Thought this place looked nice and clean from the pictures, but I was wrong. Found a cockroach in the bathroom, showed the front desk attendant the picture and he stated "we get that here a lot, nothing we can do sorry." How do I even respond to that statement?! He basically told me to fuck off in a nice way. Anyway, he's a nice guy so that's why I gave this place a one star otherwise fuck this place. read more

Howard Johnson by Wyndham Holbrook - Cockroach before I stepped on the bastard - Hotels Near Me - Holbrook, Arizona

Just an overnight stay on way back home. Hotel was clean and conveniently located off the freeway. Checked in late and left early but they had a continental breakfast so a cup of coffee and some waffles got me going. read more

Howard Johnson by Wyndham Holbrook - Hotels Near Me - Holbrook, Arizona

pretty cold nights.... The lack of blankets.... Ouch... Sujan at the front desk was delightful. would come back just to meet him. Solid breakfast if you walk over to the la quinta to supplement with eggs. It's scary walking in to the la quinta but they won't ask you any questions or stop you. It's worth it. got some free yogurt and eggs. My party was incredibly stuffy in the bedroom most likely due to black mold of some sort. feeling ok now that we're on the road lol read more

Overrated, dated, cheap. It was a cheap very basic room. Wish we had paid a bit more and stayed elsewhere but we prepaid with Bookings.com so could not change. Low toilets, crappy shower head and laminate flooring. Room was clean. Bed ok. read more

The bed was clean. Only $71 + tax if you just want a quiet place with a clean bed. AC and heater worked well. Not very nice or pretty. Best was ok. read more

It may be 2 stars but very clean and quiet. Very light breakfast but god coffee. For the orice it was a value. We'd stay again.

We were travelling across the country and our usual modus operandi is to find a place to stop for the night when it gets around 5-6pm, since that gives us time to both find a place and get something to eat before turning in. This time around we had made it to Holbrook when it came time to perform this little ritual, and the place we found was the Howard Johnson. We hadn't been to a Howard Johnson yet on this trip, so it seemed like a good choice. This is your usual mid-range hotel, but at a decent budget price. It is a two-story affair, but there is a decent elevator to get upstairs, so getting to your room is not an issue if you are laden with bags or have a tough time getting up and down stairs. The pictures you see presented of the rooms are very accurate... they really are that bright and cheerful! It was nice to be in a room with those bright colors for a change! The usual rooms we had been in for most of our trip tended towards those wonderfully bland beige and brown colors. The staff was pleasant, and we had a good nights' rest. Really, we were quite happy with this stay, and would stay here again. read more

Howard Johnson by Wyndham Holbrook - View out the back parking lot. Whole lot of nothing out there! - Hotels Near Me - Holbrook, Arizona

We stayed at this hotel Saturday, 6/12. I booked on orbitz which didn't tell me the room was a smoking room when I booked it. I really had no idea smoking rooms were even still even a thing with the exception of Vegas and Laughlin. I couldn't imagine how a non smoker would feel having to be suffocated by stale cigarette smoke, because as a smoker it's pretty repulsive still. Anyway, now that we've moved past that. We arrived super late (like 1am late), the guy at the front desk was nice and friendly. Check in was smooth and easy. The parking was nice because we could park directly in front of our room without an issue, even though it's off I-40 and all the Californians fleeing (don't blame ya, I'm one of them) take up numerous parking spots with their trailers and moving trucks. The room was clean (besides the stale cigarette air of course). I'd stay here again in a non smoking room. Reasonable pricing, rooms are decent and beds were comfortable. read more

In contrast to the plethora of overpriced and under maintained motels throughout this town, not to mention the flea bag motels which now only rent by the month, and the large franchise places which want even more, this old Hojos has been recently been completely revamped by Wyndham, rocks. Rooms are good sized, nicely appointed and quiet -- with consistent and strong WiFi as well as a decently diverse breakfast -- all for $80. Being on the outskirts of town is the only drawback, but in a community this small that's hardly a problem. read more

