The best place to start is at the beginning. After returning home from my deployment in…read moreAfghanistan, I began focusing on starting a family, which led me to K. Hovnanian Homes (Khov). We were shown a display house that was supposedly a model of how our home would be laid out. However, when the house was completed, it turned out to be a mirror image of what we were promised, leaving my daughter with a view of the neighbors' house instead of the open field we were led to expect. The layout on their site was completely misleading. Additionally, the wetlands near our property were represented in a different area than where our house was actually built. From my experience, the condition of the land on the day of showing the lot is likely how your property will end up looking. I've spent time working in the dense jungle bordering our lot, which the agent claimed would be suitable for my wife to play volleyball on. The area is so thick with shrubs and poison ivy that I wouldn't let my family help me remove anything. The warranty and repairs specialist we dealt with was comparable to the most basic union apprentices I've worked with. This man has visited my house multiple times, and each time he looks for the quickest and easiest way to get out of doing his job. He smiles to your face while undermining you behind your back. His name starts with a "P," and I advise you not to trust him--always double-check his work. I had settlement cracks running across the living room, and the patchwork repairs were horrendous. They installed broken cabinets, and when he returned to replace them, he shot trim nails through the cabinet, leaving them sticking out on the inside. The yard work is another matter; it's been horrendous. I brought in eight yards of topsoil to level out the hills and will have to purchase more next year to keep trying. We also discovered a factory defect with our tub. Mr. P informed us that our two-year-old had likely chipped the wall with a Barbie. After inspection, it turned out to indeed be a factory defect. Khov does not replace factory defects; they only cover the installation of materials. Now, after three years of trying to get the tub replaced so I can bathe my children, I find myself in contact with the manufacturer, playing the worst game of pass-off I've ever experienced. As a disabled veteran, I have been disappointed with Khov's lack of commitment to fixing their errors. Honestly, save yourself the trouble. I even led my parents away from Khov, recommending they go with Ryan Homes instead. I urge anyone considering Khov to do the same. I am a 13-year Seabee builder in the Navy and a 10-year union carpenter. Yes, I could fix these issues myself, but I have a problem paying to fix something I already paid professionals to do, which is how Khov markets itself--but that is simply not the case.

Dealing with KHOV's Michelle Arocho is a nightmare!…read more TLDR: If you want to be misled, and have a large builder beating you over the head with their contract, then build with KHOV! Specifically, Michelle Arocho, Ohio's Director of Sales, will yell, bully and threaten you with keeping your earnest money and cancelling your contract if you try to ask for explanations or point out their mistakes. We were forced to close the house with a bully because we needed a house and we could not find anything else within the time frame. We had to wait until our house to close and got all the paperwork so that she could not touch our house and we can finally stand up for ourselves. Now we have to remember that we bought a house from a bully forever. When we signed the contract, we were told we could submit a loan commitment letter first and shop around for lenders later. In the contract, it does say we need the seller's approval if we need to change the lender. We reasonably believed that means they will approve of the change, because we told the sales rep and the loan officer from KHAM (K. Hovnanian American Mortgage) verbally and in a written email that we would change the lender 2 months before closing. No one said we were doing anything wrong. Then we submitted a request to change the lender 60 days before the closing date, and KHOV denied our request. We simply wanted to change loan officers, keeping the same lender and same loan program, because the other loan officer had better rates. The sales rep simply said, "it was too late" but "we allow you to switch to KHAM". We asked why it is not too late for switching to KHAM but not our previously approved lender, and no explanation was provided. We further pursued our request with the regional director of sales, Michelle Arocho, who started by yelling and threatening us that if we change the lender, KHOV will keep our earnest money and sell our house to someone else, because it would be a breach of contract. We told her we were misled with wrong information to begin with, and even offered to show her our emails to her sales rep and KHAM. She doubled down and said that employees' emails to us and verbal communications do not matter. According to the contract, KHOV is fulfilling it and we are the ones about to breach it. We asked why we were allowed to change to KHAM, but she contradicted her sales rep and said we could not. She threatened that the only choices we have are to keep the current lender or give up the house and earnest money. Why even hire sales reps if what they say don't matter? To KHOV, the contract is the only thing that matters throughout the process. Unfortunately, this means the sales department is free to promise anything they want, and we buyers are responsible for the consequences. She is presenting that with KHOV, customers are always right until we give them the earnest money (deposit). After that, only the contract is right! Be prepared to be yelled at and threatened if you are about to talk to her.

