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    Robinson Funeral Home

    5.0 (1 review)
    Open Open 24 hours

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    28 days ago

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    Thomas McAfee Funeral Home- Northwest Chapel

    Thomas McAfee Funeral Home- Northwest Chapel

    3.4
    (5 reviews)

    When my grandfather passed away back in February, having used Thomas McAfee for all family services…read morein the past we knew where to go. The staff, especially Trevor who handled our arrangements, was extremely accommodating, courteous, personal and professional, and worked with us to have all the plans sorted out, despite a turbulent planning process due to my grandmother's illness. Trevor kept great contact, made every possible accommodation possible, answered every question and made the planning process very painless with an abundance of gentility during our family's hour of grief. We have been in Thomas McAfee many times over the years for services outside of the family as well and every arrangement is perfectly handled. The Thomas McAfee name is truly synonymous with funeral planning in the area and I would recommend their services to anyone in need. Fast forward to yesterday, when I brought in our family guest book for two small corrections. While I was expecting to drop it off and pick it up at a later date, Trevor and Vicky worked hard to have the changes made same-day which was highly appreciated. The McAfee name speaks for itself and they are truly the best I have seen in town. Thank you again to everyone involved in our family's services over the years, and while we hope we won't have to see you again soon, when we do, we will take comfort in knowing we can expect the same level of professionalism as we have had in the past.

    The staff here were very helpful and friendly. Carrie Broughton was a Godsend to me, she went above…read moreand beyond to help make this difficult time as easy as possible and I am very thankful for her.

    Graceland Cemetery West

    Graceland Cemetery West

    2.3
    (3 reviews)

    Wanted to Thank Sandra Riggins's and her staff for the lovely Christmas Remembrance program at…read moreGraceland West Cemetery You could tell a lot of hard work and passion went into Pulling it all together. From the harpist, the service, the refreshments and the ornament's.......it was wonderful .......Thanks to the staff for caring!

    Update to my previous experience. Please avoid this company at all cost unless you are paying cash…read morein full. Although MY BANK and I resolved my issues, with ZERO help from Graceland manager until after we had canceled the checks, I think it's interesting to note these FACTS. I have 3, yes 3 different contracts with different amounts. This shows you, that you are very much overpaying for their services and products. The first contract had my total at 5363.99. For an opening and closing, and a vault. When I brought this to their attention, the second contract was 5095.A difference of 268.99. After I started paying on the 2nd contract and Graceland lost the funds (5 payments of 424.65) I canceled the 2nd contract and requested a new contract as the second one was convoluted. So on the 3rd contract the total amount as 5079.65. I also during this time, BEFORE I stopped payment on my 5 checks, got an invoice from Graceland reflecting that a payment of 424.65 had been made to my account leaving me a balance of 4670.35. So, if none of my 5 checks had been cashed or deposited, WHO'S money did they apply to my account? Like I stated previously, these people lie and make excuses. The General manager when I first spoke to him LIED and then tried to deny what he had stated. However, I have a very reputable witness, who heard him tell this lie, it was my son's DDSN case worker who was here for a home visit. So to recap. When I got the invoice stating only 1 payment out of 5 was applied to my account. I started making phone calls and sending emails. I provided Graceland with statements from my bank, I printed up and drove directly to Graceland and handed them actual proof many times, Graceland NEVER ONCE SHOWED ME ANY PROOF the money was sent back, (because it wasn't). Graceland all of them lie, and the owner hides behind them, you can't reach the owner. Something as SERIOUS as what happened to me, 2123.25 taken out of my account and sent to Graceland that they admitted they received, then lied and said they sent it back. I have ASKE WHY? They couldn't answer, because they HAD NOT sent it back. I truly regret buying grave plots at this unethical, unprofessional, business, where lying is a requirement and the owner hides behind the liars. Graceland is a disgusting Cemetery, trashy, and not a place you would want your loved one, funny how Graceland will talk so sweet when you come in to buy and stab you in the back as you leave. Read the google reviews as well as Yelp. Different complaints, different people, but all say basically the same things I endured, Hundreds of people who don't know each other saying basically the same issues/complaints against Graceland.

    Robinson Funeral Home - funeralservices - Updated August 2026

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