Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and…read morethey did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware.

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze…read morebusiness presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.

Wade's Jewelers is truly the best jewelry store in our area. After a very negative experience with…read moreanother local jeweler regarding my diamond ring, they treated me with exceptional kindness and compassion when I brought my ring to them. They repaired my diamond ring exactly as it should have been done originally, with outstanding craftsmanship. After seeing the poor quality of the prior work, they generously offered a significant discount, which I greatly appreciated. In addition to repairing my ring, they are also correcting a strand of pearls that had been improperly restrung at the same local jeweler--again at a discounted rate out of genuine consideration. Their professionalism, skill, and integrity truly set them apart. Wade's Jewelers has earned my continued business and my highest recommendation.

The absolute BEST place to go for a custom design piece and actually stay in budget. Kim is great!…read moreShe helped my husband design the most perfect and intricate ring I've ever seen in my life, that will more than likely be a family heirloom in our family and be passed down for generations. This is why we went to Wades! Thank you guys so much for creating this beautiful gem of both mine and my husbands vision! We love you! Love, The Jernigan's

Priscilla is the best professional and honest and trust person I've ever met when it comes to…read morejewelry and so on forth. She's always been true to me and never have I had any reason to not trust her

Went to go buy some gold and silver bullion with my son today. Was told by the woman working that…read morethey do not display any coins/bullion. When I asked what they had available, she was very unhelpful and ending up telling me sorry I can't help you. This is after they were closed until after 2pm when their hours on the internet say 9am open and a hand written sign says 1pm open. Wasted lots of time trying to do business with these guys just to end up turned away and disappointed. Would never recommend and will not return.

Incredible designs. Very unique They will come to you or make an appointment at the stufioread more

The prong on my engagement ring bent and I was devastated! Mimi quickly addressed my quote and was…read moreable to get me in quickly. The studio is beautiful! Incredibly warm and welcoming. My ring was looked at by Russ and he fixed it on the spot! I am so pleased with the service & happy to have found a lifetime jeweler.

Rip off don't waste your time or money. I bought an anklet there the last specifically told me if…read moreit breaks or needs to be cleaned bring It back we will take care of it for you as long as you have your receipt, the anklet looked like the small piece opened and the latch came off so I took it to them, the lady again said the man will call you when it's ready never mentioned I would get charged $38 dollars. it's not about the money it's the principal never again will I spend money there

I purchased a gold necklace and an anklet from there both broke within 2 months. I returned it to…read moreget it fixed she took my jewelry and my card. I dropped it off 12/14 was supposed to be fixed before Christmas and it wasn't. I returned to pick it up and was told it was never paid for. I was with my husband on his lunch break so I had to take him back home and find my bank statement to prove that I paid. They need to update their system. I only received and apology and was basically shewed out of the door. PLEASE keep receipts and check behind them as a CUSTOMER.