A Wonderful Experience in a Time of Mourning…read more
My apologies for the long review, but the company deserves a good and long one. If there was ever a time for things to go right, it was my, dreaded, upcoming interaction with the "Bereavement Extortion Industry", which I have, unfortunately, dealt with in the past. My experience with Rod, owner of E.L. Collins funeral home, was the opposite of what I expected.
My initial call to this company was met by a voice that was more interested in my needs and not their sales goals. I explained my apprehension and disdain for the funeral home industry to Rod, and about 30 seconds into our conversation I realized I wasn't dealing with high pressure sales accompanying a 3-page funeral options menu, and knew i found what I was looking for; a not-over-the top cremation process for my 93 yr. old father, without the funeral home visitation. Not having a fancy new building, with slick salespeople, made me initially believe I'd arrived at the wrong place.
My ill father had been residing with me in Spartanburg for close to three years, but his burial site was in Charleston, S.C. Rod said that was not a problem. Since I needed a licenced funeral home to open the ground to place my father's remains, Rod said he would be glad to drive to Charleston to be present at my father's graveside service. I gladly paid him a nominal fee for this, as I never considered the requirement from the State to hire a licenced entity to access the burial vault. My option was to hire a Charleston-local company to do it, and it's expensive when you plan the funeral yourself and they don't get to extort a tidy sum for their other bereavement extortion services.
I paid for a very affordable cremation, but this is what E.L. Collins (Rod) provided with that service. He guided me with writing my brief obituary, which was my father's wish. He helped me pick out the best picture and edited it for me, and submitted to both Upstate, SC and Charleston, SC newspapers (online also). As customary, he made made arrangements for me to obtain death certificates to take care of my father's affairs. He also made arrangements for a DOD-approved U.S. flag to be presented to me at my the funeral service for my father's military service. Then he drove 220 miles to be present for the burial.
Organizing a funeral, without the full service of a funeral home may border on overwhelming, but I assure you it takes the business feel away from a funeral, and brings a more family feel to the process, and also, surprisingly, removed the dread cloud away from the entire process that was positively commented on by all of my family that attended. It became a celebration of my father's life versus a mournful event.
If you are looking for a funeral home that isn't try to sell you something you don't need and extort you during your time of grieving, is very compassionate, helpful, and understanding, then E.L Collins Funeral Home is who you need to contact.
To top it all off, Rod Collins is a wonderful person.