Victor (or Vincent, sorry, can't remember name other than it started with a "V", big black guy with a slow southern drawl and super friendly demeanor) was AWESOME! He powered through all the issues with changing my tire, and there were issues....frozen bolts, stuck spare tire ratchet release system, etc. Give this dude a raise! read more

We feel so fortunate that Hugh's is just down the road from our place. Have taken our cars to them for the last ten plus years for oil changes, inspections, and more involved repairs and they always do quality work for a reasonable price. Their customer service is excellent too. read more

Hugh's Transport Inc. , Buchanan, VA 24066 preys on owners of disabled vehicles and finds ways to over charge them massively instead of honest repairs. They demand the most expensive repairs and about forces you to have them done by them because vehicles disabled which will need towed to another repair center. They act so helpful at first to get you towed to their garage then really take advantage of you so you because you don't have many options other then another hefty tow bill to another repair center. Very dishonest business preying on people. read more

I was heading south on I-81 to Orlando and was looking at a 12 hour drive when within an hour of being on the road my dash lite up like a Christmas tree with bells and whistles and warnings. At 75 miles an hour it scared the daylights out of me. I pulled over and phoned my husband. He looked on line and found Hughes was at the next exit, which was 10 miles away. They said no problem and headed right out with a tow truck. Ten minutes later they arrived and loaded my car and drove me to the shop. I had already looked up a rental car location in Roanoke because I was expecting the worst. However, I was so surprised when 10 minutes later they were taking my car out for a test drive. Seems the computer had gone haywire and Bret reset everything and it was ready to go. He was extremely knowledgeable and efficient. The driver of the tow truck (Dan, I think), Brett the mechanic, and the office assistant were wonderful. In a time when customer service is almost none exisistent, this company surely rises above. Thank you so much for being there when I needed help. You were a blessing. Sincerely, Susan Cantor read more

I was driving north on Interstate 81 when the belt on my car broke. I limped my car to Hughes Transportation and asked if they could help. It was a Friday & I fully expected to hear they were too busy. However, within 15 minutes the mechanic took the car back to see if they could do the repair. Another 15 minutes went by and he came back to say it would be an easy fix and they would have me going soon. These guys really salvaged what could have been a long and frustrating day. read more

great service from jason....i called him late at night for a road call and he arrived within 30 minutes.....price was much lower than it should have been.i would highly recommend this company..... read more