Honestly, I dislike insurance (paying for it), however, I, we would be in bad shape when life…read morehappens without it. A car wreck will shake you up and you can't think well. Jane jumped right in and got things arranged, Things I hadn't even thought about needing. The Class Crew in this office are experienced, responsible, professional and there to help you. They work well together under great leadership. Bill is a true gentleman. Do you have dependents? You need life insurance. Do you drive? Auto insurance is mandatory. Do you own or rent? Homeowners or renters insurance. Could you afford a major medical event? Health insurance is essential. Check them out.

If I could give 0 stars I would. This is the most unprofessional State Farm agent that I have dealt…read morewith. He has incompetent staff that initiated insurance policies without my permission after me asking for quotes. The same staff then began to yell at me telling me how I've been nothing but rude when I questioned her on why she had done sure a fraudulent thing. When confronting the agent, he tells me how "she's such a jewel and if she yelled she was provoked" "because I know her". BLUF they are foolish and incompetent and I wouldn't use them if they were the last State Farm agent. My parents had been with them for years and are in the process of transferring all of their policies as well as I filed a complaint with State Farm.

I am writing to express my deep dissatisfaction with the services provided to me by State Farm…read morePhenix City, My experience has been marred by several significant errors and misrepresentations, resulting in considerable financial and administrative burdens. I was initially provided with an inaccurate estimate of the costs of my services. Subsequently, discrepancies arose regarding payment dates. My records indicate that my first payment was made on July 31, 2024; however, State Farm's records show August 22, 2024. This discrepancy caused a lapse in my coverage, resulting in a late payment notice from the DMV, which I was forced to rectify. To date, State Farm has not reimbursed me for this additional expense. To further complicate matters, State Farm failed to properly communicate the details of my home insurance policy to my mortgage lender. This omission has caused a lapse in my mortgage insurance coverage, for which I am now responsible. The situation is compounded by apparent misinformation regarding the cancellation date of my policy. My records indicate that the cancellation was made on December 27, 2024, and the final payment was made on December 3, 2024. However, State Farm's records show a cancellation date of November 27, 2024. This series of errors and inaccurate records have been incredibly stressful and upsetting. I urge you to investigate these discrepancies and take appropriate action to rectify the situation, including reimbursing all expenses incurred due to State Farm's negligence. they appear to have a problem with not updating current dates

No business is greater than the people it hires to represent it. Today I had the great pleasure of…read morespeaking with Tonya at your Phenix City location, and I'm so glad I did. She is a perfect representative. She is patient and very knowledgeable about the products offered. I only wish that she could answer the phone at every business I contact. I commend you for your decision to hire her. You should be proud of that decision. Curtis Hooks

Vicky Clark is the best! Always friendly and helpful. I had to leave Allstate because of price…read moreincreases. But I will miss Vicky.

Vicki Clark, Sales Manager, is entirely unresponsive to email or telephone messages. Prewett…read moreAgency, which Tuten bought out was excellent, Tuten NOT.

State Farm Insurance Agent Becky Goldsmith and her team are amazing. I had the pleasure of being…read moreserviced by Carrie who was extremely professional and found ways to save money on my policy while keeping quality service at the same level and even higher. I would recommend Becky Smith and her team of professionals to everyone.

