I received very good service from their phone support team. I am curious why they have a minimum…read morenumber of characters. Don't you realize this type of requirement is an annoyance. I should be able to give a s long or short a review as I want. Seems like lazy programming on someone's part Thank you

I ordered a washer to be delivered to Wetzel County. Date of delivery was a Thursday with a window…read moreof 230p-630p. A phone number from California called at 4p to notify me that delivery was delayed and the new window was now 4p-8p. That same CA number called at 7p to notify me that I was next on the list for delivery that I will be contacted soon by the delivery driver. At 815p, I called that CA number to ask about my delivery because I had not heard anything. The delivery driver NEVER called me personally. The driver made it to a weight restricted road (one of three ways to get to my location). The driver documented that the truck could not pass that weight restricted road and turned back around to go back to the distribution warehouse without notifying me of their dilemma. They were 10 minutes from me at that point and just abandoned the delivery with documentation of how it was not possible (even though they could have re-routed if they would have called). I called that CA number to be put on hold by 4 different representatives - only for my call to be picked up as an original call each time. On Friday morning the distribution center called to arrange the delivery. After 20 minutes of looking at Google maps to document the proper route, the representative claimed that delivery could only happen on Tuesdays or Thursdays in my area. I already wasted an entire day of being present waiting for their delivery. I told them I was not available on Tuesdays or Thursdays and they were unable to send a special delivery to meet my needs after inconveniencing me. So, I called the Morgantown Mall store at 930am and asked to speak with the appliance department. No one was working appliances until 3p, so I asked to speak with the manager. I explained how I arranged my entire Thursday to be at the delivery location and he simply did not care that every step of the delivery process was an inconvenience to their customers. I also explained that I am a valued, repeat customer who has purchased numerous appliances over the years including washer and dryer sets, refrigerators, freezers, dishwashers, and ovens. I further explained that because I am a loyal customer, all aspects of my new home build for 2026 would be purchased from Lowes. Not one "I am sorry ma'am, let me see what I can do for you" or any legitimate offers to rectify the scenario. He noted that he could have the washer delivered to the store and I would have to pick it up (not an option or I would have done that to begin with!) Zero percent of that manager cared that he was losing a loyal, repeat customer that was going to make several large purchases in the future. How about have your delivery truck have a CB radio back to the distribution center or upgrade the communication to have Starlink so that drivers would have phone service in rural areas? How about when the delivery truck did have service, they call the customer to notify them of the issue with the route and ask for a possible solution? They made it 10 minutes from their destination and said "nope" and ended the route with proper documentation. This is unacceptable from the distribution center, their call center in CA, and the Morgantown Mall Lowe's. TERRIBLE customer service - they did not care to make that delivery, to cancel that order, or to lose a valued customer. I will now shop at 84 Lumber, Menards, Home Depot, and Best Buy. SAD that customer service is non-existent anymore.

I'm a local do it yourself homeowner and i visit this store frequently and i can't speak more…read morehighly enough about it. great staff and very attentive. keep up the great work

Usually I shop in a FL store, where the staff is friendly, they finds the stuff for me, it well…read morestocked, wonderful. But Morgantown, zero starts. I find something on the app, it says "available" but rather than order pick up, I go to the store. Two guys are there doing nothing, no other customer in sight, I show them the item on my phone and they just say "Aisle 7." I go there thinking--this ain't Florida--and when I get to Aisle 7, the stuff is not there, there is no empty bin for that, there is something similar, more expensive, and I don't want it because I already started my project with the other stuff. I go back to the apathic guys, show them the app again, and they give some bull. Just close down that store. Lowes is 2 miles from it on Venture Drive.

I never fail to find something I can use when I visit…read more As many have said, if you need a tool to do a job, are going to use it once or twice and aren't in the mood or financial situation to spends hundreds on major brand names, then HF has what you need. Their return policy is great and that means a lot.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

Curbside pick takes hours and the store is completely dead. I moved here from Bridgeport where the…read moreLowe's is always packed. They had pickups ready in less than hour. This Morgantown store is a joke. People standing around talking, can never find anyone, no one speaks to you. Very disappointed!

Nobody makes an effort to help. Empty shelves. Clueless associates. Went to the one 10 minutes away…read moreand it was so much better. Don't go to this Lowe's.