I affirm the information is all true. On April 25, 2023, I started service with the company. My…read morepolicy number ends with ***7553D2501 providing coverage & roadside assistance for a 2023 Rogue. 6 month premium binded at $1495.64. I did not shop for pricing. I discovered after everything went wrong that EVERYONE offered less pricey policies with the same exact coverage. On Aug 12, 2023, I experienced a flat tire alone AL Hwy 165. I called Road Side Assistance at 3:13 pm, which they text me a link at 3:14 pm to put in a request for roadside assistance. It was EXTREMELY hot with lots of cars passing by. NOTHING, absolutely nothing was ever dispatched out. I later called them & spoke to a man. Man was insensitive & ultimately told me to pay for my own tow and STATEFARM might reimburse me. I became angry because over an hour had passed within the extreme heat. So, I got the help from the first person I can grab to get me off the road to help move my vehicle less than 1.5 miles to my home. I paid a fair amount in cash. The cash is not reimbursable because I didn't get a receipt. I got a call from StateFarm about 20 minutes later. The representative said that she had someone on the line that can come tow my vehicle and need to know whether I can put vehicle within Neutral. I said, "Yes, I just need to know when they are coming and I was told already to do my own tow, so, I need help with a tire change because I realized during this experience that I didn't have a jack for the vehicle." The lady said she would let me know & got off of the phone. The State Farm representative closed out the service request, which is now 2 tickets and never put in anything for a tire change. Time is steady ticking. I called again for a tire change. Another service request ticket was opened. Female representative said she would send someone out tomorrow at 9 AM. I said, "why should I wait until tomorrow." She said that it was too late to send someone out. I said, "people need help all the time and use roadside assistance during all times of the day. No one can predict when they need help, nor ever told to wait until the NEXT day." The lady said, "thats the best I can do". The call ended within a minute of her statement. The next day, statefarm call just before 9AM to tell me that they can not send anyone out and closing the service call. I got upset and asked her to send someone out. The lady said they need to put in another service ticket because no one will pick up the service request because its now over 16 hours old. I told her that I didn't want to wait until Monday and to please get me some help so I can go to work on a donut tire and then get it changed asap. The lady was reluctant. I got a text stating that a company was coming out between 60-90 minutes to change tire. I got excited. After 2 hours, there was NO show. I called in again. They admitted they didn't have anyone else and I should call that company. I informed them that I did already and that the call is being forwarded to a voicemail box that is full. I asked for the matter to be escalated. She transferred me to customer care. Customer care told me that I needed to call BACK to roadside assistance to ask to be transferred to a supervisor in customer care. I did as requested. Statefarm Roadside REFUSED to transfer me back to customer care to a supervisor to escalate. The service request was closed by the representative despite me firmly requesting for it not to be closed. The lady informed me that the ONLY thing she could do was put in a request for a tire change to come on MONDAY at 9 am or I can pay for my OWN tire change and might get reimbursed based on my policy. I paid for someone to come put the donut on my car. Before the job was done, the POLICE arrived. They told me they were doing a wellness check because STATEFARM said they lost contact with me over 24 hours ago. The police officer name is L.Battle. It was less than 90 minutes since I spoke with State Farm Roadside service. I tried to get tire resolved on Sunday, but, my size was not in stock at Walmart and all the open shops were already full or closed. I got tire resolved on Monday. After which, the agent calls from a number that I didn't recognize. The agent texts wanting to know what happened. I informed her that I did not want to talk until I review policy with an advisor and that I have NOT got any service from StateFarm. On Tuesday, I called to request a refund on the roadside assistance because StateFarm can not stand behind their policy and I inform agent that I am concern whether StateFarm will pay out any claims in the future should there be a need. The agent response was MORE smoke talk and blame it on AGERO (their contracted vendor). I informed agent that StateFarm selected vendor and statefarm should monitor vendor, therefore, it is StateFarm that failed me because there was no means for me to escalate. Of course, NO refunds possible on anything.

My family has been doing with Lauren for about a year. She is very knowledgeable about what she…read moredoes and if she doesn't know something she will definitely find out. By switching our Home and Auto insurance to her, we are able to save money and have extra protection. She is very kind and professional and I highly recommend her.

