I had two knee replacements. Dr Ron Kristensen did both surgeries. He is a highly skilled surgeon…read moreusing Advanced Robotic Technology. Both knees healed quickly the scars are very faint. The Right Knee was done 1/25 and the left knee 1/26. Scheduling was easy and all the staff were kind and exceptional customer care. Minimal wait time to see the Doctor and ex ray was close to the exam rooms. I have three exceptional Doctors at this Hospital they are all outstanding Thank you Janice Neal

I was treated extremely rudely on the phone, trying to schedule an appointment. When I finally got…read morein to see someone, according to the radiologist (I'd waited 10 days to see) the wrong test had been ordered.

As someone with 30 years of being employed in many varieties of medical offices, it is my…read moreexperience that the office staff can make or break any practice no matter how good the Doctor is. That being said, the entire staff, from front office through the Doctor is top notch. Friendly, caring, knowledgeable. I was impressed that I was provided many options to not only help diagnose my issue, but to ease pain until there was a clear diagnosis. I was never pressured to lean toward just one treatment option. I highly recommend this company.

I'll lead with what I told Dr. Winegar. I think rating healthcare should be different than rating a…read morerestaurant as the stakes are certainly higher. At the end of the our second opinion visit I thanked him by saying how vastly different our experience at BlackRock was compared to St. Lukes, and weirdly so. The entirety of the appointment today had a very different vibe and energy that was inviting and positive the entire time. I cannot emphasize the contrast in visits enough. Every employee was glad to see us, in fact it seemed even admin staff felt they had just as much skin in the game for healthy outcomes as Dr. Winegar. Yeah, the differences were that stark. This is almost an apples to apples comparison as the outcome of the second opinion was nearly the same as the original prognosis. We found a clear difference in quality of care. Without the details, I'm of the opinion that we dodged two medical bullets by switching to BlackRock. I only mention other business names because healthcare should be fairly close in terms of service and in this case it wasn't even close.

Dr. Botimer is the best! We came to him when my 13 year old needed a hip replacement after a scfe…read moresurgery and her hip fused. He was extremely knowledgeable and helpful! He gave us all the pros and cons and worked with us to make sure her surgery was a good experience. He is funny and very down to earth. My daughter is very apprehensive of doctors after all of her ordeals and he made her feel like she was his own! We love this doctor and definitely would go back to him in a heartbeat if need be.

Dr . Clark is the BEST out there. He really makes you feel at home and takes care of the problem…read moreand that is so rare. I appreciated how he described my options and his willingness to work with me. My daughter went to him years ago and he moved offices and I had to track him down and I am so glad I did.

Dr. Curran is very professional yet very kind and easy to talk to. He did my third knee replacement…read more,today, yes... my third because we had to redo one on my first knee replacement. He's very thorough, very kind, and listens. I have great respect for the doctor.

Dr Curran is the best doctor in the world. They should clone him. You won't find any better…read moredoctor in the world. He replaced both my knees. I travel from Reno NV to use him. It is was so worth it. My Reno doctors all stay they have never seen such awesome work. My recovery was so short that the Reno doctors were amazed and never seen such quick and no swelling in all there years of practice. THANK YOU for making this so easy. I had a second knee surgery and the results were better than the first. Don't know how that could be possible but he is a miracle worker. Wow

I'm extremely disappointed with Direct Orthopedic Care. A year and a half after receiving…read moretreatment, I suddenly received a voicemail saying I was about to be sent to third-party collections. I had never received a single bill, letter, or phone call prior to this. No warning--just a voicemail threatening collections. When I called to resolve the issue, they told me there had been an error with billing my insurance. I had spoken with them last June about this exact issue and never heard anything back, so I assumed it had been resolved. I asked them to rebill the insurance, and they said no--because it was now past the statute of limitations to bill the insurance company. When I asked why I was never told this, they claimed they had mailed me five letters. I never received any of them. When I said that, they basically accused me of lying. The representative I spoke to was rude, dismissive, and completely unprofessional. There was no empathy, no accountability, and no willingness to help resolve the issue fairly. It was clear they just wanted to shift blame and be done with it. What's worse is that after reading other reviews, it seems like this kind of billing nightmare is a common issue at this place. Clearly, there's a serious problem with their billing department and overall management. It's a shame because the doctors themselves are great--but the front office and billing staff are awful. Every time I've visited the office, I've encountered rude, unhelpful staff who act like they don't even want to be there. I absolutely do not recommend Direct Orthopedic Care. Unless you want to deal with surprise bills, rude staff, and an office that refuses to take responsibility for their own mistakes--go elsewhere.

So happy with this place! Signed in, got right back, got…read morex-rays, met with provider (Paige) and got instant relief. Why can't this happen with all medical offices?

Arrogant physicians with long wait times. There are far better choices for orthopedic care! just…read morecheck the reviews

I would NEVER WVER recommend this doctors office to anyone. My husband saw dr shane leavitt who…read moreaccused him of abusing his medication when the reality was that he never abused it he took less than recommended and also had constant issues with getting prescriptions sent to the pharmacy at all. He said it was suspicious that we had to call the office multiple times to have prescriptions sent over after they said it was over TEN TIMES. Then when his PA Dillon advised my husband to up his dose from a 5mg to a 10mg every 4-6 hours they consistently sent the prescription in wrong and only for 5mg. They distinctly made him appear as a drug seeker when he started off saying he didn't want to take the meds at all, then when they recasted him at 4 weeks as planned the doctor said there was 15 prescription sent over and that this would be my husbands final refill and taper down of opiates which we we're completely excited about! We'll two hours later we call the pharmacy and shocker no script sent. We call the doctors office and get a call back from dr leavitt himself saying we had picked up all 15 scripts. Not true at all it was 4 which was exactly what he had prescribed and exactly on time each time never early. Then he discontinued treatment and threatened my husband with being redlined at the pharmacy, I spoke with the pharmacist who knows us very well and recommended reporting him to the board of medicine. Which will be done tomorrow first thing! Oh best part! When he discontinued medication treatment he also refused further treatment for his broken hand/arm. So he left my husband with broken bones and a cast with no doctor for treatment. He also refused to set my husband up with a new doctor or recommend a new doctor for him. He's an awful person. And doctor. Even threatened to punch my husband while putting the cast on. Don't ever let him touch or treat your body he discriminates against people of color and people with tattoos and piercings as well. If I could say anything to Dr. Leavitt communicate with your PA and if you're unable to do that, don't be a doctor. Obviously, your PA is more educated than you are.

Dr.Grimm was amazing and the staff was also amazing from our first step in the door to back into…read morethe room. The service and knowledge are so comforting. I highly recommend if you are looking for a doctor with confidence and a staff that is so nice to work with. Dr Grimm got my son into surgery right away after he broke his collarbone. We are so thankful for him and his staff. Thank you Dr Grimm.

Great experience with Dr Scheffel to date. Doc S is very knowledgeable and i really like how he…read moresearches for answers quickly (instant ultrasound or x-ray). "Bedside manner" is awesome and he spends the time to make sure you have the answers you need. Never rushes to surgery and will look for the least invasive fix. Honest about possible complications and results. Recommend the whole clinic.