They will cancel your appointment if you are more than 15 minutes late for your appointment. I…read morecompleted all online preregistration paperwork, and still was required to answer questions in an open area when I arrived. After waiting for 45 minutes I confirmed my appointment time with the front desk - and was told they should be coming out soon to get me.

To be honest, I never leave reviews, but I felt like I had to this time. I came to my appointment…read morewith my three young kids and was incredibly nervous about how it would go. As a mom, bringing multiple little ones to an appointment can be stressful, and I was worried they would be a distraction or an inconvenience. Instead, every single staff member I interacted with was kind, welcoming, patient, and understanding. They made me feel comfortable from the moment I walked in the door. Not once did I feel judged or like my kids were a bother. They went out of their way to make the experience easier for all of us. The care I received was excellent, but what really stood out was how compassionate and welcoming everyone was. It made such a difference and took away so much of the anxiety I had walking in. Thank you to the entire team for treating both me and my children with such kindness. It meant more than you probably realize!

The best practice I have ever dealt with!!! So helpful, professional and accommodating!! Can't…read morerecommend them enough!!!

Scarborough Family Eyecare saved my family vacation! We were in the area on our family vacation and…read moreI realized that I forgot to pack my contacts. Emily at the front desk was so very helpful and went above and beyond for someone that wasn't even a current patient with this office. She personally contacted my eye doctor back in metro Detroit to obtain my prescription and was able to provide me with contacts to get me through our week of travels. This mom is so grateful to them for helping a crazy lady out at 8am on a Monday!!! Beside the AMAZING customer service, the office itself was so nice and welcoming and they have a second location in Traverse City! I can't say enough about Scarborough Family Eyecare!!!

While visiting Charlevoix, I needed a pair of lenses popped into my eye glasses that I had shipped…read morefrom down state. Charlevoix Eye Center - was kind enough to do this for me. They were friendly and speedy. I am glad I went in because now I know if I ever need anything for my eyes - this is the Doctor to go to! This would be an excellent place for emergency eye needs.

We are on the road, traveling through Charlevoix, and my husband needed his glasses repaired. The…read morestaff here is friendly, very helpful and professional. His glasses were repaired on the spot and I cannot recommend this business more highly!

Yes, they do not accept Medicaid, BUT they have went the extra mile to help my adult disabled son…read morewith his glasses anyway! As for my eye care, they always take their time offering answers and options. During Covid, they have appropriate protocols in place. It is common for orders to take longer during these times. I thank the Doctors and the staff for keeping a local business alive and well!

To bad you can't give negative stars. Does not except medicade, makes you wait 2 months for an…read moreappointment, and charges a ridiculous amount even with insurance! This place is a rip off joke and I will NEVER BRING MY FAMILY HERE AGAIN!!!

Horrible staff to deal with, changes surgery dates and scheduling personel gets very rude when you…read morehave issues with dates being chnaged, stay away!

In the past, I've had great experiences with Dr. Eby, a brilliant and skilled opthalmologist…read more However, during my last two visits I have been very unsatisfied with the person doing the eye exams for her. The entire process felt rushed, and rote. The assistant seemed bored and only half present, which makes me wonder how thorough and accurate she was. I also felt a bit rushed when I asked about a laser procedure that would help improve my vision after having had cataract surgery on my right eye last year. I left not really understanding much of anything, and questioning what I need or don't need. I should've asked more questions, but, again, I felt rushed. I do give 5 stars to whoever took the photos of my eyes prior to the exam. She was bright, kind, and more than happy to explain things. When there are such large numbers of patients being seen on a daily basis, maybe it's inevitable that we begin to feel like moving parts on a conveyor belt of an assembly line. It might be time to look for a smaller practice.

Dr. Thuente is wonderful, caring and extremely knowledgeable. His speciality is children and…read moreclearly I am not a child. I was referred to him several years ago by the U of M Peds head docter at that time. He saw me the same day as the referral. I did have to wait 20 minutes but it was the same day I asked for the referral and they were working me in because of the issue I had. He has continued to treat me with kindness and expertise. The staff are professional and helpful. A smile and a kind word goes a long way. Many patients are scared, anxious and therefore short tempered so consider the mood you were in and the attitude you presented. I give high ratings to this clinic and the staff. Dr. Thuente is a gifted surgeon and caring doctor.

I am impressed with Dr. Von Kulajta and her intake assistant. Both took the time to answer my…read morequestions and I didn't feel like a sheep being run through a maze. I am also very impressed with Jeremy in their optical department. likewise, he takes the time to work with me. Skip Natzmer

I am from down-state and forgot my contacts. I called Eyes on Main and they were so helpful and…read morewilling to get me a trial pair to wear while on vacation as long as I had my prescription from my doctor. They also helped to fix my glasses! Thanks for making my big problem a little one. I appreciate it!

My husband and I both go here and I love it that they respect my time! When I show up for an…read moreappointment at a set time, I'm promptly escorted in to have my exam. This is so important. Also the doctor listens and answers questions and is so very very nice. I would recommend them definitely.

Visiting this Vision clinic was a joy! Staff is extremely kind; doctor is knowledgeable and wait…read moretime was minimal. Makes me sad that I need vision check-ups only once a year.

We live in the New York City area and spend August here every year. Vision Source is as good as it…read moregets. State of the art equipment, a very thorough eye exam, the prescription was right on, and you could not ask for a more friendly and welcoming staff. Every aspect of the experience was smooth and enjoyable. The selection of frames is good and mostly of high quality and styling. We will be coming back for future exams!

Dr. O'Brien and staff are top notch. He takes the necessary time to get your vision as correct as…read moreit possibly can. Prices are totally reasonable. Our family has been going there for over fifteen years and will plan to continue.