My request was urgent. (back up on both toilets and bath tub) Maple service was here within an…read morehour. Fast, efficient and he solved my problem with a smile. I am very happy. Its nice to know that you can get plumbing help when you need it. This is a company you can trust. From a very satisfied customer in Mckinleyville

They've always been great about getting back to me quickly, and Seth is awesome to work with. I was…read morehaving issues with my fire sprinklers in the ceiling that needed to be replaced and checked out. Seth was able to get the work done even while I was out of town for my daughter's surgery, which was such a relief. I trusted them to come in and take care of the problem while I wasn't home, and they got everything handled so fast. They really turned a stressful situation into something manageable, and I'm so grateful for that. Thank you.

California Heating was very responsive to the phone and did a great job with the diagnosis and…read morerepair the next morning. We had a cold spap weather this week and when I called four heating companies none could come out for service for three days more I reached California Heating at 4pm and they came out the next morning as promised and within twenty minutes diagnosed why my 40 year old Coleman furnace had stopped working. As it turned out my HOA had hired a plumber to replace my gas meter which meant they had to turn off the gas without telling me which meant there was no gas for the pilot light. California Heating cleaned the furnace relit the pilot light. The total charge was $135 the cost of a service call. Great job One of my best friends used them twice once for a complete new furnace for his home and another for a wall unit on a rental property.

Had some rain gutter damage and had California Heating give me a quote for replacement of about 24…read morefeet. They sent Rod to inspect and the quote was $480. When I called to schedule a date for the repairs they said they could not honor the quote and the cost would increase. I kept pressing to honor the quote and then the excuse was they were to busy doing heating repairs for the elderly. I said do it at your own convenience and they never responded back.

Worst customer service I have ever experienced…read more I purchased a home in late 2023 and shortly after, my furnace went out during winter. I had the American Home Shield (AHS) insurance and I made a claim and they contacted Redwood Mechanical who they contract with and they responded promptly. The technician was courteous and professional and gave me detailed explanation of what needed to be done. It was upwards of $10,000 job mostly covered by AHS except for some personal upgrades I would pay out of pocket for. The technician told me that he would email me on Monday probably for a grand total. This was on a Thursday. The following week I heard nothing so I called the office and a woman answered and she said she would check and get back to me. I hadn't heard back from her for a few days so I called back and left a message which went unreturned. From that point on, I was unable to get a hold of anyone at the company for about six weeks. I called several days a week, sometimes several times a day and no one ever answered the phone. I left voice messages, text messages, and email message which all went unanswered. During this time period I called AHS and let them know what was going on. They called and emailed Redwood Mechanical twice with no response and my complaint had been escalated to a higher level with AHS. At the six week mark AHS told me that if Redwood Mechanical didn't respond by the next day that they would find an alternate HVAC company to do the repair work on my furnace. The very next day I called Redwood Mechanical and they actually answered the phone. A coincidence that on the final day before they lost the contract they responded to me? I told the woman I spoke to that I had been trying to get a hold of her for six weeks. Her response was that the product hadn't come in yet, she was sick, I think she said she had to take the kids to school, etc. I was like yeah okay but SIX WEEKS with not answer to any of my messages? She admits that they "dropped the ball." They did complete the job eventually and the work was good quality and met my expectations. I usually give people the benefit of the doubt and am understanding when mishaps occur but this was the worst customer service I have ever experienced in my 59 years. I don't understand how anyone runs a business like this, ignoring a customer's call and emails for a month and a half. The only thing I could figure was one of two things: 1. Because I was using AHS and Redwood Mechanical had the contract to repair my furnace, they knew I would be there waiting regardless so they didn't care enough to make a minimal effort to "meet and exceed" their customers' expectations as stated on their website. Just put me dead last on the customer service list knowing I'd be there when they felt like dealing with me. Pretty coincidental that on the last day before losing the contract they responded to me. For all I know, the product had already come in days before but they preferred to handle other jobs first. Or 2. The other possibility is that they just don't know/don't care how to run a business. It's been about a year since I had work done and did not plan on writing a Yelp review. However, a few weeks ago I had called the office asking about type/size filter they had installed so I could get some. She told me she doesn't have the info but would ask and get back to me. And I never heard back from her. So same old same old so... 5 stars for work done 0 star for customer service.

