I am a "new customer" at this "dealership". I spoke yesterday with service advisor "Trina" to…read morearrange no-rush F150 servicing, but when I arrived I found a long line of "waiting" vehicles. the dealer allows folks to PARK in the "service lane". Once inside, the service was typical Ford Dealer stuff. Please get detailed directions on how to get there,as it is not as easy as it looks. Perhaps the multi-line Dealer, "Courtesy Group" needs some customer re-orientation classes for their employees. Rick

Terrible experience. Do not recommend…read more Drove 7h from Austin to get here to buy a new Mustang Bullitt. Got there and the car had two scratches on the metal part of the front bumper and an indentation on the plastic from someone probably parking into something. Lance, my salesman, was nice and apologetic about the damage and proposed these options to me since I had driven from far away: 1. Credit me $150 to get a new plastic part to replace the damaged one. Mail me some paint to touch up the scratches myself. 2. Leave the car there for them to fix it and pick it up the following weekend. I chose option 2 since I'd rather not be fixing my brand new car myself for damages caused at the dealership. I then proposed we close the deal that day and I'd come back to get my car the following weekend. Going into the finance room with Kevin made Lance's efforts to improve my so far poor experience go down the drain. You know a car dealership finance guy is trying to lead you the wrong way when he starts the conversation by scribbling down monthly payment numbers on a sheet of paper instead of showing you your bill. I tried to spare Kevin's time trying to sell me extended warranties but that didn't stop him from sneaking a $694 "other" line item in my bill. Turns out I was going to be paying $395 for paint/interior sealants and $299 for VIN etching. Not only did I not ask for either of these two things, but I also tried to confirm my total the day before my drive, to which I was assured there would be "no surprises". Well what a surprise it was to drive 7h to see a scratched car and have a rude finance guy try to shove a $299 VIN etching in your bill! Thank you Google for showing me that I could buy a VIN etching kit for $18 on Amazon. And that's IF I wanted that, which I most certainly don't. I walked out of the deal because Kevin wouldn't budge on his 1600% markup on VIN etching. I'll spare you the details of all the ridiculous things he said while trying to convince me it was a good "investment". I came into the dealership ready to buy the car, financing or cash. Left empty handed and wasted 13h on the road. Props to Lance though for being a nice guy and apologizing for the deal falling through. Luckily for Kevin his job apparently doesn't require being polite to customers or else he'd be out on the street.

Last Thursday (1/11/18) I was travelling from Dallas, TX to New Orleans, LA. I was in a great…read morehurry, as I was joining my siblings for a weekend reunion and was committed to picking them up at the NOLA airport. I really did not want to be late. As I was driving south on 49 in my new 2018 Chevrolet Tahoe, I lost all sound in my radio. I tried figuring it out myself, but knew there was a larger problem. I called OnStar for assistance, and when they responded, I could not hear them because there was no sound. My wife used her phone and found Acadiana Chevrolet in Breaux Bridge, LA. We arrived 20 minutes later and were immediately and warmly greeted by Service Advisor Damian LeBlanc. I explained the problem and he surmised it was a fuse issue. He quickly gathered information about my vehicle, did some diagnostic work on his computer, and returned to the vehicle. In less than 10 minutes, he had removed & reinserted the appropriate fuse and resolved the problem. I was back in business and on the road to New Orleans! Mr. LeBlanc epitomizes the focus of Customer Satisfaction, and put my needs first. He was friendly and focused on doing whatever was required to get me on the road quickly and safely. Acadiana Chevrolet has a tremendous employee in Mr. LeBlanc, who takes accountability for meeting customer's needs. Thank you. William Moore