficient care. The office is clean and has the appropriate equipment to care for the pets. I like that they are respectful of the pet parents and don't push treatments. Appointments are available and if needed they will add your pet or will provide treatment recommendations over the phone. Great place with authentic animal lovers.

0 stars. A few months ago my 8 year old GSD bloated. It was a shock because I do all I can to…read moreprevent it. I was at work at the hospital and happened to check the pet cameras that morning and saw what was happening. I live in walking distance to Gainesway Animal Hospital. Once bloat sets in you're on a short time clock to get them into surgery. I RUSHED home and called them..BEGGING them to take us. My vet downtown was too far away. I was told they didn't have an appointment until later in the week. I realize we weren't patients, and accepting us would've messed up their morning appointments... but it was an EMERGENCY. They told us to go to Tates Creek or MedVet. We would've never made it to the ER. The traffic on Tates creek just to get to new circle was standstill at 8am and he was deteriorating fast. Thank GOD Tates Creek took us no question. When they did the surgery they said his stomach was twisted 360 and if it was 15 mins later he wouldn't have made it. I will NEVER bring my animals to Gainesway. I worked for a small animal clinic in CT for 13 years. I know how things work and they could've tried to help save my dog and did not. If I could give less then 0 stars for the lack of compassion, I would. Thank goodness there are places like Tates Creek that open their hearts to people outside their registered patients and help save lives.

Unfortunately I had to emergently take my dog to be euthanized. I couldn't have asked for better…read morecare and service. Everyone was so sweet and caring. They had a special room where I could spend time before and after. When I went back to pick up her remains they still were extremely sympathetic and sweet. It's been almost 3 weeks and today I received what I assumed was the standard sympathy card from the office (which was so nice that everyone wrote something) but I also received all of her paw prints and nose prints plus hair clippings. They had asked if I would like them to do that and it wasn't in her bag with urn etc so I assumed maybe they forgot and it was ok. What a wonderful surprise and it made me feel like my baby was letting me know she was ok. As far as price (and I would've paid anything to my baby) they were very reasonable especially considering it was an emergency visit. I literally didn't have to worry about anything. It was all taken care of for me. I can never thank them enough. I highly recommend BVS. I feel like my Sophie is was treated with love and care. Thank you to the entire staff.

Worst experience ever. My shit tuz was having breathing issue last night. So, I call them to tell…read morethem I was on my way. The lady said SORRY OUR CRATES ARE FULL. And they were too busy . BS not asking to board her. What worthless people. The parking lot was empty. REALLY If you care about your babies go some were else.

Very caring and loving staff and doctors. Prices are reasonable and send literature home to explain…read morethings. Hours are accommodating for working families. Highly recommend!

Everything was great besides the fact I was charged almost $70 for an exam and the doctor wasn't in…read morethere more than 5 min.

I hate nothing more than someone treating me like I don't know how to care of my pets! I took my…read moreexotic pet in for a simple eye issue that just needed some meds. I filled out the extensive information sheet on my pet, and then later was asked again about each question and the answer I put. And even some questions then got follow up questions, as if the answer I gave was not good enough. None of which could even have anything to do with the problem my pet was in there for. I was happy with the care my pet received while in there. And they were good about calling a couple times later to follow up on how he was doing