Installed new wall heaters and did a great job making sure they worked! Came back again for a…read moreservice call to fix a small hiccup on one of the heaters. Thanks again!

Never returned call. Left 2 messages & didn't have the courtesy to return the call. Have used in…read morepast

After not such a great experience with a big name plumbing service I decided to find someone…read moreelse--especially someone that was not a large business. I checked the yellow pages and found The Plumber Man. I came here to Yelp and found a really great review so called to make an appointment. We had three rather simple things to take care of but neither of us in the house could handle that. The brothers showed up on time, were pleasant and very helpful. They took care of all three problems (dripping shower, toilet that needed handle held forever for it to flush and leak under a sink.) It took them about an hour, including a trip for parts. Their charge was extremely reasonable. After posting on Facebook about how pleased we were, several friends commented that they also use the Plumber Man and recommend to their friends. So lots of stars from our household and we will certainly call them next time we need some plumbing work done.

My house has been torn up for the better part of a year waiting for my projects to be finished…read more Dave disappears for weeks to months on end. He doesn't listen to the priorities of the customer but does what he prioritizes. When I asked to get it done, I got a tongue lashing about how overly busy he is. I'm worn out from this. Maybe try another electrician so he can get my house done please. Today he prioritized starting. New project in the kitchen before finishing other outstanding problems. Now we have no light in our kitchen! Happy to change the review if the customer service were better and he was nicer and actually finished immediately. So tired of this. Not responding to weekly calls then shows up unannounced. Leaves a mess too.

Life savers! They stepped up when we really needed a transfer switch installed during the black…read moreouts and allowed us to keep our business open while the power was shut off due to safety conditions.

Ken was super prompt and helped in a pinch. His service was professional and excellent. Would…read morerecommend him again.

4 months ago I was impressed by the quick response to my request for an estimate on putting a shut…read moreoff valve above the floor on the water line to my ice maker so I wouldn't have to go under the house. Ken himself did not come to give me the estimate. I didn't have the extra money at the time but I recently called Ken and after 3 phone calls, not being returned and not showing up when planned he finally showed up said he or one of his employees would do it the next morning after 9am. Well no one showed up so at around 10:45 I called (4th time) He said that didn't have the valve that he needed and was looking for one and that he would come by at the end of the day. Well guess what? I don't know what happened but he didn't show and I wasn't about to call again. So unfortunately I don't have anything good to say about his work as No work was done. 4 months ago I was impressed but now I'm disappointed. I even apologized for bothering him when I called the third time and when he did show up told him that if he was too busy right now for such a small job to let me know. That's when he said he'd be here the next morning. So he may be a great plumber??? I can't say but his customer service is very lacking! K. Hutchinson

Unfortunately, I would have to agree with the negative experience that other folks have had with…read moreScurfield Solar. Like another reviewer, they started off ok but I quickly saw some red flags. They wanted to start work prior to necessary permits being issued and were slow at submitting required paperwork. Very hard to reach by phone or get return calls. I waited for a period after the work was done to see what their responsiveness would be for service issues. Recently reached out for help and again, no reply. The original salesman assured me they would always be responsive and "just a phone call away". That hasn't been my experience. Once they received their money in full, no more contact. It was a nightmare getting them to complete and submit the required paperwork so I could receive my rebate. When I spoke with the owner about the issues, rather than acknowledging their shortcomings, the blame was always placed with others entities, (the County, the utility company, etc.), which wasn't the case. I had some additional systems updated in my house but after the experience with my solar/generator install, I didn't even consider having Scurfield Solar do the work

So this company started out great. The salesman was very attentive, the office manager. She was…read morevery friendly, and after the panels were installed and they got 95% of their money all communication stopped. I text emailed called everyone including the owner and got no response. I would never work with these people again.

My outdoor garage light started flickering but when I went to change the bulb there was none but…read moreinstead there was a rusted electronic fixture My HOA gave me the number of AnElectrician in Eureka to call which I did reaching Dave Lederman a Service Tech with 10 years experience. He came out within and hour a diagnosted the problem We decided to change the outlets on both sides of the garage plus one on the back deck. Dave helped me select the correct replacements from Amazon and I called him when they came in. He came the next day and did a great job, Thanks Ed at Ocean West

Fast honest service. Diagnosed the problem by photos and actually listening to the facts. Then…read moreshowed up with everything needed to complete the repair. Very reasonable cost.