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    Humble Insurance Group

    3.3 (14 reviews)
    Open 8:00 am - 4:30 pm
    Updated 2 months ago

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    Services - Humble Insurance Group

    Homeowner or property

    Car and truck insurance

    Motorcycle insurance

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    2 years ago

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    2 years ago

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    6 years ago

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    5 years ago

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    8 years ago

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    8 years ago

    Jonette is great. She helped resolve and accounting issue and helped me get refund. Thank you very very much

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    16 years ago

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    9 years ago

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    10 years ago

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    11 years ago

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    10 years ago

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    7 years ago

    Love dealing with this insurance company they have been wonderful in helping with my contracting business.

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    12 years ago

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    14 years ago

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    McLaughlin & Associates | American Family Insurance

    McLaughlin & Associates | American Family Insurance

    (5 reviews)

    Tania and her team are attentive and responsive - addressing your needs without constantly trying…read moreto upsell you something. I've been with Tania for almost four years now and haven't had a claim, but have always received a quick answer to my coverage and limit questions. She remembers your birthday with a gift card which is a nice touch.

    Horrible experience with this particular agency. Tried to purchase home owners policy for a new…read morehouse while keeping our current policy on another house and this agent and her trainee/sales specialist blew it. They caused my current homeowners insurance to cancel all the while trying to tell me it's just a computer glitch. Long story short the person handling my policies in the Maple Valley office had not a clue about how to properly proceed with two policies then this agent, Tania, tried to correct the mess but didn't. She called late on a Friday evening telling me that she understands I have some questions about my policies and proof of insurance and asks me to call her back and tried to provide some weak excuses for what happened​ in the message. Not once did she state that my original policy had not been cancelled which is what I had repeatedly told her trainee I wanted to be assured had not happened. Today I cancelled my 3 auto policies and both home owners policies with American Family Insurance and switched to another company. (Let's see if they can get this cancellation right) I had been with AMFAM for years and have watched a steady decline in customer service and competence of this company's agents in my area. Tania McLaughlin splits her time between their Woodinville office and their Maple Valley office, leaving her trainee/sales specialist to handle clients in her absence. Something that does not bode well for clients as was indicated by my experience. Then having some unkempt, scruffy individual come to take photos of our properties exuded an unparalleled lack of professionalism. This agency has proven to be a complete bevy of ineptitude and incompetence. I would caution anyone to stay well away if you are searching for insurance and would highly recommend to those who work through the Maple Valley office to keep a close eye on their policies if they attempt to make any changes to them. Better yet find a company that has an experienced agent that is proficient in their field with a company that doesn't have the unbelievably high agent turnover/movement AMFAM has. Tania makes the fourth AMFAM agent I have had since 2009. All this and not very competitive rates to boot. State Farm was very competitive on home owners and commercial insurance and beat AMFAMs auto rates.

    Patsel Insurance Agency - My response when I received cancelation notice

    Patsel Insurance Agency

    (1 review)

    I have emails to prove my side of the story, but these people are brain dead. They refuse to admit…read moretheir incompetence. I corresponded with April on August 13-14 and she said she would begin deducting our homeowners policy fee along with our auto policy. Long story short: our policy was canceled for non payment. Clearly, she did not follow through. When we received notice of cancellation (which included a $25 reinstatement fee) I contacted office and spoke with April's assistant. She was adamant that I had to pay fee even though I told her policy should never have been canceled in the first place because it was worked out with April. She said April would call me back. That never happened. The following week, because April never called us, we called again to follow up. It was now three days too late to reinstate policy. Not only was I to pay a $25 fee for a NEW policy, but my deductible was now $2500 instead of $500 because I was considered a new customer. In addition, I was dinged because my old policy lapsed. The nerve of these people!! My new premium was $1656 instead of the $1123 I had previously paid. When I wrote an email to April telling her I would be canceling all of our policies, she wrote back that my policy went up because I didn't pay the premium! Duh, the premium that SHE said SHE would add to the auto policy! I've switched our policies to State Farm. I honestly don't mind mistakes. We all make them. However, I am annoyed by people that just won't admit they made one and attempt to shift the blame.

    From the owner: Whether you are a homeowner, looking for the right coverage for your home and automobiles or…read morebusiness owner, seeking to secure your business assets. We’re here to help you. Specializing in condo and HOA associations, contractors, commercial properties, businesses owner’s policies, and general liability."

    Humble Insurance Group - homeinsurance - Updated August 2026

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