I had Stanely Steemer come out to clean a couch and a large carpet I had purchased from Haverty's…read more They were both about one year old and CLEAN. We just wanted to start a schedule where they were cleaned once a year to keep them nice. I spent over $1,400 on the carpet. They ruined it. The couch was fine and no damage was done. The less than one year old rug was destroyed. I even called them with the info on the tag to explain what it was made out of first and they said no problem. Since it was winter they took my rug to the shop and then forget about me. Weeks passed and when I called to ask if they were ever going to bring it back they said yes and brought me back a still damp rug. After walking on it for few days it became dingy, dirty and crushed. They came back out for a redo in my driveway and it looked a bit better but it was destroyed. 6 months later I am still upset every time I pass my rug and wanted to warn others to make sure it comes back dry as I have learned a very expensive lesson.

I'm much happier that 2 other guys came and redid my carpets. Made me feel heard. The…read more Quality Control man did everything I expected from a quality company

They responded to my request within a couple hours and were able to come out the next day! They…read morewere super friendly and worked fast to get our carpets clean after 2 years with 5 pets. Their price was fair and affordable. Highly recommend!

The workers did a good job and were very professional. The carpet looked so much better and smelled…read moreclean. I have no complaints about them one bit. You should definitely use this company if you need something cleaned. My only issue is I told them up front when I booked that I needed the stairs/landing pad cleaned and especially wanted the filtration stains on the edges and cracks cleaned. I paid $75 more to get this addressed, but the problem is they don't have a tool to get in those spots on stairs.

We adopted a dog and she had an accident on the guest bedroom carpet, but I couldn't find out where…read moreexactly the spot was, could just smell it. I tried several times to clean it myself with a home carpet machine, but the smell kept coming back. Dr. Carpet came right out and did an excellent job cleaning my carpet and removing the smell for quite a reasonable price! I'm happy I called him!

We used this company to get out carpets cleaned. He did a great job and we plan to hire him again.read more

Had our tile grout cleaned and sealed on master bathroom floor that has been installed for 27 years…read more. They look brand new we are so pleased. Basic Hard Surface did a wonderful job. Will use them when needed.

From the owner: We specialize in all indoor/outdoor Hard Surface Cleaning such as Tile & Grout, Concrete, Brick,…read moreStone and Rock, as well as all types of Carpet and Rugs.

My tile floored were cleaned exceptionally well. Great commnication and a real friendly family…read morefeeling. I am very happy with the suggestions knowledge/advice and product I purchased to maintain my grout lines. The product is amazing and so much better than the one I had. Hire them and you want be disappointed. This company takes pride in its work and pride in doing a great job with any floor...tile, carpet, vinyl, wood etc. p.s Great value/prices & their products are eco friendly and smell great!

Super easy to work with, and did a great job cleaning the carpet! Great communication, too. Would…read moredef use again the future

Super responsive, courteous and thorough service from scheduling and the technician. Zero…read morecomplaints there. However, I've decided I'm just not a fan of this process. One bedroom with very light, low pile carpet had areas stained treated that did not come totally clean, and areas that appeared clean immediately after cleaning have "reappeared" in exactly the same place/size in a matter of a few weeks. This carpet has the "waterproof backing", so perhaps that's a factor? Not sure, But I will go back to steam cleaning for that room after one try with Chem-Dry.

Good morning, Amy & I have recently purchased a new home…read more Those floors needed A LOT of help. During the original appt time and the time, we need them to show up. We had to reschedule or push 4 times. Everytime we called to reschedule, they were so gracious. When Mac showed up, he was polite, professional and courteous as the seller was moving out, and we were moving in. He was in the middle. He stayed late (8:30pm ish) to ensure that he didn't miss a spot. So very thankful for his efforts. The house looks great. The tile looks brand new!