Pay more and stay somewhere else! We've been traveling from Nashville to Vegas over the last couple days and decided to get some sleep before the last leg. I want to start by saying I am a very friendly person... I am always going to smile at you and ask how you are doing.... Just as I did last night. The lady came out of a back room and just started at me. I said I was checking in and she asked for my credit card and ID. Guess I'm not getting a hello or smile back lol - basically just unpleasant the whole time. We go to park by our room and there were guys drinking and being obnoxious in the parking lot... right next to the only open spot on our side. Classy. We got into the the room and the first thing that hits us is that it stinks... badly... OF FEET. If weren't so exhausted we would have turned around and left. The air is turned off so it is hot and muggy. The air conditioner sucks and it takes forever to get the room comfortable. Somehow we got the suite. The room is big! I think it's bigger then my first apartment. Room is very run down and the carpet felt sticky... yup, sticky! After checking the mattress - which had a protective cover... that's good - we went to bed... not to sleep... just to bed... the guys in the parking lot were so obnoxious and there was glass being broken and yelling... the bed was so uncomfortable, the room was still hot, neither of us could fall asleep. At some point we finally fell asleep. I have never gotten up so fast when my alarm went off as I did this morning. I just wanted to leave. We go to pack our stuff in the car and there is big dent on our door... where the guys drinking all night were. Wonderful. Go in to return the room key... because if you don't they charge you 10$ ... I asked for something showing I turned the key in and the guy wouldn't give me anything... nor did they give me a receipt... and when I asked he couldn't understand me. The breakfast was nothing... there is the flippy pancake thing but I don't trust this places cleanliness. Orange juice was obviously watered down. There was some cereal and muffins, but again, I don't know if they clean that stuff. Just avoid it and stay somewhere where they will at least say hi to you and your room doesn't smell like feet. read more

These people were amazing. We had a a reservation for 9 days. On night 2 of our stay my husband suffered a massive stroke and he had to be flown to a hospital 4 hours away. They did not hesitate to refund for the remainder of our stay. They genuinely asked about my husband and we're very accommodating and understanding. I will recommend them and definitely would love to stay again. Their pool is great, clean rooms, yummy door and the best staff. read more

Check in was awkward as person checking us in was not very friendly and neither was person in the pool area that evening. Was told we could get a receipt in the morning but then there was no one at the desk the entire morning. We did get one in an email. Rooms were clean and comfortable and the pool and hot tub area was nice and a great break after a long day of hiking. Breakfast was standard and it was a decent place for the price. read more

Three stars is pretty run-of-the-mill for this area. Most of the hotels, including this one, are older buildings that are hard to update. They make great crash pads when traveling I-40 to or from Arizona, but nothing fancy. The toilet was very short, even for a woman. The TV was a bit small and furniture was worn. Ownership is very particular about returning your key card and keeping things neat. They will charge you $10 if you don't turn the card in, and they only give you one card. Other than that, my basic needs were met. Management was very helpful. But, if you're concerned about getting sick, I wouldn't be using a container, shared with everyone else, to dole out condiments or cereal. One can always just bring their own breakfast. read more

We arrived in the early early AM because all the hotels in Flagstaff were booked full. We rang and rang the buzzer trying to arouse someone at the front desk. I was barely standing I was so tired and the very slow, half asleep, desk attendant was no help. I thought I was going stand at the desk and fall asleep standing up! The entire hotel has a Motel vibe and not in that Route 66 awesome kind of way. If there had been anywhere else to stay, we would've done so! Unfortunately, all other places were booked full so I give them three stars out of generosity because I had a place to lay my head that didn't consist of the driver's seat in my vehicle. If you can, find somewhere else. If you can't, at least you're not sleeping in your car which you may end up preferring. read more

We tried to book a couple of rooms, but the lady with a heavy accent kept telling us to call back when she's not busy. Called back 3x, we're patient and traveling children and dogs; seems like families traveling are subjected to accept whatever extras they want to place on families traveling together so we're extremely patient and willing to deal with anything so we are able to stay together. read more

