Buyer Beware: Our Nightmare Experience with Hughston Homes in Augusta, GA This has been, without question, the worst experience we've ever had in purchasing a home and this is our third new home build. Hughston Homes has proven to be completely disorganized, unprofessional, and careless from the top down. If you're considering building with them, I urge you to read this entire review and think twice before moving forward. 1. Missed Deadlines and Poor Communication From the beginning, nothing was done on time. Communication was chaotic and uncoordinated at every stage. We had to delay closing multiple times due to inconsistencies and a complete lack of accountability. Whenever we voiced concerns, we were told to "trust the process" only to be disappointed again and again. 2. Drainage Disaster Covered Up Throughout the build, we noticed the left side of the yard was constantly wet. We were told it was "just disturbed ground" and would clear up. In reality, water was streaming from a neighboring property. Their solution? Cover it up with drainage rocks. When we kept pushing the issue, they eventually hired a cheap landscaping company that did a horrible job and water was pooling horrifically around the driveway. Out of frustration, we hired the French Drain Specialist (Excellent by the way). His words: "This is the worst French drain I've ever seen." He installed a proper drainage system that finally resolved the issue. When we asked Hughston Homes for reimbursement, they refused, saying we should have "given them the chance to fix it." But after months of failed attempts and poor work, our trust was gone. 3. Concrete Catastrophe After closing, they were supposed to come back to pressure wash the red clay off the driveway and porch. When they did, a piece of wood embedded in the porch concrete was revealed. Instead of owning the mistake, a worker (Mr. Tony) yanked the wood out, causing a long crack to the foundation. He filled the hole with mismatched concrete, leaving a very noticeable and unattractive blemish. We escalated the issue to the warranty manager, Carl, who dismissed it, stating it was "normal" and "the color will fade." He even belittled his own employee in front of us, saying Mr. Tony was "just a worker bee." How were we supposed to know the hierarchy of their internal operations? Attempts to contact Carl again were blocked by a customer care rep named Chauncey, who informed me via email that "Carl cannot call you" and that the issue was considered resolved. Meanwhile, our neighbors' porches have no cracks or concrete issues at all. 4. Unacceptable Construction Quality We were forced to come to the property daily to oversee the build ourselves. They were painting our home the wrong color until we caught the error. Their response? They banned us from the property for holding them accountable. It doesn't end there: * Appliances were scratched. * Floors were not protected; red clay was tracked throughout the house. * Windows were installed slanted. * Concrete blemishes, rushed work, and a general lack of care were evident everywhere. This company claims to build "quality homes," but our experience says otherwise. For the price hardworking families pay, there should be far more attention to detail, honesty, and accountability. We spent over $10,000 of our own money fixing issues that Hughston Homes either caused or refused to resolve. DO NOT BUY a Hughston Home. If we hadn't stayed vigilant, things would've been far worse. Unfortunately, our voices were treated as a nuisance rather than valued input from paying customers.Avoid Hughston Homes at all costs. We hope our review helps prevent others from falling victim to this disorganized and careless builder. read more

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Thinking of building with Hughston Homes? Let me save you the suspense: * House painted the wrong color? Check. * Doors that don't close? Fixtures installed crooked? Check and check. * Scratched appliances, chipped fans, stained tile floors--because apparently drop cloths and basic care weren't part of the build plan? Of course. * Sloppy tile work, messy paint jobs, and uneven finishes? You bet. * A cracked concrete slab caused by a lodged piece of wood they left behind? Naturally. * And the best part? A hidden underground water issue they tried to cover with boulders. Their solution? A poorly installed French drain that didn't touch the actual problem. No heads-up, no explanation just surprise yard surgery. We ended up paying over $10,000 out of pocket to fix it properly. Thank GOD we had our own realtor--NOT associated with Hughston Homes--because his knowledge was the only reason we didn't end up completely up a creek (or underwater, literally). Without him, we would've been in real trouble. Add to that agents who never followed through, a building crew that felt like they were learning on the job, and communication so broken it felt like a scavenger hunt just to get answers... yeah, it's been a journey. We gave them multiple chances. We stayed patient. We documented everything. And still? We were left cleaning up the mess--literally and financially. So if you're into stress, guesswork, and throwing thousands at fixes before your first mortgage payment clears Hughston might be perfect for you. NOTHING WILL BE DONE CORRECTLY THE 1st, OR 2nd time they MAY do a half job on the 3rd or 4th, if at all. Her are a few pictures doesn't even touch the hundreds I have! Some pictures are pain points that got resolved after a lot of back and forth but should have not occurred had quality work been done, some items remain unresolved For everyone else: ask questions, bring your own realtor, and document everything. You'll thank yourself later read more

