At this point I am not going to review the services offered by Hebrew Home. I am giving it 1 star…read morebased on the following. When your loved one is placed at Hebrew Home, whatever benefits your loved one is receiving goes to the nursing home (this is understandable). Hebrew Home will then place a $50.00 monthly allowance into a "personal account" for the resident for things such as haircuts, or for the purchase of other items/necessities that may be available through different vendors. BEWARE: In the event that your loved one passes away DO NOT attempt to claim any existing/leftover funds from your loved ones "personal account" directly from Hebrew Home. DO NOT tell Hebrew Home that the funeral has been fully paid for as they will send the funds from that "personal account" to the Public Administrator. Have the funeral home send an invoice to Hebrew Home and then have the funds distributed to you. When I tried to recover the funds from my loved ones "personal account", Hebrew Home told me that "by law" those funds had to be returned to The Office of The Public Administrator. Personally, I believe that "law" was designed to appropriate those funds. I now believe that this law was designed so that the city/county/municipality/state can stay with your loved ones money. Hebrew Home will never tell you this, but I will and I have. BEWARE....Where the law exists the trap or trick exists!!!

My mom got there yesterday and already fell. Clearly they desperately want patients but can't care…read morefor them! I'm so fed up!

Rude and nosey staff. Great pretenders. Grounds need better maintenance, more directional signs…read moreneeded and more front desk staff on the " poor folks" side. Patient food quality poor and staff do not comply with shower schedule. Mother was not taken to two off site drs appointments. It's not the same as it was 10 years ago.

Unfortunately, I had to place my in the Hebrew Home for Hospice Care from March 2026 until God…read morecalled her home May 2026. This place is a nightmare. She was placed on a physical therapy unit for a while where certain nursing staff were absolutely rough with a terrible attitude. Then she was placed on the 7th floor where the Nursing staff on the second shift had bad attitude. Being my Mom was a new patient you would have thought they would welcome her and her family. We had to introduce ourselves to them and they still weren't friendly. This floor in particular was infested with roaches. The roaches was climbing everywhere because one patient was hoarding a bunch of papers. The floors were dirty, and barely swept. Behind the beds hasn't been touched in quite some time. Not a sanitary place, and it doesn't matter what floor your on. The next day my Mom was placed on the 6th floor. Everyone was very warm and inviting. The first and second shift staff were the most loving people. Especially, Lorraine, Pattie, Rudy, M&M, Angela the young lady that works side by side with Pattie. ( so sorry I can't remember her name) We were assigned to a casework name Jade. I talked to this young lady twice in 3 months, that's how many times she was reachable. She seemed inviting to get us in the door and then she became a ghost. I did have the pleasure of meeting Sonia R., another caseworker who was very compassionate and concerned about my moms well being. She called me as soon as she heard about my moms passing. She should be in charge of the social workers, she has the drive and the passion to make sure all is well. I still haven't heard a word from Jade. Not a condolence, a email or a simple phone call. I do not recommend putting a family member in this facility. Thank you to those that really care about our love ones. Respectfully, Harris Family

The best kept secret in the Bronx! Our mother was sent here after a leg break. What a blessing…read more Communication was great even before she was transferred from the hospital. Everything was clearly explained and all questions answered. From our first visit, every single staff member, from the front desk to the cleaning staff, was pleasant and helpful and friendly. As a family, we were not looking forward to any rehabilitation living, however, we have already recommended Methodist if it's needed on the future.

