Terrible experience. What started as a minor garage fire repair in September 2025 is STILL not…read morefinished as of March 27, 2026--despite an initial contract promising completion by the end of October. Communication was awful. No updates unless I chased them, and then it was vague excuses or blame-shifting to the city and subcontractors. Andrew, my company contact, contact Was nonexistent or inconsistent. When emails went to his brother owner of the company ? (due to nearly identical addresses), the responses were rude and unprofessional. I paid over $20,000 and still have not received a final itemized statement. Work quality is just as bad--poor roof support, ongoing leaks, and issues they tried to dismiss as "pre-existing" after covering them up with new siding and Sheetrock. I assure you, there were no leaks previous to this minor fire. This has been a costly, frustrating mess. Avoid this company.

In the month of November, our kitchen faucet leak (which sounds so simple) turned into an event. A…read moreremodeling event that required a variety of additional support. While our Insurance company allowed to select anyone in the area to assist us with the new flooring and details, they did recommend NWA Restoration as an option. We took them up on the offer. Because of the complexity and coordination with the flooring company, we chose to work with both because of their previous partnerships. While they were at it, we asked them for a few extras like painting our bedrooms, installing new the faucet and instant on hot water tap, and painting and cabinet work for the effected kitchen island. There were some challenges along the way. You should expect some. The good news is that Aaron was extremely responsive and attentive to each concern. He starts his mornings earlier, and responds quickly. They completed their work on time, the rooms look great, and the updated kitchen island is outstanding.

The team was professional and did quality work quickly. They even reduced the final payment from…read morethe quote after some material was able to be returned.

Carol Bronson Matt…read moreand Tony did an excellent job of getting rid of our mold and water damage. We could not be happier and will use them again if needed. They were quick to respond to text and phone calls. They always showed up on time. We are looking forward to the rebuild, know it will be every bit as good as the job they did removing damaged floor, sheetrock and flooring. Positive: Professionalism

Did a great job. Would highly recommend these guys . Came out quickly and were very professional.read more

I have found black mold in both my bathrooms in the house I'm living in. This company has sent out…read morea mold technician to do air quality tests and unfortunately it looks like I may have fully remodel them. The technician, Heath is a true professional and has explained in detail what he is doing. I definitely recommend this company. Have a Yelptastic day

A quick note: The service options recommended doesn't say 'Water Mitigation'…read more In November, our leaking kitchen faucet brought us to Pruden Restoration. It was a recommendation from our AHS policy recommended plumber. JC arrived within a couple of hours of the phone call from the plumber. He knew exactly what was going on, and how to help. While he explained and worked from a position of 'worst case scenario'. We were thrilled to know that it wasn't the worst case. JC went above and beyond to reach out to my insurance company to onboard them with the issue and impact. Within a few days his team was back with blowers, fans, plumbing, etc to mitigate the water and the potential mold. We were extremely pleased with their service and attention.

Folks! You won't be dissatisfied if you go with this top nOtch group. I would recommend Pruden…read moreRestoration to even my mother. Do it! You won't regret doing business locally.

These people will come to you at anytime. I called Servpro to respond to a sudden burst of water…read moreand they answered the phone and had someone out in under an hour. Everyone is very friendly, especially Becky and Brian who make you feel like they're there to truly take care of you. I would highly recommend them.

After my house flooded due to burst water pipes, Servpro said they would do the restoration…read more Ghosted me for 3 months after I called every week and they said their guy would call me back because they want to do the work and will schedule it. Then after 3 months I called on Monday as usual and the sweet receptionist said the restoration guy dropped the claim after submitting an unethical claim and he thought it would reflect poorly on their business. Instead of calling me and letting me know they wouldn't do the work, I had to pet it out of them. Very poor communication, organization and morals. Would not recommend this company to my worst enemy.

Requested a quote to do a garbage disposal install. William came out and said it is entirely…read morepossible to do it, a sink, and cut out the counter and cabinet, but he has to get with his master plumber to finish a quote. Then ghosts me for 4 months.

After our house was heavily damaged by the Memorial weekend tornado in 2024, Bear responded…read moreimmediately to our phone call. They have provided assistance and guidance every step of the way in our rebuild and insurance coordination. Both Bear and their subcontractors have been great to work with. We will never use anyone else and highly recommend them.

During the process of leak testing and even during the estimate process, I thought "wow what a…read moregreat company, smart intelligent efficient people." As soon as the work started I realized we were in trouble. They use sub contractors who are God awful messy and leave giant piles of trash everywhere they go. The work is sub par to straight trash. All of which you would think NWA restore it would be ready and willing to fix. They had to tear out flooring and redo it. They tore up our trim and weren't even going to fix it until we complained repeatedly. We have had to do several change orders and I firmly believe we will be left to figure out how to get the workmanship we agreed upon elsewhere. The project manager Chris loves to say he'll take a look and then never gets back to you. We have been left in the dark communication wise from the start, unless we reach out with very specific questions. Just all in all the worst experience I have ever had. I wish after mitigation we had parted ways. This process has been more traumatic than the initial flood.

Zero stars if possible. Over charged for bad work. Quoted one thing and got another. Hot head…read moreowner threatening violence when brought to his attention. Will never use them again. Strongly suggest everyone else do the same. With so many options for the same work, why settle for such bad service?

After searching for a remediation company and seeing quotes from three, Best Option Restoration was…read morethe most responsive, certainly most reasonbly priced, and provided a more thorough report of the process to be performed and completed work. In addition, Elijah and Scott provide exceptional customer service...I cant reccommend them enough.

From the owner: "Best Option Restoration of NWA offers a variety of restoration services, such as water damage,…read morefire damage, storm damage, mold remediation, sewage, contents cleaning, commercial and large loss damage. When disaster strikes, we are here to make sure any trace of damage is removed and restored back to its original condition."