We had complimentary tickets to see a movie after a bad experience whereby young people spoiled watching the movie we had gone to see. Many other couples were also given complimentary tickets for the same reason. Whilst that was a nice gesture at the time 6 months later we return to use our complimentary tickets only to be told by the manager Caitlin that they were no longer valid. Never mind that Hoyts didn't have anything showing we wanted to watch until now. We feel it was a very mean act to not let us use the tickets. At the time of receiving the tickets we were not told of an expiry date. We purchased the original movie seats on a gift voucher that didn't expire until 2025.
We will not return to Hoyts again. Very poor customer service. read more