I was being serviced by Ross Reality and when it came time for our moving the arrangements were all…read morescrewed up costing us thousands in storage fees until we could move. A woman that works for First American Title Ins. Company paid some fees to the Ross Reality person that caused the problem and is trying to tack the fees on to me through paying the water bill at the residence I'm purchasing. I did not contract with First American Title Ins. Co. and they are not a collectiion Company for Ross Reality and they are breaking the law.

From the moment we met Allison to the time we closed with Kali, this has been THE VERY BEST closing…read moreexperience we've ever had which over the past 40 years includes 12 properties. Very professional, kind, welcoming and complete. I couldn't recommend a service more highly.

Excellent service, excellent product. I asked for aerial photos of my property and received far…read moremore than I expected. The pictures were excellent quality, full color and properly framed. Shoreman Media provides a high quality, professional service. He was on time, did what he said he was going to do and delivered more. I'm very pleased with his work and have already recommended his service to others.

"Top-tier real estate agent!"…read more A family member recommended Angie Lopez to me, and I couldn't be happier with the experience. As a first-time home buyer, I had plenty of questions, but Angie walked me through the entire process thoroughly and patiently. She is a full-time Realtor with seven years under her belt, and her local market expertise is second to none. Angie is remarkably responsive-- late evenings and even on weekends--punctual and truly dedicated to her clients. 10/10 recommendation!

I have had the opportunity to work with Angie on several transactions, and she is truly an…read moreoutstanding realtor. As a mortgage broker who works with real estate professionals nationwide, I can confidently say that Angie is one of the best. She is knowledgeable, attentive, hardworking, and always puts her clients first. Her excellent communication and attention to detail help keep every transaction moving smoothly. I would gladly recommend Angie to anyone looking for a dedicated and trustworthy real estate professional!

I have been a client of Jad's as a buyer's agent as well as a property manager. As a buyer of…read moreCleveland area properties living in California I needed to find an agent who I felt very comfortable working with. Jad not only sent me listings like most agents but he sent me spreadsheets of what my cash flow would look like with realistic income and expenses. He was willing to move on with properties that didn't make sense with my requirements. It is hard to find agents like this as an investor, and it is crucial as an out of state investor. Jad also manages the properties that he helped me purchase under his brokerage, B2B Realty. A lot of them required a rehab upon turnover. Again, as an out of state investor it is tough to get a lot of bids for construction to gauge prices. Jad has not only referred me to a great contractor on a property that is not even managed by him but his construction team has also done work on the same property that is not managed by him (yet). His team has also carried out multiple rehabs on the properties managed by B2B Realty. They are not only reasonable on costs but they do great work and get the work done quickly. Regarding the management portion, units are filled quickly on turnover, I have always obtained the rent figure that I expected or better, and I always get detailed responses to my questions in a timely manner. I have Jad to thank for helping me create the lifestyle that I was hoping that I could produce. Jad played an instrumental part in helping me to make enough income off of our rental properties so that I could stay at home and watch my 15 month old daughter full time. Jad has impressed me as a realtor, and a property manager. I can only expect the same with his new brokerage. I would highly recommend B2B Realty for any of your real estate needs.

if you are trying to rent a home and they are using B2B property management, do not I repeat run do…read morenot rinse from anybody using this company you would not get your call answered they will not speak to you professionally on the phone. They only text you and you will get a notice on the door for being three days late for rent they do not follow your original lease. They put a lot of fees on your They take a long time. A very long time to put in service request. Very very unprofessional. I tell no lie run and spend your money deserve and will be treated better. I will not be renewing my lease because of I am running with fire on my feet

Gateway Title Agency is the way to go! With absolutely no knowledge of how to sell a home I was…read morereferred to Gateway Title by a friend. It was the best advice I ever got! They explained and gave me everything I needed including great support. Rachel and her staff are wonderful! You cannot go wrong with Gateway! Thank you all once again. Jan - Independence

Professional, knowledgeable staff. Great experience FSBO. I would highly recommend.read more

I closed over 5 weeks ago with a cash offer from the buyer, I have yet to receive my $500 water…read moredeposit back from this title agency. No reason it should take that long. I contacted the escrow officer and she's checking into it. Not happy that I'm still waiting to hear back.