Wife and I try to get a loan for a car , submitted all the info and they kept asking for more and…read moremore , info that we already send them , we called them frequently to figure it out if we got approve or not , most of the time (Savannah ) wasn't even working and barely give us an update on the loan , finally after a month of waiting she call us and said that they need more info when she already said they need it more , very unprofessional don't recommend this bank at least not the one in harrison

I have been trying to open a checking account for more than two weeks. I already have a savings…read moreaccount there, but I had to apply oneline, unfreeze my credit report (and pray the identity thieves don't find out), unfreeze my consumer file (and again pray the identity thieves don't find out), AND call their customer service line to upload my driver's license and take some annoying picture. So after all that, I think they're going to do their jobs. No! I called to follow up because I didn't hear back after three days, and they said they needed me to resend the back of my driver's license -- after they had told me my identity was verified! So are they incompetent or liars or both? Very disappointing. I hope it gets better from here, but I'm not optimistic.

All the tellers are nice and the loan people in the offices,down to earth and explain things so i…read morecan understand

This has been my bank since I was 16 years old. I have had all of my accounts and loans here with…read moregreat service.