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Get all that you can before closing. They do not keep their word after closing. Mark everything you can at your walk throughs. Don't let Rick Thompson just pass over things. Don't trust him when things are simple repairs. read more

We initially began building with Hughston, but quickly grew frustrated with their rigid process and $500 change fees--even for minor adjustments. They consistently emphasized their "system" and made it clear they would not allow any deviations, regardless of our preferences. After raising several legitimate concerns about the quality of workmanship, (large holes in the roof from the roofers running hoses through. We received an unexpected email stating they were terminating our contract. They refunded our $45,000 deposit. In hindsight, I feel relieved. As a former building inspector, I wasn't impressed with the quality of construction. It's difficult to justify spending over $500,000 on a home without having meaningful input. The materials used were noticeably cheap, especially the windows, yet the price was anything but. We've since found a new builder who listens, collaborates, and is building our home the way we want it--without the red tape. Summary: 1. Poor customer service from the Hughston staff 2. Fast builds using low-quality subcontractors 3. Overpriced homes for the level of quality delivered 4. Excessive fees and markups for any changes 5. No flexibility--refusal to adjust or deviate from their "system" I would strongly caution anyone considering Hughston Homes to do their research and be sure their priorities align with yours. read more

Extremely poor quality!! Just reached our one year mark, and already plan on selling. Absolute garbage of a house. Avoid these builders!!

What could of been a great new home experience, turned disaster, I am arguing with the contractor on how dirty, and paint dropping everywhere. I must say this was one of my worst experiences, cannot recommend buying from these guys. Then have the audacity to say if you don't like it we can terminate the contract, never again read more

I relocated to Georgia from California and thought that buying a home would be the greatest experience of my life. My husband and I thought we were in business with the best company for building homes in Georgia. It started off great but in hindsight I realized it was because of our realtor Heather Williams. Now that we have been living in our home for only 6 months we have experienced so many things going wrong with the home. First the outlet to my daughter's bedroom went out and when they came to fix it said it was just a loose wire. Why would there be a loose wire unless it wasn't connected correctly in the beginning. Second, we have realized that flies are getting into our stove vent. Haven't figured out how that happened but realize that other homes with our type of kitchen have the same problem. Third,, our air conditioner is malfunctioning. Lastly, our dishwasher that came with the house didnt work from day one. They sent someone out to fix it and after they left we realized that it still was not working. So, my husband decided to buy the part and fix it himself because waiting for them to come took forever. And that was after, it took forever trying to get somebody to help us. I think it is because they are building the home so quickly that they are not taking pride in their work or stamping these homes with excellence. It is disheartening, upsetting, and just sad. read more

Hughston Homes got bigger before they got better. Don't let the men in their nice suits fool you. The professionalism and customer service is great UNTIL you start the process of inspections and moving in...that's when the customer service goes to all H.....During my first inspection, I had water coming out of my kitchen lights and master bedroom fan from the upstairs piping not being installed correctly. I was also concerned about the water not draining in the master bath but was told that was normal and due to some grout getting into the drain. But it ended up being so clogged that they had to dig up the shower and go underground to unclog it. In the meantime, I'm in tears because this was supposed to be my retirement home and I had driven up from California! Don't get me started on the roof holes and the yard issues!!! To add insult to injury, I had sale people and construction folks telling me...this is normal and it sometimes happens!!!!!!! I was so furious that asked to speak with the President. He was kind enough to come by my house and I explained to him how horrible this experience has and how it had impacted my plans, job, and buying experience and how this should never happen to another customer. Unfortunately, the neighborhood has a Facebook page and stories like mine are becoming all too familiar. Hughston Homes get better BEFORE you get bigger. read more