For your personal safety, privacy, and protection, do not stay at this motel. I have never experienced a more disturbing incident in hundreds of hotel and motel stays for business or pleasure; most troubling was the manner in which management elected to handle this situation. On the last night of our three week road trip, we booked a room at the HoJo Holbrook through AAA, with plans of stopping in Winslow on the way home in the morning. We arrived at 10:00 p.m. and discovered the hotel is one with external doors; not our preference with young children, but it was only for one night. I checked in, and received my key--not a card, but a chip key. The room was old; mismatched linens, stained carpet, tiny bathroom. There are warnings for fines for stolen items posted everywhere, definitely not a destination hotel, but a stopover. Having stayed at many nicer hotels and motels during our vacation, we were disappointed, but again... Just for one night. Having driven nearly 550 miles from Lubbock, TX that day, the kids were tired and a little hungry. Once we were settled in, it was already 11:00 p.m. The only game in town for food after hours is a 24 hour Denny's. I called for three to-go orders, and left around 11:15 to pick them up, a block down the street. At 11:20, my wife calls me, crying, and I hear my kids crying. A strange man had used a chip key to open the door to our room. My wife sprung up from the bed and slammed the door, at which point the man OPENED THE DOOR AGAIN. My family was terrified. I sped down the highway to the motel parking lot, and discovered the General Manager in the parking lot. I asked her what was going on. Evidently, 15 minutes after checking me in, she ISSUED A KEY TO OUR ROOM TO ANOTHER MAN. When I asked her how this happened, she raised her voice to me and said "You are not in the system!" As if this somehow explains everything. No apology, no "I'm terribly sorry, sir"... Just "it's not my fault, you are not in the system." At this point, I'm heated, and ask to speak to the manager, at which point she explains she is the manager. She says, "If you'd like, I'll give you a refund." I told her she's darned right I want a refund. I walk up to my room and my family is still shaken, my four year old daughter won't stop crying. She's terrified. I'm seeing red. We try to get everyone to sleep, and the kids nod off after a half an hour of reassurance that they are safe. At 12:15 a.m. the same manager calls me and asks if I'm coming down to the office to check out! I told her she's out of her mind, and how dare she call me after midnight. She then says, "OK, well, then no refund-- Cone down in the morning and I'll give you 20% off the Hotels.com rate. I hung up on her. SHE CALLS BACK, successfully waking up my daughter, who is now crying again. I hung up and unplugged the phone. No one slept restfully all night. Slamming doors, yelling, and people wandering around the balcony outside all night made me wonder what a Tweakerville hell-hole this was. In the morning, I went to the office to return my key, and no General Manager. The girl behind the counter takes my key, does something on the computer and says, "You're all set." No receipt? No mention of last night's idiocy? I asked about my refund from [manager's name]. The girl calls her, and she's hiding in a small office three steps away and definitely in earshot. I guess she didn't want to help me? She asked me "When are you coming back to Hollbrook?" assuming she was going to offer me 10% off their free breakfast on my next stay. I explained, "I'm never bringing my family back here again." She says my "refund" is on my receipt; I don't have a receipt. The other desk lady prints my receipt. I again explained to this manager with zero customer service skills that she issued a key to a stranger who accessed my room twice, and terrified my family. Again, she goes back to the "it's not my fault, you weren't in the system!" I asked for her business card and the number to the Howard Johnson corporate offices. I've received a response from my inquiry at Corporate for an investigation, with the promise of a resolution by 7/28. I've reported this incident to AAA, and will base my decision to file a complaint with the BBB on HOJO's investigation and resolution. I am relieved that the key issued to a stranger, giving him access to my wife and young children, was not a murderer or a thug, or this could have been a real tragedy. Instead, I still have a terrified four year old daughter who won't sleep in her own bed, and a real sour crook in my craw at the end of a great road trip. For your own safety, don't stay here. Tell your friends not to stay here. New management and customer service practices are desperately needed at this motel, to ensure that no one gets hurt or had their trip interrupted by idiocy. read more

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Planned 1 night stay here. Wound up 2 nights because of some car trouble. Reception was efficient and courteous. The room was clean and nicely appointed. The mattress was a bit lumpy though. Continental breakfast was the usual for this level of motel. And you can make your own waffles. This was a good way stop. read more