This is the worst company I have ever dealt with in my 41 year business career. If I could rate…read morethem less than 1 star I would. My daughter's pipe burst in her home on April 26, ruining her wooden floors, baseboards, and some sheetrock. As of May 25 she is still waiting to get this resolved with Allstate. Every possible bogus excuse has been used to explain why nothing has been completed. If I hear, "we really are doing everything we can" one more time.... My daughter and her husband have a 3 year old and a 6 month infant. And now they're going to have to spend a lot of money and let the court system and The State of Georgia's Insurance Commissioner handle it. Just to get them to do the right thing. The thing they should have done on day 1. I had four policies with them and have cancelled all of them. I sincerely apologize to everyone I have referred to this Allstate agency. I really believed what they said. That was a mistake.

i never thought i'd be one of these people but i wish i could give zero stars. i paid for 6 months…read moreof car insurance with this agency and was dropped after a month for no reason with little notice. not only that they messed up everything they had the wrong address on file, even though i told them to correct it, they had the wrong email on file, and the agent even didn't copy the bill of sale properly. when i finally realized i didn't have insurance i called and to my surprise not only did i find out the agent that did my insurance was fired but they also had no idea why i was dropped from the agency. i was in all honesty disgusted with the lack of professionalism with this agency and hope no one has an experience similar to mine.

Kevin Buffington's office used to be a 5 star rated business but now I would give it a -5 star…read morerating if I could! My family has been with State Farm for more than 25 years and we have had multiple insurance policies ( multiple auto policies, 7 life policies and our homeowners policy) have been with Kevin's office for more than a decade. We have been happy with the customer service that his office has provided until the last 1 1/2 years. At first it was little things like not making a change or returning a phone call on occasion. I can say that over the last 14 months it has taken a dive. I have not received any response from his office on any of my questions and issues. I have kept my policies at his office eventhough I now live 90 minutes away from Columbus for the last 3 years. I have left messages on the answering machine, with someone on the phone and even tried to get him to call me back by contacting the after hours service. I can't even get a licensed person to talk to so I can have my policies moved. I don't know what has been going on but there's no excuse for the total lack of professionalism in his office.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: GA-117799, AL-688855

Rick is a great agent and if you're looking for life, auto, and home insurance i recommend stopping…read moreby or calling this State Farm office.

From the owner: Our mission is to meet and exceed the auto, home, life and health insurance needs of our customers…read moreby providing exceptional customer service in every aspect of our operation. License #: GA-173506, AL-668162, FL-L117217

Had a policy for 3 years. Never filed a claim. Made 1 late payment, confirmed at the time that…read morethe policy had not lapsed. Later they cancelled the policy and didn't tell me. When I called to see what was happening they said, yes we should have told you but now the policy can't be reinstated because too much time had passed. Would have been nice to know that the policy status had changed so I could fix it. Total dereliction of duty and failure to take responsibility for admitted error on their part. Find another agent.

From the owner: As your personal Farmers Insurance agent located in Lithia Springs, I believe in keeping you…read moreinformed of ways to protect what's important to you. Whether you're looking for auto insurance, homeowners insurance, life insurance, or specialty coverage, Farmers Insurance will help you select the right products to fit your insurance needs. Auto Insurance at Farmers Insurance offers a variety of auto insurance products to fit your needs. In case you're involved in an accident, Farmers auto, motorcycle & car insurance can help provide financial protection for you and your family. Whether you need homeowners insurance or renters insurance, Farmers offers home insurance coverage for protecting you and your belongings. Farmers Insurance also offers life insurance, business insurance, and motorcycle insurance to help protect your hard earned assets. Visit our website for a competitive quote to help save money & better protect your family today!

Dude is never there. Whenever we call in, can't ever get ahold of him. Ask for a callback? Nope. No…read morecall.

They are the best in the insurance company business. Very…read morehelpful and friendly. Tony Marano

I have been a State Farm Customer since 1963. I was born in 1971 but my account spun off my…read moreparent's accounts. As you can see, I am a lifelong State Farm customers. Every car, house, spouse houses or cars have never been with any other insurer. I've had the pleasure of dealing with many agents and their staff. Twenty years ago I briefly worked for State Farm. One day after this lifelong relationship with State Farm I began to deal with Christie and realized there were new products since my employment. She's seen me through many different changes in my insurance needs. My home, vehicles, my paren'ts deaths, parent's home and vehicle insurance changing, teenagers learning to drive and those teenagers becoming adult drivers and insurance in 2 states. Most times these changes have involved some fear. After all, insurance is for when the bad things we fear sometimes come true. Through it all Christie has remained my absolute go to person. She steps in and guides me through every step of the process of all aspects of my insurance needs. She has never led me in the wrong direction. She is spot on with what she tells me. She never leaves me hanging and that includes closing time on a Friday afternoon. She makes sure I am ok before she ever ends a call. If you want to deal with someone who believes in talking directly to you rather than making you listen to an endless loop of music, someone who really cares about what troubles you, someone who wants you to never have to worry if you are covered...Christie at Jeff Krietemeyer State Farm will give you the best possible customer service. You feel like you are her only customer. Her customer care is that outstanding!