While I absolutely love my Passat I don't like the fact that being ignored is something these…read morepeople need to learn NOT to do but once they received my $ that I paid cash for the car now you're no longer a person to them but yet a nuisance. My title was stolen and I asked for helping me with an extension but they failed to return any of my calls so when I show up over there they will wonder why I'm cutting up like I plan to do so because no matter what you don't erase that person from your list by any means. If I could go back in time I would have NEVER bought from them and I will make sure reviews are left anywhere I can post. STAY AWAY FROM THERE because they don't care.

Brought my SUV in for service and tire repair and replace the opposite tire on front to have…read morematching set, I have the tire and rim insurance through BMW so I would've been responsible for the cost of second tire. Service went well other than the normal up sales which I decline till next service. After declining the up sale, they claim they could not find the leak in one of the tires which I have been airing up the tire weekly while waiting on the appointment. Then they claimed the tire with the leak had the cords showing which disqualify for warranty, but they forgot they sent me the video of the inspection which clearly show the tire in good standing. When I called them out on that they claimed they had my vehicle mixed up another customer. Go figure! After all, said and done they refuse to honor the warranty by saying the tire wasn't leaking but once I got home, I found the leak with soapy water. These are run flat tires and cannot be repaired.... I spoke with the service manager he was just as bad. Severely disappointed Craig

I stopped by here for an oil change randomly this morning, after deciding I didn't want to wait for…read moreall of the typical places to open up. They were able to fit me in at the very last minute earlier in the morning than I would've been able to be seen at any other place. The staff was very friendly! And the price was great! They even checked out one of my tires for me. Highly recommend using them for service/maintenance!

From the owner: Local Choice Automotive, located in Upper Lafayette just outside of Carencro, is a trusted…read moredestination for quality used car sales and comprehensive automotive services. Owned by Mitchell Mathews, a lifelong resident of Carencro, the dealership prides itself on its community roots and commitment to customer satisfaction. In addition to a diverse selection of pre-owned vehicles, Local Choice Automotive offers a full-service department staffed by skilled technicians. They also accept most extended warranties, ensuring peace of mind for customers, regardless of where they purchased their vehicle. Whether you're in the market for a reliable used car or need expert repairs, Local Choice Automotive is here to serve you with integrity and care.

Mark contacted me after my initial inquiry and the rest is history. He coordinated with me and we…read moredevised a plan for me to drive from Houston TX to Lafayette LA to trade in my old reliable for a brand new (used) vehicle. Mark is an amazing, down to earth, honest, intelligent, professional and caring salesman. They had everything prepared for my husband and I when we walked through the door. They answered every question with passion and everyone we encountered treated us like we were VIPs. I couldn't have had a better experience doing business with these gentlemen. Mark and Chuck made the car buying experience simple, smooth, and stress free. I highly recommend this business, these wonderful business men and I would buy another vehicle from them in a heartbeat.

Man o man let me tell you something. You wanna talk about rude. I asked about a bike they had for…read moresale. Told them I had 2 dirtbikes to trade plus some cash. They wouldn't even have a conversation about potential numbers so I'd know if we were even in the ballpark but they wanted me to drive over an hour with my dirtbikes to work a deal once I got there but nothing before. I lost my shit I'm angry as fuck. Before the conversation was over they told me they don't really do well with dirtbikes so they weren't really interested. So why the flying fuck did you try to convince me to drive all the way there only to find out you could have told me you weren't interested in trading for the dirtbikes on the phone. They called me rude and yea I was cuz I was angry they wanted to play games with me.

I followed my Service Advisor, Taylor, from anther dealer & brand. Although I am an old JEEP'er,…read moredriver since the 1950's & owner since the '70's. Ordered a new '23 Gladiator Fall '22 to be a stablemate for my pristine 2001 Wrangler. Acadiana JEEP is a mixed bag. the owner, Ms. Vega, the Senior management guy Jeremy Hull, & my advisor Taylor are very good. The others are typical car dealer types. I do extensive research before even looking: car mags, other owners, on-line, etc. I most often know more about models, options, prices, etc. than the salesmen. The Gladiator shut-down at 700 miles & had to stay in shop for 3 weeks. Afterwards, for 2+ years it has been trouble-free. If considering a new JEEP, please study first. The current Stellantis JEEPS have many counterproductive "economy" features and "safety" features which are totally inappropriate on an OFF-ROAD vehicle, and can't be disconnected, or even interrupted. Although I have owned JEEPS for 46 years, and used them everywhere from high Rockies to South Texas beaches, to Louisiana & Mississippi swamps, I don't think I'll ever buy another unless Stellantis learns what Americans actually use their vehicles for and corrects current deficiencies. We have made a couple really long highway trips in our JEEPS, we don't consider them as highway vehicles and keep other vehicles for Interstate driving. I don't abuse any mechanical equipment to show-off. Anyone new to JEEPS would do well to do all "customization" via the JEEP FACTORY or MoPar ONLY. JEEP Engineers know what works. Many aftermarket items look great at first, but disappoint AND reduce resale value. If I were to buy here again I'd start with Mr. Hull and Taylor; both are honest & knowledgeable. Bonne Chance ! Rick

