Let me just start out by saying that Cindy M. Smith is excellent at what she does and will work…read morewith you in order to solve whatever Tax problems, concerns or issues you may have. My wife and I have worked with her for many years now and are completely satisfied with her Customer Service, Expertise and Client Protection. A case in point, to prove that she stands behind you, is when she wrote the IRS a letter on her own letterhead, stating the resolution we were going to follow, in order to correct a huge mistake our previous CPA made 2 years running, without our knowledge. Not only was Cindy able to resolve the problem, but because of her letter, the IRS returned the "penalty check" we had already sent in, basically saying, your recent letter explains everything in detail to our satisfaction and we are returning your check, we no longer see an issue. When have you ever heard the IRS giving YOU back money for a mistake that you previously made. Without Cindy's expertise and quick response, my wife and I would have wound up paying thousands of dollars in penalty fees to the IRS. When I say Cindy is on your side, that is an understatement. If you have an issue with Cindy, for whatever reason, I am extremely confident that the issue resides in large part with you and either is an illegal or unreasonable request. She stands behind her work, always listens to what you have to say and will provide detailed and expert advice to not only help with any given situation, but to protect you in the process. We highly recommend Cindy and have always found it a pleasure to work with her and utilize the excellent and professional service she provides.

Cindy Smith's statement about her business is far from accurate. I had been a client of hers for…read moreover 10 years. I am sad to say that she'll slice you off even after working with you for a long time, and in a quite nasty way too. Up to this point, she had been professional and courteous enough. This last year, though, I noticed she has a real problem with taking the time to explain things to you and is impatient and hostile when questioned. We had a disagreement over what I could claim for a deduction. It was an issue she'd been working with me on for years and this was the first time she raised an objection to me, though she claimed she'd expressed uncertainty about it before. I don't recall her ever doing so. So I asked her a lot of questions about the basis of her new viewpoint. She gave a very patchy explanation that didn't directly answer my questions and only created more questions. Instead of explaining her line of reasoning to me more thoroughly which I would have been willing to concede to if I could only understand where she was coming from, she told me I was free to find another accountant, raising the exchange from 4 to 10 in terms of tension and stress. When I tried showing her additional documents and told her I had talked to others in my situation, she viewed my doing so as a challenge to her authority and imposition on her time that she couldn't tolerate, and so she ended her last email to me with a declaration that she was no longer going to work on my taxes this year. This was a month before taxes were due. Let me make this clear: Cindy Smith, CPA isn't interested in advocating for her clients in any way, and will drop you as a client if you try to advocate for yourself. Cindy Smith, CPA would rather pull brutal power moves on her clients, even longstanding ones, than use more evolved communication skills in the face of misunderstandings. If she had the decency to answer my questions and offer me alternatives in a nicer way, she might have kept me as a client for at least this year and gotten the money for the work she'd already done for me. And if she knew how to treat another human being, she wouldn't be getting this Yelp review. But her appalling attitude and personality soured everything, including a chance to recuperate even her own financial bottom line. She had no interest in steering the situation to a more constructive outcome, even after working with me for over 10 years and having me recommend her to my friends, giving her at least one new client. After being the one to inconvenience me by dropping me one month before the tax deadline, she had the nerve to tell me that she wouldn't charge me for the work she'd already done for me this year. I should have known this was coming. Several years ago I was in her office once and heard her talking to a client on the phone. After Cindy hung up she said to the client as if s/he were there, "maybe you would understand this if you weren't so stupid." So here's a warning. Even if Cindy seems perfectly reasonable, competent and pleasant in person, know that she in fact has little respect for her clients and will leave you high and dry if you've somehow made her angry in any way. Don't believe a word she says in her business statement either about wanting to "serve" her clients over the long haul or being "dedicated" to them. Cindy M. Smith, CPA hates her clients and is dedicated to serving her ego and bad temper.

I was with them for more than 20 years and never had a claim. Finally we had a claim due to our…read moredaughter getting rear ended and it was so difficult getting everything handled. Joy Insurance gave us the run around for weeks before we could get a rental vehicle. We finally were given authorization to get a rental vehicle that I paid out of pocket. I did get reimbursed for this, however the time they authorized the rental my vehicle was almost ready from the body shop. I only used the rental vehicle for 3 days and the car was in the shop for more than 2 weeks. I was also not given thorough info regarding transferring insurance to my son. Needless to say, this was the icing on the cake for us to leave. Very unhappy how this ended with them. This is in response to Liam Joy: I did receive a voicemail and email from your Dad. The email he sent did not have accurate facts. First off, you never explained the process on transferring insurance to my son's name. You took our son's money and then at the 11th hour after time passed you decided to call him and ask about plates. You expected him to know that he needs the title signed over. Nothing was ever explained about the process. This is typical for your agency, just like the claim process. It would have been nice to get a call directly from you when you discovered there was a problem. Let me just say, you had plenty of chances to call me and make good. You decided to ignore this, and thought it would go away. It is unfortunate that it ended this way.