They offer private rooms which is great. The surrounding area is nice. The patio with the Koi pond…read moreis beautiful. The CNA's are wonderful but there is a lack of communication between the nurses and patient. What they say they offer and what you get doesn't match. If you ring the bell they are slow to respond. If you fall out of bed at night you are SOL. The nurse Sheryl said Tylenol was an Nsaid. I questioned Sheryl's competency since she had to use Professor Google to find out Tylenol is an analgesic and not a Nsaid. And they have her giving out medication. The nurse Eric refused to give my sister a cancer patient pain medication. His reason was it wasn't documented that she was given any pain medication. I don't know whose chart he was reading. Nurse practitioner Diya and RN Anna sitting in the same office and will give you different information regarding the same patient. I questioned their lack of urgency when I told them my sister needed to go to ER for a blood transfusion when her hemoglobin was under 7. They want to repeat labs. First time her hemoglobin dropped, the tech from Northwell never showed up to repeat lab. When they finally sent my sister to the ER, her hemoglobin was 5.8. I requested certain blood work to be taken weekly and faxed to the oncologist. That was never done. The food is lacking. They give you a menu and they give you what you did not select. My sister can't eat corn. They gave her corn. She does't eat carrots, they gave her carrots. The dietician said you cant have Raisin Bran because of the Phosphorus and they would give her Raisin Bran Cereal. The dietician said you need protein since you are on dialysis. Her lunch one day was peas, carrots and bread. I had to ask where was the protein. Candace said you have use their medical supplies because they would order it. They sporadically provided supplies. I had to make sure my sister had her own medical supplies. The nurse cut her with scissors while changing her bandage because she wanted to dress the wound her way instead of listening to how we change the dressing. Anna said my sister didnt look like she was pain because she was looking at her phone. When you go for dialysis, you take a notebook with you that the dialysis center onsite is suppose to update. When you return from dialysis you give the notebook to the nurse. NO ONE reads it. Novi and Grace said that Rogisin the dialysis center doesnt update Methodist with the results of any blood work they do. Candace told me the opposite and Rogisin updates the notebook. From what I saw, the nurses don't read it. We finally decided not to send my sister back there after she was hospitalized a 3rd time. Her hemoglobin was 4 when she finally went to the ER because no tech showed up take her blood. We felt that under their care my sister would DECLINE OR DIE. Two weeks after she came home, Rachel from the dialysis center called me to see how she was doing. They didnt know my sister refused to go back there and came home. I found that strange because Miguel and Elizabeth from Methodist knew my sister refused to return. But again, there is a lack of communication amongst them. Yesterday, I received a certified letter from them with a NOTICE OF DISCHARGE/TRANSFER with inaccurate info. It should have said patient no longer felt safe with the lack of care. Since my sister is home and doing outpatient dialysis elsewhere, her numbers are monitored. The new dialysis center communicate with my sister and her doctors. I haven't had any issues with her new treatment plan at the new place.

This is a nice place. Not that I'm trying to say nursing homes are a good place to be in but if I…read morehad to go into a place, I hope it would be this place. I've been coming here for the pass 10 years visiting a relative and the nurses and guards are very nice. They try to make this place comfortable to be in and the people seem to like being there. Who wouldn't with happy hour on Fridays, trip to the malls, museums, the have acts come play for them, and they have dancing. I also love their reck room, its set up like a nice room with a skylight, flatscreen tv, and loads of board games. This place rocks! The downfall, are those people who don't have anyone visiting them and some who are just waiting for the reaper to show up. I don't know how anyone stay here permanent and not go insane looking at those who are leaving this earth soon. I can say that will be the time I would not like being in that place.

Send your family here if you want them to die immediately…read more They only get one star because 0 is not an option. Staff here is not only incompetent but criminally negligent. They refuse residents water even if they cannot walk. They refuse to turn on the lights in rooms even if they are bedridden. They will refuse to offer medical assistance even if the patient is bloody, vomiting, sweating profusely, covered in bruises, have broken bones, etc. Honestly, I wouldn't wish this place on my worst enemy. May everyone who works here experience a life full exactly what they put into their work.

Latanya Murray is the nurse care manager who I was assigned on January 2023. She is very rude and…read morethe agency refuses to change her. I was forced to be reassigned from another MLTC that I was with for several years. Elderserve is also known as Riverspring at home. I have been assigned to several different home attendant agencies that Ms Murray referred me to and one of the aides was a shoplifter but Ms Murray claimed she said I was difficult. The next agency sent me all Muslim aides who prayed instead of doing their job of taking care of me. Riverspring needs to change my nurse care without punishment. Ms Murray also keeps threatening to stop my attending adult daycare program too.

