I have been a member of the Kemba Credit Union for some time now. I am very happy with the service…read moreI have received. I bank with the Amelia location. I only save and invest. I do not use credit cards. They are always very helpful and answer all my questions.

Super nice staff. Location is convenient. 4% checking is hard to beat. Great ATM network but Kemba…read moredoesn't let you deposit into any ATM. They have mobile check deposit though.

I used this bank since I was a kid. I decided to open a 2nd savings account for myself (the other…read moreone was money that had been passed down by a family member hence wanting to keep it separate) & went into an in-person location to set it up. Everything seemed fine, had to transfer $200 into it to start it but whatever, waited a couple days before doing anything with it as advised; then tried to put money into it & couldn't. Not over the app or website. Called the bank & was told "oh, yeah, that's not a real account haha, we'll fix it". It does get fixed, but after another few days & after I was already promised this was a working bank account to begin with. After around a month/month & a half I decide I want to leave. I want a credit card, debit cards that actually WORK (the North Side ones don't tap, & often have to be redone when slid in/swiped), & a banking app that allows me to do more than just transfer money from one account to another. I set all of that up at another bank, wait for my debit & credit cards before I transfer all my money out of the North Side accounts, & once I get the cards I go to North Side to get my cashier's checks & nuke my existing accounts. Everything seems to go smoothly but I end up with some extra money on the checking accounts check. I assume they didn't account for the check that was just cashed for my new apartment & just sort of shrug it off as at this point I'm totally fed up with them & it wouldn't be the first time they've flubbed it with something like this. However yesterday my dad gets a call from our cell phone provider that they couldn't get our phone bill paid because his account didn't exist. So he set up an account awhile back after a medical emergency that was in all my family member's names (4 of us) so that we were covered bill-wise if something happened to him & these idiots went "well your name was on it, that means you get all the money in it & we're closing the whole account :)" when I closed my personal accounts to transfer away from North Side. Despite me SPECIFYING that I only wanted 2 checking & 2 savings accounts closed (the 4 that were exclusively in my name.) On top of that, I totally forgot this other account existed. My dad told me once in an email right after he'd gotten out of the hospital years ago, & as I am chronically ill & have only become functional enough to work normal hours within the last year or so, I didn't really worry about it, as well as not having real access to it without having to like call in or go in person. & the person who closed these accounts didn't check with me when this account didn't line up with the account descriptions I gave for the ones I wanted closed. While they did get it back up & running (apparently because we're such good customers ), I now owe my dad over a thousand dollars because they couldn't listen to my instructions in the first place. They were also incredibly condescending to both my father & I when we called about this issue & explained to them why this was a ridiculous thing to do & essentially told us it was all our fault & they couldn't be blamed at all, but they'd be so kind as to fix it for us. My dad is now considering leaving them & I'm incredibly glad I left as this is insane. Side note, having an account that has 4 people on it be able to be shut down & completely emptied by only 1 of it's members is an insane safety risk. Not sure if this is the case for every bank, but either way that is legit asking for someone to run away with the group's money if even one of the people isn't a good person, much less something like an abusive marriage or family dynamic.

Linda's either incompetence or malicious intent led me to pull my cash out of the bank and close…read moreall of my accounts. She needs to get re-retrained. Loan services department was a friendly interaction even if they didn't have a product that suited me. Bank tellers seemed nice enough. Online banking system is horrible.

I've belonged to this bank for many years. The staff is always friendly and courteous. The…read moremanagers go out of their way to solve problems. When I lost my wallet, she took the time to make sure that all of my accounts were secure. I enjoy banking at this PNC bank.

HORRIBLE! UNPROFESSIONAL!! Trying to resolve a small issue that shouldn't even be an…read more issue has not caused me to retain my attorney, file complaints with CPFO, BBB, Ohio Attorney General and my local politicians. RUN don't walk!! Take your money anywhere but here!

Opened a new account and it was a complete nightmare! Held up over 30k of my money for 2 weeks and…read moresent out a check

Extraordinary staff! Friendly, helpful, and knowledgeable. I've been stretching out my last…read morepaycheck (which was in 2022 and it's now the last week in January) since I'm currently a substitute teacher and don't get paid for Christmas break. I earned myself a good ole overdraft fee due to my circumstances but they were very professional in helping me out. Thank you guys!!!

I had an issue with a first financial c/c, and needed a replacement card. The replacement card was…read morewell overdue; online help was not getting me anywhere. I went into the bank here in Harrison, and asked for assistance.When I left the bank moments later, I was pleasantly surprised when I received a call from my account advisor, Emily. Emily had not only intervened on my behalf, but she ordered my c/c and had it delivered the very next day! I am so impressed with the prompt an efficient service - and so appreciative!

This particular branch of First Financial has been great for me and my family for the last 6 years…read more I live out of state and when my mother passed away, I had to close her accounts, etc. by phone. Everyone I dealt with at this branch, especially, Karen G., were very helpful, considerate and efficient. And recently, this branch went the extra mile for me when there was a reclamation issue on the account and they resolved it quickly. Dealing with the "Courtesy Cash Department" of First Financial was an exercise in futility and hypertension. Thank you Harrison Branch for being competent and caring and resolving all my issues.

Thank you so much Brandi Miller, for the experience I've had with you in buying and refinancing a…read morecar. You have truly educated me in the process of buying a car. She explain the different programs Cinfed Credit Union has for purchasing or refinancing a car with no pressure and that's the part I truly appreciate. Again, thank you Brandi Miller, You're awesome.

My thanks to Mrs. Brandi Miller in assisting me in doing a refinancing on my vehicle. She was on…read morepoint with aiding me with making it as smooth as possible. I really appreciate Mrs. Miller's attention to detail and efficiency. Darnell E.

I want to brag on Joy Duckworth! Every interaction I have with Joy it's easy, it makes sense, my…read moretransaction is done right and efficiently. She very clear with instructions and makes sure you understand the documents that you are reviewing during a loan closing. I have refinanced two loans this month with Joy and didn't even have to step foot inside the branch to take care of anything. Thank you, Joy!

Love this branch!! The workers are incredibly friendly and can help you with everything you need. I…read morehave never had a problem using their services and have been banking with them since I moved to Ohio 8 years ago. Convenient location on Main Street in downtown Mason. Interior is lovely and there is an ATM in the drive thru area. Highly recommend coming here for your banking!

Okay, so we are not too pleased with 5/3's new accounts and changes, but we like the fact they have…read morelots of ATMs and Kroger branches, so we'll stay with them a while longer. This is by far our favorite branch. They always give our dog a treat when she goes on bank runs and they are super friendly. They even went above and beyond helping research an online banking matter when the online banking customer service people were no help at all.