Ruth and her wonderful staff have helped us to get several adoptions in our family over the past…read moredecade. They are a wonderful group of people and are so caring. If I could give them TEN stars, I would.

This is ridiculous how I see animals in the shelter with no cover over the heads left in the rain…read morewhen we showed up- I bought a cat that I was told was 4 years old and spayed yet 1 week in she came down with URI and vet stated I was given the wrong meds and he was surprised- ontop of this needing a shot that will now cost over $100 and mind you shes only been at our house 2 weeks- howling and acting like shes in heat- we get no sleep as this cat does not act or look 4 years old and all symptoms of in heat yet going to vet again today over the issue ! AND ANNA SHELTER NEVER ANSWERS THAT DAMN PHONE!!!! Extremely POOR customer service and I will never go back there.

Absolutely trash, rude employees, zero empathy. Left a dog in the parking lot possibly dying at the…read moretime as we are searching for anyone to help us. Emergency was closed so had no choice but to call everyone and anyone to help. Continuously rude and hung up on us multiple times because obviously we're frantic and can't find help driving around the city. Told us to go to Pittsburgh? Wild. Since when do u need an appointment for an emergency! Even her own vet didn't have an emergency spot? Wild!

I am furious with the grooming service at Glenwood Pet Hospital! I would give them a negative 100,…read moreif I could! I've brought both my cat and dog here for shots and wellness exams. While I was not overly impressed (they once messed up an appointment and didn't apologize or take responsibility and the Vet pointed out that I was "cost conscious" making me feel bad - I mean, who isn't cost conscious?), I decided to give their grooming service a try since I wasn't happy with my old groomer either. HUGE mistake. The groomer I spoke with today was not the same person I'd met when I originally made the appointment. She seemed very young and inexperienced -- I should have trusted my instincts. I even showed her a photo and made it clear I wanted a cut that would last about three months. She suggested a "short, soft" look. My dog had absolutely NO matting, so there was no reason to shave her. Yet that's exactly what they did: a total, all-over shave. This is not a "style" -- it's proof that the groomer lacked the skills to deliver what I asked for. It is lazy, careless, and unacceptable. I am absolutely livid. Terrible service. Completely incompetent. BEWARE: Do not bring your dog here for grooming.

We are very happy with the grooming Paws 'n Claws provides for our reactive, 75lb. dog. Our dog…read moreisn't great with other dogs (loves people, though) and everyone at Paws 'n Claws takes great and thoughtful care with her.

PLEASEEE READ LOWEST REVIEWS FIRST! Save your fur baby and yourself the pain AND DO NOT GO HERE if…read moreyou care about your pet! If I could give NEGATIVE stars I would! This place is worse than bad from the pet service to the customer service! My heart is literally broken that I didn't read the reviews because the SAME GROOMER who messed all these dogs up in these reviews and went against the owner's wishes, did the same to mine as well. I have been in tears since I left Paws & Claws on Wednesday. I have a GIRL shih tzu that I was VERY, VERY SPECIFIC when I went in to NOT CUT HER HAIR. I even asked the front desk man to get the groomer so I could explain to her personally, and pointed out to both of them that she has black tips that if they're cut will never grow back because the roots are tan.) I explained specifically to the groomer DO NOT TOUCH A STRAND of her hair with a tan root, and that I just wanted her hair TIED* BACK* WITH A BOW, NOOOO CUTTING. When I came to get my dog, no bow, and HER WHOLE FACE AND HEAD IS CUT!!! She looks like a boy. Her forehead had beautiful long hair with black tips- GONE FOREVER, against everything I said. The name of the groomer who ruined my dog is Korrine but spelled differently like Carryn or something. KEEP YOUR DOG FAR FROM HER! She literally looked me in my eyes, nodded her head, and agreed the whole time I was talking and explaining to NOT CUT MY PUPPY'S HAIR to then take my Princess back and VIOLATE HER AND I !!!! FOREVER! My dogs black tips are gone forever, and I pretty much paid $100 to cry myself to sleep. When I called the manager in tears, and explained that if someone came up behind me and cut my hair with some scissors they'd be in JAIL, the manager actually said "well you'd be in jail too, because you'd probably fruitpunch on them." GLAD you comprehend! So, if someone were come in and fruitpunch on Corryn or cut her hair against her will like she did my dog, there's some understanding there. My heart is literally broken, and it can NEVER be undone. It can't be fixed. They just took my money for the worst day of my dogs life, affecting her forever, because they genuinely do NOT CARE what the OWNER wants. They wouldn't even have the girl APOLOGIZE. They just do whatever they feel like doing with no remorse for anything your poor pup endures.. She had ONE instruction. Just one. And it wasn't followed. My poor Remi I'm still crying. I paid a lot of money for my dog and they ruined her beautiful coat I paid so much money for. If you google "shih tzu" and see the picture that comes up, the dogs head isn't all shaved, it's beautifully pulled back LIKE I SPECIFIEDDD AND PAIDDDDD FOR, I don't even know what would make her deliberately go against my orders and cut my dogs hair ! I'm baffled. This is like taking your daughter who is a hair model to a high rated salon to get her hair washed, explaining how much you treasure her long beautiful hair..then they cut it off and shave her eyebrows. I'm livid. A civil suit is being filed this morning. I've contacted them twice since, and not even an apology. No sympathy. No compassion. understanding. Very harsh, sick minded environment to think this is ok. :(

