In last few years we have dropped a fair amount of money at Chez Del, however we've decided to move…read moreon. The issue is that far too much of the furniture looks like it came out of local hotels. Gaudy, Mediterranean style. The demographic they seem to be aiming at is 70 years old and above. I'm 63 and their inventory still reminds me of a trip to grandma's house or the lobby of an assisted living facility. There is nothing remotely modern, tasteful or stylish. I'm sure their buyers know their customer's tastes, but their customer base has to be dying off or aging to a point where they have little need for new furniture. I think Chez Del would be wise to update the styles they offer. In fairness, the staff is professional and friendly but I don't envy them having to move this stuff.

Just had to share how much I am in love with the furniture I've purchased from Chez Del in Akron,…read moreOhio! Over the past two years, I've purchased a few fill in pieces for my bedroom, breakfast room, and even an entire living room of furniture at Chez Del's popular summer warehouse event. I've always known exactly what I wanted, having an interior design background myselfl, and been able to make decisions easily. However, it was the purchase of my family room furniture that had me baffeled for the first time. I just couldn't narrow my ideas and decide on the right style and layout. With the help of designer Becky Harrell, my furniture was delivered this week and I am thrilled. Becky worked with me over a year and a half. She was gracious to quote multiple pieces, let me check out umteen samples of fabric and finishes, and never made me feel as undesisive as I knew I was being. She knew I wanted quality and I wanted a great price and so steared me to take advantage of the Chez Del fall upholstery sale. Becky came to the house and measured the room to put it into their design software and show me exactly how the furniture would sit in the room. We thought through all the fabrics and finishes and ultimately decided on a look that fit me, my family and our personality. With tons of family showing up for Christmas, the Chez Del team kept a last minute delivery slot open for me, followed up with manufacturers, and made sure we had furniture for our company. The delivery guys (Keith and Joe) are top notch. I'm a little picky and they took extreme care to cover my floors and carefully placed the furniture; often making slight adjustments to my liking. At installation, Becky informed me that the manufacturer of my sofas had left off a decorative feature I had ordered. Chez Del hired their furniture upholstery person to add the decorative features and handled the issue before I even knew about it. It was done perfectly and without my having to stress about it. That is excellent customer service! Bottom line, the furniture business is a tough one these days as manufacturing has changed a great deal. It's not unusual for the retailer to have to answer to quality issues, delays in shipping expectations, and a whole array of customer satisfaction issues. And, retailers are doing all this at lower margins and more online competetors than ever. Chez Del, their personal touch and expertise, is a gem in this fast changing marketplace. I'll continue to support them and the personal experience!