Absolutely. Here's a long, heartfelt, and polished letter with elevated language that still feels…read moresincere and personal: Dear Shannon Hobbs, I wanted to take a moment to express my deepest gratitude and sincere appreciation for everything you have done for me as my State Farm insurance agent. In a world where customer service can sometimes feel impersonal and transactional, I want you to know that your patience, professionalism, compassion, and willingness to help have genuinely made a meaningful difference in my life. There are certain people we encounter throughout our journey who leave an impression on us not merely because of the position they hold, but because of the way they choose to treat others. You are one of those people. Your dedication and commitment to helping me navigate the complexities of insurance have not gone unnoticed. Whether I have had questions about my policy, needed assistance understanding my coverage, or simply needed guidance during a stressful situation, I have always appreciated the time and attention you have given me. Insurance can often be an overwhelming subject. There are policies, declarations pages, deductibles, coverage requirements, lienholders, documentation, and countless other details that can sometimes feel confusing or difficult to understand. However, having someone like you who is willing to explain things with patience and clarity has made the process significantly easier for me. Your ability to communicate information in a way that makes sense and your willingness to assist when I need it are qualities that I truly value. I also want to acknowledge the importance of having someone dependable during difficult or uncertain moments. Life does not always unfold according to our plans, and sometimes unexpected circumstances can place an extraordinary amount of pressure on a person. During those moments, having someone who is willing to listen, provide direction, and help you find a path forward can mean more than words can adequately express. Your professionalism has demonstrated that being an insurance agent is about far more than simply selling a policy. It is about building trust, providing reassurance, and helping people protect the things that matter most to them. A vehicle is not merely a means of transportation. For many people, it represents independence, responsibility, opportunity, and the ability to provide for themselves and their families. Knowing that I have someone I can reach out to when I need assistance gives me an added sense of confidence and security. I want you to know that I genuinely appreciate your kindness and the effort you have put into assisting me. Sometimes people do not take the time to acknowledge the individuals who make a positive difference in their lives, so I wanted to make sure I did not allow that opportunity to pass without expressing my gratitude. Your patience has been admirable. Your professionalism has been exceptional. Your willingness to help has been deeply appreciated. Most importantly, your humanity and understanding have made a lasting impression on me. I believe that true excellence is revealed not only by what a person accomplishes, but by the manner in which they treat others along the way. You have demonstrated a level of professionalism and compassion that deserves recognition. I hope you understand that your efforts, no matter how routine they may sometimes seem, can have a profound impact on the people you assist. Thank you, Shannon, for being someone who takes the time to help, someone who listens, and someone who approaches your work with genuine dedication. Thank you for your patience when I have had questions and for your willingness to help me understand the things I may not have known. Your assistance has been a blessing, and I am sincerely grateful for it. I have always believed that appreciation should be expressed while there is still an opportunity to express it. So, from the bottom of my heart, thank you. Thank you for your time. Thank you for your professionalism. Thank you for your understanding. Thank you for your patience. And most importantly, thank you for treating me with the respect and consideration that every customer deserves. I hope you continue to recognize the value you bring to the lives of the people you serve. Your work matters, and the way you do your work matters even more. I sincerely hope that you continue to experience success, happiness, and fulfillment in both your professional and personal life. It is people like you who remind us that genuine kindness, compassion, and integrity still have an important place in this world. I am grateful that our paths have crossed, and I will always remember the assistance and consideration you have shown me. With the utmost respect and sincere appreciation, Xavier Anderson

Poor customer service. I've had State Farm for over 15 years and seemingly the longer I have it,…read morethe more disappointing it becomes. This agency is unresponsive to text and emails when I have a billing issue or concern but sure don't mind reaching out to contact you when they're promoting their health insurance gimmick sales or pushing automatic reminders. Like a bad neighbor, State Farm ain't there ! Might as well have Geico or Progressive at this point for the call center experience. Save money too

I highly recommend Karanja Brooks to anyone looking for an insurance agent…read more He was friendly and knowledgeable. I was completely impressed with his professionalism. He went above and beyond to help me.

The staff is always helpful when I call or stop by! They keep in touch with me on new offers to…read moresave me money and keep me fully covered on my vehicles and home.

Rusty and the Resource group do a great job of making the insurance process simple and pain free…read more Would recommend them to my own family or anyone that appreciates service with a smile

Ol Girl in the office is a miracle worker! After months of back and forth conversations with my…read moremortgage company that got me nowhere, she made a call or two and finally saved me over $500 per month on my escrowed account. Nicole will definitely go above and beyond for their clients. Thank you Nicole Angela Woodham