Good place to go! Super easy to get an appointment since they take walk ins. Not sure where else…read moredoes.

I have tried for hours to simply contact this Dental office. They are the only in-network option…read morefor my insurance policy. They answered the phone after an hour of bad music, then hung up without saying a word. I tried again, their computer voice offered to call me back without losing my place in line, but 90 minutes, no call back. They offer online scheduling - but it doesn't work. I am now afraid the quality of dental work is the same as the quality of the ways to contact them.

I have been fortunate enough to be assisted in Dr. Shafer's office by Kristen on several occasions…read more She is genuinely so friendly and welcoming every time I visit the office. She always answers all my questions in a very detailed way. She also shows me images of the way my teeth will look when the treatment is complete. She gives clear instructions about the procedures I have to follow for my home care, and is always very supportive and encouraging regarding my progress. I really admire her skill, her expertise, and her kind and confirming approach to my Invisalign experience. She is a wonderful example of what a health care giver can be. I appreciate her help and support very much.

Shafer Smiles is amazing! Wonderful, down to earth staff, super knowledgeable and just a great…read morebusiness run by very genuine, kind people! I would recommend them to anyone! Thank you Shafer Smiles! You guys rock!

Dr. Huls treated both my sons and now is treating me. He did excellent work with my sons. He also…read morecaught a diagnosis that I was given when I was 19. The other orthodontist I interviewed did not even mention the diagnosis which greatly affects the treatment plan. I was very impressed that Dr. Huls not only caught it but presented it as a treatment option. He is more expensive than other orthodontists but it's well worth the money not to have to get corrective treatments from another orthodontist.

Very friendly doctor and clinic. I am not a patient of Dr. Huls, but he treated me as his patient…read morewhen I traveled from Houston TX to Urbana IL and had a brace hook broken. During my short visit there, I saw that he and his staff treated his patients like family.

Was going here through years and years of braces, retainer checkups, and a very sad farewell to the…read moreoriginal Dr. Martin who was one of a kind! But well before Dr. Rose became the main, issues were becoming difficult to handle. On top of the hour drive here for the fair prices which were well under the price gouging of my Tippecanoe country options, the mismanagement and lack of smart scheduling pushed wait times to insane delays. It is beyond me how an established setup with centuries of experience among the staff is unable to ensure appointments are easy to make and kept on time. I even popped in one time without an appointment and forced my retainer checkup into their schedule because it had become so difficult to drive two hours and wait another half hour for a five minute visit. These guys desperately need a proper system to set times and days online and reduce waits. That leads to the main problem, my feedback is ignored. I've requested an entirely plastic based retainer over five years running. I pointed out each visit with everyone how I could not wear my retainer every night due to it cutting my gums and make me bleeding by the third morning. They did not care but happily tried their pliers on the wires every year then asked if it felt better. This is why these old fashioned medical setups are going down. It is crazy enough with insurance corruptiom and corporate trash taking advantage of us to top it with basic requests being ignored while wasting hours.

Staff is always amazing and Dr. Rose does a great job Never have a complaint about going there…read morefor myself or for my kids

They quality is very nice , they are nice, they also play good music. They have things to keep kids…read morebusy like two x-boxes when waiting for someone.

As an adult I finally decided to invest in myself and get my teeth fixed. I was referred to Smile…read moreDoctors after being turned away by Smile Direct Club. They said my case would be too difficult to work with their trays. I'm glad they did because I liked the idea of dealing with an actual orthodontist during my treatment. Looking back I would say that the process and what I could realistically expect should have been explained a little better than it was during my initial visit. I started my treatment in September 2019. They had an affordable payment plan that actually fit into my budget. They've been pretty accommodating when I've had any issues. I just came to the end of my two year treatment on 4/27.2922. Dr. Chen did a great job transforming my smile and worked hard to get my desired final results. I'm pretty picky and he was more than happy to order me new trays after I officially ended treatment but wasn't quite happy with the results. I'm very happy with my smile now and would highly recommend Smile Doctors.