I've never written a negative review on this platform, but this one deserves to be the first…read more My son has a veiled chameleon who was sleeping with his head raised up which can be an issue at times. We found PR online and called to explain the situation. The person on the phone acted like our chameleon was basically near death and we needed to rush in for an appt. But, before we could schedule they required an over the phone payment of $65. I've never had this with any other vet, or other business for that matter. We were told this would be refunded if cancelled 24 hrs out. We paid the fee, scheduled an appt, then called other exotic pet vets. Found 2 more nearby with good reviews who were both less dramatic about the situation and more than happy to set appointments without charging prior to meeting. My wife called back the following day (prior to the 24 hr window) to cancel our appointment. When she asked for the refund she was told they will not refund her card but instead mail a check. A week passed and no check. My wife called to inquire and was told the check was sitting on the desk and would go out that day. Another week passed, still no refund. She called again and this time told "we send groups of refund checks every few weeks. Yours will go out soon." Another week, no check. This time I drove to the office and was met by a woman (Donna Ross, office manager) who turned very defensive when I mentioned I was there to inquire about our refund. She curtly stated it was sent out two days prior so go home and it should be in our mailbox in the next day or two. Another week passed and still no refund. I returned to the office again and was met by a sweet girl in the front. I explained why I was there and she went to get Donna Ross. I could hear their conversation in her office including her complaining about the fact that I was back. When she approached, there was no pleasantries, no "I'm sorry this has taken so long". Instead she just snapped, "I told you I mailed the check and since I can't control the mail you're just gonna have to wait it out. If we get it back I'll call you". Very rude, very unprofessional. At this point we were at 30 days from our original call and charge. I asked them to write me a check and cancel the other. She told me she couldn't and I would have to talk to the doctor if I wanted to wait. Which I did. Eventually Tim Gravatte approached to discuss. I'll spare the lengthy details, but have an audio file if anyone would like to listen. Long story short, this guy was just as unprofessional as the first. Our only crime in this situation was setting an appt with this place, paying the charge they insisted upon, then requesting a refund as they said they would do when no services were rendered. We were basically treated as a hostile witness throughout this whole experience, as if we had wronged them in some way. It was quite strange actually. There was never an apology or really even human decency with any of the interactions. Mr. Gravatte refused to write a check and just kept repeating if the refund doesn't arrive in another 2 weeks I would need to drive back over to the office and then he would write me a check. So at this point, I feel like we should charge them for our time we have wasted on this ridiculous scenario. Terrible experience and still no refund. On the bright side, our chameleon is healed and doing well thanks to another vet who was professional, pleasant, and definitely someone I would return to. Penny Royal Vet on the other hand is a place I would definitely recommend to stay far away from. I have since talked with others who have had similar experiences as mine. Proceed with caution.

I remember how easy it was to welcome Buddy to my home. This frightened, uncertain senior Chihuahua…read moretook some time to trust me, but he always made me smile with his sweet little face. I knew as an older rescue, Buddy would not be with me as long as most of my fur family members, but he soon settled into a farm life with a "I will try" attitude. However, he drew the line at chickens. During the last few months, I monitored him with a scale recommended by an understanding and knowledgeable Frankfort Animal Clinic (FAC) office staff member. The leaving time for a friend is not easy at all. After a few false starts, I accepted what I had to do and made an appointment with Dr. Morgan. She handled the situation with kindness, understanding, and professionalism assisted by Rudy. Dr. Morgan explained about a sedative-for Buddy, not me- and I appreciated that greatly. All the paperwork/business end was completed in the privacy of an exam room. I appreciated that so very much; I hate to cry in public. The office staff member (I did not ask your name-I am sorry) came to me and dealt with the paperwork. She even brought me the RX's I had ordered for another fur friend. Rudy explained I could go outside, and she would bring Buddy to my car. The FAC staff probably see this scenario weekly, but this very difficult situation was new for me; I appreciated their professional care and their gentleness in dealing with Buddy and me. He was a good friend, and I shall miss him. Fran Bradshaw

We've only visit the Frankfork Animal Clinic when our own vet is unavailable or it's an emergency…read more In two cases, our dogs were at end of life and we didn't want them to suffer. Dr. Wade King was just going to euthanize them without a sedative that would alleviate their fear (our Springer was violently shaking!). Another time, Dr. King examined our15-year-old Cavalier King Charles spaniel. He was bonded to our 16-year-old English Springer Spaniel, whom we had to put down three weeks earlier. Dr. King said that our Cavy's bloodworks were fine. He said that we can pay $1,000 of dollars for him to do exploratory surgery ... on a 15-year-old dog!! We told him absolutely not. Again, he was just going to euthanize him, but we demanded he give him a sedative. After our little guy was dead, Dr. King touched his eye in front of us to see if was dead. In all the time we saw Dr. King, not once did he ever touch or talk to our dogs. He doesn't appear to like animals. He like the money. He just got the job done. Two weeks ago, out vet was closed so we had to take our mixed breed 13-year-old girl to have her severe diarhhea treated. Our vet would normally treat her with an anti-diarrhea drug. Dr. King, however, would not treat the diarrhea until he performed a $250! blood test. The blood test, not came back normal. So he gave us the drug to stop the diarrhea. All said and done, we paid more than $300 to stop her diarrhea. We know person who said that Dr. King is not qualified to be a gardener. I wouldn't want him touch my plants. Find someone else. Someone who cares about you and your pet. Who you and your pet as something more than a money maker.