Some staff are Unprofessional. Presume everyone speaks Spanish. Dont send reports to doctor…read more Sometimes rude attitude on phone

Esta oficina es lo peor de lo peor.En Junio del 2024 me hicieron una mamografia y ahora la nueva…read moreoficina donde me hago los chequeos me pidieron los CD de la mamografia anterior y llevo 20 días detrás de ellos .Todo es un cuento:Me dicen que tengo que esperar y para colmo la manager porque le dije que legalmente yo tenía derecho a recibir mi CD me dijo que ella llevaba 25 años allí y sabía de leyes.Solo les pedí en CD de la mamografia porque los medicos necesitan comparar para realizar una biopsia.Ojala la manager de ese lugar lea esto porque desearía decirle que si fuera ella,la hija o su madre no respondería con tan poca empatia.Tengan mucho cuidado con ese lugar tan irresponsables.

I had six different imaging procedures during one visit, and I was impressed by how well everything…read morewas coordinated. The staff was professional, organized, and efficient, and I didn't have to wait at all. They made what could have been a long, stressful day feel seamless.

I've had two appointments at this location and have one more scheduled for the future, and I am…read morepretty satisfied from what I've experienced. Granted, I had low expectations of this place - it's an imagining center in the heart of the Kennedy Center in Union City, so by no means was I expecting 5-star service. However, I have been pleasantly satisfied with both experiences. So far, I've had an X-ray of my foot and an Ultrasound of my Thyroid. These are obviously two non-invasive procedures, so if you are coming here for a different kind of test, I can't speak to that. Both times I had an appointment - I was able to create an account and easily book it online. The company sends several reminder messages via text and also allows you to upload everything right to the portal, including your insurance and the order. When you get there, they just verify everything. (You can walk in with a prescription, however this place definitely gets very, very busy.) My first appointment was a Wednesday at 4pm for an x-ray of my foot. They had called and asked if I could come in earlier (since there was no one else on the schedule) and I was happy to do so. I walked in at 3:30 and the place was absolutely packed with people - like standing room only. It took a few minutes just to get checked in, and I was like, "There is no way I will be getting out of here in a timely fashion!" However, I was pleasantly surprised - the tech took me right away and the x-ray was done with no issues. The tech was incredibly mindful, polite, and knowledgeable. I was out in under 30 minutes. My second appointment was an ultrasound of my thyroid. I went when I was off of work, and so I was able to get in in the morning. The place was a lot less crowded and quiet. My appointment was at 12:30, and ironically I did wait a little bit longer to get in to see the tech - but I was out by 1, less than 40 minutes all together. The tech was great - she made me feel comfortable. Both images/ reports were uploaded to the port within 48 hours, and were sent to my doctors. Honestly, no complaints about this place. I got done what I needed to get done with minimal issues, and every staff member (from the desk staff to the techs) were great. I even accidentally dropped an item in the office and a staff member called me right away to come claim it - I didn't even realize I had something missing. I can understand why someone would want to go a place that is 'fancier' than this imaging center, but for what it is - it gets the job done!

I was a little nervous going in for my MRI. The technician was very friendly and patient with all…read moreof my questions. He made me feel very relaxed by the time my scan started.

This MRI and diagnostic center went far and beyond my expectations, if I have to be honest. I…read morethought I would be there for hours. I was in and out within an hour. The technician was very kind and gentle. He made me feel comfortable. I started getting really bad muscle spasms, and he was patient while I massaged the spasm away. Sounds crazy but it's true. And he helped me get up after the exam. He noticed I was a bit dizzy and, again, he was patient.

Longest wait of my life ! It's crazy how much people come here and there's only like 2 doctors …read more. was there for about 4 hours waiting.

I went in there and got treated nicely. The dr. took me in and the ultrasound reports were done as…read moresoon a possible. very kind and helpful. he made sure all my question were answered I'm very happy with my visit. definitely would go back

We visited in January 2022, taken care of by Salma who was…read moreABSOLUTELY WONDERFUL, she explained everything we were doing, our options, and was so patient with our million and one questions before we Traveled. She even explained how getting our money back with insurance worked, everything was made very easy. Highly recommend!

