Total rip off! She charged me $240 a month for full coverage on one vehicle! Called Geico and now I…read moream paying $70 month for the same exact coverage. Also my homeowner insurance went down by $600 for the same coverage through Geico.

I had a motorcycle policy with two motorcycles with the Nancy Leavitt Agency LLC. On August 6, 2024…read moreI sent an email to the Leavitt Insurance team to cancel the insurance on one of my motorcycles. I received a confirmation email back from the Nancy Leavitt Agency stating that my KTM 690 Duke has been cancelled and that any refund will be mailed to the address on file. My yearly insurance policy renewal is on 3/28/25, so on Monday (3/17/25) I logged in to my online American Family Insurance portal to make sure the auto-renewal took place and to print my new insurance cards. To my dismay, there was no policy and every tab was blank. I immediately called the Nancy Leavitt Agency, which went to voicemail, so I sent two emails to the Nancy Leavitt Agency asking for someone to call me ASAP. A couple hours later I received a call from Nancy Leavitt. She confirmed that her agency didn't just remove the insurance on the one bike (KTM 690 Duke), but cancelled the whole policy. She then went directly in to trying to sell me more coverage and talking about covering "customizations". I was dumbfounded by her behavior! There was zero explanation, sympathy and/or apology for putting me in this immense situation of not having insurance for 7 months! Also, I never received a cancellation letter, a cancellation email, a cancellation text, a cancellation phone call, or a cancellation email from my policy portal. If I would have, I would have been able to purchase a new policy elsewhere and not be riding a motorcycle without insurance. I received two calls from a regional person aka..."retention representative" regarding this issue and his only goal was to try to get me back as a customer, even after I told him I already purchased a new policy with another company (3 times cheaper & more coverage) and I would never do business with AFI again. The gall this guy had was incredible! AFI has a "used car dealership" mentality. I highly recommend you look elsewhere for your insurance needs!

I never thought I'd write a negative review about State Farm, but I feel like I need to warn others…read moreabout the Bainbridge Island office specifically. I've had a mix of State Farm renters and homeowners insurance for over a decade and was always happy with their service that is until l I switched to the local Bainbridge agency. What happened recently has left me shocked and incredibly disappointed. I had a renters insurance policy through this office that covered both myself and my fiancé, as required by our property management company. While attending a dinner party in West Seattle, I came back to my car to find the window smashed and over $1,200 worth of personal belongings stolen. I'd never had a break-in before and didn't realize that renters insurance--not auto--covers theft from a car. I filed a claim through State Farm, and they issued a check for only $600, which already felt low considering how much was taken. But I figured it wasn't worth the fight because everything could be replaced, and this wasn't a common occurrence for me. Then, several months later, I received a letter from the Bainbridge office stating that my policy would be canceled in 45 days and would not be renewed. The reason? "Excessive claims." I was stunned. That break-in was the first and only claim I had ever filed in more than ten years of being a loyal, paying customer. I couldn't believe what I was reading. I called the office and pleaded with them to reconsider. I was treated like a number, not a person. The agency owner flat-out refused. I was being punished for using the insurance exactly as it's meant to be used. This experience has made me lose all trust in this local agency. I would strongly caution anyone thinking of working with this office. I never expected to be treated this way by a company I had relied on for so long.

Should have looked here first before contacting this agency. I was in the market for business…read moreliability insurance. They had it all set up and then said underwriting cancelled it. 2 weeks later, I find out they charged me for the annual fee for the insurance anyway - on the same day they told me I was ineligible. The person I was working with was unprofessional, unknowledgeable, and acted like this was a normal part of business. DON'T USE THIS AGENCY

This is the latest review and it is not a good one. I spoke to Michael Wong, he was rude and…read moredismissive and not helpful. He kept mispronouncing my name and I corrected him several times. He purposely mispronounced to be insensitive and stupid. I wouldn't deal with someone who lacks patience and empathy.

Michael was very helpful and friendly. He explained the options and gave me some great information…read moreabout earthquake endorsements. He responded within a few minutes of my request on Yelp. It was a fantastic experience. I was shocked how cheap the policy is and how much coverage it provides. It's less than half the cost of my previous coverage and covers more.

Happy with their level of service. Crystal was very patient and answered all my questions…read moreconcerning the level of coverage needed.

Tanya misquoted me on my insurance for a new vehicle. I purchased the vehicle from the dealer…read morepartially based upon her misquote. They did their typical 5 installments, but you've already paid one so we're lumping the new vehicle into the premium mumbo jumbo. payments turned out to be $200 more than she quoted me because of this. I canceled my insurance went and with a different vendor, only to find a $300 bill for previous coverage that I already paid, I asked about seperate installments for payments, never got a return call, only a collections notice.

Bradlee has gone above and beyond to get the best deal for us. Loving the fact that I can directly…read morereach him vs reaching a calling center.

Was very informative, offering coverages with no additional purchase, getting me exactly what I…read morewanted! Welcoming and easy to get to location!

This is my 2nd year getting my taxes done by these ladies, they have always quick and efficient…read more Will definitely be back next year. Support this Women-led Black Owned business!

This is my second year in a row working with Hello Tax Solution, and once again, I'm extremely…read moresatisfied with the service. She's consistently professional, and communicates every step of the process clearly. She made sure I received the best return possible and took the time to answer all of my questions. I truly appreciate her dedication and expertise,highly recommend her to anyone looking for a reliable and knowledgeable tax professional!

It would be impossible for me to be more positive about my experience with Magnolia Insurance…read more After years of half-hearted representation I found Brydie Anderson and she has impressed me over and over again with her diligence, professionalism, and wonderful advice. I really feel that she is my advocate in the confusing world of insurance. Brava!!

I have had positive experiences with this group after changing to them 5 years ago. When I was…read morerear ended by an uninsured motorist my SAFECO agent wanted me to pay for it. After frustrating calls and e-mails with her, I called my agent at Magnolia and they were willing to help intervene so they covered this accident and did not make me pay a high deductible. I have car, home, umbrella, earthquake and sewer coverage with them. Customer service is the best.

Cindy Hagen has been an incredible help over the last five years. She's kind, explains complicated…read moreplan details and is generous with her time. Cindy helped me navigate from cobra to the open AppleCare plan and then she helped me convert to a single employee employer plan earlier this year saving me a ton of money. She made converting to each seamless and she also provides great email support patiently answering questions. Cindy made it all a lot easier. I'm truly grateful.

Cindy Hagen provided very helpful assistance for us with the complex Affordable Healthcare…read moreInsurance Marketplace system. Last year, she worked very hard to resolve an administrative error between the insurance provider and Washington Healthcare Finder. For our 2016 healthcare application, she came to our place of business (we are self-employed) and helped us determine the best plan for our needs and walked us through the entire online application. Cindy has so much knowledge about the ever-changing healthcare system and is a sincere and delightful person, too! We feel lucky to know that Cindy is there for us as a valuable resource and advocate!

They checked for me and didn't try to upset me on other insurance I didn't need. Did not buy…read morethrough this time but will be very happy to use their service in the future.

Good rates. Communication pretty good but good use a little improvement. I will use them again.read more