Terrible customer service! Their care manager Neau Kattlye is extremely rude and irresponsible…read more Stay away from this plan!

horrible service !!!1 everyone is rude none of the workers want to genuinely help the workers…read more Karina is rude very rude and so is pricilla !!! please do not trust the company with your loved ones ! they've been denying me a termination letter for over a month !!! idk how they've been open all these years but they're very prejudice. they dont care abut black people at all !!!! they need to be closed down asap or get new workers that actually work for their check. they have been denying me a termination letter for over a month and Katrina the manager tried to get over on me by providing me a letter with false info I didn't ask to be on the letter they never have an excuse for their unprofessionalism

Alastar is a wooderful and very professional agency. Gleny HR, Ingrid Coordinador and Thania the…read moreBusiness Manager the whole team is very kind organized, and truly cares about their aides. You feel supported every step of the way. Highly recommend!

Beth O'Connor, the Client Care Liaison at Alvita Care, is simply the best consultant you could ever…read morehave. She, as well as the entire staff at Alvita Care, are all super professional, very understanding, patient, caring, and extremely knowledgeable in all aspects of home care. Beth is super punctual, shows up on time (as promised), calls you back, texts you, and responds back immediately within seconds. In addition, she is very easy to communicate with, and is exceptionally responsible. She, as well as the entire Alvita Care staff, consistently go "above and beyond" for all their clients. In addition, Beth is extremely knowledgeable, super patient, extra kind, highly qualified, and very considerate; plus she carefully listens to every one of your concerns. She, as well as everyone at Alvita Care, are definitely top-notch and superb, and will take all your personal concerns into consideration, plus they will not stop helping you until you are completely satisfied. They are excellent, excellent, excellent! But you can't go wrong asking for Beth O'Connor as your Client Care Liaison. She is super knowledgeable, courteous, professional, patient, and always open to all your suggestions and ideas... while, at the same time, willing to share her own expertise, personal experience, and indispensable know-how. She is more than just great - she is superb, super fantastic and goes "above and beyond" for all her clients. We are extremely satisfied with the entire Alvita Care family, and will continue to use their services for all our home care needs. Do not go to anyone else. Beth, as well as the entire Alvita Care family, are simply the best! Most recently, Beth also assisted us in hiring two home care attendants that are both absolutely perfect in every regard.. and one of them is even bilingual, as we had requested. We just couldn't have done it without Beth. She has been indispensable, and has patiently helped us throughout this entire process. She is definitely the greatest asset that Alvita Care can ever have. Finally, we are very grateful and fortunate to have found both Beth O'Connor, and the entire Alvita Care family, and will not hesitate to refer them to our family, friends, co-workers, and you, the reader. With Beth O'Connor and Alvita Care you can never, ever go wrong!

Incredible!! I live in Maine and my mom is in the hospital in NYC. Stephanie has treated me like…read morefamily advocating for mom to find the proper PT facility. I will be hiring these AMAZING ladies to take care of mom when she returns home. BRAVO!!!

Therapeutic recreation team and volunteer coordinators are spectacular…read more Lana Sarah Katie Salma Stephanie Maritza Andrea Jailine Veronica all deserve huge kudos for their diligence and expertise . They cultivate such great relationships with volunteers and residents to ensure harmony amongst Sutro and Frank and Friedman .

We had to make the difficult decision to have my mother-in-law transition to long term care due to…read moreher progressing dementia. Ever since she was admitted, she has gained weight and is now getting the care that she needs from the amazing nursing staff on the 2nd floor. We had the pleasure of meeting her first SW, Sally. Sally was amazing and took the time to hear us and talked us through what we need to make her transition seamless. Mara from administration, is always responsive and responds to our messages even after hours. We could not have been happier that we chose The New Jewish Home to care for our Mom.