Very sweet ladies and I believe they actually care about the patients. The only issue I had was…read moreparking, but that's all of New Jersey. The kindness I experienced from the staff made up for the parking frustration. An extra thanks to the Egyptian Beauty at the front desk!

I would rate them zero stars if I could. New Jersey Imaging Network, Hoboken is extremely…read moredisorganized, callous, and gives incorrect advice to patients. My wife is currently in extreme pain from severe migraines. She saw both an internist and a specialist, and both prescribed the same MRI. This center managed to mishandle her file to such an extent that we still do not know if she will get the imaging she needs on time. Here is the timeline of their failure: 1) They mishandled the initial pre-authorization from the internist. 2) When the specialist prescribed the same MRI, New Jersey Imaging Network recommended we call insurance to cancel the previous request. This was terrible advice. 3) They never followed up on the new request while lying to my wife that the pre-authorization was in progress. The negligence is stunning. I got the insurance company and New Jersey Imaging Network on a conference call today. The Center tried to blame my wife for having a complicated file. Then, they admitted nonchalantly that their pre-authorization team only looks at the first page of the file. They misled a patient in pain for over a week simply because they did not read past page one. The staff here needs to be more empathetic and thorough. I hope management reads this and fixes their broken process immediately.

The offices are very modern and clean. I had to have an MRI with contrast which I had done once in…read morethe city and it was a horrible experience so I wasn't looking forward to having it done again. At Hoboken radiology you have a private room with TV to relax while you drink the contrast. The woman who did the procedure was amazing and caring and sent me home with a goodie bag of warm socks and PJs. It was such a kind gesture that I still tear up when I think about it. Sadly, as a chronically ill patient it's rare in a medical setting to be treated so well. I'm so happy to have found this location in Hoboken.

The customer service is disgusting - all the reception staff are rude and unhelpful - I do not…read morerecommend this place

Well unfortunately I started my New Years off with an injury. While working I hurt my back and my…read moredoctor recommended me to look for a place to get an x-ray to get a better idea of what is going on. I went on google and saw this place was close to my house. They offer a variety of services which is great to know for future reference, which includes Digital & 3D Mammography, X-ray, MRI/MRA, CT/CTA, PET/CT, Nuclear Medicine, DEXA | Bone Density, and more. Majority of the services they offer you need to make an appointment, however if you need an x-ray done they talk walk-ins, just make sure you have your prescription, ID and Insurance card. The ladies working the front desk are nice and the x-ray technician was also very friendly and informative. Insurance wise they take most of them. Some downsides include that the waiting room is very small, with very few uncomfortable chairs, it could absolutely use some remodeling. Building is also in a high traffic area where it could be difficult to find parking.

I had an unexpected visit here last week and it wasn't a terrible experience…read more The person at the check-in station was very nice. I filled out my form online and submitted a couple documents to them directly. I was seen in probably 10 or 15 minutes. The nurse and Dr were kind and helped me with what I needed. My prescription arrived promptly within about five minutes of me leaving. For urgent care, you can't ask for much more. Pleasant experience, will probably be back to this location if I need!

I spoke with crystal at this location for dengue and flu testing. She referred me to quest…read morediagnostics without mentioning I would need a doctor prescription first. Wasted my whole day and made me run around while I was sick. Horrible guidance

Don't bother with this place…read more Went to get the MRI and the facilities are run down. Got the disk to my doctor and they said the image quality is bad. The report to accompany the disk was never received by my doctor so we had to wait an hour for it to be faxed over. Now it's time to pay and I cannot get anybody on the phone. Tried multiple times and the one woman who can help me is "not here" or "she's on lunch". If the payment instructions were on the invoice it would be a lot easier. All in all you're better off going to another locations. MRIs are expensive and this isn't worth it.

This place was filthy. The bathroom smelled worse than a truck stop bathroom... urine all over the…read morefloor. I expect better in a medical facility! The guy who did my MRI was almost impossible to understand because of his accent and somewhat rude to boot. I wouldn't recommend this place to anyone.

This is by far the best imaging professional facility I've been at across three States and two…read morelarge Cities. Clean, responsive, friendly, excellent follow-through of any issues, efficient, timely and professional. A refreshing pleasure from any hospital setting and the other crowded feelings. I hate to leave a positive review for the fear of their becoming like the rest. You won't be disappointed.