Customer service was terrible. Told me my truck would be done by the day. Never heard anything, no…read morecalls, no updates, stopped answering my calls. Was told my multiple people to avoid. Should have listened

I've read most all the reviews here and I was hoping to be able to give some praise and redeem this…read moreplace with a 5 star rating, but they simply wouldn't let me. My story is almost that of a saga, but I'll try to make it shorter than reading the Harry Potter series. Lol. I have several cars of my own in addition to my wife's car and my 5 kids autos. Additionally, I buy and trade cars in almost annually so in my old age, I've been to a lot of dealers. Locally, we frequent the AUDI, BMW, VW, Nissan, Mitsubishi, Mazda and Ford dealers on a regular basis. So. My story. I have a 2006 S2000 and it needed a new top. I stopped in here and was quoted $1800 for the top and $1800 for labor. Wow. Big ticket item. So I decided to try and find a factory top online for less since they said they would install a factory top if I got one elsewhere. I found one and saved $700 on it. 3 months later I took it to get installed (arranged the drop off with service). 17 days later and a dozen phone calls and the car was ready. Kind of. It turned out that the mechanic who could do convertible tops was no longer employed so they called me 3 days later and told me they couldn't do it. After several calls and discussions, Community offered to coordinate the install with another shop for a reasonable fee. The top was installed and looks good. However, during the transport of the vehicle from one shop to the other, the car had an electrical issue. This was also repaired but when I picked up the car the service engine light was on. It turns out they missed (or fell off?) a vacuum hose. Aside from that the car was filthy as I picked out two handful of leaves and acorns out of every crevice of the car including the floors being a mess. Had there been no engine light on and was provided a clean car, I would have given 4 or 5 stars. I do thank Matthew and he really went the extra mile to try and make good on everything including asking me to come back another day so they could clean the car but this whole ordeal has me asking what kind of leadership the service department is under and the talent of the mechanics there. After 17 days this car shouldn't have been delivered with the engine light still on and the car filthy. (There was even sticky spots like soda on the inside dash and outside which I assume was from the guys putting in the top). Overall, a decent outcome but certainly not on par with other dealers in Lafayette. Maybe in time they will get better. I do enjoy the popcorn they offer in the waiting room and the showroom is new and modern so they have the proper facilities, it's just working to be perfect in service. Enjoy!

After months of searching, we finally found the vehicle we wanted. We put a down payment and…read moresigned the paperwork but had to pick up the check for the remaining amount since we got the financing through the bank. I specifically asked if that was enough to hold the car and was told yes. Around 1pm, I told them we'd be there around 5:30 with the check. They said that was fine. We get there at 5:30pm just to be told they have bad news but THEY SOLD THE CAR TO SOMEONE ELSE. no other explanation. They said they'd make it up to us but all that included was upselling to a more expensive car with higher mileage and extending the loan. Please tell me how that is helping us out. I have receipts for the down payment and texts to prove we stayed in stayed in touch. One star is too much, wish I could give no stars.

I have to say that Carlus was extremely helpful. We had the fuel pump go out on I-10 EB just before…read morethe last exit (Louisiana Av) of Lafayette, LA. AAA towed us to the closest shop at 4 AM. 7:30 Opening time came and went, figured out that Good Friday a lot of businesses are closed. Finally called Aymond Automotive and Carlus answered the phone and explained that he was actually closed and just there until 10 AM waiting on a parts delivery and a customer pickup. He said he could come and check it for us and in 5 minutes he was there with a fuel pressure gage and confirmed our suspicion, fuel pump died. 2001 Chevy Silverado 1500 OEM pump, never changed. He said tow it to the shop if we can get it there before 10. We got there at 9:15. Carlus changed the pump and filter and had us ready to go a little after 10. Shout out for this Marine Corps veteran for helping my family and I to get back on the road again and on our way to Orlando, FL. We got back home Easter morning in time for Easter morning services.

Honest about his pricing and thorough in his work. Easy to work on scheduling. I had a full engine…read morereplacement.