This past week my Grandfather called Briggs Pumps & Plumbing inquiring about their services as the…read moreancient piston pump in our house in Sprucedale had stopped working this spring. We were in need of a new pump and someone to install it. A quick google search brought us to Briggs Pumps & Plumbing in nearby Huntsville. After explaining the situation to BP&P over the phone, the man on the other end immediately replied "We are not in the business of giving free advice" and hung up. It was quite rude and horrible for business, I do not understand how they can make a profit if they 'hang up' on all prospective business leads. Needless to say we are currently looking elsewhere for help with a new pump.

From the owner: Stop into the showroom to see a complete list of our services.read more

He admitted he couldn't work on oil water tanks. Gave me the name of a local guy. Even followed up…read moreasking if i was satisfied and got what i needed. Excellent help.

Our experience with Harris Plumbing has been extremely UNSATISFACTORY. If I could rate it with zero…read morestars I would. The experience was, at first, promising, at least when they were "selling" us on their services. When it came to execution (draining the water system at a cottage and turning it back on in the spring) there were mistakes made and much frustration experienced by us. Worst of all, and most unforgiveable, has been their refusal to accept any responsibility for damage caused. We were overcharged for services for which we had received a firm quote, then we were told that a tap had to be replaced (at $800+) when there was nothing wrong with the tap. Another tap, damaged due to poor system draining, they declined to repair or replace unless we paid $400 (I replaced the tap for $76.99). The list goes on. Our attempts to communicate our frustration with the president of the company were unsuccessful; instead were met with more refusals to accept responsibility. Finding a good plumber in cottage country is difficult; keep looking, this isn't it.

Around January, I started noticing a faint odor that, to my inexperienced nose, could have been the…read moreseptic, or propane or drainage issues. I also noted that our shower/bath drain and our kitchen sink were, at times, very slow to drain. But it was the odor that concerned me. I called the septic people and they suggested I add dried dog food to the holding tank, which we had done in the past, so I gave that a go. I called the propane company and they sent someone out straight away. I called you in case the slow drainage had to do with something backing up and causing an odor. You very kindly walked me through some "tests" to see if there was immediate concern for the pipes, back up, blockage, etc. You could have charged us to come out and take a look, which of course would have been fair and reasonable. But you were willing to spend some time with me on the phone to give a few things a try before doing so. As it turned out, the motor had gone on the septic so the smell did get worse. There was a slight propane leak at the fitting going into the cottage, so while that wasn't the odor, it was a good thing to catch. We've been here full time now for three years. I've witnessed companies take full advantage of their clients by making unnecessary house calls, or asking you to "bring the car in" when I discovered some simple solutions on YouTube that they might have suggested first. You have given me guidance on the phone more than once, Dan. (the black rings around the filter caps and where to find them.) I just wanted to thank you for your patience with my questions and talking me through what to look for before coming out to see if drains were backed up, etc. I have really appreciated your kindness.

You won't be disappointed with this company. He is friendly,courteous, hard working, dependable…read moreand very knowledgeable. Highly recommended.

Will removed and added a new hot water tank and water softener in my house. He also changed a sump…read morepump and piping. I sent a request through YELP and he replied right away. He was very professional and I could tell he has a lot of experience. He answered all my questions, and got the job done quicker than I expected. We haven't had any issues since, and I will definitely call him again when we update the bathroom. His great customer service and plumbing work was much appreciated.

Jim did an amazing job installing a complete faucet set for the bathtub after the shower pipe…read morespilt. Also fixed the hose connection and hooked the water up to the dishwasher. Great job at a fair price. Thank you Jim.

From the owner: We strive to exceed expectations by ensuring that all plumbing work is completed to the highest…read morestandards. We will provide you with a free consultation to explain all of your available options so that you can choose the scope or work that’s right for your home or business.

We called Randy on a recommendation from a neighbour. He came out to our cottage and readjusted…read morethe pressure switch on our pump, it now works perfectly! When we asked what we owed him, he said, "No charge"! Who does that anymore? We will definitely call him next time we have any plumbing issues. Thanks, Randy!

Randy has been taking good care of our cottage since 2002 and we could not be more happy with his…read moreservices. C&K from Gooderham