This is my go to pet supply store. They always have a wide selection of food for my dogs, and the…read morestaff is very friendly and have helped in a choice of foods for my pets based on their years, activity level and health issues, I have been really impressed with the knowledge they have and the time they take making sure that all the options for optimal good health and nutrition are avaiable for my pets. Their selection of pet toys and pet care products are varied and well priced. I have shopped here for dog beds, walking leads and for pet cages and have been very pleased with the selection. As to the staff, I am always greeted and so are my pets each time I come into the store. They had taken heavy bags out to my car for me, and have even showed me how various cages and restraints I have bought work. The check out staff have a good sense of humor, if you are not curt or short with them, and they will make sure that you get the best price you are intitled to. I highly recommend this story for your pet needs, foods, toys and restraints, this place has it all and at very competitive prices.

Very rude staff awful attitudes and always on their phones…read more The managers have fake smiles and talk badly about customers after they have left. Do not recommend

DO NOT WASTE YOUR MONEY AT PETSMART. I have had issues with them in the past, and why on earth I…read moredecided to give them a second chance, I have no idea. I paid for a full groom ( a little over $50) for my small Yorkie., which is supposed to include his nails being cut. I was in a hurry when I picked him up, so I didn't notice that they had not been done. A few days later when he came walking up to me on the tile floor, I noticed his nails were laying SIDEWAYS on the floor, because they were so long! I called Petsmart and explained the situation, and a very nice person on the other end of the phone said - no problem, just bring him back up and we will do them for you. I couldn't go the day I called, and went a few days later. When I walked in, the girl who had groomed him was there. I again explained the situation and what I was told... and she instantly copped an attitude with me, insisted she did them and became very defensive and rude. I said "Listen, I don't appreciate the attitude you are giving me. I just explained to you what was told to me". She told me she would not do them - she refused - and then turned and spoke on behave of the other young employee standing there and said she refused to do them as well! Alrighty then!! I explained I paid for a service, and I expect to get what I paid for. She proceeded to call her manager, all the while being completely rude to me. When he entered the room he took the exact same attitude with me before he fully understood the situation. He said I needed to bring my dog on the day I called, and that too much time had gone by (it's been a week since I called). He instantly took to her defense and was very dismissive of me. I had said to both of them "look at his toes, they speak for themselves " to which they said they didn't need to look at them... because they were done. I said listen, this isn't my first rodeo... I've been getting my dog groomed for 14 years. I think I know when his nails have not been cut. To which this 22 yr old something snapped at me and said "I think I know what I've been doing, I've been grooming for years". Bottom line - Petsmart needs better management, and a better screening process for employees. I've have owned many businesses, and if I EVER witnessed one of my employees speaking to a customer the way this employee was speaking to me... I would have fired them on the spot - no questions asked. I will never spend a dollar in that store again... and not only have I had dogs groomed there for several years, I would buy my dog supplies there as well. If you are looking for grooming.... there are several local groomers who would love your business and treat you much better. That's how you keep customers!

I have been taking my 2 Boxer boys here to have their nails grinded since I've had them. The girls…read morethere are always so nice and polite and treat us all well. We have never had a bad experience and I definitely recommend them when I can!

My dog had liver cancer and they didn't charge me except to diagnose her. Dr said she only had one…read moreyear to live and that's all she had. Had to put her to sleep because she couldn't get up. Thank you for being so kind to us and so knowledgeable!!! Still better than most veterinarians in my opinion. Have taken all of my cats and dogs here for the last 43 years. Have had other vets when we moved to another state and they never have come close to being as great as EAH.

I called to make my dogs yearly check up and it reminded me of how I appreciate the care my dogs…read moreget at Erie Animal Hospital. The office staff is always friendly. Today, they took the time to double check my dogs' records for past issues and concerns to make sure they weren't still bothering the dogs. Then they asked if there were any new issues or concerns I wanted noted for the upcoming appointment. I appreciate the time they took to do this. These are knowledgeable Veterinarians and a caring staff here.

I remember setting foot in Heartland Pets in 2022 and thinking to myself "What a horrible place." I…read morewas in the mall around feeding time, and the chorus of barking dogs filled the mall food court. I walked into the store and saw the sweaty, ashen looks on the faces of the kennel staff, who looked so miserable that I had to laugh to diffuse my tension. I spoke with a lady, who aggressively pushed her dogs and guinea pigs onto me to make a sale. I just bought a small something for my (since rehomed) guinea pigs and escaped. I remember feeling like Dante after I exited, like I had been through hell. No human or animal deserves to be in a place like this. The fact that a puppy mill pipeline is allowed to operate in a mall is outrageous. In New York, we ban stores like this because of their inhumane animal treatment. This store deserves to cease operations. At least get the animals out of there and return some peace to the mall. Sadly, demand for these kind of places may necessitate a statewide law in PA to make it happened. Commoditization of animal lives is immoral, cruel, and inhumane.

terrible terrible terrible…read more do not buy pets here. this place needs shut down. they misrepresent what pet you bought on their paperwork, they falsify animal lineage, health and care.