Have been using Joy for years. The staff is always super accommodating and helpful with all my…read morevarious insurance needs. They knowledgeable in their field , always providing the info I need and I know that I'm properly covered whenever I am off to a new venture or property. While I personally have not had any claims, I have heard many praise them for helping their clients with claims when tragedy strikes. The peace of mind that I get by working with Joy insurance is priceless. I highly recommend trying them out for a quote for all your insurance needs. You won't be disappointed!

Any time I have had either a problem or a question with my State Farm insurances (car and/or…read morerenters), when I have gone into the office to find out about it, it has been an absolute pleasure. Catherine or one of her staffers has always been able to resolve it on the spot, in a pleasant and efficient fashion. "It's a pleasure to do business with you!" John H.

Erika was a pleasure to work with. I wish all customer service went as smooth as it did working…read morewith her. She was friendly and easy to talk to and gave all the information and then some regarding any and all coverage. You can tell she truly cares about her clients. 10/10 would highly recommend!

Fred & his staff are professional and warm. They provided assistance with thorough explanations…read more We got the one on one time to have all of our questions answered.

Fred and his team, consisting of Laurie and Barbara, have been a phenomenal group of people who…read morehave assisted me both with my corporate and personal taxes. All three of them have taken the time to thoroughly research and answer any questions that I've had. As a new client, I highly recommend his company and will continue to utilize their services for many years to come!

I talked to Zuleyka and I rarely ever take the time to give reviews after whatever type of service…read more she was so pleasant and fun to talk to; she deserves 10 stars. she was very helpful and explained things very simply and easy to understand for someone like me. I was in a bad mood before I called and I hung up feeling good. if there is a job advancement position for her, I'd promote her immediately.

I would like to give a GIANT shout out and Thank You to Nicole who helped me tremendously today…read more The women at this agency are Rock Stars and I appreciate their knowledge! Cheryl F. Hyde Park, NY 8/8/25

Two thumbs up for the Bryan Insurance Agency. I've used this agency for all my insurance needs for…read morethe past 5 years now. Every member of the Bryan team has been professional and courtrous. I wanted to share my most recent experience. My wife and I were just married and being she was from out of state she needed to get her car registed and insured in NY. When we contacted the Agency they were immedietely there to help and had my wife added to my policy within minutes. The quick turnaround by this staff helped make the transition for my wife and I very seamless and stress free. They even helped her with step by step instructions on how to get her car registered and her title transferred through the DMV. It is this kind of customer service that keeps me with the Bryan Insurance Agency.

We've only ever had great experiences with this agency. They are very professional and always…read moreavailable to help out. We've been with this agency for six years now and don't have a single complaint about them.

I didn't know I could formally dispute the amount of money my insurance company offered me when a…read moretree hit my house. I call Bell Operations Systems and the explained to me about The Insurance Appraisal Process. It worked and my claim was resolved fairly.

Emery and Webb is a amazing insurance broker and goes above and beyond to make sure you the…read morecustomer is satisfied. We've been using emery and webb for many years and all our insurance policies are through them. Scott my agent is amazing and a true hero. He makes sure everything is taken care of and that you are getting the best deal and best rate. He is very good at what he does and he is a true hard worker. If you need any type of insurance needs I highly reccomend Scott and Emery and Webb because they will take care of you and treat you like family. It's even nicer that they are local. Thanks again guys and keep up the great work :)

We have had so many negative insurance related experiences in the past that we simply say…read more"insurance companies suck!" Now after saying that and looking at my review and seeing 5 stars, you may be wondering... After several bad experiences with the insurance industry, we changed companies. That was a short term solution, but didn't appear to be the issue. So we looked for a new agent. Realizing a lot of the issues we were having stemmed from poor communication and lack of follow-up at our long ago previous agent's office, not the actual insurance company. We moved our policies to a local agent and our new service representative was Suzanne French. To say she is awesome is an understatement. She is kind, courteous, listens and speaks in terms that are easily understandable. She is pretty funny too! She has completely changed our feeling on the insurance industry. Suzanne left the agency we met her at and we were so pleased with her service, we moved our business to follow her, which is where Emery & Web comes in... Since moving our policies to Emery & Webb, we have filed a few claims. Suzanne, as always is awesome, but we also have had the opportunity to deal with the claims department at E&W. Their service is equal to that which we've become accustomed to with Suzanne. I would like to say I feel like I truly am in good hands with my good neighbors at Emery & Webb. And no, neither of this companies are ours! Emery & Webb is constantly looking out for your best interests. Whether it's a policy review to ensure you're adequately covered, or shopping other companies to provide you the best coverage for your money. Chances are, you deserve better than the service you're getting with your current agent. Don't lose hope and hate insurance. Give Emery & Webb a call. Suzanne French has never let us down and I believe Emery & Webb knows just how to employ the best of the best to keep their customers and keep them happy. Thank you Suzanne and thank you Emery & Webb. Business we have at Emery & Webb: Homeowners Insurance Policy Flood Insurance Policy Automobile Insurance Policy Classic Car Insurance Policy G&KB