This hotel room was horrible! The entire rooms stunk so bad and there were no towels provided. The room was very dirty and not even clean. On top of that there was a potent lingering smell of dog pee everywhere. I would give this hotel 0 starts if I could. There are a lot better options than this one. read more

Overall, a decent spot to stay if visiting the Petrified Forest National Park (or eating at the amazing Bienvenidos) for one night. Generally clean room and friendly staff. Loud outdoor parking lot. Bothered by the nickle-and-dime "if a towel is missing you will be charged X dollars.' read more

Beds are extremely hard, you get a thin wool type blanket and sheet. And the breakfast was all carbs, waffles, cereal, muffins, toast. No proteins, meat, or fruit. Rating 3 stars bc it got us off the road to sleep (what we could) before heading back to the road the next day. And it was clean. read more

Best kept secret . The staff is friendly and accomidating. Brandon at the front desk nice and delivered great customer service. Rooms are good for the price. Thumbs up for this property read more

Clean, quiet, comfortable. Good WiFi. On my list to stay here again. Hot coffee in the lobby. Nice breakfast area. We were pleasantly surprised. May be at the end of town but not a problem with us. AND.. They were able to accommodate our first floor handicapped room request. read more

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I would give this place a negative if they allowed it. There seems to be a huge communication problem with the management staff at this specific Motel. I booked a handicap room and confirmed THREE times that we would have a handicap room available for my mother. Upon arrival, they had no room available. We were forced to go to a much more expensive hotel and luckily were able to get her an accommodating room. To add insult to injury, the hotel charged us as a now show. They refused to refund do to a confused management staff at the Holbrook site. It has been 3 months and the staff is still too confused to offer a refund. I've called the Wyndham help desk and they in turn called the motel. They are still confused and are making me go back and find statements to validate my claim (again!). STAY AWAY from this kind of poor customer service and find another place. The Lexington down the street. Much better read more

Great place to stay if you are traveling through this area. Clean updated room comfortable triple sheeted beds, decent towels, the shower had a great water flow, great soundproofing and the front desk has been polite and helpful. The breakfast was reasonable with cereal toast waffles eggs and sausage. We will choose this hotel next time we are I. The area. read more

I see what people are saying about the front office people. We arrived last night with no reservations and looked online first to make sure of prices and availability. The counterperson told us that there was no regular rooms available but we could have a suite for 120+ tax but online rooms were available for $80. We told the lady that there were rooms available online for $80 but she said nope, there is nothing available except a suite. We thanked her for her time and then went online and booked the room for $80, went back inside and got our key to the room that wasn't available according to her. Breakfast was good, room was clean and quiet. It's not a bad place to stay, front desk people just suck. read more

My mother and I are just now leaving the hotel; we were so content with our stay. I am physically handicapped and We were easily accommodated with a down stairs room that we recieved last minute. The service was great at the front desk. The food was cooked well and had a wide assortment of breakfast items. The room was spotless. The maid cleaning in the early morning was so kind, and it has easy access to the freeway! We are very happy to stay here again soon read more

Beware of staying in this hotel. Bad customer service. Ashely is so rude . the worst customer service. plus they charged our credit card while we did not stayed there. what kind of business is this????? read more

I travel a lot... And I mean a lot.. I stay in hotels usually 10-14 days a month.. I book same day, as I never know where I will end up.. I booked this hotel looking forward to having a relaxing evening .. I booked my room at about 3 pm ... At 5 pm my vehicle broke down, and I was about 70 miles away ... Guess what ??? No refunds if I cancel after 3pm ... What a joke !!! Really , they said they couldn't rent the room out because it was to late In the day ... Howard johnson just lost my business .. I mean a vehicle break down is not a justifiable reason to cancel? I just have two words for HJ " Bye Bye" read more

This place is a s**thole dump. And the customer service is atrocious! If the desk lady doesn't give a damn about the customer you think they care about the cleanliness of the room? Hell no. I could not risk my familys health and security staying here we moved to the Lexington down the street. Much better read more

$60 per night. clean . quiet.easy. pleasant staff. have swimming and hot tub and laundry. will come back again read more

We stayed at this hotel last night because of good ratings. I was disappointed with the hotel. Our room was very old. The blanket and comforter REALLY needs to be replaced. The toilet tank cover was totally cracked. With the room being so old they did do a good job cleaning. read more

No different than motel 6 except the bed are better and cleaner. But the room I stay in really stink and smell so bad. Motel 6 in San Diego not even this stink. And the breakfast mostly cold. Cold eggs and sausages. But Denny's around the corner but the room just stink bad time. read more

We stayed at the Howard Johnson's in Holbrook, AZ and had made the reservation at the last minute on a mobile phone via website. We had requested a ground floor room as we have a disabled person. They accommodated us with a room right across the driveway from the handicapped parking spots which was perfect! The room was large and comfortable, quiet and very clean. The staff was very friendly and accommodating and I would highly recommend this hotel if you are needing something reasonable, clean and nice near Holbrook, AZ!!! read more

On the night we checked in we were quoted $90 and paid and then when we checked out the receipt stated $72. They would not reimburse us.

This was a very old hotel. It was ok but for the price I would have stayed some where else. The breakfast in the morning was not that good the eggs were cold and the sausage was nasty. The staff did not fill them up when ran out. Had to wait for them like 20 min. You can only swim in the pool from 2:00 till 11:00. So it stinks if you want to get up and take a early swim. Before check out. The rooms were not cleaned very well either. I found a dirty toothpick on the nights use next to the bed with blood on it. Save your money and go some where else. Also the people that answer the phone are very rude and act as if you are bugging them when you call to book a room. Won't stay here again. Also a barking dog in the room next door and when called down to the office they just kept repeating what I said. read more

The Wigwam motel was a very cool area. Although the Teepees we slightly on the small side the overall experience was great! There were many old cars around the motel. The appliances inside of the Teepees were not up to date at all!!! The TV was very old and the ac was very very loud! This was a really awesome area! Be warned tourists will stand by you door and take pictures!!! read more

VERY clean! From the lobby to my room to the pool the whole facility was spotless and smelled good. I stay in hotels a lot for work and this place is inexpensive, clean, quiet, and the service was great. I really couldn't ask for more. The hotel is close to the freeway and has several good restaurants nearby. The breakfast here was just fine. I personally don't care if my eggs are a little cold, I am perfectly capable of using the microwave provided in the breakfast room. I will definitely stay here again! read more

Decent hotel, but beware. This place has a $10 charge if you don't return a room key. The keys look like the standard plastic card the clerk encodes when you check in. No mention from the clerk about this fee, nothing on your check-in receipt, and nothing printed on the card itself. Only when my wife happened to read the house rules posted in the room did we discover this new key fee (new to us, at least, and I'd guess we've stayed in over 300 hotels all over the world). Along with numerous postings alerting us to the charge we'd incur if a washcloth or something was missing, this HoJo just feels like they'd be more than happy to pad their revenue with sneaky extra charges, some of which won't appear until you've departed. The desk clerk at ckeck out confirmed they do levy these fees. My solution was to take a photo of my keys being returned. Three stars because the room was ok, breakfast decent, and price reasonable. But I don't like feeling like a potential mark for their games. read more

I have stayed here multiple times before because I have family in the area I visit. Never had any problems what so ever. I recently stayed for the 4th of July, I woke up the next day with multiple bites on my arms. I have had bed bug bites before and I always have a reaction to them. I called the Manager to the room and she got defensive, she offered no help what so ever. Just told me it was fly bites. Anywho, I spent the afternoon at the clinic with a swollen arm, pulsing redness pressure radiating from the bites, and itchiness. Beware of room #213. read more

Would give zero rating if I could. Manager was rude and not accommodating. I had a written email confirmation for my stay with the total listed plus taxes. I specifically told the agent when booking that I had two dogs and he told me the total price included the dog fees, and the dogs were listed on the confirmation email with the price. When I arrived the manager stated I had to pay an additional fee for the dogs. I showed her my written confirmation but she just kept shaking her head and stating I had to look at the web site. I stated I had written confirmation that included the dogs but she refused to acknowledge this. I had no choice but to stay the first night and pay an additional fee for the dogs even though it was already charged in my original confirmation. read more